<<ADMIN NOTE>>
Note: As Kunal pointed out, we do not allow this board to be used as a support forum for hosts. That said, Marie brought up a good point in that emailing the host was attempted (what we usually ask members to do).

Kaith Sutai-Rustaz asked me if he could post this and I'm hoping that the thread benefits far more than just the person who started this thread. I'm going to bed now :)
<</ADMIN NOTE>>


Ok, to -try- and seperate the flames from the facts, and narrow down things....

Based on encouragement from several of the moderators I'm gonna take a stab n hope this works.

-IF- you are a reseller affected by Bursts' purchase of UltraspeedUSA
-AND- have attempted to contact them for support (technical, customer, billing, whatever) and have
-EITHER- recieved some kind of reply
-OR- 8 hours have passed without one
Please post. I think acceptable would also cover questions concerning the integration of the 2 services, but please check the declared Thread of Disaster http://webhostingtalk.com/showthread.php?threadid=5427&pagenumber=1 before posting here to cut down a bit on the cross clutter.


Please give your thoughts, opinions, etc of -this- portion of the concerns. Please keep it on topic, leave the flame throwers in the UAV, etc etc etc. Please don't correct my spelling. <G> Just lookin for facts.

Thanks!

Peace.

[Edited by Chicken on 02-06-2001 at 02:09 AM]

As a seed, I'm repeating myself here, but I think it got lost in the shuffle on the TOD.

BurstNET,

3 questions.

1- When will the Burst packages be added to the US reseller Cpanel?

2- Whats the back-log on support/billing inquiries? I've been waiting a while for a reply to 2 msgs, 1 thru the helpdesk thingy and the other sent by email. I realize theres prpbably a backlog, but I'm hoping for some peace of mind, ya know? <Note - were send 9pmish EST on Sunday>

3- Whats the timeline we can expect to see things rolled out in?

Peace.

As an update, I've since heard from Burst reps about both my outstanding issues <Note between 4pm and 7pmEST Monday>, so at this point, i'm content to wait n see. I can afford a small amount of time right now to see if they come through. If so, hey, great. If not, I can always do plan B. (or C or D.....)

Peace.

Also, baileysemt123 had some good questions and BurstNET did have some (to me) good answers in the TOD (see above for link)

We are not too backlogged anymore...there are less than 10 open support tickets in the system right now...all open only a reasonable amount of time.

Sean R.
BurstNET™
System Administration