I renewed a number of domains with them last week after I herd from one of the people there who had resolved many of my many other problems and is about the only person who I have managed to get any sense out of...They said that I will not have any more problems again and to contact them if I do but where are they now? i'm now totally mad again as they took the money out of my credit card but they are still sending emails to say my names will expire in a few days. they are not renewed as i have checked the whois and this just makes my skin boil.

WHEN IS SOMEONE GOING TO CLOSE THIS CRIMINAL OUTFIT DOWN?

I have lost around $50 now but this is trival compared to what they done to me and screwed my life, my health and all my business over the last 4 months.

Right Hosting... Common... You were bashing them couple of weeks ago. Now you're trying to tell us that you have paid them AGAIN??? Wow... Just WOW!!! I have really nothing more to say...

I am having the same problem! I thought it was just me... I am trying to renew my domain since yesterday, and keep getting the message: "Renewal Failed: Unable to renew RENEWAL_RT 1", with no explanation why it failed, of course. My domain expires today, and I am totally frustrated, cannot eat, cannot sleep...

I submitted 2 tickets, but no response whatsoever. I called their phone number and was told they are having a system failure and I should try today at 9.00 am ET and was assured it was going to work, but sure enough it is not working. Now my site can be replaced with their stupid parked domain page at any moment.

The reason why I waited till the last day with the renewal was because THEIR support instructed me to do so! I had constant problems with renewing early, and they told me:

"We apologize for the situation with the renewals. I suggest that you dont attempt the renewal of this domain until 23 hours before expiration. If you attempt now, it will go into the renewal transfer mode and then expire your domain. If you do it 23 hours before expiration, you will bypass this and your domain will renew instantly. Sorry for the inconvience and thank you for your patience."

That's what I did, waited 23 hours before expiration and.... now I cannot renew!! This is horrible, of course I will be out of there once it is over. IF it is over!!! If they take my domain away because of their "system failure", is there any way to get it back? Whom to complain, what to do?

an update: finally they just renewed my domain! I am on my way to another registrar now ;)

an update: finally they just renewed my domain! I am on my way to another registrar now ;)

Good for you! Sounds like the "raw deal" I got from GISOL. Oh, by the way, Did I say "Stay away from GISOL"?...........well, stay away from GISOL

Bill

an update: finally they just renewed my domain! I am on my way to another registrar now ;)

Not quite, if it was a transfer/renew. Most are, as RF moves domains from RFs old resellers (usually ENOM) to RFs own "ICANN" registrar account. Since the domain transferred from ENOM to RF, the 60 day "no move" rule applies. Check your whois, did the registrar change from ENOM to Registerfly? They'll tell you about it when you submit the move ;-)

It's also why most RF renewals fail, the error msg will show "transfer failed".

good luck, last msg I saw said RegFly's mailbox was full and not responding.

-larry

PS most registrars will not accept transfers 7 days befor expiration now.

make sure you unlock your domains especially if you are running out of time.

Right Hosting... Common... You were bashing them couple of weeks ago. Now you're trying to tell us that you have paid them AGAIN??? Wow... Just WOW!!! I have really nothing more to say...

Yes I admit It was stupid to renew with them since I & many others have had so many problems with them but as mentioned before I was told that there would be no future problems by a support person who really was very helpful and even manually turned on protectfly on hundreds of my names which took about a month since their system failed again. So I thought well what could possibly go wrong with a renewal? well I guess everything can if it is Registerfly :o

Well I got an email from them last night to say

Above domains are in renew / transfer process. Please allow 3 business days to complete the process. Please follow below link for further inforamtion.

thats different to the system email that said it would take 24/48 hours

but it has been 5 days now but luckily they don't expire until the 20th but I hope that they will renew by then.

If I don't see them transfered by tommorow then I'm going to ask them again what the heck is going on!

Right Hosting, have you (I suppose it's you who's an Admin account) got domain transfer emails and have you approved them? If no, it will be an EXTREMELY good idea to start transfer to another registrar, ASAP.

Regfly is the worst provider I've seen.

also you can fake their payment system and register domain and other service without paying anything

PS most registrars will not accept transfers 7 days befor expiration now.

I am still having the bad habit to transfer some of my domains 1-2 days before their expiration. I never (EVER!!! - consider 100s of transfers) had any problems with that. Some registrar resellers (like NameCheap, for example) aren't accepting transfer orders 7 days prior to expiration, but this is basically against ICANN rules and you can always point this out to them (another thing is that ICANN rules aren't for the resellers and thay can basically ignore them).

hi stan, this is not a transfer though and it is just a renewal but because it is registerfly then it seems to be like a transfer with all the bs we have to go through

Right Hosting, have you (I suppose it's you who's an Admin account) got domain transfer emails and have you approved them? If no, it will be an EXTREMELY good idea to start transfer to another registrar, ASAP.

hi stan, this is not a transfer though and it is just a renewal but because it is registerfly then it seems to be like a transfer with all the bs we have to go through

Did you read the email from them (in your previous post)-

Quote:
Above domains are in renew / transfer process. Please allow 3 business days to complete the process. Please follow below link for further inforamtion.

It does say TRANSFER, which to me says ir's being moved into their registrar account. I got all my domains moved before my domains were moved into their system. They can't keep anything running anymore. At least when they were just a reseller, I had a chance of getting my domains back with ENOM's help.

It's a shame, I was with them for four years, and I liked all the included features (that were actually ENOMs included reseller package features). They were always mucking with their webpage, that was only a problem when buying or renewing, but the domain management worked. I have no confidence in their new home rolled software and their ability to do domain management with it.

I thought if they lost enough business, they might be able to bring everything back under control. Time will tell, but I don't need the worry where my domains are tonight ;-)

-larry

Did you read the email from them (in your previous post)-

Quote:
Above domains are in renew / transfer process. Please allow 3 business days to complete the process. Please follow below link for further inforamtion.

It does say TRANSFER, which to me says ir's being moved into their registrar account. I got all my domains moved before my domains were moved into their system. They can't keep anything running anymore. At least when they were just a reseller, I had a chance of getting my domains back with ENOM's help.



-larry

Yeah I just let them know again what I think of them and how it has been 6 days now for a renewal and told them its not a transfer. I won't repeat what I wrote here :rolleyes:

Yeah I just let them know again what I think of them and how it has been 6 days now for a renewal and told them its not a transfer.

If you still don't get this: your renewals *ARE* TRANSFERS. RegistrerFly is in a process of a HUGE migration from their eNom reseller account to their ICANN accredited database. Just read their FAQ (and the emails you've received - one more time) - this is question #1 there.

If you haven't done your homework, please understand that this is nobody's fault but yours. So please stop bashing RegisterFly because of this.

If you think I am RF fan - think again and read my previous posts on this board about them.

If you haven't done your homework, please understand that this is nobody's fault but yours. So please stop bashing RegisterFly because of this.

well thats rubbish stan, why is it my fault if a register can not provide a service I paid for? I have $50 taken out of my credit card and I still have a bunch of domains that have not been renewed.

You should stop defending them as it is obvious you are either working for them or a huge fanboi and I'm tired if hearing your personal attacks against me so get off that train right now.

Just do a search here on this very forum and you will see that there are many others who have had the same problems.

I'm just voicing my opinion and I have every right to, if you don't like it then stay away from my threads.

It's CALLED THEFT when a company takes money and does not give you what you paid for.

Not quite, if it was a transfer/renew.

In my case, it was just a renew, not a transfer. Like I said in my previous post, RF told me very clear, that if you don't want transfer/renew, you MUST renew it 23 hours or less before expiration. Not earlier! And your "auto renew" should be turned off. If you try earlier, it will be a transfer/renew.

So, you gotta squeeze in this 24 hours window. This will bypass transfer mode, but is VERY risky, because most of the time their renewal system is down. They call it "maintenance". So, if your 24 hours window falls on their "system maintenance", you are in trouble!! That's exactly what happened to me.

This is a joke, of course. Unacceptable. The domain renew turns into some kind of gambling!!

Stan, we tried ;-) and another thread just started. can't you do stickys ;-) -larry

Right Hosting- send 'em a ticket about their theft (you might want to search for "risk dept" first.)

You should stop defending them as it is obvious you are either working for them or a huge fanboi

It looks like you really aren't doing your homework. I've stated as clearly as I could in my above post that:


If you think I am RF fan - think again and read my previous posts on this board about them.

Just to give you an idea what I've posted about them before:

http://www.webhostingtalk.com/showpost.php?p=4149490&postcount=2
http://www.webhostingtalk.com/showpost.php?p=4119498&postcount=5
http://www.webhostingtalk.com/showpost.php?p=3342552&postcount=5
http://www.webhostingtalk.com/showpost.php?p=3526443&postcount=10

BTW, I have nothing personal against you. I was just asking myself *WHY* you're keeping paying your hard earned cash to company which screwed you so many times already???

If you have issues with registerfly and want ideas on what help is available, check out site at registerflies.com.
You see some serious avenue for help.