fxtrader777
10-03-2006, 09:01 AM
Hello all,
I had following problems:
Total sales were 5648$
the total sales which were already transfered to my bank account were 4163$ (minus charges and fees)
The deposited sales were 494$
The canceled sales were 260$
So remaining 731$ must have been pending sales which I should have recieved, but I did not recieve. I contacted to 2CO and they explained not this case but started general explanations about its service rules an so on. I contacted two times and submitted ticket to help desk but they did not answer my question well, then I wrote order numbers which had status of deposited but did not appear in payments, so I got angry, I thought I lost sales and contacted 2CO by phone again. The representative answered me that they have general problem in their program and it was not only my problem but for every vendor.
I want to ask you who uses their service, did you encountered the same problem? Also I did not like the voice or representative and the tone so may he does not care my problem? the problem is that since 11 October I should move from them to other company because as they said I sell risky materials, but as they explained I should recieve all orders came in so far. So I am confused
Do you have such problems? and what they explained?
thanks in advance
I had following problems:
Total sales were 5648$
the total sales which were already transfered to my bank account were 4163$ (minus charges and fees)
The deposited sales were 494$
The canceled sales were 260$
So remaining 731$ must have been pending sales which I should have recieved, but I did not recieve. I contacted to 2CO and they explained not this case but started general explanations about its service rules an so on. I contacted two times and submitted ticket to help desk but they did not answer my question well, then I wrote order numbers which had status of deposited but did not appear in payments, so I got angry, I thought I lost sales and contacted 2CO by phone again. The representative answered me that they have general problem in their program and it was not only my problem but for every vendor.
I want to ask you who uses their service, did you encountered the same problem? Also I did not like the voice or representative and the tone so may he does not care my problem? the problem is that since 11 October I should move from them to other company because as they said I sell risky materials, but as they explained I should recieve all orders came in so far. So I am confused
Do you have such problems? and what they explained?
thanks in advance