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View Full Version : Burst / UltraspeedUSA support non-reseller review


Kaith Sutai-Rustaz
02-06-2001, 02:59 AM
Ok, to -try- and seperate the flames from the facts, and narrow down things....

Based on encouragement from several of the moderators I'm gonna take a stab n hope this works.

-IF- you are a NON-reseller (Resellers see similar post on reseller forum please and post there) affected by Bursts' purchase of UltraspeedUSA
-AND- have attempted to contact them for support (technical, customer, billing, whatever) and have
-EITHER- recieved some kind of reply
-OR- 8 hours have passed without one
Please post. I think acceptable would also cover questions concerning the integration of the 2 services, but please check the declared Thread of Disaster http://webhostingtalk.com/showthread.php?threadid=5427&pagenumber=1 before posting here to cut down a bit on the cross clutter.


Please give your thoughts, opinions, etc of -this- portion of the concerns. Please keep it on topic, leave the flame throwers in the UAV, etc etc etc. Please don't correct my spelling. <G> Just lookin for facts.

Also, check the reseller forum for the similarly named thread. I posted in there 1st, and got a reply from Chicken suggesting here (patience, a jedi needs yes, email replys take more than 2 mins, yes) <G>, and thought, maybe a little seperation might help get more issues resolved.

Thanks!

Peace.

major
02-06-2001, 03:02 AM
I posted a support ticket regarding technical support about 10 hours ago - haven't heard anything. I used to get almost instant response, so I am NOT too pleased...

Hope they improve, or I will have to move (hey, it rhymes :))