Hi,

Looking for some help finding some DECENT master reseller software. Maybe even a company with support that reply!

I currently use Deasoft's WHMreseller - It's full of bugs, likes deleting accounts, costing me money and customers. Sometimes it decides it doesn't want to load.

The support ignore you, they change their licensing system and dont issue license keys for old licenses, costing you more money, and at the end of the day, overall it's crap!. Worked fine a few months ago, but has become incredibly pathetic recently.

Any ideas on some other software... that works?

Apparently RVskin has a sub reseller feature, but i've never got it working?

Dan:)

If you'll sell reseller hosting when you must purchase a dedicated server. Other solutions is bad because of some reasons.

I would suggest looking at clientexec. It might be something you would like

Good Luck,

Chris

If you'll sell reseller hosting when you must purchase a dedicated server. Other solutions is bad because of some reasons.

I do own 17 dedicated servers, but i need software to sell master resellers, as WHMreseller is too unreliable

danserv,
I will fix your issue on Sunday 31st. To give you a speedy fix please make sure in your ticket you have included server root login details.

I can't refute your claim of a bug because I don't know what version you are running and I haven't looked at your issue yet. The thing is it could be one bug causing you the problem and after its fixed you may never have any further problems.

It could also be the way in which you or your clients are using the software. Some users have entered rediculous disk and bandwidth quotas (e.g. 9999999999999999999999999999999999999999999999999999999) , which don't help. Right now our support is reduced since its the holiday period and after a year of hard work we would like at least a few days to have a break - hence 31st.

Try completely uninstalling your installation - you can find uninstall info in our forums. Then reinstall - this should give you 7 days of free trial - until 2nd Jan by which time we should have fixed the problem.

Hi,

I don't need a trial license, i need software that works, i've paid for 4 licenses now, 1 of which works

I've tried the "reseller" system in rvskin, and it works ok. It's a bit confusing to understand, however.

Check the rvskin forums for help, if you get stuck.

Note, that the reseller system in rvskin is NOT the same as whmreseller. It does not allow you to create WHM reseller accounts under other WHM reseller accounts.

Thanks for that, will take a look :)

And on another note about useless WHMreseller software, Brett fixed a lot of the problems, but a lot of people's usernames are still randomly disappearing, and i haven't recieved my other licenses STILL,

oh and a lot of people arent being given the IP's so they cant create jack all

Hi,
I'm trying to help you danserv but you've changed the login details for your server. I'm not able to gain access to your server anymore, which I need to fix your particular issue. Can you resend me the login details, thanks.

Please also check tickets 2880 and 2886 - my customers are going nuts!

I don't mean to be a hassle but the last few weeks have been one problem after another and it's really hard to explain to customers.

sent details :)

Please also check tickets 2880 and 2886 - my customers are going nuts!

I don't mean to be a hassle but the last few weeks have been one problem after another and it's really hard to explain to customers.

I agree, i've lost over £400 in custom, and nearly losing another £75 worth

I'm working on this the best I can. I haven't disputed that you have problems with your installations, you do have legitimate problems and I'm trying to solve these. We want the software to be rock solid ourselves so everyone's happy.

The vast majority of installations are running well, but we do have a handful of customers each with problems related to:
- Upgrade/Licensing problems
- badly entered resource values ("999999999999999999" type values)
- Software being used to its memory limits, e.g. server with over 2000 accounts.

So it is requiring some juggling at the moment, but it should all be solved soon. Thanks for your patience.

Some of you are also not setting up your Resellers properly.

Some are simply creating a reseller account and forgetting to give them any priviledges or disk/band values. So WHMreseller can identify that they are resellers but can't identify what type and what are their allocations. Others are setting up resellers with rediculous values. Please take some time to try to clean up your resellers account priviledge settings in the "reseller" section of your root WHM. Rediculous values like 9999999999999999999999999 MB just cause problems. The older version allowed this but the newest version has now limited numbers entered to be no greater than 99999999 MB.

RAH104 (via support tickets) & danserv (via PM) please see my responses.

Please note we have identified (but not yet located) the bug (its not a serious bug - just annoying) thats been causing you both issues.

Hi,

Thanks for your help.

The blank page issue seems to be fixed but the missing IP issue not.

Ticket 2886 updated.

I also cant see ip in my WHM reseller Is this universal?

sounds like it!

Should have a fix completed in the next 24 hours.

Seems to me that WHMreseller is still quite a buggy release. Do you offer any sort of compensation to those of you clients who buy a WHMreseller license, but have lots of downtime?

I'm sure those company's our there will start to loose customers and reputation, if they haven't already

WHMreseller is not causing any server to experience downtime. The software is not affecting any other services on a server and is itself working at about 98% on these servers with issues.

I think you obviously don't understand the complex nature of any large software application. If you can show me any officially released software in the world that has never had a patched or updated release due to a discovered bug then I'll buy you a beer. :)

This bug will be SQUASHED in the next few hours anyway and I'm very much looking forward to it :)

I would just like to say we strongly recommend against people installing version 1.3. It is much better for new clients to install the latest release. The bug that I am fixing now is not serious and WHMreseller will still function fully for 98% of your clients. As soon as this bug is fixed in the next few hours ALL V2 installations will be auto-updated and that will be the end of the bug once and for all. So we recommend users to install V2 (latest current release) ONLY, V1.3 will NOT upgrade to V2.

I think you are the one misunderstanding what I'm trying to say.
It doesn't matter if you have a brand new car that is working perfectly, unless have the key to start the engine. Hotwire'ing will just give you more problems than solutions.
When WHMreseller isn't working as it should, especially the "blank" page and the IP problem, then litterly the "seller" has downtime, since all new signups for reseller accounts will be put on hold.

Don't get me wrong here, I totally love the concept of WHMreseller. It gives people like me, who has little knowledge of running a dedicated or VPS box the ability to widen our horizon. =)

Its just that me, as a client of a WHMreseller host, gets a little frustrated when its has 1 week of continuous blank pages when trying to access the control panel, then when I can access the control panel, I cannot create any accounts cause there is no IP's to choose from, then another week goes by with the blank page reappearing.
I'm sorry bjdea1, I'm just a frustrated end of the line customer who just wants it all to work.

I would just like to say we strongly recommend against people installing version 1.3. It is much better for new clients to install the latest release. The bug that I am fixing now is not serious and WHMreseller will still function fully for 98% of your clients. As soon as this bug is fixed in the next few hours ALL V2 installations will be auto-updated and that will be the end of the bug once and for all. So we recommend users to install V2 (latest current release) ONLY, V1.3 will NOT upgrade to V2.

This is good news. Crossing my fingers what all the problems will go away this time :agree:

Ok the IP issue and the blank screen issue are solved now from our side. These bugs have been removed.

HOWEVER - the addon modules feature in cpanel itself seems it may have a bug in it - related to memory. We will consult cpanel.net about this. We have noticed that sometimes (rarely) a blank screen may still be returned on some more highly loaded servers. We've seen this ourselves on one of our own servers during a high load burst and a reboot solved the issue. We'll discuss this with cpanel.net.

Current Clients can do the following to patch their WHMreseller installations:

Login to server ssh as root user then run following commands:


cd /usr/local/cpanel/whostmgr/docroot/cgi/whmreseller/
wget http://deasoft.com/whmr/update/subreseller-2.4.tar
mv subreseller-2.4.tar subreseller.cgi
chown root:root subreseller.cgi
chmod 700 subreseller.cgi


That should do it


FOR NEW CLIENTS:
Please download current release only: http://deasoft.com/WHMreseller-current.tar.gz

Danserv and RAH104 I have already updated your installations and you don't need to do anything.

Anyone who is unsure of doing the manual upgrade themselves then simply submit a support ticket to us and we'll do it for you.

Oh! what a suprise! The software has completely gone t*ts up again!

Cost me another 5 valuable customers, this is beginning to worry me about is my business going to see March this year!

I'm reinstalling my software in an attempt that it will work. The one man support guy is failing to reply to tickets, yet again.

AVOID DEASOFT AT ALL COSTS! if you value your business!

Think i'm going to look into developing my own one, maybe one that works and is reliable, and maybe one that doesn't delete resellers every 5 seconds would be great! Anyone interested in helping contact me!

I also wonder if its worth filing a lawsuit against Deasoft?

danserv - I can feel your frustration.

bjdea1 - I sent you a PM this morning. Seems that changes to the limits are not being saved.

This is getting very frustrating for us also. We are doing our best to solve the issues you're having, it does us no good seeing posts in these forums like the ones previously. I am unable to fix your installation right at this minute ( I can fix it in 2 hours time) but you can try doing this to solve the problem yourself:

Ssh into your server as root user

cd /usr/local/cpanel/whostmgr/docroot/cgi/whmreseller/
wget http://deasoft.com/whmr/update/subreseller-2.4.tar
mv subreseller-2.4.tar subreseller.cgi
chown root:root subreseller.cgi
chmod 700 subreseller.cgi


As it happens we have updated the software again since I updated your installations the other day. So hopefully the latest version solves your issue.

I don't like having to make these posts, but it's the only way to get it fixed! The fact that my business is on the verge of liquidation is driving me, and my customers insane!

I have done a full reinstall of WHMreseller, and it appears to be working at this moment in time

The new version only re-adds a previous problem.

The saving issue can be fixed by removing the master reseller rights then re-adding them.

bjdea1 - PM Sent.

The new version only re-adds a previous problem.

The saving issue can be fixed by removing the master reseller rights then re-adding them.

bjdea1 - PM Sent.

No the old problem has not returned. Your server has just out grown one of WHMresellers datastructures. You have a LOT of accounts on your server and your /etc/passwd file - which WHMreseller reads - was over 150Kb in size. WHMreseller has a 150KB limit for the passwd array and that's why this - your most recently added user - was not appearing in your drop down list - he/she wasn't in the passwd array cause it ran out of space. I have increased its size to 200Kb. Its my personal opinion that you should not add any new clients to your server.

Anyway I have updated your installation, this was not a bug, WHMreseller was just never designed to accomodate that many users on a server.

Any chance of some positive feedback at some point if indeed issues are solved?

Hi,

The new user issue seems to be corrected now.

Thanks for your help.

Once again it's that time of day I feel like posting how USELESS AND BUSINESS COSTING WHMreseller is!

80% of my master resllers have had their permissions removed????? I'm on the latest version, and it's causing more problems than ever!

Once again it's that time of day I feel like posting how USELESS AND BUSINESS COSTING WHMreseller is!

80% of my master resllers have had their permissions removed????? I'm on the latest version, and it's causing more problems than ever!

I don't mean to be rude - but what the heck are you doing on your server? It seems to always be your server that's having problems. I won't continue to discuss this forever in these forums. Please submit a support ticket to us and we'll deal with this on our own website. Please include server login info, thanks.

Link to our support: https://deasoft.com/support/

I'v a bug in WHmreseller v2.4
This has been in the past versions as well 2.2 and 2.3

Insert/Move Resellers.
Some of my accounts have also been removed so i have to renable them.
But doing this they loose there accounts they have made so this needs to be fixed so i can give them there WHM accounts.

Also can you make it so we can choose how big the file is for the usernames and settings?
I mean most of us would have enough space to have a 300-400KB Size File.

Thanks.

Ok.... please direct this to: https://deasoft.com/support/

This thread seems to be becoming a "bash WHMreseller" thread.

No,
You guys take AGES to respond!

Please just fix it and post a new version.

Thanks.

We will be posting bug fix info in our own forums from now on. We will not be doing support any longer on WHT. So please see our forums for updates, thanks.

Well cant you just fix this stuff?
I dont want to go and sign up again at another forum and then have to sign up at you help desk.

Its actually NOT A BUG

After looking into this it seems you guys are not setting up your standard reseller accounts fully - instead you are HALF setting them up, so when WHMreseller does its database update every hour it doesn't recognise them as resellers anymore - hence they dissappear from WHMreseller control panel.

After creating a new standard reseller you then have to assign him/her priviledges and check a box to determine if the reseller will be limited by resource or number. If you limit the reseller by resource then you have to give disk and bandwidth allocations - danserv you had many reseller account without any of these setup for your resellers - just left blank. That's why they were dissappearing later on when the cron ran to update the database, WHMreseller no longer recognised them as resellers cause they had no values setup .

But don't worry I have now added into the code a safety guard to look out for this and automatically set any of these "HALF setup resellers" to resource accounts with 100MB disk and 1000GB Band by default - just to stop them dissappearing. Obviously if you set them up properply in the first place this wouldn't be a problem.

So WHMreseller is running well and is stable. This also explains why its only happening on a few peoples server - so far I only know of it happening with you 2.

Run the same commands I posted previously (previous page) to fix your instalation.

Hello,

I would just like to thank you for your help in resolving these various issues.

I also feel that as a result of this thread your support has actually improved a great deal.

I can safely recommend this product again.

Your help was very much appreciated - thank you.

YAY.
Insert/Move resellers is now working.
And all my account are back to normal.

I will also recommend this product out to others.
Thank You so much :)

Hello,
Found another BUG!

Some Master Reseller accounts started to get limits set to them automaticly
100MB Space and 1000MB Bandwidth.

this never used to happen.

ALso is it possible to make it so that we can set unlimited space/bandwidth.

Thanks.

read back 6 posts and you'll see why :p

yes but even when i change there resource it comes back with the 100M and 1000MB.

Thanks...

Hi,

It's because the resellers are set to those numbers in their config.

i change it in the reseller center but it comes back ever hour or two.

Is there a way to by-pass the thing that auto changes it to 100 disk space and 1000 mb bandwidth.
because my resellers want to be able to make unlimited cpanel accounts.

Thanks.

Have you checked one of the boxes on the top left side of the Resellers Priviledges area? Also you could always send us a support ticket - https://deasoft.com/support/

It auto becomes ticked even when i un-tick it.

Is there anyway i can over ride this as i am allreaddy typeing in the Space and Bandwidth?
i mean remove the safty feature?

Also do you have MSN?

Thanks.

Did anyone (Danserv?) ever get anywhere with developing a new Master Reseller creation software?

If so, I'd be very interested in licensing a copy. I haven't had too many issues with the latest release of WHMReseller, but customers really want to see the word UNLIMITED rather than 99999999 in their allocations - it's a psychological thing ....

Cheers,
Tony

Hi,

Yes, he's working on one. I have the same issue as yourself.

That's great news.

Danserv - if you are reading this, would you get in touch with me at methos707@safe-mail.net about the possibility of licensing the new software from you when it is ready.

Thanks,
Tony

Tony,

I've sent you an email :)

WHMreseller V3 is about to be released. It will have "unlimited" as well as a lot of other new features. The reason "unlimited" wasn't included in the current release is because of the many emails we received about "unlimited" being dangerous. But since the demand has been pretty strong the last few months for "unlimited" we will be including "unlimited" option in V3 release. Version 3 should be out in the next week or 2.

Hi Brett,

That's also good news. Will this be a free upgrade for existing license holders?

Yes of course, all current license holders will get the free upgrade. There will also be cpu and memory limiting - so version 3 is going to be a much improved release. It will also use dynamic memory allocation via malloc() command which will mean no more problems on big server installations. Should be what everyone's been waiting for,......yes I know its long overdue :).

sounds good - i'll look forward to it

Sounds brilliant - really looking forward to this.

cPanel 11 compatibility?

Also I've attempted to contact you over the past month or so with regards to various problems and have yet to get a response.

Perhaps this new version will solve all my problems (time to party!) but it would have been nice to get a reply...

Yes this release will solve all the problems you've been having RAH104.

And yes, cPanel 11 compatible.

I'm aware of your issues, thats why I'm trying to get version 3 out asap, but it will probably be another 2 weeks yet.

Ok guys here's the official release date of Version 3

1st June 2007

Note it will probably be released earlier for current license holders but it will be officially released on our website 1st June

Beta out for our one on 7th June hopefully! :)

WHMreseller V3 will be delayed due to some unexpected issues. Release day will likely be a few days later then 1st June.

OK.

My personal opinion is that you should focus on making it more reliable and less buggy rather than adding all these new features.

I just need it working.....lol.

My installations haven't been working for months now and our support load has increased significantly. "why is the page loadng blank", "why does it not let me create an account" and so on...we receieve tickets on these and related issues on a near daily basis.

So I personally couldn't care less about new features. I just need to get these installations working...

For example - I installed a fresh copy on an empty server about a month ago - it has NEVER worked. Go figure.

Actually I've been thinking about this for a while now myself. Ok we've decided that what we will do instead is release a Version 2.6 on 1st June with:

1) An "unlimited" feature
2) Dynamic Memory allocation - to solve your issue
3) All other user specific issues fixed

We will then release version 3 with all the extra features later in June.

Would others now recommend purchasing this software, now that it's had quite a few bug fixes etc? I've been interested in this for a while but reading through this thread has made me wonder if it's worth it.

Wait until 2nd June to make sure you get Version 2.6 release. As the developer that's what I would recommend. Due to the different dates around the world 2nd June guarantees the version you download will be version 2.6

In my opinion thats a very good decision indeed. Two thumbs up!

Two quick questions about version 2.6:

1. How to upgrade?
2. Works with cPanel 11? Also upgrading WHMReseller then upgrading to cPanel 11 won't break anything?

Thanks.

1) Your installation should auto-upgrade itself within a week or if you wanted to upgrade sooner you could run:

/usr/local/cpanel/whostmgr/docroot/cgi/whmreseller/versionupdate2

Note Version 2.6 will now be available from 5th June onwards. Sorry for the delay but its worth the wait :).


2) Should be fine - no forseen issues with cpanel 11

Ok version 2.6 is now available.

For anyone who is still wanting to upgrade they can simply run the following command from root ssh:

/usr/local/cpanel/whostmgr/docroot/cgi/whmreseller/versionupdate2

That should upgrade your installation to this latest release.

Has any tried the new 2.6 version? If so, how is it? Is it still buggy, etc?

when a client tries to create unlimited it says they aren't allowed, even though they are, which means unlimited still doesn't work.

I think we need another Master Reseller Software.

2.6 isnt that improved..

Danserv you have a vested insterest in saying bad things about WHMreseller since I believe you are going to be a competitor soon? So the more negative stuff you can drum up about WHMreseller the better for you.

Plus I caught that bug Danserv, sounds like you upgraded just before I found that one.

2.6 isn't a big step - thats why its still 2

Version 3 is what I'm interested in - speaking personally.

There will alwsys be people who aren't happy, I learnt that long time ago.

Brett,

On my servers the following issues still persist:

1. When creating new reseller the account doesn't show in WHM Reseller to give permissions to.

2. Blank page issue.

Can you please investigate?

I have had clients who bought master reseller accounts months ago and they have never worked...

Danserv you have a vested insterest in saying bad things about WHMreseller since I believe you are going to be a competitor soon? So the more negative stuff you can drum up about WHMreseller the better for you.

Plus I caught that bug Danserv, sounds like you upgraded just before I found that one.

2.6 isn't a big step - thats why its still 2

Version 3 is what I'm interested in - speaking personally.

There will alwsys be people who aren't happy, I learnt that long time ago.

When can we expect V3 to be released?

There is one persons server who I can't seem to get WHMreseller to work on. I spent all day tryihg to solve it - some kind of memory buffer issue. I've consulted other C experts and it looks like I'm going to have to go over this with a fine tooth comb over the next few days. So RAH104 if thats you - please don't expect support for that server here in WHT - its going be a long issue - this is the blank page issue. But if anyone else out there has blank page issue don't think this is the same issue - its not. There was another blank page issue previously, that one is fixable, this one on this server seems unfixable.

RAH104 - can you send server details in a PM and I'll check to see if this is you or not - with the above issue. I'll try to see what I can do. I've been advised I might be able to catch the problem with the use of a memory debugger - valgrind

B-Z-M - I don't know

Let me guess - everyone wants it out NOW !!!

I'm not going to set a date this time, sorry guys but its a nightmare. Please don't ask me when I'm going to release version 3 - I will announce something at some point but right now - I'm keeping my mouth shut.

RAH104 - your PM box is full, I can't reply to your PM.

Sorry - please re-send now.

Thanks.

RAH104 - ok I believe your issue is solved now, please see PM.

Wow,whats a thread
and to think i came to find out how to create a master reseller account..

bjdea1 pm me if you can help since we visited the forums and see theres o action....

We have released a new version of WHMreseller: Version 3.2

This version is an improvement on the previous version.

Also I would like to point out the more WHMreseller is talked down, the slower it grows and develops. Its funny how many of you complain terribly yet still keep using the software. Why? because customers like using WHMreseller, it gives them control over their hosting. You guys know this and I've seen many of your businesses grow dramatically because of WHMreseller. Some of you complain that you lost 3 customers because of a bug, but what you don't seem to realise is you only gained those customers in the first place because of WHMreseller.

So rather than bashing deasoft and WHMreseller, try supporting it and we'll all get a lot further a lot quicker. We have a number of new ideas we want to add to WHMreseller, but we can't while all this public bashing goes on. Most of your complaining has to do with bugs. Well the fact of life is - bugs are always a problem with software, even cpanel itself was buggy to start with, you need to get behind WHMreseller so we can add more staff to the project, as it is now we can't invest in it while its slowed down by public relations issues. So please try saying something positive, it helps everyone.

Its funny how many of you complain terribly yet still keep using the software. Why?


Because there is no alternative.

Additionally, support tickets are responded in 2-5 days. Then, more and more days for a resolution. Even for a free software, the support shouldn't take longer than 24 hours. If it does, people start looking for an alternative.

If you have a good quality product with good support, then you won't have to beg your customers to be nice.

lol.

You still don't get what I'm saying. WHMreseller is not a big project backed by millions. If we had millions then sure, we'd hire staff and you'd all have your tickets answered in 5 seconds.

I might also add that WHMreseller is my first major commercial software product. I've learnt a great deal over the last 2+ years. The big thing that has stuck out is how demanding support can become at times. You see software support is different to hosting support. With hosting, when there's a major issue, its usually cpanel (or some other control panel provider) whose responsible and who fix it. With WHMreseller when a bug hits its me alone who can solve it because I'm the developer of WHMreseller, I designed it and coded it, no one else knows the code. Plus when bugs hit they don't just hit one customer but 50+ customers at the same time. The only solution is to hide away and quickly code a solution myself, rather than spending hours upon hours explaining to a bunch of angry people what's wrong, when it will be fixed, and all the rest of it.

Support has been slow because I've had to learn how this whole process works as I've gone along. Initially the updating system for WHMreseller was fairly crude. You see there are many factors to consider with software updating and bug fixing. One major issue recently was problems with different platforms. You see when you compile a C program on one server, it may not work on another server. Initially (the first 2 years) since we had only a small group of clients it never became a problem. But recently as the product has grown - it became apparent that wHMreseller just would not work on some servers. However if I compiled it from source on these servers, it worked fine. So this was a recent major issue I had to deal with. Suddenly I had to produce multiple builds of WHMreseller for different servers. Surely people can understand this means more work. Plus with some of the bugs we've had to fix recently, updating all the different servers with the specific builds for each system etc. It was going to be a lot of work and trouble, slowing down support even more.

So you can understand that here I was about 4 weeks ago facing a big problem that needed a big solution. So I had to research another way to manage WHMreseller as a dynamic project for multiple systems. Researching a solution alone took me a few days. Once I settled on using obfuscated code (encrypted source code) I then had to code my own obfuscator. That took another week. Then I had to change and recode the whole WHMreseller updating system. In all it took over 2 weeks of solid work. Many of you didn't get support responses because I hadn't finished coding the solution.

On top of that I also had reason to believe WHMreseller was being possibly abused/stolen/modified/misused. Security (protecting intellectual property) of WHMreseller is extremely important to me. The last reselling software called WHMsubs was subject to a copyright issue that bogged it down for years. It never took off and I have gone to great lengths to protect WHMresellers code.

Anyway the end result is I have completed the new updating system, now the source code is taken from our servers live and compiled automatically for each installation. Now the install script always automatically gets the most recent source code, I don't have to do anything except keep the code updated. Before I had to create new builds "tar.gz" files that needed to be uploaded to our servers every time we changed something. Now I don't have to do this anymore. I have tested the new automatic updating system on a number of servers now and its damn brilliant - a really well designed system and piece of software. You see now we have the infrastructure in place to deal with support on a larger scale. Before we didn't. Bugs can be fixed with a simple code update on our website, then all your installations will auto heal themselves. Its reduced our workload a huge amount. Now I can answer your tickets within 24 hours.

I shudder to think what cpanel developers are faced with each time they do upgrades. But at least they have a large workforce and the responsibility is spread over many staff.

Because there is no alternative.

Additionally, support tickets are responded in 2-5 days. Then, more and more days for a resolution. Even for a free software, the support shouldn't take longer than 24 hours. If it does, people start looking for an alternative.

Support has changed. Haven't you noticed yet? The support problem has been dramatically improved. Surely one of our clients can post in here to verify that support times have now improved? Its all explained in the previous large post I made.

I agree the support turn around time has improved. Brett went above and beyond what I expected. Besides being quicker to respond, he is very pleasent to communicate with. He went through all of our servers to verify everything was ok. The thing I liked the best about this eas he kept me "in the loop" at every step, and I did not feel like I was in the dark on what was going on.


GREAT JOB --- KEEP UP TO GOOD WORK!!

Good to hear :)

GREAT JOB --- KEEP UP TO GOOD WORK!!

I 2nd your remarks!!! :)
Thanks

If you have a good quality product with good support, then you won't have to beg your customers to be nice.

lol.

Thats almost 100% true, except even if there are issues as long as you provide good support and fast fixes you don't need to ask them to be nice. Most are understanding.

Support has changed. Haven't you noticed yet? The support problem has been dramatically improved. Surely one of our clients can post in here to verify that support times have now improved? Its all explained in the previous large post I made.


NO SUPPORT IMPROVEMENT I AM ONE OF THE CLIENT , NO RESPONSE TO TICKETS SUBMITTED AND WAITING FOR RESPONSE FOR MORE THAN 24 HOURS


Hi bjdea1

Your support is very worst and very bad Not providing any support it self Not answering the ticket for more than 24 hours Just simply keeping the support system is not enough you should try to check the tickets and make proper response. REALLY BAD PART OF YOUR SIDE. Don every say that you are provinding good support anywhere that is biggest lie of the year. Even yesterday i raised the ticket but still waiting for the reply but no response from your side

jegavelan your license has been canceled and we will send you a full refund. Please use one of our competitors products, zamfoo or WHMresellerPHP, I'm more than happy for you to become their customer.

hi,
we would be more than happy to take you as a client. please visit zamfoo.com and sign up. we will assist you in converting all of you data.
thanks,
kevin

ZamFoo works good for us. :)

hi,
we would be more than happy to take you as a client. please visit zamfoo.com and sign up. we will assist you in converting all of you data.
thanks,
kevin

jegavelan I recommend you go with zamfoo and take up his offer. I can vouch that Kevin is a decent bloke and will be happy to assist you.

Just so people know. We were trying to help jegavelan but couldn't ssh into his server after numerous attempts. I could get into his WHM control panel and see that his server load was 42 and that the top processes were exim, lfd and some other "assp" process, but I could not get into ssh. So I knew it was not WHMreseller causing the load at that time, but couldn't investigate further until I could ssh into the server. I responded in his ticket twice telling him the situation and then all of a sudden jegavelan just decides to go on a posting rampage and post negative things about us in about 10 different forums. This all took place in 24 hours. I responded twice to his ticket in that 24 hour period and explained the situation.

Sorry but we do not want this kind of crazy customer. I can only assume he didn't bother read his ticket to see my replies, but even so, we don't want to deal with this kind of person. Also this is not the first time he has done this to us.

Hmmm.. not great marketing by calling customers crazy publicly (even if they are). If you in business you get all sorts of people. Have to take good with bad.

"Crazy Customer" reflects bad on you and your future potential clients who might take this negatively if they read this.... Anyway best of luck with your product hope it works well.

I do agree that the "crazy" accolade could usefully have been left out and it would have reflected better upon Deason had that been the case. However, there clearly was a lot of provocation for one person to handle and I do fully support the principle of simply refunding a disgruntled client and saying goodbye to them.

Reading through this the aggravation caused by the client is malicious (24 forums!) and I think I would have said goodbye to him a lot earlier. Clearly, Deason does have some patience and does his best to support his product under very difficult circumstances. It is just a shame that there is this awkward stage for a young and under resourced company to go through before getting better established. So I wish them well.

We've been using WHMReseller since it was rewritten and we're impressed with the way it works and the support.

These threads still surprise me and any problems that we've run into have been resolved fairly quickly by Deasoft.
I've seen the new competitors to WHMReseller but won't be switching software - there's no reason to.

I also agree. I now have 5 licenses with Deasoft and to be honest, things have vastly approved since WHMReseller was first brought to us.