All too often, new helpdesk tickets go unanswered for days simply because the category the person writes to is not looked at very often. I've had this happen on several different occasions, and It's pretty annoying. Most recently, my ticket has gone unanswered for 25 hours. Why would a person file a ticket when they could just open a thread about the issue, and get an answer much faster?

Sometimes a moderator will change a post or signature without saying anything. I think email, or account alerts should be sent out when this is done, regardless if there's a warning or not. In the alert, a reason should be provided.

Patience is a virtue :angel: We don't offer 24/7 support. You aren't the only one waiting believe it or not ;)
Sometimes a moderator will change a post or signature without saying anything. I think email, or account alerts should be sent out when this is done, regardless if there's a warning or not. In the alert, a reason should be provided.
Sometimes we figure that the user will figure it out without receiving yet another warning. :angel:

But I guess if you prefer a warning, we can step up to the plate :evilb:

ub3r I back you up on this one. I also have eagerly collected several points ;-) .

I found the WHT rules quite complex to be honest and could not everytime follow why an admin would give me a warning etc.

Can anybody see my Warnings, Alerts etc. when viewing my public profile or is that just me ?

Can anybody see my Warnings, Alerts etc. when viewing my public profile or is that just me ?

It's just you ;)

25 hours is really good.

simply because the category the person writes to is not looked at very often.That would not be the reason any ticket has taken time for a response. There are several reasons a response may be slow in coming. But that isn't one of them. :)

I think email, or account alerts should be sent out when this is done
Even though alerts are just that, most members confuse them with warnings. So most moderators are hesitant to issue them.

Even though alerts are just that, most members confuse them with warnings. So most moderators are hesitant to issue them.
I've only had 2 alerts (ever) and was thankful they weren't warnings :)

Originally Posted by valentin_nils
Can anybody see my Warnings, Alerts etc. when viewing my public profile or is that just me ?
It's just you ;)
And me. :dgrin:

And me. :dgrin:

ROFL :D :D :D

I have a history to having messages on this forum deleted without warning too, including something I spent quite a while typing explaining the difference between dedicated and managed hosting. I would have preferred to know the problem with the post, or to have been given the opportunity to change my message