Varhosting.net - gone? [Archive]

stoutlabs

11-08-2006, 04:53 PM

Just to clarify - I'm not downing Varhosting at this point, I'm praising them! I'm still in shock at the excellent customer support I received today... I've been with these guys for 2 years or so, and even though their customer support has been hit or miss during that time - they've actually been great for the most part, server-wise. So, with the new possibility of reliable and efficient tech support - these guys have definitely boosted my confidence level in them...

I posted here today (for the first time ever) simply because I was out of ideas on how to get support - as their domain was down, and therefore all customer support was was inacessible... and I knew Rick had been posting here lately about his purchase of Varhosting. (And it worked... just like a forum is supposed to. Thanks for your help, guys!)

SydneyJen

11-08-2006, 05:21 PM

Bottom line is if you don't like your host....move. Or everytime there is a problem you will be on here ranting and raving about it, but doing nothing to correct these issues.

I don't see anyone "ranting and raving" here about varhosting.net. People are stating their experiences with this company. The purpose of these forums is to post one's experiences, good or bad, with their hosting provider. Isn't that what some of us are doing? When I had been looking last week to move I made my decision based on the reviews I found here, and if people had not been "ranting & raving" I would not have found out about the pros and cons of some hosting providers.

And for your information I did try to move last week before I posted here, but my new webhost told me she could not move my websites for me because the server I was moving away from was set up so that the transfer to another hosting company could not be done, hence I could not move immediately as I had planned to do.

Swelly

11-08-2006, 05:23 PM

My post was not going to you, it was going to the OP of the thread :P

HostTitan

11-08-2006, 05:56 PM

Thank you, captain obvious. As they have no site up at the moment, there is no method to contact them...

Plus, I want to openly air this problem - a.k.a. in public... and I have seen 'Rick' (the new owner) floating around these forums posting...

So basically you couldn't spend 5 minutes to pm him, or do a whois lookup. instead, you want to open a thread with the sole purpose of bashing a company and speculating that its "gone" because of downtime. Right on!

-- "Captain Obvious"

stoutlabs

11-08-2006, 06:12 PM

rohitj,

A. PM's are forbidden to new members here. So, no - I couldn't have done that.

B. The WHOIS idea had never occured to me, not to mention the fact that (once again) I've been with varhosting for 2 years, and have never had a phone number for them.

Besides that, I have the right to publicly post my hosting-related issue here, as does anyone else. That is the point of these forums! Anyhow, what exactly are you posting here for? You certainly are not helping anyone - you're just trying to flame the new guy. Pfft... :rolleyes:

Regardless, my problem has been solved, and I'm outta here... carry on.

HostTitan

11-08-2006, 06:18 PM

I'm not trying to flame anyone; I posted here because I do not think it should be taken lightly when you or anyone else immediately claims that a hosting company is "gone" when its clear that its an unlikely scenario.

That can have serious consequences for the people who may work at the respective company and that is the reason why I posted on this thread. Sometimes that's taken too lightly, but that's my opinion and you're welcome to agree or disagree.

ScottJ

11-08-2006, 06:55 PM

Just to clarify - I'm not downing Varhosting at this point, I'm praising them!

Not sure why you would be doing that. It shouldn't be the customers responsibly to notify a host when the server is down. The host should have monitoring setup. Since he was unaware of the issue, was there anyone even online during that time, or even now? What about tomorrow?

Swelly

11-08-2006, 07:50 PM

SydneyJen

11-08-2006, 10:30 PM

I totally agree with this excellent statement. Why should it be on you to track down the owner of a company when his servers go offline....now that's LIVE server monitoring right there!

Correct, it is not up to the customer to track down the owner when his servers go down, but if we want an explanation as to what is happening then it becomes necessary to track him or her down and try to make contact. :)

funtoosh

11-09-2006, 04:58 AM

Their site seems up, or may be it's fixed now

greets

Jojja

11-09-2006, 06:05 AM

The company should have monitoring in place to ensure that someone is notified of downtime within minutes of it occuring.

Aside from that, it is not necessarily the problems a hosting company has that make it good or bad, more how the issues are dealt with, and in this case it seems they were dealt with well leaving a happy client.

bluskyguy

11-10-2006, 01:18 PM

Is it just me, or is Varhosting.net down again? Not just my node, but their site and everything...

Looks like this new 'Rick' guy is just playin' the same broken record.... where are you, dude? A reply here would be nice...

Hi Stoutlabs,
Thanks for the message. Yeah, we've been having a few issues while we migrate all nodes to new hardware and our new datacenter. Overall, node 104 and node 100 have been successfully migrated, right now though we're waiting for a few name server changes to fully take effect.

If you have any support related issues the fastest and most efficient way to get them resolved is to post a support ticket at the varhosting.net site, use the live chat support (which we're still in the process of hiring more techs to cover) or even call me directly at 360.527.9111 ext.111 ...I'll be more then happy to look at any issues you're having.

Thanks,
Rick

bluskyguy

11-10-2006, 01:22 PM

I was going to give them another try and I went to the site to sign up again and its down. :(

Hey Sydney,
Yeah, we've made some huge changes recently with this migration. Try accessing the site now, if you have any issues it may still be due to the name server changes not fully having taken effect. Contact me at rick@varhosting.net if you have any questions about signing up or need any assistance :)

-Rick

bluskyguy

11-10-2006, 01:31 PM

Not sure why you would be doing that. It shouldn't be the customers responsibly to notify a host when the server is down. The host should have monitoring setup. Since he was unaware of the issue, was there anyone even online during that time, or even now? What about tomorrow?

Hi SharkSpace,
Yeah, we currently have monitoring pings performed every 5 minutes on all servers on all nodes. The problem with this past reported issue was that it fell within the middle of a 5 minute block...it's only after 5 minutes will a notification be sent to our techs that there's actually a problem.

I agree completely, it's a hosts job to be aware of what's going on with all of the servers...and I'm pushing ahead to get monitoring done even more frequently.

Thanks,
Rick

cunning

11-10-2006, 01:41 PM

Rick..I don't think WHT is varhosting's support board..instead of staying online here..try to fix your newly purchased hosting site..( as it doesn't load for me)..Strange..i remember sometime i visited the varhosting's board when there were stories about it..and the so called niyogi..told that he would never be selling varhosting..and this makes me feel..how reliable..he was and how much he cared about his clients..
Rick,Did you knew about the image of Varhosting..?

bluskyguy

11-10-2006, 01:49 PM

Hi Cunning,
No, I agree, WHT is not varhosting's support board. However, I feel it's important to go where people are posting problems/bad experiences and see if I can help them...WHT is one of those places.

I'm not sure about the old owner's intentions where but mine are simple...rebuild VAR into a reliable, professional, and support driven company.

I had an idea on what people thought about var (simply google 'varhosting reviews' and you can get a good idea). However, I feel anything can be turned around...it just really depends on how committed the new owners are to making it happen and how much the clients believe in the company.

I'm committed 110% to making VAR the leader in value added hosting related services (my wife can contest to this after the 18 hour days I've been putting in over the past 2 and some odd weeks) and once the transition has been completed, VAR will be much stronger and provide even better services to clients.

Aurelian

11-10-2006, 01:55 PM

Hello rick,

i know you are in transition... but you should at least provide support to emergencys. I have an emergency since 4 days already. I sent at least 5 emails and talked on live chat at least 4 times
no one does anything. I emailed you 3 times.

I don't want to leave from varhosting the same way some of my clients left me in the past few days.

Your lack of support (you=varhosting, not you personally) is making me loosing clients. And i don't mean money, i mean CLIENTS... the most important thing in my biz. I'm not in for the money especially.

THX a lot pal.

SydneyJen

11-10-2006, 01:57 PM

Perhaps Rick has overextended himself and underestimated the amount of time, manpower and financial resources it would take to bring varhosting.net to the level of excellency he dreams about.

I've been with other companies before who have sold out only to have to move my sites within a week, as I have with varhosting.net, because the new owner amidst his vision of company growth has let the service slip and left support tickets unanswered.

I must know how to pick them because the last 3 places I had reseller accounts with sold in a short period of time. I was with a host last year who sold out a month after I signed up, and the new owners sold out a few months after that, each transfer of ownership brought a few days of off and on downtime and irate customers who promptly left.

I guess the way to make money is to start or buy a hosting company, promote it like crazy, offer low cost hosting accounts, fill up the servers and turn around and sell it to someone else to fix up and do the same in a few months. Something to think about guys.........

bluskyguy

11-10-2006, 02:01 PM

Hi Aurelian,
I'm sorry about your experience with our support. Can you go ahead and email me directly at rick@varhosting.net your support tickets? I'll check and see personally what's going on. You can also call me directly at 360.527.9111 ext. 111 if you like.

Thanks,
Rick

cunning

11-10-2006, 02:06 PM

I wonder whether the old provider informed the clients about selling or not as this should be the case..neither I can access their forums.if there is any information....bad move from both of them..
Isn't the old provider supports the newly acquired business for sometime until everything goes stable? and i guess they run a support company too..(Cough Cough)

SydneyJen

11-10-2006, 02:10 PM

Hey Sydney,
Yeah, we've made some huge changes recently with this migration. Try accessing the site now, if you have any issues it may still be due to the name server changes not fully having taken effect. Contact me at rick@varhosting.net if you have any questions about signing up or need any assistance :)

-Rick

Ok, but I won't sign up again unless you disable whatever block either you or Roj put on the servers that prevents other hosts from moving their sites. You said you didn't set it up that way, well maybe Roj did and you were not aware of it, but you can undo it. I've moved from host to host before and never have encountered this problem until I was at varhosting.

If there are problems that aren't addressed and unanswered support tickets then people have the right to move before they lose all their customers.

SydneyJen

11-10-2006, 02:27 PM

edu4vision

11-10-2006, 03:05 PM

Please don't scoff at me...

But fom what I see it, Rick should be given a break. Contact him to sort your personal issue and support him to re-invent VarHosting. He even give you his phone number, so use it. His honest in his quest to transform VarHosting.

It's hard to please everybody, and I think what Rick did so far, here. Is commendable. Show some support k... ;)

Go Rick! Good luck!

Aurelian

11-11-2006, 10:56 AM

bluefries

11-11-2006, 11:27 AM

SydneyJen

11-11-2006, 11:38 AM

bluefries

11-11-2006, 11:44 AM

yea...seem like it leave me no choice......"move to others server", wish rick will give some respond here. I just don`t understand in 1 week..so many times downtime...cannot be hardware failure... i just feel the new owner is lack of experience..(sorry no offense to anybody just my point of view) ,anybody willing to recommence me new place to host my client website.

SydneyJen

11-11-2006, 11:46 AM

you are right eud4vision. But what about clients like me?! I am loosing clients and i don't even know why. I sent LOADS of emails and no one answered. At least i want a damn answer so i know what the hell i have to do. I am patient, but i have problems since like 1 week now and my clients are leaving me daily. Is this my fault? NO. So i emailed rick all ticket supports ID-s. Why don't i get an email back at least?! like... please wait x hours or days and will get fixed. I don't even know what to tell my clients. Old varhosting team seemed more responsive to this, sincerely. I understand they are under a lot of pressure but i clearly stated URGENT. It means i REALLY need their help. I have half of my sites hosted there down. I am sure you understand how angry i am.

I love varhosting but i am already thinking of moving like monday from them if i don't have this issue fixed. I can not wait this long to fix a damn stupid PHP interpreter or whatever bug php sites have and a low problem like not showing DNS Zones for domains.

So rick, another time... give some time for emergencys... I HAVE ONE.

Rick probably has so many emails to reply to he can't keep up with them all. I think he should bring back the old varhosting support team for now until he gets a better grip on his new company and then replace them with English speaking help. Just my opinion. At least with the old varhosting techs you got an answer within half an hour, even if it wasn't the right answer you knew somebody was reading your support tickets and manning the help desk. I'd rather get a wrong answer than no answer at all from tech support.
Rick, when you ignore your clients they get angry and then come here to vent and eventually move elsewhere.

bluskyguy

11-11-2006, 02:20 PM

you are right eud4vision. But what about clients like me?! I am loosing clients and i don't even know why. I sent LOADS of emails and no one answered. At least i want a damn answer so i know what the hell i have to do. I am patient, but i have problems since like 1 week now and my clients are leaving me daily. Is this my fault? NO. So i emailed rick all ticket supports ID-s. Why don't i get an email back at least?! like... please wait x hours or days and will get fixed. I don't even know what to tell my clients. Old varhosting team seemed more responsive to this, sincerely. I understand they are under a lot of pressure but i clearly stated URGENT. It means i REALLY need their help. I have half of my sites hosted there down. I am sure you understand how angry i am.

I love varhosting but i am already thinking of moving like monday from them if i don't have this issue fixed. I can not wait this long to fix a damn stupid PHP interpreter or whatever bug php sites have and a low problem like not showing DNS Zones for domains.

So rick, another time... give some time for emergencys... I HAVE ONE.

Hi Aurean,
Thanks for the message. Are the issues you having related to the UK server?
Please post the ticket numbers, leterally we're having alot of tickets issued and are replying, and fixing the issues, as fast as possible. Let me know what tickets youre referring to and I'll see to them myself.

Also, please let me know what node you're on...for future correspondence, feel free to email me directly at rick@varhosting.net.

Thanks,
Rick

bluskyguy

11-11-2006, 02:29 PM

I hope you won't see the demise of varhostng.net they way turnkeyresellers died out after the company was sold. I don't have good experiences with hosting companies after they sell out to somebody else, I always end up leaving because the service declines so rapidly. The only one who wins is the guy with the money in his pocket after the sale.

A lot of companies when sold just simply try to take over existing assets and answer support tickets...trying to essentially run the company as before. However, a lot of people don't try to actually fix the source of the problems that have usually contributed to why the business is being sold in the first place. I would never have taken over VAR if the plan was to run things as before. My goal is to completely revitalize the entire business...and it's coming along slowly.

Already we have two of the previous problem nodes migrated over with two more scheduled to be migrated over this weekend. In two weeks, VAR should be completely migrated over to new hardware, in our new datacenter, and more reliable and better then ever...so existing clients, if you're experiencing problems please know we're working to getting issues resolved and are NOT ignoring you.

Thanks,
Rick

bluskyguy

11-11-2006, 02:32 PM

yea...the site is keep up and down...even we send email to request support....they not even reply me single email...

it been 1 week plus...the server is up and down..
I just have bad feeling about this varhosting..." feel like they chasing customer away"..
now they have new price the hosting package... "sorry it i said wrong...it just my opinion, because keep send them email and support also no respond and the support site and trio oso cannot access..

Hi Bluefries,
Yeah, the issues regarding you accessing the varhosting.net and support site where actually related to DNS propogation. As of this morning, the sites should be working fine. Please let me know if this isn't the case.

Also, I'm not sure where you're sending emails to, but please send copies of them over to rick@varhosting.net.

Thanks
Rick

bluskyguy

11-11-2006, 02:41 PM

Rick probably has so many emails to reply to he can't keep up with them all. I think he should bring back the old varhosting support team for now until he gets a better grip on his new company and then replace them with English speaking help. Just my opinion. At least with the old varhosting techs you got an answer within half an hour, even if it wasn't the right answer you knew somebody was reading your support tickets and manning the help desk. I'd rather get a wrong answer than no answer at all from tech support.
Rick, when you ignore your clients they get angry and then come here to vent and eventually move elsewhere.

Hi Sydney,
I understand your frustrations. We're actually close to bringing on the new support team (true helpful 24/7 support should be available next week). Until then, my support guys are doing the best they possibly can by providing chat/email support.

I am by no means ignoring any of our clients...it's just taking longer to respond to the issues due to the sheer volume. The volume is actually starting to go down now after only migrating 2 nodes.

bluefries

11-12-2006, 11:52 PM

Rick,

Problem seem still happen...All my client cannot access to their Cpanel/WHM
what had happen...even the account which just migrate to new server..oso having such problem...

Aurelian

11-13-2006, 05:02 AM

i really understand rick that he has lot of work right now. It's all ok. But from my side it's only me who understands him ;) my clients don't even know that there's him too. They blaim me only ;))

So rick... sorry to tell you, but hurry up... i have been in huge problems lately ;)) I don't wanna move away from varhosting, that's a sure thing. Unless i'll get forced ;). I don't want to loose clients either. I'll wait for few more days.

Have a good and working new week... and hope you going to rest after fixing it all up.

bluefries

11-13-2006, 05:47 AM

yeh same to me...im understand rick situation..is not easy to handle when you juz take over from someone, but i hope that it will not cause too much problem espcially email.... everyday my client are...calling me askin(GMT+8) ..i dont want lose all this customer...please rick....

premium20

11-13-2006, 08:22 AM

Well, it seems Rick has been trying hard to stem the tide against Varhosting's sad plight. Hopefully, things will improve for VarHosting's customers.

Aurelian

11-13-2006, 01:57 PM

i will remain with varhosting. i know they are good intended. And btw guys. Roj, the old owner, he's a great guy. Don't ask me why, but i assure you he is. I am 100% positive about this statement. Let's hope rick will be the same, at least ;)

carolinahosting

11-13-2006, 05:50 PM

AdamtheNewbie

11-13-2006, 09:07 PM

It seems like they are down again? I have noticed for about the last hour? Varhosting.net and my site on node 99?

Swelly

11-13-2006, 09:09 PM

Yes, down for me aswell. What is going on here, surely someone has some insight on this.

bluskyguy

11-14-2006, 01:11 AM

zocster

11-14-2006, 05:06 AM

Hi folks, just want to congratulate both the old owner, Roj, and new guy Rick in handling this rather well.

Roj is a GREAT guy, he just had a lot of hardware failure, now Rick has taken over. He had moved every single accounts of mine and everything is now as sweet as ever. I am just waiting on my .nz domain name to propagate before I can say for sure what the status of the server is like compared to one of the other nodes I was on.

My server is now a lot faster than what it was previously. Again thank you Rick, and also Roj for introducing me to Varhosting, which I have decided to stick with for a long time to come.

Varhosting is definitely FAR better than when I had my hosting at surfspeedy! They truly sucked. Sorry to say, you guys just did not cut mustard.

griz_fan

11-14-2006, 10:00 AM

Yeah, as many of you have noted, the varhosting.net site was down a bit today. We've been pushing to get several of the nodes (node 104, node 100, uk1, node 99, and several others) migrated over sooner rather then later and in order to do so we had to make some major DNS changes...unfortunately not everything works out perfectly and the varhosting.net site was effected by the change.

As it stands now though, the varhosting.net sites as well as several of the new nodes that have been migrated over are working correctly now.

If you're a varhosting client and you're reading this post feel free to email me directly at rick@varhosting.net and I'll push you up in the migration que.

Again, I apologize for the downtime...however, we're making progress towards completing the migration (by the end of this weekend).

Thanks!
-Rick

I'm sorry, but I have to take issue with a few things. I'm trying to be patient here, but each time I check to see if any of my domains is working, I've been disappointed. Apart from a few hours on Saturday, I've been dead in the water since Friday. Why weren't we informed of this server migration? Making matters worse, the support section of your website hasn't been available at all throughout this process, making it tough to find out what's going on. And, with the varhosting.net domain having problems, even contact by email has been tough. To your credit, when an email does make it through you've responded quickly, but so far, I'm still off line and my confidence that varhosting.net can adequately meet my hosting needs is quickly vanishing. The promise of restored service "by the end of this weekend" puts me in a major bind.

Aurelian

11-14-2006, 05:14 PM

Hey guys, again.
Finally i got rick on the phone and to tell you the truth he is really doing everything he can to fix things up. I talked a lot on the phone and he seems a good guy. The migration takes long... i'm sorry to say, i'm also affected. About his skills... i can say only one thing - he sure ain't dumb. Really. I thought the late answers to my email were probably due to lack of skills or support... but it ain't that. The amount of work is simply incredible right now.

While i was on the phone i asked him to fix me different things on different servers that varhosting owns and he did all alright. So if i estimate right in few days... 2-3 days all will be ok.

The new server i got moved on is definetly WAY FASTER, but the ping times are higher :((. I was on UK server, now on US. It's OK right now. I prefer slower loading times and better service then faster loading time and less quality service.

Overall i can say i'm satisfied. I will definetly stay with varhosting for the next year aswell. And that means it will be my 3rd year ;).

I guess that after 2 almost completed years of satisfied varhosting customer (except small periods of times) i can say varhosting didn't fell down... it's more like a sinus... was up, got down and now is moving up again. SURE THING it is.

Thx rick for the help, let's hope i won't be only customer satisfied.

web2

11-16-2006, 10:05 AM

Swelly

11-16-2006, 10:40 AM

Well sorry this is happening yet once again. Have you tried looking around the offers section here on WHT to see if there are any UK web hosting providers that are running specials? You may even try to google UK web hosting. Wish you the best of luck, and hope you don't go through this again!

VPSHelp

11-16-2006, 11:17 AM

Its down again, emailed rick and the supportdesk but still no reply.

Rick if your around my account is web2.co.uk, this is getting pretty ridiculous now. I have several irate customers calling me up and nothing to tell them.

Can anyone suggest any other reliable reseller hosts, preferably uk based. I can't keep doing this to myself and my clients.You can try ResellerZoom. They are US based, but their techs are top notch, and have UK Servers to boot.

http://uk.resellerzoom.com/

I would really recommend though, it may seem like a long shot in the dark, that you try and talk with your customers and calm their nerves and let them know that migration isn't easy. And try and stay with your host.. As moving will be alot of work too..

manny1

11-16-2006, 12:18 PM

My server with Varhosting is down. I also can't receive Emails. I visited their website and found out that they are busy migrating. I don't even have a clue on what node my server is. I can't get anyone through the phone number on this forum. Online chat only asks me to leave a message. I have left a message twice today without getting any response. I also used an alternative functional Email address. I'll appreciate any suggestion on how to best reach them. Regards, Manny.

VPSHelp

11-16-2006, 12:21 PM

manny1

11-16-2006, 12:35 PM

CEngine,

Thanks for your response. I have just sent a message using rick@varhosting.net. I hope he'll respond soon.

Manny.

web2

11-16-2006, 12:38 PM

Manny I tried emailing rick several hours ago but not had any response, please let me know if you have any better luck.

VPSHelp

11-16-2006, 12:38 PM

CEngine,

Thanks for your response. I have just sent a message using rick@varhosting.net. I hope he'll respond soon.

Manny.He's got alot on his plate, so don't expect anything too majorly fast. 24-48 hours is fair due to his work-load. :)

Last I heard he was still migrating.. Not near finished yet. :agree:

VPSHelp

11-16-2006, 12:41 PM

Manny I tried emailing rick several hours ago but not had any response, please let me know if you have any better luck.Read above :)

IH-Rameen

11-16-2006, 12:55 PM

Varhosting is doing some major migration work. Rick posted here before saying that it was complete, but with any migration, unexpected problems do arise..

Maybe try giving him a call if the downtime is getting too much (I think someone said they did earlier in this thread and got through to him).

Good luck :)

kipper01

11-16-2006, 08:38 PM

Seems Varhosting may need to work on thier communication skills to the clients. :eek:

http://varhosting.net/v2/index.php?option=com_content&task=view&id=37&Itemid=51

CyberHostPro

11-16-2006, 08:43 PM

seems there migrations are coming to a near end, its showing new IP addresses, so if you have your own branded name servers make sure you update them.

manny1

11-19-2006, 10:45 AM

Manny I tried emailing rick several hours ago but not had any response, please let me know if you have any better luck.

Web2, I received an Email response from Rick on the same day. He mentioned he'll look up my node and get back to me as soon as possible. However, it has been days ago and I have not heard from him since then. I continue to have one problem after the other.

Right now SendMail is down and I cannot reach Lpanel. The system says that there is something wrong with the license. I sent a message to Rick yesterday, but I am yet to receive a reply. I sent the message through another Email provider. Since SendMail is down, I am wondering if it is also affecting Rick's Email account with varhosting.

Online chat support appears "Online" today but each time I try to initiate a chat session, I get a message telling me that they are unavailable and asking me to leave a message. I have left a message. I also submitted a ticket through their support system.

My website is now up, without anything done from my part. I am wondering if there are other problems in addition to the migration.

- Online chat system is not available
- rick@varhosting.net gives no follow up
- I get no one when I call Varhosting
- I am still waiting for respone to support ticket
:confused: :confused: :confused: !!!

I will appreciate any more suggestions on how to reach them.

Regards,

Manny.

ServerNinja

11-19-2006, 10:52 AM

Why do you continue with this webhost then? If I were you, I will get the refund and go for a better provider.

manny1

11-19-2006, 11:21 AM

Why do you continue with this webhost then? If I were you, I will get the refund and go for a better provider.

Thanks Linuxcares. Since the owner is new, I just thought I'll give him time to turn things around, but it is giving more issues than I expected and I am now nearing the end of my patience with Varhosting.

bluskyguy

11-21-2006, 04:28 AM

Again, I apologize if I'm not responding to every email that comes in...if it's an emergency the best bet is to send an email to support@varhosting.net. I realize some of the tickets may not be responded to as fast as many of you like, but we're trying our best to not only just respond to a ticket, but to solve the problem you guys are experiencing.

Most, probably around 95% of suppor tickets coming in are related to the migration. I'm trying to get the entire migration completed here as fast as possible. Like you all, I hate downtime...and really if things where not migrated now, it would only be a matter of time before old nodes started crashing and then there wouldn't be a choice.

Thank you all for your patience as we get the migration wrapped up!

-Rick

pardon

12-02-2006, 01:55 PM

pardon

12-03-2006, 07:44 AM

Still down and no reply whatsoever !!!

Storm911

12-03-2006, 09:20 AM

they will not reply till the migration done :)
they will not reply for a new week after that weekend

thanks

allmydomains

12-03-2006, 03:32 PM

No, varhosting's customers were never notified of the sale, either before or after it took place. If an email went out about it, it never reached me.

I have been with VarHosting.net since July-17-2005 AND there have been constant issues. Many a times Roj had to chip in to resolve issues.

This time, I was NOT informed about the Migration. My Reseller Account is on Node104 and I found out on Nov-25-2006 that VarHosting has been taken over by Blu Sky and that they have already Migrated my account on around Oct-26-2006.

I was still working on the OLD Server. I immediately emailed Rick to look into this alongwith my request to update the server with all the work that has been carried on by me and my clients on the Old Server (old Node104) since Oct-26-2006.

Moreover, as I am paying for a Dedicated IP for domains and 2 Personal IPs for theNameservers, I asked Rick to assign me 3 new IPs so that I could update the NS records along with initiating shifting / moving ALL my accounts from the Old Node104 to the NEW Node104.
- No Response from Rick. -

Rick didn't help with the issue and I continued to wait for the proper handling of my issue and I sent reminders also to Rick.

I worked on the Old Server till 5:00 am on Dec-02-2006 (India Time) [approx. 05:00 pm Dec-01-2006 US time]. After 4 or 5 hours my client called me and informed me that the sites were NOT opening.

I immediately checked and found that the Old Server had been disabled and all the DATA, emails, Database, etc. had gone! :kaioken:

Rick has ruined my business. :smash:

1st, I was not informed of the Migration.
2nd, I requested timely help, and it was not provided.
3rd, I am demanding all the data from the old server.

I have provided the copy of the emails that I sent to Rick and his response.
(see attachment: Migration - Queries.zip)

There are many clients who kept all their emails on the server. They ar all gone. Even a single email can be so important.

This is NOT an accidental erasure. If Rick had the time to inform me of the deadline, I would have atleast taken backups of ALL (150+) accounts. Now they are ALL gone.

It takes many - many days for the Support Staff at VarHosting to understand even minor issues. Once it took them about 5 days to understand that CNAMEs were not responding (in Edit DNS Zone).

Rick has ruined my business. :mad:

I have lost all the modifications, additions, work & storage of myself and my clients between the period Oct-26-2006 to Dec-01-2006. A few old domain accounts have been completely deleted from the New Server. AND I do Not have even a backup of them.

Instead of spending time in this Forum, Rick should have spent time in looking into issues like mine.

Despite many issues, VarHosting was still better with Roj Niyogi.

I don't know if you can understand the kind of disappointment, mental agony & frustration that I am presently going through.

Rick and everybody else at VarHosting deserve all the SWEARING that I am having to hear from my clients. :kaioken:

Rick is NOT responding to my emails now. :mad:

Rick, if you can read this, I demand all my data back form the OLD Node104. :angry:

Vinaay Sharma

DonnyMac

12-04-2006, 11:34 AM

Rick has ruined my business. :smash:

Me too - I purchased new space over four months ago - he's been taking the cash but I've had no hosting.

My site on the old server would go down throughout the day - it has now been completely down for four days - no support tickets have been responded to in weeks - no emails have been responded to.

I have no access to cPanel, I cannot get a backup to upload to a different provider.

Rick has single handedly ruined my business to the point that I have lost £0,000's.

I am glad he is in another country.

do not use VARhosting.net - Rick at BluSky sucks

jerett

12-04-2006, 12:16 PM

VARhosting continues to claim to be doing migrations that have taken far longer than expected which begins to lead that either a) they are not being completely honest or b) they are incompetent on how to do migrations.

I just hope VAR doesn't become another WHP story of numerous clients being left in the dark. It is beginning to appear that such a reputation is just over the horizon for them.

Good luck all!

mc-2000

12-04-2006, 01:08 PM

forutnately during the chaos under roj i was spared and never have a problem but surprisingly and ironically now im having problem.

jerett

12-04-2006, 05:22 PM

Rick appears to be having some issues with turning what Roj had into something worth while. The mess is obviously bigger than anticipated and now I think Rick is doing everything he can to stay a float but is loosing grasp of the rope and Var is heading down. To rebuild some level of trust in current and future clients, Rick needs to be upfront and let them know exactly what is happening and what they are doing to fix it. Ignoring clients in hopes to have it fixed before they leave is not the best solution. (if this is the case)

Is the server load high to move sites to a new provider?

allmydomains

12-04-2006, 06:47 PM

There are more issues with VAR now.

Node104 has been Hacked by SpyGrup.com.

My account is on Node104. I am now facing MORE problems in managing my sites. FTP is also Not working.
Check my site <<snipped>>

I don't know if mailing Rick would be of any help.

mc-2000

12-05-2006, 12:49 AM

i got the feeling theres a specific group doing this to VH..i believe last year, when VH doing fine and getting good reviews ..bang !! roj trouble started with nodes being hack. and now that VH got the needed shot in the arm to start fresh courtesy of rick..this hacking is back. or am i wrong?

ldcdc

12-05-2006, 01:29 AM

or am i wrong?This hack appears to be simply a new complication.

I don't think there's enough evidence to prove that this is anything more than a single website's hack.

clanosiris

12-05-2006, 01:51 AM

Not all hacking issues are provider responsible.

It can be due to the client's simple passsword, getting trojan, and simply outdated scripts, wrong permissions.

These are issues we see through most providers not just varhosting as I am sure all providers has this done to their client's

allmydomains

12-05-2006, 09:12 AM

This hack appears to be simply a new complication.

I don't think there's enough evidence to prove that this is anything more than a single website's hack.

72.18.146.10, 72.18.146.11 & 72.18.146.12 are shared IPs of Node104.
FTP is Not working.

Yes, all the sites are Not hacked, but, when FTP is Not working even with IPs, it does mean something.

I have Moved <<snipped>>
to another Server (cPanel Restore), but the hacked script is still there. What do I do to remove it?

Any suggestions? :s

Cheers

SydneyJen

12-05-2006, 07:46 PM

72.18.146.10, 72.18.146.11 & 72.18.146.12 are shared IPs of Node104.
FTP is Not working.

Yes, all the sites are Not hacked, but, when FTP is Not working even with IPs, it does mean something.

I have Moved www.Support.US.com to another Server (cPanel Restore), but the hacked script is still there. What do I do to remove it?

Any suggestions? :s

Cheers

I was hacked by that same guy, all he changes is your index page, so upload your index page again and you will be fine.

SydneyJen

12-05-2006, 07:48 PM

Swelly

12-05-2006, 08:14 PM

allmydomains

12-05-2006, 08:53 PM

I was hacked by that same guy, all he changes is your index page, so upload your index page again and you will be fine.

Already tried replacing the default file (index). :confused:

He has done something to the root files which is modifying the index file.

SydneyJen

12-05-2006, 09:10 PM

This is all being said without knowing how many customers total VarHosting has. They could have tons and maybe 5 or 6 people on WHT start threads regarding migration issues. IMO, that doesn't always deem to "sell out" and let someone else take over. Just having some, speed bumps in the road...I am sure Rick will overcome them. May lose customers, but you can't keep em all.

Var's website says he has over 700 customers. If 5 or 6 people on WHT are making posts about the problems it stands to reason that everyone else on that server is having the same problems and that is a lot more than 5 or 6 people. Perhaps they don't know that WHT exists so they can't post about it here.

clanosiris

12-05-2006, 10:09 PM

Already tried replacing the default file (index). :confused:

He has done something to the root files which is modifying the index file.

Try seeing if there is other index files such as

.html, php, htm, main.html, main.htm.

If you see one not yours delete and upload yours.

It should fix the problem.

If this still doesnt work then it is on the server side which you will need to email support.

tphpaul

12-05-2006, 10:47 PM

I just talked to rick. He told me it should be up by 12 and also upgraded my account plus a free month of hosting.

wim20178

12-05-2006, 11:09 PM

I just talked to rick. He told me it should be up by 12 and also upgraded my account plus a free month of hosting.
Not even that would make me renew my package that is about to expire. What is it use for when you are loosing your customers anyway by staying?

BTW: I think its an hand full posting here about the troubles but way more who keep silence in best hopes all will be better soon. Some time later ... maybe tomorrow ... or the day after? ...

Also it's not realy in my nature to post about others and if I do, I mean it and only hope the best for others who may consider to switch to VH. Atleast they are warned if they have read about them.

I don't know Rick at all. He just took over business. He could be an nice guy, he could be professional, he could be intelligent.
But not answering support or announce the big change upfront was a bad start to begin with.

Swelly

12-05-2006, 11:11 PM

I just talked to rick. He told me it should be up by 12 and also upgraded my account plus a free month of hosting.

Well atleast his is trying. However, has this been said before?

mc-2000

12-05-2006, 11:32 PM

my problem is over now..its much better than pre-rick era.its faster. its worth the wait and patience. at least , for me.

Storm911

12-06-2006, 06:21 AM

can you tell us which node you are ? becasue all the nodes that migrated to the mega server are down ?

pardon

12-06-2006, 08:08 AM

my problem is over now..its much better than pre-rick era.its faster. its worth the wait and patience. at least , for me.
Worth the wait!!! yeah right. with 0 customers now. I have to start all over again or better just quit. thank you varhosting.
They won't even answer my emails.

ayksolutions

12-06-2006, 01:46 PM

Already tried replacing the default file (index). :confused:

He has done something to the root files which is modifying the index file.

What could have happened is that the permissions on your index.html file have been altered to the root user. This means that you don't have the permission to do anything to this file. The only thing you can do is to contact the owner of the server and have them login as root and remove the file for you or change the permissions back to give you access.

mc-2000

12-06-2006, 02:24 PM

mine is 106
can you tell us which node you are ? becasue all the nodes that migrated to the mega server are down ?

allmydomains

12-07-2006, 07:13 PM

I was hacked by that same guy, all he changes is your index page, so upload your index page again and you will be fine.
Thanks Sydney and everybody else for your suggestions. :)

I looked at the index file and all the other difficult places. It turned out that he had modified a file which was feeding the index file. My site is back again. ;)

BTW: I think its an hand full posting here about the troubles but way more who keep silence in best hopes all will be better soon. Some time later ... maybe tomorrow ... or the day after? ...
You are right. I waited and tolerated for more than an year before posting here. I had to post now because this time they delibrately kept silent which resulted in a huge loss - data + time + work. :kaioken:

clanosiris

12-07-2006, 08:57 PM

Their migration status is all almost done.

They are almost out of the woods :)

So it looks to be fine shortly as most migrations are in the 99% which is a good thing.

Storm911

12-08-2006, 09:16 AM

Yes it is Done but we still have problems with the MYsql server and the mail server and also some other strange stuff

by away from varhosting

pardon

12-10-2006, 08:09 AM

my sites are still down.

billy_everette

12-10-2006, 12:40 PM

My sites have been down since 12/2. I'm on the infamous .26 node. The server apparently crashed [this happened after the migration, of which I was down for 3 days with that] and they need to rebuild it from scratch and migrate the data from an old backup. That took 7 days to do!!!! [Ever hear of mirroring, stripping, etc..] Now, I can't send or recieve emails. I can't login to WHM or cPanel because my password file is currupt and when I try to contact them, they mention that they are running a clean up script and it should be done shortly. We'll, 4 days later, this "script" is still running and they still can't change my password.

Their status page is worthless. I have constantly visited this site for a status and their verbaige is always out dated and just wrong.

From the VH status page:
"Cpanel password fixes / WHM password fixes ( one of the primary files effected was the password file. If you have any issues logging in please contact me directly at rick@varhosting.netThis email address is being protected from spam bots, you need Javascript enabled to view it with your domain name and billing info so we can release the new passwords. thanks!)"

I have sent numerous emails to Rick to simply change my password so I can login, but not one response yet. I have created several tickets for this request, with the same response "clean up script... blah blah", then they update the ticket as Resolved! It's not resolved!

On top of that, the ticket system is not sending out any email, so you never will get an email if they did respond.

A Migration? Why was I not notified? From what I have been reading, no one was notified! Why would you do such a thing without letting your clients backup their sites prior to the migration. Why not give us a warning, and FYI, that the migration will begin on a future date? Why move all of your nodes at the same time? One small issue will always turn into a bigger issue when handling a mass migration. I have done this myself a hundred times, without any downtime. You always plan for the what it scenerio! Node .26 goes down, ok, why not put the old server back online, while you fix the down server, so your customers are online and more importantly, happy with their service?

I am very disappointed! Not only have I lost some of my clients, I have lost potential clients.

There is so much more that I would like to say... but I have to find a new host.

Storm911

12-10-2006, 04:29 PM

I cannot write any thing after this POST :):)
it is very hard post could posted for a web hosting provider in that world really it is like a joke it needs just a draw to show it by drawing It makes me under my desk from laughing

Really its fantastic
I am Sorry RICK!

Storm911

12-12-2006, 06:31 AM

is there any progress with varHosting Guys

allmydomains

05-01-2007, 08:41 AM

After shifting my Linux Hosting from VarHosting to another company (I upgraded to a VPS from a Reseller account), I continued to maintain my Windows Hosting with VarHosting.

This time also they did a funny thing. They charged me $4.95 (advance for the month, through PayPal) and their server stopped responding. I sent them many emails BUT they did NOT respond.

I asked them to refund my money BUT they did not respond.
(see attachment: Re_ Receipt for your subscription payment.zip)

I reported this to PayPal but PayPal said that this is beyond their scope of Terms and Conditions and hence could not help me. BUT, PayPal has made a note of this and will keep an eye on further complaints against VarHosting.

I did contact my Bank / Credit card provider and they asked for a receipt from the Biller (VarHosting). Since these transactions are through email, my bank declined to help me in this matter.

I say guys, VarHosting and their new bosses are real cheap thugs.

$4.95 is not a big amount but if they can show the courage to keep this amount despite repeated emails, I can only add, Rick is sick.

I am sure there must be many more who lost lots of money to VarHosting who paid them and didn't get any service / refund.

Cheers

VPSHelp

05-01-2007, 11:48 AM

kaliman

05-01-2007, 02:27 PM

WHo can be contacted at varhosting?
The actually charged me 30 dollars for an account I cancelled already.
No mail is answered, so, hopefully the varhosting people is here.

allmydomains

05-01-2007, 03:07 PM

#1 Rick doesn't own the company anymore.
#2 Why did you leave the subscription active in paypal? You're responsible for it.

Well, now that I see.. You sent the payment to Rick, and not to DataCities, your service probably got suspended or shut off for non-payment.

You need to login to LPANEL and file your claim through the support link.

Following new support procedures is vital if you expect support.

Hi CEngine

Perhaps you did not read my message in its entirety. :) You should have at least seen the attachment.

I was continuing to use the Windows Reseller Hosting so I had to keep my subscription active. As per the subscription, my payments were going to support@varhosting.net.

The PayPal receipt clearly says, This email confirms that you sent $4.95 USD to Blu Sky Creative Services as a subscription payment.

Moreover, see the attached email dated Mar/03/2007 sent by Rick OConnor (roconnor@bswsolutions.com), which clearly states the method of contacting them.

The LPANEL that you have seen on their website and mentioned here is for Linux Hosting. (see attachment)

You missed reading the line which states, Important: All Windows, VPS, and Dedicated Server clients contact roconnor@bswsolutions.com (see attachment)

I quote you again, "Following new support procedures is vital if you expect support."

I did. :)

Cheers