Hello,

Their response was fast and from some point their response time is not good enough..

I have opened few ticket yesterday and get response like 8-9 hours later.. and it was like that on other previous ticket...

anyone know what is going on with them? less staff now at acunett?

anyone knows?

thanks

was it a low priority ticket?

it was regarding system.. and don't think it was low priority, but should it take 8-9 hours to give 1st response on ticket?

Thanks

it was regarding system.. and don't think it was low priority, but should it take 8-9 hours to give 1st response on ticket?

Thanks

I would send a PM over to Acunett here at WHT, Rob I believe. Hopefully your issues will get resolved and this is just a one time incident.

Good luck

That is definitely unacceptable. Send me the ticket ID's to ronny@acunett.com. You will also receive an SLA refund for the delayed response/resolution.

Please note that billing tickets do not have an SLA, and tickets sent to the one time services department are guaranteed at only 24 hours.

LowAsYou (http://www.webhostingtalk.com/member.php?u=148042), does it happen to you for the fist time or did it happen before? And how long are you with this company?

Well, seems like Ronny got the matter resolved :)
Hope all is ok now