I need to know if its possible that a paraguay customer use an IP from US provider ??

Here is the story ...

The fact is i have a customer in Paraguay, then the internet provider of this guy look like to have and IP listed at 2checkout in the USA...

So over a week near 2 now then guy tried to pay me but 2checkout reject all time the payment....

Then today my customer send CCemail to me and 3 2checkout email.. billing, rob & darcie...

This guy at my look, look like pretty legit, they even not having used over a mb of bandwhit since this first signup (still keep installing is site before transfering)..

But 2checkout reject is payment because the guy should be using a IP from paraguay.. Then its look like may be is IP is from USA provider that probably sell it to another provider in Paraguay...

So after 2 try, his card have been billed then credited 2 time because this damn IP.....


Then its seem that 2checkout dont want to do anyting ....

I have received 2 message from support since this append then the 2 msg tell

The IP was from US..

then thats it ... I have asked if they can do someting else to do a verification even call the customer, he have bring his phone # in paraguay so not to hard to give a call to confirm he realy are in paraguay ...

But the fact is 2checkout Dont reply to any other email ... I only got the 2 answer telling the same thing whitout any other reply from her since 2 week then nothing more ...

Then the customer for sure is burning at the outerside and complaint on me because i have closed his account, then now 2checkout seem to dont want to do anything more...

Then its an Yearly payment for high Bandwhit site this piss me off because the way that go i will loose my customer...

Its not too damm hard to just give it a call to customer to confirm he realy are in paraguay ...

I guess its pretty possible that is provider have buy IP from a US provider Then if 2checkout use only this way to validate order this is realy bad !

Then a fraudulous customer will not insisting like this to get is credit card billed i guess....


I think about finding another way to get my payment done .. I realy dont like this kind of support i receive...

Not reply to email to fix a problem is bad ...

Then error on 2checkout IP database will be very plausible !

Then my customer not look like fraudulous for me it seem nice at first look then his domain name let me see that its noting about fraud...

Then if someone can help this will be very apreciated if you have think i can do someting.....

Any help will be appreciated ...


Sorry for my english not too good ...

A person can live in one country and have an IP from another country.

I dont live in the states, but if you scan by IP, you will find that it resolves to somewhere in California.

My customer is try debating this whit 2checkout...

But 2checkout look like realy hard to understand ...

He have tell her to call it in paraguay will see what this do...

I expect 2checkout will do someting this mean anyone having an IP like that (probably buy in Us and used elsewhere) would not be able to use 2checkout service....

This is realy bad for my buziness...:-(

This is thew firts prob but as i see this will not the last one...:-(

Though we've never had a problem like that, I would suggest calling 2Checkout. If the issue is reasonable, I'm sure they can sort it out for you.

I had the same problem, i have US credit card and travel a lot, and once ordered something through 2checkout when I was in europe and they canceled my order. I sent email to fraud@2checkout.com and they fixed that...

Thomas