Apologies if this is in the wrong forum.

I joined 2Checkout.com a few days ago but after reading this post and I am really concerned…

http://www.webhostingtalk.com/showthread.php?threadid=55623

I still have 25 days to cancel and get my money back (I think). Are there any happy 2Checkout.com customers out there? Should I stay with 2Checkout.com or look for another credit card processor? Anybody recommend any others apart from Worldpay as they are really expensive.

Thanks for your help :)

Imitech

I have been using 2Checkout.com for some time now. I was with Instabill prior to that and they went Belly up, so I spent allot of time finding a reliable 3rd Party Processor. I almost went with iBill, but the costs were too high. An actual Merchant Account is always best, but costs are very high for that at this point. I finally settled on 2Checkout.com I have been very happy since then with the service. If you notice those threads, there are a very small quantity of people whinning, 2Checkout has thousands of customers. Over all if you do a search, most people are very happy. That is fact, not my opinion, you can do a search for yourself to see. I would say, use your 30 day free trial period, make your own opinion, if you have major difficulties, make a change. No sence jumping ship now when you still have time.

After seeing how 2checkout treats customers through the past few threads I wouldn't even consider visiting their site. I'm sorry but customer relations is just as important as service.

Originally posted by NixHosting
After seeing how 2checkout treats customers through the past few threads I wouldn't even consider visiting their site. I'm sorry but customer relations is just as important as service.

I might have to agree, I am thinking of getting a refund but don't know any other good credit card processors...

But Sesran is also right the thread only shows a small minority of customers that are having problems with 2Checkout.com

Originally posted by NixHosting
After seeing how 2checkout treats customers through the past few threads I wouldn't even consider visiting their site. I'm sorry but customer relations is just as important as service.

Glad somebody agrees. I was prepared to be flamed.

I recommend HostCharge - www.hostcharge.com. They are the best!

We have had nothing but good luck with 2Checkout.com. They answer our support requests quickly, and have constantly been tweaking their system over the time we have been a member.

Although we considered a merchant account, we are happy to let them manage that portion of our business at what I would consider a reasonable rate.

Originally posted by imitech
Apologies if this is in the wrong forum.

I joined 2Checkout.com a few days ago but after reading this post and I am really concerned…

http://www.webhostingtalk.com/showthread.php?threadid=55623

Imitech

Read the whole story.... I quote "The order will not be reinstated as no valid reason for the IP discrepancy exists and the order failed our fraud screening processes".

I think that's a valid response.... of course nobody but 2co and tech have the whole picture, but tech hsa been posting bad views on 2checkout all over the board....

I've had no problems with them so far and they've been responsive (within a few hours) to emails...

just my 2 c

from what i see 2checkout is good. one thing you have to realize is that these forums are just like the media. you're going to get one-sided stories all the time.

best to investigate or read the story thorougly before making any time of assumption.

Thanks for the comments be-hosted and dhabets :) the aim of this thread was to bring out the people who are with 2Checkout.com and are happy with their service, because I have heard nothing but negative comments about 2Checkout.com in recent posts in this forum. I just wanted to get a picture of what the customers who are happy with the service have to say about the negative feedback. I have decided to stay with 2Checkout.com

Imitech

2Checkout is great, even though the support end of things are really lacking. :eek:

All mail sent into support@2checkout.com is answered within the day, very rarely will a reply take over 24 hours.
Some reasons for a delayed responce is if you submit an issue to support that should have gone to billing, or payments dept. There is the case where a technical issue needs to be looked at by a programmer to answer, but you should always get a reply from support that it was at least sent to the correct Dept.If you do not get a reply within 24 hours, then I would suggest sending the request again and possibly using a different e-mail address. I have lost count of how many e-mails get bounced back after spending time on the answer.

I've been with them for several months and have had no problems as a merchant. I've also had to contact them as a customer of someone else's and in that regards everything went very smoothly as well. They replied quickly and the problem was resolved.

Dave

They are great! I just love them=)

I wondor how the people get on their priority customer list? Can you help me out getting there.. The people who say they get superfast responses? Right now I get fast responses but not superfast responses like others claim.heh.I hope its by sucking up in forums like my intro statement=) So far I have only 1 slow response out of all of my e-mails..but other than that, they are good!

Posting in our own forum is a sure way to bring attention to a problem you are having (and especially one that may affect other merchants as well).

Additionally, if you scroll through some of the threads in this site (I'm not certain if the profile listing is searchable) you'll come up with several direct email addresses for senior representatives at 2checkout.com that can expedite any requests.

We always encourage merchants to email a copy of the original email support request if it ever takes more than 24 hours to receive a reply (payments and billing should take into account that support for those departments is Monday thru Friday - general support, fraud, tech support and sales support is essentially 24/7).

You'll also see (very shortly) that the drop down lists on the "Contact Us" page will be expanded in an effort to direct traffic to the appropriate support teams quicker. That, plus a support ticket system, should go a long way towards ensuring a) that your mail was received and b) that it gets responded to in a prompt and correct manner.

You can always email me ;) . I will at least let you know someone human has received and reviewed your request and inform you if I've had to route it elsewhere for additional information or support.

Kristin

kristin@2checkout.com

I would like to also add that there is no such thing as a priority customer list. All customers are created equal. Some issues are not though and I will scan through a list of mail for an issue that is of a higher priority than others, as determined by the tech, not the little flag you put on the mail :D

2Checkout.com does actually offer a great and competitive service to their customers.

Comparing their service and plan with other payment providers, made me sign up with them and I can guarantee you that support is one of the best.

Keep up the good service 2Checkout people!

Yep, I found a good contact. If you find good contacts of people who work there...you'll get superfast response! I hope its like that for everytime I message them or at least close to it.. So I give them an A++ (me personally in all aspects) so far from what I have seen from them.

Originally posted by kdach
You can always email me ;) . I will at least let you know someone human has received and reviewed your request and inform you if I've had to route it elsewhere for additional information or support.

Kristin

kristin@2checkout.com

Thanks kdach that’s reassuring to know :D I’m glad I did start this thread as it’s brought up all the happy 2Checkout.com merchants, and it’s always good to know that there are happy 2Checkout.com customers which reinforces my decision to stay with you.

Thanks to everyone for all your positive comments about 2Checkout.com it makes be glad that I signed up to them. It’s definitely got rid of any doubts I had about them.

Imitech

I've been with them for almost one year and I find them to be excellent. I wish they had an 800# for tech support, but if they did the % would probably have to be raised. But I can honestly say this :

I have never, ever, not even once, had an email or a question go unanswered. They are helpful and friendly, and they always do their best to answer my questions.

I had one transaction cancelled by them because the address was a UK one but the IP address was Turkey. I was corresponding with the client but never really managed to find out if they were legitimate or not.

There is also one thing to remember - when these transactions are cancelled, they are doing it to protect ALL of us. That's you and I, folks. Whether we are a credit card holder or a 2checkout clients, the fact that they are doing their best to prevent credit card fraud is excellent, and if it means we have a few transactions that should really have been approved but for some reason don't, then so be it. I'd rather it was that way than allowing any Tom Dick or Harry with a stolen credit card to purchase services from me only to find out 3 months later I've had a chargeback, with all the associated costs, plus I'm out whatever the services cost me in the first place.

2checkout is excellent in my opinion, and the rates are more than fair. I just wish they had a clickbank style affiliate prog management system.

Originally posted by sHosts
Yep, I found a good contact. If you find good contacts of people who work there...you'll get superfast response! I hope its like that for everytime I message them or at least close to it.. So I give them an A++ (me personally in all aspects) so far from what I have seen from them.
We have just added our Ticket Support System to our contact page. At this time, while we begin to integrate this and work all the bugs out, it is only setup for Tech Support questions. If you have Tech Support questions it is best to go to our contact us page, click on the new link that is there for Tech Support and you will be brought to the Ticket Form. This will greatly speed the process up once all Depts have been added.