I got a problem since 2 week whit 2checkout
then try to do someting to fix ..

2checkout is not reply to any email i send, then same for my customer triing to rech 2checkout not able at all...


No phone # to get someone at 2checkout...

even no email to be able to get someone at 2checkout

I have send a email saturday then still not answered, and its and urgent email...


then very disapointed about the NO SERVICE policies they look like to have....


Just to let know my frustration here !
Then now looking for new marchand account like 2checkout but whit ppl that reply & help to fix a problem.....

If someone have a suggestion for a cheap good one that you
have experienced let me know please..

This remenber me some old time bad hosting experience...:-(

:bawling: :angry:

Well what is your problem anyway maybe users of 2checkout can give you a hand!

Did you use the following contact method:
http://www.2checkout.com/contactus.htm

Try this number on there domain :740-852-6567

they not anwser my email, even email of my customer..

for the storry read here : http://www.webhostingtalk.com/showthread.php?s=&threadid=55156


Then still stuck whit that, now i have asked my customer to do a bank transfert because 2checkout dont whant to verify anyting..

I guess there have a hole in 2checkout system because they check a valid customer whit the IP..

Then my customer can't pay me..
Then it seem 2checkout whont want to help, no reply to email
at this time...

Then the phone # ..this number is no more in service.................


realy nice....
:angry:

The thing is.. We should not have to hunt down there phone number nor should we have to email support 10 times to get a order checked or for any other support issue for that matter.. I mean come on 2checout how about atleast a 24/7 support phone line and some support people that respond to tickets without having to be emailed 5 times.. Just my 2 bits..

Oh im not covering for 2checkout.com at all!

I have not had any probs with them really just some setup things but that was a while ago and they must of had heaps less customers back then so yeah.

Support must be going down hill some what!

Kind regards

The guy "Darcie" at 2checkout.com has a massive attitude problem.

2checkout blows, Takes 3 days to get a reply from any email soruce.


My 2cents :mad:

Thus why we switched to worldpay, I get a response in minutes everytime I send an email, they also have 24-7 Phone support.

where is worldpay's site?

So let me get this straight, you got a fraud order and 2CO caught the order and saved you Charge Back fee's in the future and you are pissed off?
I could be wrong here, but........ Are you nuts?

Originally posted by sweethorizons
where is worldpay's site?

www.worldpay.com

Originally posted by Sesran
So let me get this straight, you got a fraud order and 2CO caught the order and saved you Charge Back fee's in the future and you are pissed off?
I could be wrong here, but........ Are you nuts?

:confused:

2checkout does have very slow support, what are the rates of worldpay?

btw, for some reason this period's payment from 2checkout said we had 348$ in refunds. We didn't issue any refunds this period at all.... Nor last period.

Little OT:

Well I am a bit disappointed with the response time as well, or in my case none at all. When we first signed up with 2CO a few months ago response time was still slow, but pretty fast compared to now. A few weeks ago I sent in a question concerning my account and never got a response, when I posted (nicely) about it, they deleted my post. :rolleyes:

We plan on staying with them for awhile; hopefully we will not have any more problems. :stickout

tech,

check out my post in
http://www.webhostingtalk.com/showthread.php?s=&threadid=55624

there's a phone # that was listed with the BBB.

The 3rd-party billers that are often recommended here are 2Checkout, Revecom, Worldpay and HostCharge. From the posts here over the last few months, I've noticed that they all have problems... with Worlpay seeming to have the least problems, followed by Revecom. I'd go with a real merchant account if you possibly can.

I'm not so happy with 2checkout aswell.... Sometimes I have to sent e-mails 3 times and wait for a week before they take the time to reply a simple question.... :angry:

Their replies are quite short and unfriendly aswell, enough reasons to consider another company.
Now looking to migrate to either HostCharge or WorldPay,

2CheckOut's support is just too bad :(

Have you tried to use http://support.2checkout.com for support?

World Pay has been bought by Royal Bank of Scotland apparently :)

James

Originally posted by avara
Have you tried to use http://support.2checkout.com for support?

Nope, I've used support@2checkout.com and/or billing@2checkout.com

Then by now i still get no reply from 2checkout...

Email send to : Darcy@, Support@ billing@
They just simply dont bother.....

I looking to find another place because i cannot deal whit no support....

In fact i got no problem whit 2checkout until i got a cancel order, From a valid customer at first look, then customer tryed 2 time to place an order, that as been canceled because of is IP, then 2checkout response whas almost nothing...

Then since a week trying to get a reply that not come at all...

btw they have charged me near 30$ for the 2 cancelation... They realy suck...:-(

Very unhappy customer from 2checkout....:-((


:angry:

I haven't had a problem with 2Checkout at all. When I sent in an email to support, they responded within 1 hour.

You WERE replied to -- several times.

You may not have liked the response you received but that is not a reason to publicly post that you are being ignored.

The order will not be reinstated as no valid reason for the IP discrepancy exists and the order failed our fraud screening processes.

You posted on another thread that the customer was going to wire you the funds for payment. That's certainly fine and a viable alternative from our perspective. We will NOT process orders that fail our fraud criteria. Merchant accounts come with strict criteria regarding refunds and chargebacks and we will not place our account (and the accounts of our 1000s of merchants) at risk unnecessarily.

Kristin

Originally posted by kdach
You WERE replied to -- several times.

You may not have liked the response you received but that is not a reason to publicly post that you are being ignored.

The order will not be reinstated as no valid reason for the IP discrepancy exists and the order failed our fraud screening processes.

You posted on another thread that the customer was going to wire you the funds for payment. That's certainly fine and a viable alternative from our perspective. We will NOT process orders that fail our fraud criteria. Merchant accounts come with strict criteria regarding refunds and chargebacks and we will not place our account (and the accounts of our 1000s of merchants) at risk unnecessarily.

Kristin

I guess that covers everything

Originally posted by kdach
You WERE replied to -- several times.

You may not have liked the response you received but that is not a reason to publicly post that you are being ignored.

The order will not be reinstated as no valid reason for the IP discrepancy exists and the order failed our fraud screening processes.

You posted on another thread that the customer was going to wire you the funds for payment. That's certainly fine and a viable alternative from our perspective. We will NOT process orders that fail our fraud criteria. Merchant accounts come with strict criteria regarding refunds and chargebacks and we will not place our account (and the accounts of our 1000s of merchants) at risk unnecessarily.

Kristin

I got several reply you tell yeah realy ... ???
Got two response since near 2 weeks, then here is the response :

here the reply i got :

1 - Hello,
That order was canceled, you can contact don@2checkout.com for more details


2 tom@ - Please contact billing@2checkout.com with this query.

3- darcy reply -

The order was cancelled by our fraud protection department because the IP address is listed in the USA. This is done to protect you and us from fraud.
Thank you,
Darcie Miller
2Checkout.com

Then after that no more reply, to me or my customer, the customer emailed you SEVERAL TIME you dont have reply....

I have send several email that no one have respond.....

I haven tell you to verify whit is phone # then agreed to pay for the LD phone charge to verify he realy are in paraguay... Then no reply to my email, not even ; NO we cant do that,.... NO REPLY AT ALL

Then now couple of minute ago i got a customer signing in the pay a hosting plan then i see :

--------------------------------------------------------------------------------
High Risk Order Warning!!

The buyer appears to be in United States but the billing country is Haiti.
Buyer location (Certainty - 68%): Grass Valley,California United States


then the customer seem to be in port Au prince Haiti...

Port-au-Prince, XX xxxx
Haiti
IP Address: xxx.xx.x.xx
IP Location (Certainty - 68%): Grass Valley,California United States


So i see again the trouble upcoming ......

A provider can sell IP to someone else, in another country, then it seem you use this to verify the customer... That in some case can use an IP from US in another contry....

Then when this append, you cancel it whitout any other investigation and whitout working whit your customer (me for now), then you tell to not write here... Where you want i write if i got no response from you ?

The response i got is insufficient, then btw you have charged me for canceling 2 time the same order....

Anyway , its not a way to do buziness... Unless reading post here you should read email from your customer !

Then i like to see the order i just come whats append whit it !

When a prob like that append the best way i guess to know if the customer is realy who he pretend to be is to call her, need 30sec then i'm will be happy to pay for it, if the customer have a USA IP then you call her and get it on the phone at a phone # of haiti then you could think the guy are realy in Haiti not in USA even if IP came from US...!


I'M realy not happy about the support i receive....:-(
Nothing about the service itself, but realy your support is
not what i call good....:-(

We still haven't had a response from our emails that we sent a good few weeks ago....thank fully our problem has been sorted without the help of 2checkout

Seems to me that all Tech orders are fraud, maybe it would be best if you did find another merchant. This way I won't have to worry about it.

This is the first i have problem....
Then the one i got today is for a new domain for and Hotel In Haiti,

Then seem legit (look like at lest), I even can find reference of this Hotel in Haiti...

So if this one is rejected, i will contact myself the customer (webmaster) & the Hotel itself to vérify if its legit or not !

Because when and order is rejected its a customer lost, then the other one was a 500$ order...

So if the check is only by IP this is bad ...
Haiti is lot of french ppl, then i host french site mostly...
So nothing look wrong here , not because a customer come from Haiti, Grece,or itali this not mean they are fraudulous...

:bawling:

I hate this kind of problem that take all my time... Its so simple to resolve it just by a call !

Fraud notices are sent so that you are aware there may be a potential problem.

If we do not cancel an order within 48 hours it is up to you whether you fill the order or not. Subsequent chargeback fees and refund fees are your obligation at that point.

We cannot verify by phone all orders that come through with an IP discrepancy notice. This entire notice system is a recent enhancement to provide you with a tool to manage your own risk to a level acceptable to you. We will utilize other tools in association with these notices to manage what is acceptable risk to us.

Many hosting providers run their own IP tracers in conjunction with our program. If they contact the customer directly, are satisfied with the reason for the discrepancy and notify our staff IN ADVANCE of a cancellation in many instances we will permit the order to stand.

Kristin

I guess its a better place here to get a reply :-)
You seem faster here ;-)

so you mean if i got a email like this (this is new i agreed) because not the case for my last order problem... last week or 2..

Then i can check the customer then tell you its look ok but have to tell you before 48h ??
not should be 24h they are accepted or refused ?

Anyway, id have to do your job so why i paid you ;-))
Then if i send a msg to 2checkout does i can expect a reply each time whit more than 3 words phrases ?

I never got it last time ewven after several email & several days waiting.... I'M not too good in english but i'm even able to write some line... I guess the staff at 2checkout can do the same, even it they dont like to write...:-)

I dont know who run 2checkout but you realy have to go a step furter in support...

I will stay whit 2checkout for now, but if i experience again a support like this i will go elsewhere.. Guess i'm not realy important for you, but you may loose more customer because of poor support like this than anyting else, then as i see since couple of days i'm not the only one to complaint about support..

When we need help, we need it fast and expecting fast, we run internet buziness then not have to wait days to get reply for payments problem...

Then for me at least, i prefer my customer have a good opignon of me than bashing on me like my last order/customer that pist on me because the payment have ben canceled 2 time then charged to me btw...

Then this not look nice when i have to tell a customer ' ho sorry but 2checkout does not reply to my email, try contacting them may be this will help' .. This look like my buziness come from garbage bag.., then customer replly after 'Hey 2checkout is not reply to my email ?'

Anyway... Time will see the futur...

:rolleyes:

You should have received a fraud notice. They are automatically generated by our system although the AVS and IP info are only included on 'clean' accounts.

You do not HAVE verify the orders and we use a 48 hour window for our merchants. If you cancel an order within this time frame you are not subjected to cancellation charges (we eat them).

We utilize other tools to verify HIGH RISK orders - we may telephone some of them but certainly not all (you would be amazed at how much fraud there actually is). We're expanding all of our departments, however, so that may be an enhancement in the future. Believe me, the $49 and our share of the fees over our transaction costs don't go nearly far enough!

Support is generally busier the week prior to a payment cycle closing. If you fail to receive a response to any email within 48 hours of submission we always request that you submit them to either myself or TomD (kristin@2checkout.com or tom@2checkout.com) since we regularly track non-response complaints. If we find out someone is clearing their inbox in a manner not acceptable to general management we DO deal with the issue.

My apologies for any inconvenience. We don't like for our merchants to feel like they are losing business but we dislike fraud a great deal more.

Kristin

I must say that I haven't had any problems with 2co support.

gotta be honest here...

after reading this and one other thread (that was HUGE by the way, but enlightening) I can see both sides of these two separate stories.

however, one thing remains VERY certain and that is the cust svc that is provided by 2CO.. the 2CO rep responding on this and the other thread appeared to act totally unprofessional on occasion in their responses to the respective clients. that says a lot to me and throws up really high warning flags. and to top this are the extremely negative comments posted here and within numerous other threads regarding two current and one previous 2CO staff members.

i was always taught the customer is right.. well, let me explain.. not always right but always treated with ultimate and total respect. i do not see this in either of these threads. no harsh words were relayed, but the "caps" and comments such as "you WERE" are not professional in any manner and assuredly do not assist in calming an already aggravated client.

i was seriously considering opening an account with 2CO but have since re-considered as this is not a situation i would remotely wish deal with in any way form nor fashion.

not knocking 2CO as there are many here who have posted positive comments but the negatives are growing daily and red flags are being raised. these comments should be a hint to 2CO to take a look at the people being discussed within these threads and have a meeting to confirm, or not confirm, these alligations.

i deal daily within an extremely high profile customer service environment, in an upper lever management respect, and if there were a report received of this nature regarding a staff member it would immediately be investigated and if the allegations were proven and verified then there would also be an immediate resolution. our customers are the ones who have gotten us to where we are today and they are the ones that pay our bills.. and they are always our number one priority and we bust our "butts" to keep them happy, even though we don't like it at times! but we deal with and do what has to be done, within reason.

as i said before, i am not knocking 2CO.. and would never do that.. however, what i have read has turned me toward other vendors providing the same service for my personal small business.

thanks for reading..

Please note that although the threads are long (extremely ;) )and added to daily (hourly :) ) It still winds down to a couple unhappy merchants. And I think the old saying of "The Customer is Always Right" is true, but in the cases here, "Not at the expense of the other customers"

The customer is always right. 2CO should be kissing his ass, and be apologetic and make sure it doesnt happen again or at least explain the situation in a pleasing and professional manner. They should do all they can to prevent a customer from being dis-satisfied. When one leaves, others follow. they best wise up soon, or pay the price in the long run.

just my thoughts man. i worked in customer service for many years...

While the first few options in teh contact page of the drop down menu tend to be really slow in response, if you do the last option, "I have a technical support inquiry/problem" or something like that, I find the response to be very fast.

Originally posted by Sesran
So let me get this straight, you got a fraud order and 2CO caught the order and saved you Charge Back fee's in the future and you are pissed off?
I could be wrong here, but........ Are you nuts?

lol win some...lose some...

And again.......


Ok so i'm expecting not continuing this tread but its seem 2checkout continu to piss me off !


First of all for those that think the Order was fraudulous read this before tell that.... Its not the case then 2checkout make me loosing customer because her paranoid about fraud and here inability to verify if its realy a fraud...

We loose actualy VALID customer, then we have NO SUPPORT from 2checkout ...
I'M have waiting for today to comment this tread again but look i have to write here again ....


First The first order i got my customer from paraguay look like stuck because 2checkout seem to not having credited is card for the second payment then he have send several email that 2checkout seem not responding at all...

I guess a froudulous order the guy will not insist for 2 week about is order .... Then btw he even bring his phone # in paraguay (a # from paraguay) then tell her to call it, because they tell the IP is from US and not from paraguay and he are in paraguay...

Here is last msg he send this morning whit a lot of CC (i have remove info and other CC to make sure the customer will not be listed here... I think this is around over 20 email he send like this....

don@2checkout.com <don@2checkout.com>; fraud@2checkout.com <fraud@2checkout.com>; cc_credit@2checkout.com <cc_credit@2checkout.com>; billing@2checkout.com <billing@2checkout.com>;
------------------------------------------------------------------
What you gona do with that? (Read history below)
You have cancelled my two payments.
The second one have not been refunded to my Credit Card. (470$) you can read
the data below.
I have to pay a service because the privider will cut it.
But I don´t have the payment or the money because YOU.
Even you don´t answer my Mail´s.
What do I have to do?
Do I have to place a legal demand?
You are geting me in several trobles in my job.

--rest is to long to list here ...-----------------------------

His response was not anwsered since the start of this sh....
btw same for my email as well..

Here for this order near 2 week ago.... Still not resolved even not getting a reply from 2checkout... I dont think this guy is fraudulous... Someone frauding will not insist like this unless they are realy moron, and even is domain is realy legit name anyway....

Then now ...
Got an order From a Customer from Haiti couple of days ago, then order was canceled again .. IP 68% valide IP come from US then customer from Haiti .... Ok then ...

This time first of all I have contacted the customer in Haiti To verify if i got first of all is good phone # and info , to see if the are legit or not ...

So i have contacted it.. DONE (he have around 6 phone # valide)
He work for a 17 room Hotel in Haiti (port au prince)

Then we have talked whit her (he have a secretary then look like having near 50year at my guess), then check to know whats going on whit is credit card then he tell me he have a visa but dont have the 3 secuirity # on is card, so he have another visa that have this # on then have tryed whit this card.. But the order was canceled (still no reason asked 2checkout got no reply).. So he tell me may be not enouhg funds on this card, but he cannot use is other visa card because the 3# is not on the card then the order will not pass on 2checkout if you dont put this #.. So have tell he have go to his bank to ask why he dont have this # then the bank tell is because his card is to old and they have to print a new card for him...

Almost the story... for now, But the fact is AGAIN 2checkout is not repling to my email..... NOTHING

I have seen a email yesterday morning then no reply at this time ...

The fact is at my look the order comming from outside US is almost widely rejected by 2checkout...

Then why not reply to email ????
It this too hard ?? Do a buziness you dont have to deal whit the customer if you dont want to send email ! We are customer We pay for a service then you dont provide the service we should have !

So i'm in way of checking for a new CC processing because i can not stand anymore a Poor compagny like that that just dont care of his customer...
I have lost over a week try to get a reply from 2 checkout then sendig email to one & other at 2checkout nothing .... I got a customer trying to get a reply from 2checkout Then nothing ....

Your all a bunch of looser at 2checkout !
Then your support remender me the support i got
couple month ago from an certain hosting compagny...

You make me loosing customer because of your
''paranoia about Fraud'' There is fraud, right i'm think so
but NO REASON JUSTIFY YOU TAG AND ORDER FRAUD if they not are !

You will make me loosing customer for no valid reason then even not tell any reason because you dont reply to email at all...

A customer tired of you ! Tired of loosing days because your not able to reply to email ....

And i will be happy if you reply to this here... Since you seem to reply more here than in email !

But anyway its enoufg for me btw!



:angry:

I am not going to say this is definitely the case, because I have not been involved with this at all, but.....
If you do not get a reply within 24 hours, then I would suggest sending the request again and possibly using a different e-mail address. I have lost count of how many e-mails get bounced back after spending time on the answer.

I guess I had better refrain from using caps (which I tend to utilize simply because it is quicker than using *bold* to emphasize) a statement.

Some support queues are obviously busier than others. We've repeatedly posted several alternative addresses that can assist anyone here (or elsewhere) with prompt attention to any problem. You were definitely welcome to extract my email addy from my profile here on the WHT forums. Tom, Billy and I all monitor this forum and are happy to assist in solutions. The final answer may not be the one you want to receive but we will work on the issue.

Yes, we are aware that other countries can have IP addresses originating in the US. You may or may not see additional flags that our system generated, however. One, obviously in the Haiti case, would be that multiple attempts were made from an IP originating somewhere other than where the cardholder purported to reside. Yes, this is more than likely going to result in the order being cancelled.

A shortcut to resolve these issues (my suggestion)? Have the cardholders fax a copy of the credit card (deleting the 2nd and 3rd series of cc numbers for security purposes) to our office (1-614-876-3580). This would certain provide more than adequate proof that the individual ordering is the actual cardholder or an authorized user.

Be aware that frauders will be VERY insistent that they are legitimate once they've ascertained that they've gotten hold of a usable cc number. Fraud has peaked recently and yes, we're stricter than we have been and added several internal tools to help combat fraud -- for your protection as well, I might add.

Please do feel free to contact us and we'll work on the problem on your behalf.

Thank you,

Kristin

Explain me someting,

---------------
A shortcut to resolve these issues (my suggestion)? Have the cardholders fax a copy of the credit card (deleting the 2nd and 3rd series of cc numbers for security purposes) to our office (1-614-876-3580). This would certain provide more than adequate proof that the individual ordering is the actual cardholder or an authorized user.
------------------------------

Why your staff not reply to customer then tell this to the customer in place of ignoring it or to me in place of ignoring me ??

You seem to reply pretty well, why your staff dont do the same ??

I guess after trying almost any email know at 2checkout still even got not 1 reply except those 3 upthere ask ... ask.. and then very nice & long email from darcy ! wow ???

What you just tell right now will be satisfactory, then will be a way to fix a prob like this.. But no one tell this.. To me or to the customer....

This is what is cousing the problem at first... If you staff not reply to email the adequate way they have to do this incredible lost of time for me, my customer... not for you too mutch i think..

I guess your staff have a lot to learn about tech support, you have loose a customer whit me then i dont trust you anymore... Whit a service like the one you have right now, you have to reply in couple of hour, not a day, a week or more or nothing at all...


In fact you have see upthere in the tread, this is the only email i have got from 2checkout... Then sorry but its not enough...

Then do you think a frauder will have 5 phone line in haiti then placing and order from an IP somewhere in US just for fun !

In fact fot the Haiti case if you have just to do a trace route you will see the IP came from 'starband' that provide Internet in Haiti (no road its an island all is satellite in Haiti).. That seem pretty logic...

Then btw the problem is not here, the problem is the support !

No reply to my demand !!!! , What i should do when a compagny getting credit card for me then got a problem, then customer waiting and this compagny those not reply to the email i send !

I'M simply stock.... then waiting, wait.... wait.... Then still no email... Email back then still nothing trying other email then all ppl point to another to finish at billing@2checkout then still no reply...
How big is you buziness ? You are not able to talk to each other ? are you 1 on each corner of 3 x 3 miles building ?

This is bad.... And a valuable buziness have to do there best for his customer, this is what i do myself Everytime for Every customer !

If a customer have a problement ill do my best to fix is prob, then this customer will be very happy about this, then this is what i want for my customer... Then you as a part of my buziness not offering a valuable service to my customer this is my complaint...

I dont know if you miss knolegeable ppl in your support.. But i think if act like this whit your customer you will loose it !

This is bad because i have to pay again another CC processing, then i want to avoid that.. But nothing in what you tell give me the trust in you ... You seem just talking but not do someting ?

Why you not have get this case in your hand at first then try to do someting in place of just reply, your reply look very helpfull but havent do anyting.. ?



You just loose me today...
Then btw this only because of your support...

Anyway another time its a small guy like me that put the lighter on my money then sit on my ass...

But i'm tired of ppl having buziness then not take care of her customer or better, not take care of the customer of your customer since you have to deal sometime whit the customer of the marchant..

Money , Money !
Money is hard to do,
Then we respect good buziness that take care of is customer !
Then your customer will respect you as well the same way ...

I understand your decision to leave our service completely.

I do not know why no one responded to you. I would, however, DEFINITELY (sorry) like to know exactly where the primary address on each mail was sent.

I am, as perhaps you can tell, absolutely committed to ensuring that our customers receive prompt responses to their inquiries.

If I can pinpoint any individual on staff that is failing to reply by either ignoring emailing, forwarding emails inappropriately or deleting emails they will be dealt with.

I need your assistance in this matter and I hope, despite the amount of time and frustration you've already encountered, that you will assist me in tracking just who you contacted.

I know your past emails shows which support links you utilized but I really need to know if each department was contacted separately or as a cc'd submission. You can forward copies of all emails to me directly at kristin@2checkout.com.

If you choose to ignore this -- well, I'll understand that decision as well.

Repeated posts of this nature is why I'm pushing for our ticket system to be operational as soon as possible. Once it is in place I'll be able to directly monitor open tickets, closed tickets, the number of tickets submitted or answered by a department or an individual and we will hopefully see an end to complaints of this nature.

My apologies, tech.

Kristin

Many hosting providers run their own IP tracers in conjunction with our program. If they contact the customer directly, are satisfied with the reason for the discrepancy and notify our staff IN ADVANCE of a cancellation in many instances we will permit the order to stand.

Kristin

Hey Kristin, can you explain how I am suppose to notify your staff in advance when.. I only have less than 1 hour to (I am not a machine and can't be awake the whole day but someone who I know who wasn't making a fraud order, ordered and you guys cancelled it saying it might be a fraud order and it was cancelled within a few hours.. He ordered 1 A.M. (When I am sleeping) and it was cancelled within a few hours so I couldn't contact you..Maybe have a 24 hour period for us to notify you if it is not a fraud order...? I like your fraud protection though because it is pretty good but sometimes it just overdoes it. Also, I sent the person who cancelled the order and support@2co an e-mail telling them it wasnt a fraud order on the 14th of June, Today is the 20th of june..I hope you guys reply soon..I still have a few days of this 30 day trial and if I don't get a response (without having to send 50 emails like everyone else does in here) within the remaining days, I am thinking of quiting the 2co service until I see improvements and positive remarks in these forums. I would really hate to have to do that because what 2co is providing is really the best 3rd party merchant account offer I have seen and which suits me..(customization) Well, I hope I get a reply to the E-mail soon.

NOTE: I did not mean to direct this to Kristin. It just also to show how good and bad 2co can be. And I am hoping to get a reply from a 2co staff.

For those of you posting here:

Because your user profiles here often don't contain any type of information with which I can pull up 2CO account info I would request that you possibly enclose at least the Order # in parentheses.

I know some folks are reluctant to post their assigned Seller IDs but, if I'm to attempt any type of prompt resolution, I need something a little concrete with which to work.

Kristin

Tech
Can you send an e-mail to support@2checkout.com with your seller ID # and e-mail address you used. I would like to do a trace in the tech support box to get all mail that may have been routed through here so I will be able to report to Sargent Dach ;) when she asks where they went when they got here. I will also be able to see if your mail was bounced back too which is possible.