First of all, let me make it clear that

1. I am NOT a customer nor a reseller for AWH
2. I am NOT related to the owners of AWH

All I have got to say is this...

In the last 3 to 4 weeks since I have been surfing and roaming around WHT, I have asked for and searched for a reliable host. As my development plans have been somewhat put on hold, I am not ready to sign-up for one just yet. I'm currently still using my webhost in Singapore.

But what is most astonishing is the fact that only 3 to 4 weeks ago - AWH and Ronnie were getting fanstatic reviews on the support and service provided. Don't believe me ? Search the forums for alwayswebhosting - look at some of the posts - majority of them list AWH as having good support and that Ronnie has been excellent help.

My call to other WHT members is simple. If you have been a satisfied customer of AWH, reply to this thread and let it be known. Dissatisfied ones can continue on the other threads... blasting away at AWH.

All web host make mistakes, all businesses makes mistakes. Each company is in business to make a profit - no one runs a business looking for a loss.

True, Ronnie might have given some of you unsavory replies to your queries but do you really expect him to fulfill every single word on his advertisement - $9.95 for 60GB and DAILY BACKUP - come on, do your maths - its never going to happen -

AWH has been accused of false advertisements. But the fact is false advertisements are EVERYWHERE.... ! ! !

Firstly, I don`t use AWH, I`m just making an observation.. Now Maybe I`m right, Maybe I`m wrong.. but it seems AWH and Ronnie were getting good reviews and the like until the service actually had a problem where support was of a critical nature. It`s easy to offer great support when there`s nothing to support.. but when you actually have all your customers breathing down your neck wanting answers and you`ve got none to give, well then that`s when the cracks start showing?!

I am a current customer of AWH. I do not resell
or am related to the owners. And like you, am from
Singapore :)

I find Ronnie and Sergio to be rather responsive to my
silly questions and requests.

The problem with the server breach was on Server 10. Server 10, if I am not wrong was their first foray using Cpanel for the original customers. Not sure about the resellers though. I know as customers it is frustrating with the downtime for that server, I know because my main business site was on that server. But at the same time, to be fair to Ronnie and Sergio, they are probably more disturbed and troubled by the situation too. They would have lost quite substantial business, sleep and finances trying to fix the problem.

The breach did not originate from the AWH team. Their only problem would have been trusting their clients a little too much when it comes to something like SSH.

It is only one Server and not the end of the world here. Although I moved my one site out of Server 10 to a new host, I am still keeping my account with AWH for my other sites. In fact, I move from the $9.95 plan to the $14.95 plan and paid annually.

No one can predict such a problem and they were not the only one being affected or hurt from abuse. I believe there is no such thing as a perfect solution to server abuse. When you raise a shield, someone would come by and find a loophole no matter what.

Yes, it is true that 60gb for $9.95 is definitely way too cheap but I am sure they know what they are doing. Besides, time and time again, Ronnie has been questioned about the issue of overselling. And each time, he states that he is prepared to support that and if the server extends beyond the 400gb/bandwidth provided by Rackshack, they are prepared to pay the extra. Besides, they have grown from 1 server eight months or so ago to 11 servers. With that many servers, I am sure they could spread out the sites.

In my case, Ronnie spread my sites over server 9, 10 and 11.

I have no doubt that Ronnie and his team are serious about the business and wants to provide the best value for money. So far, I will give him a chance.

Just my 0.02 cents worth.

Edwin

I also noticed the same thing as you all the raves a couple weeks ago and now this.. What I would suggest is if you have a site that is not going to require hugh amounts of bandwidth then you might be ok over there.. There are alot of good reviews regarding AWH so they must be doing something right. On the other hand if you have a high traffic site and your stuff is mission critical you might want to look around.. i think anyone that has been around long enough would realize there is no way in hell you are going to get 60 gigs transfer for 10 bucks a month.. infact i doubt you could get 25 without being cut off, it is a overselling game for alot of hosts now adays with all the competition and the biggest market is prob all the newbies who do now know and better and come undeer the assumption that bigger and cheaper is always going to be better.. as said above support is pretty easy until you need to actually support something besides installing frontpage extensions or anonymous FTP.

True, Ronnie might have given some of you unsavory replies to your queries but do you really expect him to fulfill every single word on his advertisement - $9.95 for 60GB and DAILY BACKUP - come on, do your maths - its never going to happen -
You're serious, right? I fully expect a merchant to fulfill each and _every_ word they advertise. I don't care if it breaks their bank. They offered it, they back it up.

AWH has been accused of false advertisements. But the fact is false advertisements are EVERYWHERE.... ! ! !
Everywhere? False advertising is illegal in the US, so I highly doubt you see false advertising "everywhere." Maybe slightly misleading (tiny print comes into play here), but not false advertising.

Originally posted by allera

You're serious, right? I fully expect a merchant to fulfill each and _every_ word they advertise. I don't care if it breaks their bank. They offered it, they back it up.


Everywhere? False advertising is illegal in the US, so I highly doubt you see false advertising "everywhere." Maybe slightly misleading (tiny print comes into play here), but not false advertising.

Kind of like say your bought a new car with a 7year/70k warrenty with it.. at 57k the engine blows and you bring to the dealer to get fixed and the dealer says "well we didn't think you would really use it"

Originally posted by OKIHost
Kind of like say your bought a new car with a 7year/70k warrenty with it.. at 57k the engine blows and you bring to the dealer to get fixed and the dealer says "well we didn't think you would really use it"
I would raise hell with that dealership, unless the tiny print said "Everything covered, except engines." Then I'd be screwed. :)

I've been with them for 5 months, and have had no problems. Sure, there is the occasional problem, but nothing that isn't solved really quick. Ronnie has been extremely friendly when answering my questions, and when I mentioned I heard of the site from WHT he gave me more space. It has been great.

I'm a client of AWH for two months now.
No problem so far.
Just don't ask too many questions to Ronnie :-)

Originally posted by OKIHost
.... in fact i doubt you could get 25 without being cut off

Well, we do offer the full 60 GB... we haven't kicked ANYONE off for less than 60 GB/month (let alone 25 GB) except for abusive (read: server intensive) scripts that can't be sustained in a shared hosting environment (clients with scripts that double, triple, or quadruple the load on the server for example)... :eek:


as said above support is pretty easy until you need to actually support something besides installing frontpage extensions or anonymous FTP. [/B]

We do offer great support throughout-- We have answered... 2500 support tickets in last 2.5 months or so. And, that's not including phone support, live chat support, or any support via the IM programs we use regularly... :D

We've gone above and beyond on many of the tickets (not sure if any WHT member customers can attest to this or not) and installed scripts for clients, debugged their code, fixed things that were outside the realm of reasonable support, etc.

Let the conversation carry on :D

I've been with AWH since the end of March, no problems here at all. Ronnie's been great. I don't need much support, I'm usually okay doing things myself.

That being said I know on the forums Ronnie goes out of his way to answer/help with questions on how this or that script works (that was grabbed from outside of AWH), troubleshoot it if there is a problem that has absolutely nothing to do with AWH at all (people uploading scripts in binary, not knowing how to chmod etc or generally not knowing how to work the darn thing!).

I do understand why some people are pissed at AWH for server 10 but stuff happens, no one is perfect, no server is perfect. Hopefully Ronnie will learn from the compromise and what happened won't happen again. But it won't be the last time something critical happens to a server. Ronnie was short with a few responses and shouldn't have been. Geez I was short with our receptionist this morning and shouldn't have been. I apologized and that's that. Yes she wasn't my customer - but Ronnie has apologized to those, some accepted some didn't that is their perogative. I too would have been upset if I got a comment like that from Ronnie, but would give him a chance to explain and apologize.

I have recommended a lot of people to AWH and continue to do so and some very high bandwidth accounts because I trust Ronnie to uphold his 60G plan.

FYI, I have 7 domains hosted with AWH on server 6.

Trish

I agree with TrishM. I really don't need too much help. Ronnie did move a database from my old host to AWH to help me out, and I greatly appreciated that (with my 56K connection out in the boondocks). The majority of my support tickets have been to have additional domains set up in my account. Those have always been taken care of quickly. The other questions that I've asked have been in reference to scripts that I wanted to install. These were new scripts that I had never used before, and I wanted to check to make sure that these scripts would not be too server intensive. Again, I got quick, polite responses. I don't have my records handy, but I have at least 6 domains hosted on server 5 (all in different stages of development).

I'm just curious ( Reed: not bashing, fully curious! ) as to what kind of site that uses up 60 GB of bandwidth per month, isn't going to be resource intensive?

I am impartial. The AWH guy seems nice, but I do not know much about them, and I am not a customer, but I am confused.
Yes, it is true that 60gb for $9.95 is definitely way too cheap but I am sure they know what they are doing. Besides, time and time again, Ronnie has been questioned about the issue of overselling. And each time, he states that he is prepared to support that and if the server extends beyond the 400gb/bandwidth provided by Rackshack,
Ok so 400 divided by 60 = 6.6666 so does that means they only have 6 or 7 customers on each server, and if so, how can $9.95 x 7 = $69.65 be enough to run a server?
I didn't do well in math, so maybe someone can enlighten me?

ATST: Ronnie keeps many account on each server, he balances the load of those who use the full 60GB's over all 11 of his servers. By placing more than the 6.6666 clients you stated on each server, he is *not* overselling. Like he has said many times before, he is fully able to pay for overages, although he has been lucky that his balancing skills have not caused too many overage charges :)

Originally posted by Royong
...True, Ronnie might have given some of you unsavory replies to your queries but do you really expect him to fulfill every single word on his advertisement - $9.95 for 60GB and DAILY BACKUP - come on, do your maths - its never going to happen -

AWH has been accused of false advertisements. But the fact is false advertisements are EVERYWHERE.... ! ! !

As already stated, if you advertise something you better offer it. Otherwise it is false advertising. And in the United States, that is illegal.

This isn't directed towards AWH since I've never done business with them in the past to know whether or not they stand by their advertisements. I can only assume they do since I haven't seen any complaints regarding them not doing so. I was just a little surprised at the above quote that "false advertising is everywhere". If that's the case then there are many foolish consumers on the Internet. :rolleyes: