http://forums.webexpose.net - new support for all of those who were ignored

check out this thread (under Suggestions, " answer SUPPORT questions !"), hurry before it is deleted

http://forums.webexpose.net/topic.asp?topic_id=2&forum_id=7&Topic_Title=Please+answer+SUPPORT+questions+%21&forum_title=Suggestions&M=True&S=True

Praise the Lord! YEeeeeeeeeeeeeeeee-ha.

Now let's see if he can actually keep it back up..

I suppose that is a reasonable 'suggestion' eh? :)

November and early December were terrible months, they had those dll problems for a LONG time. I don't know what took them so long to resolve it, they said several times that they had disabled the custom dlls. But since then, uptime has been good, probably only been down a couple times for a short time. I'm not sure what's happening with billing and support though. I haven't been billed since then, which is reasonable, and it looks like that was what they did for everyone. It still wasn't the right way to go through a transition, or whatever was going on for them. They have all this time to work on the control panel. Philip blamed another support person for lack of response to the support tickets, but we all know that he wasn't answering his own emails. Oh well, we will see what happens. I sent an email to billing yesterday asking for an update, since they closed my main account (at my request), I don't have any of the admin functions. I moved most of my sites to centralinfo.net, liquidweb, or shanje (bad support there too), and haven't had any real problems.

Well, here is my update:

I did get a reponse from Philip this morning via the billing email address (less than 24hr response), he setup one of my old subaccounts as the new main account. I was then able to view invoices, they were only from December though, and weren't charged, which is good because they had the wrong amounts.

They also responded to my post on their forum asking for updates to support tickets that were open since December, but big surprise, they exist, but are empty, it doesn't have my original text, but it does show the date it was opened. Oh well, some of them were for closing accounts, which it looks like they caught up with, and the others were for problems with sites I already moved.

The good news is he is responding to emails and to the forum, it looks like they are in business again, but I would wait a while before moving any of your sites back to them. I think we will get a good idea after a few months (at least) of what their service will be like. So far they have just ignored anyone's post asking why there was no support since December, so I don't see that as I good sign. I think Philip and Co. should provide some kind of explanation, at least an apology. It still urks me that they ignored everyone's support issues, but had time to work on the control panel. But - they have a lot of good features and a _great_ control panel, so hopefully they will get their act together.