on 2/4/2002, paypal sent me this email.

--------------------------------------------------------------------
PayPal is constantly working to increase security for
all of our users. To ensure the integrity of our payment
network, we conduct frequent checks on our system.

Your account has been placed on a restricted status, pending
further review. Restricted accounts are limited in their
ability to send or withdraw funds.

If you have questions concerning this restriction, please
contact us using the link below:

https://www.paypal.com/wf/f=ra_default


Thank you for your prompt attention to this matter.

Sincerely,

The PayPal Account Review Department

Note: When you log in to your PayPal account, be sure that the website's URL always begins with "https://www.paypal.com/". The "s" in "https" at the beginning of the URL means you are logging into a secure page. If the URL does not begin with https, you are not on a PayPal page.
--------------------------------------------------------------------

I don't know what's the reason they hold my money, I think they have no rights to do so, since it's my hard earn money. But anyway, I spent $16 to fax 4 documents to them.

On 13/5/2002, paypal confirmed the receival of my fax.

Sent: Monday, May 13, 2002 6:38 PM
Subject: Important information about your fax

This message confirms receipt of the documents you
faxed to PayPal. The documents have been successfully
attached to your PayPal account and will be reviewed
shortly.

Please note that faxed documents are reviewed in the
order they are received and generally require 3-5
business days for the review process to be completed,
although a longer time period is occasionally needed.
You will be contacted at the completion of the review
process concerning the status of your PayPal account.

Thank you for your patience and cooperation regarding
this matter. This is an automated message; replies to
this email will not be answered.

Sincerely,
PayPal Account Review Department

On 25/5/2002, I received this email from paypal.

Sent: Saturday, May 25, 2002 2:07 AM
Subject: Your PayPal Account Restriction has been Lifted


We have completed our review and have removed
the restriction on your account. Thank you for
your patience during this process and for helping
to make PayPal the safest and most trusted online
payment solution.

Sincerely,

PayPal Account Review Team

But when I loggen on to my account page, I saw my account still under restricted status. I kept waiting, then I figured out something might went wrong, so I email them few times to ask about this matter, using the online feedback form or email to different addresses.

I received on 29/5/2002, 30/5/2002, 4/6/2002, the same reply everytime I email them.

Sent: Wednesday, May 29, 2002 10:08 AM
Subject: Notification of PayPal Account Restriction

PayPal is constantly working to increase security for
all of our users. To ensure the integrity of our payment
network, we conduct frequent checks on our system.

Your account has been placed on a restricted status, pending
further review. Restricted accounts are limited in their
ability to send or withdraw funds.

For more information about the status of your account
and for full instructions on how to restore your account access,
please log in to your account using the link below:

https://www.paypal.com/wf/f=ra_default


Thank you for your prompt attention to this matter.

Sincerely,

The PayPal Account Review Department


------------------------------------------------------------------
Please do not reply to this e-mail. Mail sent to this address
cannot be answered. For assistance, please visit the link below.
All of the information necessary to restore your account access is
available at:

https://www.paypal.com/wf/f=ra_default

------------------------------------------------------------------

I really needed my hard earned money urgently, although it's not much, but it means a lot to us. So after begging and pleading them hardly, if I have to kneel down to them, I really will do so, if they allow me to get my money back.

On 6/6/2002, I received this email, I was so happy

Sent: Thursday, June 06, 2002 11:51 PM
Subject: Your Restricted Account Status XYRAS (KMM20075292V78483L0KM)


We have received your request regarding your PayPal account with the
restricted status. PayPal values your business, and wants to do everything
possible to resolve your account issue.

If you notice that your account still has a restricted status, please
respond to this message so we can resolve the restriction issue as quickly
as possible. To verify the status of the account, please login using the
link below:

https://www.paypal.com/wf/f=ra_default

We appreciate your patience and will work to resolve the account
restriction as quickly as possible once we receive your email message. If
the issue has already been resolved, there is no need to respond to this
message.

Sincerely,
The PayPal Account Review Department

*******************************
Your original request is below:


I kept waiting, but until today, I still see a restricted account on my account page.

I was so regret to use paypal.

I don't understand, that's my money, what rights do they have to hold my money and not let me to have my money back? I swear if anything happens to my family, I will hate Paypal for the rest of my life.

It's only $322, but it means a lot for us, we really need the money urgently. We earned 50 cents for each handicraft we made. It's hard earn money for us.

If I knew this, I would no use paypal. I really hate them now

I do believe there is a class action lawsuit in progress against PayPal for this exact problem.

You can check the details at http://bigclassaction.com

For those of us that are to lazy to search ( i.e. me ):
http://www.bigclassaction.com/class_action/complaint_form_paypal.html

i didnt read the whole thing , this is actually the longest post i have ever seen in my life , but from what i did read , that sucks . You might also want to checkout http://paypalwarning.com , they have lots of info about paypals scam

beverly,

I'm sorry you are having these problems with paypal. I feel bad for you. I can imagine it must be hell. It's threads like this that make me feel unsafe about using PayPal.

I really like the service, don't get me wrong, but when I read stories like this, it makes me wonder what if it happens to me.

beverly,

Why don`t you call them on the phone. I wouldn`t put up with that $#@!

Last time they held $450 from me for no reason at all...when i finally called and spoke to the surpervisor...that`s the only way i was able to get my money.

PayPal is run by a bunch of complete idiots.

I just recently had my PayPal account put on restriction as well (last week)... After I tried to add my check card to my account - the next day I logged in and not the restricted notice.

I called, and they said, "Your card came back as lost/stolen"

I was like, "WTF?!?! I just used the card last night"

So I have to call up my bank (yes, still) and have them send me a statement saying that the above card is for the bank account, yadda yadda yadda...

*sigh*

I need the $70 that's in my account -- like right now... but nooooo paypal had to restriction my account for no damn reason.... GRRRR :angry: :angry: :angry:

one of the reasons we dont deal with paypal :)

Please contact me (damon@paypal.com) with your account email address. I would like to look at your case asap.

Hi rockergrrl,


PayPal does use some strong anti-fraud methods, which would include credit card verification. That sounds like the issue here (we get rejection reports when we attempt to authorize the card, so something (apparently) did not pass when you tried to add the card).

I would be more than willing to look at your issue as well.

Thank you for your patience.

We use to accept paypal for customer payments but after losing over $300 we 'banned' it ;-)
The process to 'unrestrict' yourself was more complicated than i thought.

Originally posted by Haze
For those of us that are to lazy to search ( i.e. me ):
http://www.bigclassaction.com/class_action/complaint_form_paypal.html

Hehe, thx, that is exactly what I thought I need looking at the previous post. Ah, I am so lazy :D

Thanks to people for all the suggestions, I appreciate them a lot.

Also Damon from paypal has been very helpful and understanding, he had done a great job to help.

Hopefully everything can be solved out as soon as possible.