I'm not calling shenanigans quite yet, but i'm very concerned about Moneybookers thus far. We recently began using them for a few international customers and have made two withdrawal attempts, results as follows with transaction ID's listed incase any MB reps happen to pass by:

26534935 for $15.00. Was received by Chexx, Inc. within 24 hours and credited to our Wells Fargo account within another 24 hours.

27262319 for $3529.25. Was sent to Moneybookers roughly 96 hours ago and Chexx, Inc. has no record of Moneybookers requesting the EFT.

This means that there is either a direct breakdown on MB's end as they never even requested the payment be sent to our bank or they want to float our cash for a few days. Both are clearly unacceptable.

Attempts to obtain support have been pretty rough. Their telephone number goes to what seems to be an Indian outsourcer who is very disconnected from what goes on there and their ticket support is slow and vague with promises of deadlines not met.

I'll keep everyone posted.

Attempts to obtain support have been pretty rough. Their telephone number goes to what seems to be an Indian outsourcer who is very disconnected from what goes on there and their ticket support is slow and vague with promises of deadlines not met.

I'll keep everyone posted.

Use phone you'll get an answer faster than email . I used thier phone support and it was ok for me btw try to call in the morning(GMT) time you'll not need to wait to much !I use them for about 2 years and i'm happy with their services

I did, I the guy said he would send an e-mail to the "Payment" department and call us back. Never happened.

They finally submitted the transaction to Chexx after a full business week (which is in their TOS, so I can't complain officially).

My only complaint now is about their customer service level. I'll survive though ;)

They're an FSA registered firm, so I doubt they'll mess with your money. The Financial Services Authority regulates these businesses tightly here in the UK.