After being with NodeHosting for several months, I'm starting to be less and less happy with their service... lots of downtimes, features that don't work, mix-ups, complications, etc. some of that can be expected for Win2K hosting i guess but i think that the current state of things is a bit extreme.

anyways, i'm looking around tentatively for new hosts...
the two that i've seen so far that look good are rochen and gearhost.

so, i guess i'm looking for impressions on both...
i heard that gearhost had some problems earlier, with credit card stuff, etc, but i took a look around WHT and i didn't see many recent complaints, and a lot of "go for it"s.

I need SQL Server & the .NET framework, and to be able to host 3+ full domains, so that axes most hosts.

skie

Skie,

I know what you mean. Well, I try to contact Nodehosting support for quite a while by submitting help tickets and emails but have not gotten any responses from them. Prior to that, they did mention that very evening they will move my site to a new server but that was not done. It was about 2 weeks ago. That was the last email response which I got from them.

Because uptime is important to me, I decided to move my site out to Rochen and have been pretty happy about the move. The uptime and Support Responses is tons better.

I did submit an account cancellation for my account at Nodehosting but have not heard from them since a week ago.

I sure hope that it is not another web host going under. I think an official explanation for the non-support would definitely be appreciate rather than to stop responding when they cannot find a solution.


Edwin

have you tried to contact them via AIM?
i haven't tried cancelling yet, i'm still not sure if i'm gonna switch or not, but knowing that you switched to rochen fine is good encouragement.

Originally posted by Skie
have you tried to contact them via AIM?
i haven't tried cancelling yet, i'm still not sure if i'm gonna switch or not, but knowing that you switched to rochen fine is good encouragement.

Well, I tried their Online Support Chat, ICQ, IRC, Email and HelpDesk to try to contact them.

Typically, they have not been online on any of those. They use to respond to emails quite regularly.

Have you tried contacting them lately ?

Eddy

i tried a few days ago and today.... nada.

Dear Nodehosting Customers & and Associated Parties

Nodehosting's CEO/President Frank Arena has been under alot of personaly issues his son has undergone surgery for tetrology of fallot which has consumed the majority of his time our previous technical staff were not performing to the excellence we expected we have hired new technical staff members and guarantee a quick turnaround we apoligise for the downtime, absence of support things will be changing within the next couple days.

Sincerly
Nodehosting Systems Administration
1-866-6-Host-Me

Support@nodehosting.com

my sites back up...
i might give it a week or two to see how things are going.
whatever the reason, its still downtime.

i'm still interested in peoples opinions of GearHost and Rochen.

Do a search using the search function of the board. Opinions are a plenty. No need to ask for extra. :)

Simon

Well I hope I'm not pushing ourselves in here but I can't get to rochen.com for that past hour. I didn't check from the backbone ... is it just me?

EDIT:
Looks like their just a provider through wholesalecolo but they seem to be up and running.

well Rochen.com is working for me, so I don't think Chris firm is down.

Also, I think Chris's firm is one of the 2 true top service competitors in the Win Hosting side of the business. Very few people are at the same level of customer service as myself and I include Chris as one of them. I know we but head to head on the forum all the time for the simular type client.

He's Hosting Controler platform I'm H-sphere platform. Besides that he has most of the ASP components out thier from what I'm aware of. ( hey Chris, note that I do my homework on all the competitors :D )

Mike

well, right now its who replies to my sales request first... neither as of yet = /

Well Skie,

I am back in the office now, and looking into you numerous tickets. I am sorry about everything and will get this straight and fast for you. Things were completely against my goals and morals while I was out, and that is to be addressed very fast.

I will keep you updated via your tickets and will get this problem gone and over with. Sorry about your problems with my company, it is not how I do business, nor do I train my people to do business.

Originally posted by ADEhost
hey Chris, note that I do my homework on all the competitors :D
I noticed :rolleyes: :D

well, right now its who replies to my sales request first... neither as of yet = /
Did you submit the sales question to us? As of yet we don't appear to have received any pre sales questions from you.

Also, our site has been up 100%, so I am not to sure why RyanK couldn't get to it. Also Ryan, rochen.com is hosted at Ventures Online, just as a backup :D

i used the form on your site @
http://www.rochenhost.com/html/index.php?zone=contact

I got a reply from gearhost with a decent deal. still quite a bit more expensive than NodeHosting is right now though, and the servers back up (at least for now..:rolleyes:) but if its down again i think i'm gonna make the switch.

Can you please send us the sales email again. We just discovered a problem about 10 minutes ago, the catch all account for the domain "rochen.com" had 78,000 spam emails in it. Using up all the account quota, we therefore didn't receive any sales emails from the last few hours. If you send your message again you will be given a prompt response. This problem didn't effect any technical support related issues as they are all handled via our help desk.

Sorry for any inconvenience this may have caused.

ok, i'll resubmit it..

Originally posted by Skie
ok, i'll resubmit it..

Thank you. Much appreciated :)