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View Full Version : Looking for provider that offers <1hr or less equipment replacement SLA...


universal2001
06-22-2002, 09:31 AM
can someone please list me some....

thanks

ho247
06-22-2002, 09:44 AM
I've seen a company provide a 1 hour hardware replacement guarantee but can't think of it at the moment... it's quite hard pushed to get a 1 hour guarantee though as finding a tech to install it and actually taking it off the shelve etc takes time.

There are companies that provide a 2 hour hardware replacement guarantee, and these are Rackspace (http://www.rackspace.com/) and Dialtone (http://www.dialtone.com/).

Alan

jimb
06-22-2002, 10:17 AM
Rackspace can normally do things very fast, and if you really need it, you can get a 1 hour turn around time. Rackspace is probably the best choice for you.

Jim

mdrussell
06-22-2002, 11:17 AM
RackFast have a 1 hr SLA for hardware replacement I believe

http://www.rackfast.com

NixHosting
06-22-2002, 01:32 PM
I've had hardware added and changed within the last two weeks with my Nocster server. Everytime it's only taken an hour or less. If you contact the right people they will get it done fast.

ho247
06-22-2002, 03:11 PM
NixHosting, how long have you had the Nocster server for? Usually I wouldn't expect hardware to fail that easily, unless the whole batch was bad. I've only had hardware replaced at Rackspace once during the last 8-9 months, it was due to one of the processors I think (after 6 months of use), but they replaced the RAM, motherboard and processors in one go to make sure that it worked properly afterwards :).

Alan

NixHosting
06-22-2002, 03:29 PM
Nothing failed just jad them add more ram and upgrade the cpu.

ho247
06-22-2002, 03:38 PM
Originally posted by NixHosting
Nothing failed just jad them add more ram and upgrade the cpu. Ah, okay. Just wanted to check to see if there was anything wrong with Nocster's hardware as we're thinking of getting a server there sometime in the future.

Alan