is anyone else with them? sheeze they've had so much downtime lately... i guess it's just growing pains... too bad my site has to suffer too :eek3:

Dear Cornnuts,

We were not Down, Our CPANEL license distributor had some conflicts with CPANEL and we had to get that straight. No downtime was experienced at all.

Please contact our Support Team (http://support.wisehosting.net) in case of facing any issues.

Thank You

I have a site at wisehosting and it has not been down today at all. I could not log in to my cpanel for a while, but the site never went down.

sorry it took so long to reply...

@ sina, yes you were down. i did try contacting support but the wisehosting.net site was down too...

@ hiccups, before you post please pay attention to the post date. i posted on thee 20th, you on the 21st

BTW, my site is down again today and so is the wisehosting.net site so there is no way i can contact support. i'll give it a few hours like last time, maybe by then my site will be up again...sigh...

Down over two hours since I first noticed it this morning (Australian time) Who knows how long it has really been?

I can't get to wisehosting.net right (7:13PM Eastern Time)

i've been online for 2 hours and my site is still down. like the other guy i'm wondering how long it has really been down. it's 4:30 pm in california...

Can't get through to wisehosting.net

You know, (hint, hint) we wouldn't have to complain here if wisehosting had a forum and support on a different machine to the client's sites, or even an email address hosted outside the system.

Down for me too. :(

How long have things been down?

i cant get to http://www.wisehosting.net right now 5:53pm PST

Hi,

Guys it should be up soon, we had some issues during the upgrade of apaches due to the new PHP exploit.

Sorry for the inconvenience.

Thank You

Thanks for the info Sina. :D

Originally posted by Sina
Hi,

Guys it should be up soon, we had some issues during the upgrade of apaches due to the new PHP exploit.

Sorry for the inconvenience.

Thank You

issues tying /scripts/easyapache or something more?

its back up,
Thank you for all your patience everybody.

And IT Hosting I believe /scripts/eacyapache causes many problems, its best to go through the LAYER1 for the php upgrade however we did not choose either way due to some internal issues.

Thanks anyways.

Well now it's down again.

8:23 pm on the west coast and it's still down, this has got to be the longest downtime ever...help..

Originally posted by cornnuts
8:23 pm on the west coast and it's still down, this has got to be the longest downtime ever...help..

haha, that is nothing compaired to cyberwings :-P

Not good, atleasdt not for us since we are WiseOnline. We are no way affiliated with wisehosting. Thanks God from what I see. :)

We're working on it. Email is up and working properly.

We are upgrading the Apaches on all servers, and setting up scsi drives on some.

Thanks Again

Originally posted by ntwaddel


haha, that is nothing compaired to cyberwings :-P
:eek2:

Any notices sent out for current customers to be notified? If not, I would start issuing credit to those who are experiencing downtime. :) Just friendly advise.

Originally posted by Sina
We're working on it. Email is up and working properly.

We are upgrading the Apaches on all servers, and setting up scsi drives on some.

Thanks Again
this is what i get when trying to get email:

The host 'mail.----------.com' could not be found. Please verify that you have entered the server name correctly. Account: '----------', Server: 'mail.----------.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

:eek: @ scsi drives

Originally posted by WiseOnline
Any notices sent out for current customers to be notified? If not, I would start issuing credit to those who are experiencing downtime. :) Just friendly advise.
no notices...hmmm @ credit...

Originally posted by IT Hosting


issues tying /scripts/easyapache or something more?

Most people will have custom settings for php/apache and compile it by hand, so running that above command is not as easy as you think.

-Steven

Any unhappy customers contact me via PM :)

We are putting all our effort in resolving and getting everything back up since it was un-expected.

However we will issue credits to anyone on the servers down for more than 3 hours. contact me at sina@wisehosting.net.

P.S WiseOnline: :stickout take it easy

Still love ya Sina. BTW, nice name :D

Good luck to you and your staff. Happy Hosting ;)

Originally posted by WiseOnline
Any unhappy customers contact me via PM :)

You have 100% uptime or something? Nothing ever goes wrong over at your place?

Thanks, but I will stay at http://wisehosting.net
The few times things have ever gone down it hasn't been a long time and they have always been good at letting people what's going on. As long as I know things are being taken care of as quickly as possible on their end, I feel no need to panic and jump ship.

Thank You Hiccups :)

I appreciate your cooporation.

Originally posted by Sina
We are putting all our effort in resolving and getting everything back up since it was un-expected.

However we will issue credits to anyone on the servers down for more than 3 hours. contact me at sina@wisehosting.net.

P.S WiseOnline: :stickout take it easy


You advertise a 99.9% uptime guarantee. What a joke! Since May 21st we've been trying to get credit for the hours of downtime we had during that week. We've written support tickets, emailed Support, emailed Sales, and emailed you personally Sina. All have been ignored, except the response from you saying we would receive the refund. But here we are 2 months later and still no refund and just more downtime.

You also advertise 24/7 support. Support was fine during May and early June. But now we have had simple support tickets open for 3+ days at a time without any response! Emails to Support and Sales also go unanswered. Your support is more like 1 hour, 2 days a week, if that!

In April we were told that the Parked Domain and Domain Pointer functions were broken in WHM. All of these would have to be setup through support tickets. On April 29th, we were told "it'll be done by tomorrow but just to be safe I'll say you give us 2-3 days". Now 3 months later, it's still unavailable.

Also in April wisehosting had all of their customers vote on which skin they should buy for the servers. We all voted and waited for the winner to be installed. At the end of April we were told "We are configuring 10 new servers by may 10th and the skin should be up around may 15th". Today is July 25th and we have yet to see the new skin!

And today our sites have been down for over 10 hours already!

What does all of this mean? I think it's crystal clear.

We do not recommend wisehosting.net (w-i-s-e-h-o-s-ti-n-g-.-n-e-t) to anyone. :(

vanguardcorp,

What is your username ? and please send me your ticket numbers which have not been responded to. We are working as hard as we can on this issue. And yes we will issue credits for this month to all clients on these servers.

Sina, what's the problem hun?

The problem is the server is not working and that is between us and Sina so butt out wise guy.
(You don't even seem to have a site unless that page full of banners at www.wiseonline.com IS your site)

Don't get mad at me since wisehosting.net is down, and everyone is mad that they have been down. In addition, not my fault someone fell off the bed and mesed up the server. Release your anger with your poor support team.

And also, watch what you say, you never know who you are talking to. You never ever know ;)

Originally posted by Sina
vanguardcorp,

What is your username ? and please send me your ticket numbers which have not been responded to. We are working as hard as we can on this issue. And yes we will issue credits for this month to all clients on these servers.

I've emailed the username and other info to you. I also emailed another refund request 30 minutes ago.

But I'm guessing your wisehosting.net email address is down right now since our email is down too. Also both the wisehosting.net main site and support ticket site are still down. I'll try again tomorrow.

I will receive your email, no need.

Thank You

Sina, no offense in regards to any prior messages. I can see that your doing a good job working on the situation. Keep up the good work, best of luck to you and your company in this event.

I'm done posting on this thread. Good day all.

Originally posted by WiseOnline
And also, watch what you say, you never know who you are talking to. You never ever know
You've got that right. I suspect that most hosting "companies" are run by 15 year olds and the tech support is their little brother.

good news :D

I have to thank all you for your patience and cooperation.

Thank You very much.

Originally posted by Sina
Thank You Hiccups :)

I appreciate your cooporation.

You're welcome. Thanks for keeping us updated here.

I've never personally had any problems with support there. I don't think I have ever waited more than a few hours for a reply to a support ticket, maybe 3-4 hours tops. I've gotten help from your support people with problems caused by my own mistakes. I can't speak for everyone, but that has been my experience anyway.

Thanks Sina, our site is up again. You did it:D

Works for me. :D

Mine still aren't .. can't seem to reach the dns servers from Skynet Belgium.

:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

Originally posted by vanguardcorp



You advertise a 99.9% uptime guarantee. What a joke! Since May 21st we've been trying to get credit for the hours of downtime we had during that week. We've written support tickets, emailed Support, emailed Sales, and emailed you personally Sina. All have been ignored, except the response from you saying we would receive the refund. But here we are 2 months later and still no refund and just more downtime.

You also advertise 24/7 support. Support was fine during May and early June. But now we have had simple support tickets open for 3+ days at a time without any response! Emails to Support and Sales also go unanswered. Your support is more like 1 hour, 2 days a week, if that!

In April we were told that the Parked Domain and Domain Pointer functions were broken in WHM. All of these would have to be setup through support tickets. On April 29th, we were told "it'll be done by tomorrow but just to be safe I'll say you give us 2-3 days". Now 3 months later, it's still unavailable.

Also in April wisehosting had all of their customers vote on which skin they should buy for the servers. We all voted and waited for the winner to be installed. At the end of April we were told "We are configuring 10 new servers by may 10th and the skin should be up around may 15th". Today is July 25th and we have yet to see the new skin!

And today our sites have been down for over 10 hours already!

What does all of this mean? I think it's crystal clear.

We do not recommend wisehosting.net (w-i-s-e-h-o-s-ti-n-g-.-n-e-t) to anyone. :(
i haven't even tried to get credit because i thought they would give me the run around, i see they've done it you. i too am wondering what happened to the new cpanel skin they asked everyone to vote for....

Just my 2cents on Wisehosting, we've had the same experince with them as vanguardcorp, lots of downtime, no credit issued (after multiple requests), no replies to cust service requests... glad to be out of there...

Down again

aww man. not again :bawling:

Yep, don't know how long exactly but my sites are down for at least one hour :angry:
Can't reach Wisehosting.net either. Sent them an email one hour ago but no reply yet.

crud... this really sucks. does anyone know if they are reselling someone else's services? i wanna steer clear when picking a new host...

Anyone know a similar deal which is more reliable?

Originally posted by cornnuts
crud... this really sucks. does anyone know if they are reselling someone else's services?

Believe they have dedicated servers / are resellers with tranxactglobal.com

- John C.

thanks john.

@lucifer - i'm looking at spenix.com right now, they look pretty solid and the guy who owns it used to run these forums so that's a big plus (for me anyway)

i guess i'll have to swallow hard and accept my loss at wisehosting.net . i paid for a whole year and still have about 7 months of hosting left with them. i didn't see anything on their site about a refund after 30 days... pooh...:(

Hi Guys,

We dont know whats going on ourselves. Got Disconnected from DV2 (TRANXACTGLOBAL)

Waiting for them to response. Hopefully everything should be up soon.

Thank You

Cornnuts,

We will issue a refund for your remaining months.
Please contact sales@wisehosting.net

Thank You and sorry for the inconvenience.

back up :)

Sorry and thank you

Down again :rolleyes:

Looking up www.wisehosting.net
Unable to locate remote host www.wisehosting.net.
Alert!: Unable to connect to remote host.

I think it's time to find a new connectivity provider and/or system administrator(s) who know what they're doing. Just my two cents after reading this thread.

My domains have been down more than up ... sorry guys ..
you lost my confidence ... Some domains haven't been accessible from Belgium for over the last month and there aren't any improvements it seems ..

I'm movin' out.

Grrrr

Already more than 6 hours down and NO news from Wisehosting. Can't send email because their domain is not resolving, can't reach their support site.
Yesterdays problems had something to do with a DOS attack (so support told me a few hours later).
What is it this time ? Again we have to guess. I have 5 websites running on their servers. What do I tell my visitors ?
I don't call this a professional service anymore.
I am also considering of moving out, if they will let me (because of a yearly agreement). :rolleyes:
Sorry, confidence is melting away. Communication is crucial in this business.

I signed up with them to begin with because when I did a search on them here there were good things said about them, but nothing bad that I could find.

Support there has been great. They have, more than once, helped me with problems that were MY problems, not theirs, and have always responded quickly to any questions I had. Because I have been so impressed by their support, I have hung in there with them, just figuring there are glitches here and there and they do fix things as fast as they can, and once they are back up again they reply quickly again.

My site has been up more than it has been down by quite a lot, but the downtimes are becoming very annoying in their frequency. Usually they aren't down for long when they are down. This is 'only' the second time since I started with them that they have been down this long. I hope whatever keeps causing the problems is resolved soon. I really don't want to move. :bawling:

Up again now anyway. :) Hope for a long time this time...

The complete Wisehosting network seems to be down again. Just found out.
Gateway timeouts, no response to pings, support not reachable.
Anyone who knows when this started ?

problems with DV2, have contacted them and will be up soon

http://webhostingtalk.com/showthread.php?s=&threadid=75209

boy am i glad to be out of there...:)

Not again?

Originally posted by Sina
Cornnuts,

We will issue a refund for your remaining months.
Please contact sales@wisehosting.net

Thank You and sorry for the inconvenience.
Hahaha, this must be some kinda joke! I've been trying to get the status of my refund since Sept.01, emails inquiring have gone unanswered. :rolleyes: