I am opening hosting service, i am thinking to buy automate script which will auto create cpanel account. I saw almost all cpanel auto account creator script. Now i am stuck with awbs or whmcs. Tell me which one is better. Seems that awbs have more feature.

Looking forward to see some replys.

AWBS has a few more features, but WHMCS is a lot easier to use and its client templating system is very clean and smartiezed. I had my staff look over both admin insterfaces and they unanimously chose WHMCS. I am very happy i decided to go with it.

We use AWBS on ECSPortal.com and so far have been fairly happy with it. Although, it does have several little quirks that we do not like and the fact that they will advertise support for some services (ie. DirectAdmin) that do not fully work is a pain. If I had the choice again, I'd go WHMCS if it supported DA.

Without a doubt , WHMCS:
AWBS is poorly supported, poorly put together, and at last check didn't support php5. On top of this, the indidivuals "supporting" AWBS have no clue what they're doing.

Case in point:
I requested support from them quite some time back on an issue that , well, was a bit frustrating. It had something to do with prices not showing up right.
As usual, they requested a login, so I set one up for them. Once this was done, I tested BOTH my login AND theirs, and it worked fine, so I passed the login info on to them.
Within 1/2 hour I received a mail saying "your database is corrupted. We tried XXX fix and it seems to have worked".
I went to my website, and it was COMPLETELY stock, NOTHING was working as far as my logins.
Once I reloaded the backup I made BEFORE they went in there, everything was normal again, but UNTIL then, even I couldn't login.

There have been numerous issues which were critical and cost customers a good deal of money , opened up with the AWBS team. Their response? Shrug it off for months on end.


WHMCS on the other hand is very easily and quickly supported, DOES support php5, and , Matt will make ANY changes necessary to keep a client a client, or get them to become a client!

Case in point:
When moving from MB to WHMCS, I also upgraded from php5 to php5.1 (since mb4 doesn't support 5.1). This meant a great deal of changes to the arrays, as usual. Matt was right on top of the support piping, and had it upgraded to work within 5.1 within 24 hours of being informed WHAT the actual problem was (took some testing on both of our ends). I'd say THAT is reasonable support, in fact, beyond so :)

Hi,

I prefer AWBS, it has more features, excellent support, and continuos updates with new modules and features. Fast response to clients request.

We have been using AWBS for some time, switched over to modernbill this week and arent looking back.

I use AWBS, it's ok, but I'm moving to a total solution, H-Shere :)

We use whmcs and strongly recommend it to everyone. It is more profesional. And you can buy it from resellers. I bought it from licensepal.com and so you can get help from both whmcs.com and from licensepal.com . And also it is cheaper tha awbs

WHMCS is in a great place right now - they've had their ups and downs, but there is no question about it being the best all-in-one system out there.

Great purchase for the price :)

I'd strongly recommend AWBS due to its plenty features and many things which make it the best I've ever tried.

I'd strongly recommend AWBS due to its plenty features and many things which make it the best I've ever tried.

And have you tried whmcs?

Moved from clientexec to WHMCS... I am loving WHMCS. Only criticism I have is that it does not have MaxMind telephone verification built in. It's available through a plug in, but that plug in is very buggy indeed...

However, still very happy with WHMCS..

And have you tried whmcs?
I mentioned at my post "The best I've ever tried" and AWBS have much more features.

I mentioned at my post "The best I've ever tried" and AWBS have much more features.
AWBS may have "much more features", but the implementation is slow, the support is pathetic, and there are so many bugs that are (still) in there that it's just not worth using.

AWBS may have "much more features", but the implementation is slow, the support is pathetic, and there are so many bugs that are (still) in there that it's just not worth using.


More slow that MB for example?

I always have obtained very fast answers to all my support requests

what bugs you talk about?

More slow that MB for example?

Much more.
For example:
AWBS was notified in February of last year that their software was billing clients early (or late in some cases), always random dates. At one point, this cost a client around $500 due to late fees for rent, etc, and got that specific client VERY upset with me.

Their solution?
We've fixed the problem, but we won't release it until the next update.

The next update?
November of last year

So, for 9 months, I had to deal with this. Needless to say, it cost me the client, simply because they couldn't fix this issue.


what bugs you talk about?

Do a search on their forums for date issues. It took years for them to say "oh, we've got this fixed". Of course, the bug still exists, or it did when I stopped using their software in Februar.

Bug A:
Client would signup for package which was a "non-hosting" package
Client would pay
Package would be inserted into database with a date of "1969" or something like that.
Client would receive numerous invoices, pre-dated

Bug B:
with Kayako's integration (which they wrote, and of course, encoded), certain mail extensions were constantly returning invalid when logging in. This was tested and found to be a bug by myself.

They were notified of this bug early this year (Around January I believe)
In March/April, the bug STILL existed, and they had made no effort whatsoever to fix the thing, or reply to my tickets saying it was being worked on.


Of course, in March/April of this year, they still had no php5 support, despite the fact that php5 had already been out for almost 2 years. This only shows you how slow the development on this system goes.



Now, let's compare this to the incredibly speedy and fast support of Matt @ WHMCS, shall we?

When I opened up a ticket 2, maybe 3 weeks ago saying "This is broken", it took us about 48 hours to identify the problem (php 5.1 wasn't supported), and resolve it. THIS is the speed of the resolutions at WHMCS, as opposed to MONTHS of no response, no fix from AWBS.

When I opened up a non critical, low priority support ticket with Matt @ WHMCS, asking for simple integration instructions, I received a response within 24 hours, with detailed information. Now THAT's what I call support, right there. Compare this to AWBS and their pathetically poor, uninformative, argumentative support.

The question I have is there a billing system that will migrate you from AWBS?

The question I have is there a billing system that will migrate you from AWBS?

Doesnt look like anything has officially been released for whmcs for awbs migration, but ask here and i would be surprised if matt didnt have something for you by the end of the week.

http://www.whmcs.com/forums/viewtopic.php?t=514&highlight=awbs+import

It's really not THAT hard to design something to integrate from system A to system B. I setup an AWBS -> MB integration pretty seamlessly, shouldn't be hard to get to WHMCS .

WHMCS on the other hand is very easily and quickly supported, DOES support php5, and , Matt will make ANY changes necessary to keep a client a client, or get them to become a client!



??? I doubt about your saying. You must be a different name of Matt.
I got reply for my ticket from whmcs is more than 6 hours.
And, I try to convince Mat, the only person who manages the script (i guess) to enable customized username and password when automatically create cpanel accounts, since it is more likely the whmcs will generate the same username, but Matt will never consider about it.

Poor support and unmatured script!

Poor support and unmatured script!

Your request is hardly indicative of "poor support". Simply because he won't do something that ONE person wants does NOT mean that the script is "poorly supported", it means that he is managing his time and abilities properly. If youwant this added, do things in the proper fashion, open up a forum post, get OTHER's feedback on this, and if it's got enough support, it WILL be added.

Allowing the user to choose their own u/p is a minimalistic feature request.

SUPPORTING one's product means taking valued feedback, making it better, fixing BUGS in the script. For example:

On Friday afternoon, I opened a ticket re: passwords, and how they're stored in the database unencrypted. Within 24 hours, he responded to the ticket, assuring me that this would be resolved in the next release, but the server passwords would remain unencrypted, due to necessity.

After responding with numerous ways to encrypt the system passwords so that it is unencryptable, again, he responded (again within 24h) stating that system passwords would be encrypted as well in the db.

This is VERY indicative of a developer providing PROPER support, LISTENING to what their clients say, and taking their advice on things. I can NOT think of ANY other system which does this at all

overall, I like whmcs l lot. It is a good script. but I am just not happy about its lacking of some fetal features. Maybe I've just expected a lot....

overall, I like whmcs l lot. It is a good script. but I am just not happy about its lacking of some fetal features. Maybe I've just expected a lot....

Well i hardly consider a reply just over 6 hours as poor.

And you're right, you probably are expecting too much, if there was a perfect product, it would have no competitors. Unfortunately nothing is perfect but only what is closest.

AWBS by far if you are choosing from the two. Rich in features and easily can grow with your company. It's bit on the ugly side at times - but overall - great system. I personall like CE (I don't need all the bells and whistles).

AWBS only, because its actually worth much much more then any other billing script, yeah it automates everything and you need not do anything. It has way more then plugins/integrations with panels, service providers, processors etc. I am yet to find more functional software then AWBS, But their theme sucks big time, Last time i saw on their forums, they published a thread writing they are coming up with a new theme engine for a better AWBS.

??? I doubt about your saying. You must be a different name of Matt.
I got reply for my ticket from whmcs is more than 6 hours.
And, I try to convince Mat, the only person who manages the script (i guess) to enable customized username and password when automatically create cpanel accounts, since it is more likely the whmcs will generate the same username, but Matt will never consider about it.

Poor support and unmatured script!

Your logic is completely backwards for cpanel account creation. That is EXACTLY the reason why its not going to be integrated. Your completely wrong.

If you want something out of the box that can take an order, bill the client, and invoice them x days ahead of renewal, and is basically half dummy-proof, then whmcs beats awbs easily.

Those who want something that really does take care of everything including automated setups, then awbs does have the upper hand against whmcs on that basis alone.

Those who want something that really does take care of everything including automated setups, then awbs does have the upper hand against whmcs on that basis alone.

AWBS has absolutely no upper hand, whatsoever compared to WHMCS
Automated account setup? It's in both
Support? well, we've covered that

WHMCS wins hands down, in my opinion.

AWBS has absolutely no upper hand, whatsoever compared to WHMCS
Automated account setup? It's in both
Support? well, we've covered that

AWBS's helpdesk doesnt have email piping, which is pathetic in my book. Plus everyone knows how bad its templating setup is right now. WHMCS has smarty! :agree:

Been using WHMCS for 6 months now. Great product!

WHMCS, huh? Just tried logging in to the admin demo, and on the first try was told I'd exceeded the three invalid login attempts and my IP is banned. Not very promising, IMHO, but things break.

Can you integrate a different helpdesk with it, like Kayako?

I don't think so. What i did was just remove the support links and linked it to a external helpdesk though.

Yup, sounds like a good plan. To be honest I'm looking, and it's currently a toss between this and AWBS...price is about the same, but WHMCS has an importer from WHM*P...a real plus.

I'll contact for a demo license to test. Maybe they will include the importer as well...

WHMCS, huh? Just tried logging in to the admin demo, and on the first try was told I'd exceeded the three invalid login attempts and my IP is banned. Not very promising, IMHO, but things break.

Can you integrate a different helpdesk with it, like Kayako?

Sure you didnt try logging in wrong 3 times? =P If you messed up, its your own fault.

Actually there are already to kayako login share scripts for whmcs, just search their forums.

Also, you dont have to contact them regarding a free trial, just order free one. Its easy and instant.

Yup, sounds like a good plan. To be honest I'm looking, and it's currently a toss between this and AWBS...price is about the same, but WHMCS has an importer from WHM*P...a real plus.

I'll contact for a demo license to test. Maybe they will include the importer as well...
Well, I'd just say order a trial license for AWBS (2 weeks) also and compare yourself. Then decide which suits your needs more.

Hmmm...am I sure I didn't try logging in three times?
Let's see....*click*...*type*...*submit*...BANNED. Nope, just the once. ;)

Thanks, I'll have another poke at their forum when I have a moment. Not thrilled about Smarty templates, though...never liked them much.

Sure you didnt try logging in wrong 3 times? =P If you messed up, its your own fault.

Actually there are already to kayako login share scripts for whmcs, just search their forums.

Also, you dont have to contact them regarding a free trial, just order free one. Its easy and instant.


Bear is right. The demo isn't working. I tried it yesterday twice from two different locations.

And smarty rocks!!!

If anyone wants a demo, PM me. I can give you a free login to our WHMCS system.

I'm using both. I have the full, not leased, license for each.

To be honest, both have their pros and cons. WHMCS is clean and has a very user-friendly interface for both customer and admin. AWBS seems to have more features and supports many more 3rd party domain resellers and payment providers than WMHCS. I think AWBS is for more experienced users, as far as integrating your site into it goes, and it has some features built into it already that you may want now, rather than having WHMCS to add in future versions.

AWBS just released a signigficant update today, and I feel there is more active development with AWBS, only because it seems like there are more developers working on it. WHMCS is very dedicated to becomming better software, but it has some catching up to do.

Support is A+ for both. I've had my questions answered professionally and within an acceptable amount of time. Each site also has support forums.

I think for first timers, WHMCS would be best. It's easy to set up, integrate, and manage. For hosts that have been around a while and don't want to pay for MB, AWBS will work just fine.

If I were to buy another license today, I'd buy AWBS. To me, AWBS is more the "adult" and WHMCS is like a "teenager" still growing up.

I suggest you install the trial versions of both, test them to their fullest, then decide. Hope that helps.

I think for first timers, WHMCS would be best. It's easy to set up, integrate, and manage. For hosts that have been around a while and don't want to pay for MB, AWBS will work just fine.

Odd, I actually switched AWAY from MB (after being with them for 2 years) to WHMCS. Definately glad I made the move. Been in the hosting business for 5 years now. I wouldnt really call that old, but definately not a youngin when compared to the market.

Not sure how you say that AWBS has more development going on than whmcs. They might have more developers, just like MB, but WHMCS has evolved more in the last 6 months than both of them.

AWBS has a few extra features that I would like to see in WHMCS, but at the core of things (the most important features), WHMCS does them better IMHO. But of course this is all to all about what suits you best. They are all tools and sometimes one tool works a little better than the other for a job. BUT, I think this post was made to see what WE think is best, so keep the ideas, opinions, complaints, etc, coming. As I think that will really help the OP out.

Also, about WHMCS not having particular payment gateway and domain registrar support, well, if your missing something, bring it up to Matt. I needed bluepay support and he coded it within 2 weeks of my request. He is great to work with. What really peeved me off about AWBS was the fact that the official developers had absolutely no import scripts for any other billing system. They basically said your on your own and/or some of the clients have made some that you might be able to try out. Pretty sad if you ask me. Ive definately witness a lot of childesh responses from AWBS support. While i do think they have a feature packed product, the quality of it is lacking, the template setup is bad, and again, the staff is ruining its chances of becoming a market leader.

Not sure how you say that AWBS has more development going on than whmcs. They might have more developers, just like MB, but WHMCS has evolved more in the last 6 months than both of them.


Check the latest ver. of AWBS 2.3.0 which was released yesterday and you'll know. ITS AMAZING! really great one with much much more supported modules (OpenSRS, telesign voice verifactaion, ResellOne, Chronopay,etc...) besides many new features and improving the template work.
They have been always great about development but this release is the best as they have got new developers now ;)

I'm using both. I have the full, not leased, license for each.
To be honest, both have their pros and cons. ....
...
...

I suggest you install the trial versions of both, test them to their fullest, then decide. Hope that helps.

I agree with thinkaholic, each of them has something and something bad. one thing I did not like with awbs is lacking of a piping ticket. (in their forums, a user contributed a script for the purposes, but forums is not available to non-awbs owners.)

support of both is very good, Matt of whmcs, and Sam of awbs answers very quickly and their answer is useful and sufficient for the question.

one thing I did not like with whmcs, is that their user area does not contain much info about their package. a good user-area should contain nameservers, expiry dates, login info etc. awbs contains more data of this kind.

another thing I did not like with whmcs is that I am only interested in own license (and not lease) and branding free. if you want an owned license and branding free copy of whmcs it costs $245, but awbs does not have a brand at all, so it costs only $165, I think Matt needs to revise his prices with his competitors.

template system of awbs is not as hard as people are saying here, may be it was before, but not in current version. also as long as I see in their forums, I see they are always listening to their users bug reports, feature request etc.

so I would not say whmcs is bad or awbs is good, I would only say they are very nearly competitive. and we should wait to see which one is winner.

I agree with thinkaholic, each of them has something and something bad. one thing I did not like with awbs is lacking of a piping ticket. (in their forums, a user contributed a script for the purposes, but forums is not available to non-awbs owners.)

support of both is very good, Matt of whmcs, and Sam of awbs answers very quickly and their answer is useful and sufficient for the question.

one thing I did not like with whmcs, is that their user area does not contain much info about their package. a good user-area should contain nameservers, expiry dates, login info etc. awbs contains more data of this kind.

another thing I did not like with whmcs is that I am only interested in own license (and not lease) and branding free. if you want an owned license and branding free copy of whmcs it costs $245, but awbs does not have a brand at all, so it costs only $165, I think Matt needs to revise his prices with his competitors.

template system of awbs is not as hard as people are saying here, may be it was before, but not in current version. also as long as I see in their forums, I see they are always listening to their users bug reports, feature request etc.

so I would not say whmcs is bad or awbs is good, I would only say they are very nearly competitive. and we should wait to see which one is winner.

Wait? who is going to decide who the winner is? The customer, right? Exactly, thats why so many customers are switching from AWBS to WHMCS.

As far as WHMCS lowering its price, i think thats a bad idea. Why should WHMCS lower its price when the other product isnt as good? WHMCS is selling fine at its current prices.

Also, you must be mistaken as WHMCS does store all the data you just mentioned, so i have no idea where you getting the idea that its not.

Exactly, thats why so many customers are switching from AWBS to WHMCS.

any exactly that's why so many customers are switching from whmcs to awbs too!

and why do you say awbs is not good and why are trying to force your opinion to anyone that you are 100% correct and awbs is bad? as someone said before in this topic each user should see all of them and choose the one which fits his/her needs better from viewpoint of features-richness and ease-of-use only for that user and not for you.

any exactly that's why so many customers are switching from whmcs to awbs too!

HUH?
Seriously, you MUST be joking here. With the incredibly poor support of AWBS, their LOUSY templating system, and their refusal to update the system and fix bugs, what you are saying here makes absolutely no sense at all.


and why do you say awbs is not good

Because it's NOT. It's TERRiBLY coded, POORLY implemented, and it's got the WORST support of any system like this I've ever seen!


ach user should see all of them and choose the one which fits his/her needs better

There, you're right, so stop trying to mislead people into thinking massive individuals are "switching" to AWBS from WHMCS. That just just false. ANYONE who does so is getting a downgrade in service, not an upgrade

seriously I am NOT joking here. may be their support was poor before, I don't know, but whenever I submitted a ticket with them, I got the answer less than 24 hours!

anyway, this discussion and forcing others to accept if whmcs is better or awbs is nonsense. each hosting company should try all of them and choose the one which fits his needs... and I don't think moving from whmcs to awbs is downgrade nor vice versa as each of them has disadvantages and advantges to another one.

My suggestion is WHMCS but I have never uses AWBS..so, not sure how they compare. I have used other companies (Lpanel, MB, & WHMAP), but WHMCS has better ease of use, integration, and support (Forum or Ticket).

any exactly that's why so many customers are switching from whmcs to awbs too!

and why do you say awbs is not good and why are trying to force your opinion to anyone that you are 100% correct and awbs is bad? as someone said before in this topic each user should see all of them and choose the one which fits his/her needs better from viewpoint of features-richness and ease-of-use only for that user and not for you.

How am i forcing my opinion? Im just sharing mine and also the facts. I have experience with AWBS and WHMCS, so my points are very valid.

Could you by chance give point me to some awbs forum posts about users that are switching from WHMCS to AWBS? Im quite curious about this as i would like to see their logic for this.

I do agree that AWBS has some nice features and i have heard it has the best domain registrar features in the market (for people that purely run registrars), but WHMCS ease of use, organized admin interface, and smarty templating, quite outway it. Plus not to mentioned its helpdesk versus awbs's.

A local hosting company friend of mine changed from WHMCS to AWBS....

but he quickly changed back 3 days later... ive yet to ask for his reasoning but i use WHMCS myself and, just from changing from the latest MB5, i'd say im more than just impressed... it has all the features one would need.. and is very active in listerning to customer demand for the extra needed features.. yet... with everything it has, its not half as slow or demanding on the system as modernbill.

Even though WHMCS is a new kid on the block... id invite you to take a look at http://www.whmcs.com/forums/viewforum.php?f=2 and see its raving reviews...that many people cant be wrong.

How am i forcing my opinion? Im just sharing mine and also the facts. I have experience with AWBS and WHMCS, so my points are very valid.

Could you by chance give point me to some awbs forum posts about users that are switching from WHMCS to AWBS? Im quite curious about this as i would like to see their logic for this.

I do agree that AWBS has some nice features and i have heard it has the best domain registrar features in the market (for people that purely run registrars), but WHMCS ease of use, organized admin interface, and smarty templating, quite outway it. Plus not to mentioned its helpdesk versus awbs's.

I know your points are valid. and I never said whmcs is not good, but indeed it is too much better than many other softwares such as lpanel, CE, MB etc.
I see whmcs became popular very fast in a short time and I see a good foture for it. I just said each software has something good and something bad, this does not necessarily mean that I meant whmcs is bad.

Could you by chance give point me to some awbs forum posts about users that are switching from WHMCS to AWBS? Im quite curious about this as i would like to see their logic for this..

I believe they -users who are switching from WHMCS to AWBS- don't have to post this at the forums, they can just order and use the importer ! otherwise AWBS developers wouldn't made the WHMCS importer :)

As for myself, I would prefer AWBS for sure just for the much features it has and its supporting for all that control panels, domain registrars, payment gateways..etc. but have not used WHMCS actually before, so dont know which is easiest to deal with.

Whmcs is recomendate !!

I believe they -users who are switching from WHMCS to AWBS- don't have to post this at the forums, they can just order and use the importer ! otherwise AWBS developers wouldn't made the WHMCS importer
Most apps these days in the same field offer a converter from the competition as an added incentive to switch. That doesn't mean there are lots moving over, just that they wanted to make it simple to do so. (WHMCS has one to move from AWBS as well...;) )
Most often customers that are switching do post, though. Some to just say "Glad I"m leaving xxx", some to ask "where's the importer from xxx", others to get that "welcome to the new app family" reply and so on. For me, I tried to see it from the customers point of view, and tried both systems. I felt WHMCS was a simpler, easy to use ordering system, a bit more intuitive than AWBS. When getting sales, simple is good, m'kay?

When getting sales, simple is good, m'kay?

Precisely
It WOULD be nice to have a checkout system, but that could make things a tad more complicated.

My only complaint with WHMCS so far? Their licensing sucks.
Twice in the past week my "admin area" has been disabled for hours on end because WHMCS' servers are down, meaning my license can't be validated, blah blah blah.

Precisely
It WOULD be nice to have a checkout system, but that could make things a tad more complicated.

My only complaint with WHMCS so far? Their licensing sucks.
Twice in the past week my "admin area" has been disabled for hours on end because WHMCS' servers are down, meaning my license can't be validated, blah blah blah.

I cannot access http://whmcs.com right now, is their site down?

Twice in the past week my "admin area" has been disabled for hours on end because WHMCS' servers are down, meaning my license can't be validated, blah blah blah.
Thier site is unreachable right now and I can access my admin area fine. It was a bit slow logging in, but it did log in and allow me access. You can't?

Thier site is unreachable right now and I can access my admin area fine. It was a bit slow logging in, but it did log in and allow me access. You can't?
Nope
Because their site is "down", the phpaudit system can't call home and verify that the license is valid, hence your slow access time .

This is the second time this week that this has happened. The first time I was well able to access my system, but this time, no dice. The typical license error shows up, which is just embarassing.

It's my understanding that the new license practice allows for several "unverified" logins before producing any error, and it's only the admin areas affected. How is that embarrasing for you? Does it affect client logins as well?

How is that embarrasing for you? Does it affect client logins as well?

No support can be provided, no client details can be provided, if needed, no custom packages can be created (in my case), you name it.

Telling a client "I can't get to my billing system to help you out" is embarassing. Last week (friday) when this happened, I ended up having to wait 5 hours to provide a client with the cc they signed up under. Today, I've got 3 tickets that have been waiting since 5am CST that I can't get to. That just makes me look bad.

I'm not saying WHMCS is bad, but Matt REALLY needs to get this straightened out quicker, as hours of downtime is not acceptable for anyone.

Completely agree. I wonder though how come mine works, yet yours doesn't? Mine is a pretty recent download, maybe something in that relates to the new licensing that you don't yet have?

Completely agree. I wonder though how come mine works, yet yours doesn't? Mine is a pretty recent download, maybe something in that relates to the new licensing that you don't yet have?

Are they both owned licenses? Maybe leased licenses and owned licenses behave differently?

It's possible that it's differently handled, it's also possible that I had exceeded the limit of admin logins on Friday (again 5 hours!!) and the system just cut me off.
It's also possible that the software isn't downloading the local key properly, but the local key situation should NEVER have to be used if the software and licensing is setup properly. This is why multiple licensing servers are used.

No support can be provided, no client details can be provided, if needed, no custom packages can be created (in my case), you name it.

Telling a client "I can't get to my billing system to help you out" is embarassing. Last week (friday) when this happened, I ended up having to wait 5 hours to provide a client with the cc they signed up under. Today, I've got 3 tickets that have been waiting since 5am CST that I can't get to. That just makes me look bad.

I'm not saying WHMCS is bad, but Matt REALLY needs to get this straightened out quicker, as hours of downtime is not acceptable for anyone.

Make sure you are using the latest stable version... as of 2.5.8 the license method was changed due to complaints such as this.

First, the clients area is never disabled so your customers won't know there is a problem.

Second, the license is cached locally for several days (not a limited number of logins) so you should always be able to get to your admin screen, although the home admin page will load slow as it's attempting to verify your license but will fall back to the local copy.

I'm not sure if this is stored in the database or a local file, if the latter is true you may need to verify that file has write permissions.

Once they are back online, you should make sure you are using the latest version and that all your files are up to date, if so you should contact them inquiring as to why this is happening rather than being upset at them.

WHMCS has always been extremely helpful and willing to resolve any issues you have with their software.

Make sure you are using the latest stable version... as of 2.5.8 the license method was changed due to complaints such as this.

Yeah yeah, I know for a fact that I am.


First, the clients area is never disabled so your customers won't know there is a problem.

That's a load
Just because the CLIENT area isn't disabled doesn't mean the "customers won't know there is a problem". It just means they can submit all the support tickets they want and have to wait to get things resolved.


Second, the license is cached locally for several days (not a limited number of logins)

Again, this is known.
The PROBLEM here is that the software forces insecure setups, forcing users to allow php downloads, which is unacceptable, period. This is a high security risk


I'm not sure if this is stored in the database or a local file, if the latter is true you may need to verify that file has write permissions.

It's in a file, it's stored to a key, which is downloaded by WHMCS every few days. I've already been over this with Matt.


WHMCS has always been extremely helpful and willing to resolve any issues you have with their software.

The SOFTWARE isn't the problem. It's the unprofessional hosting that he's receiving, or the lack of monitoring of certain ports. Unfortunately, because he's chosen this route, access to administrative tasks are disabled.

Security is key here. Requiring customers to "download a key" every few weeks isn't going to cut it, requiring customers to enable insecure methods in php (such as downloading files), again, isn't going to cut it.

The PROPER solution to this problem is license server redundancy. More than one server is necessary to deal with these issues. If there was a problem with server A, server B should be kicked over to, and so on, and so forth. Using phpaudit, as I do, I know it's incredibly possible to pull this off.

agreed, like my post in the other thread about this issue, when whmcs.com goes down, our systems slow to a hault, delayed about 30 seconds per page load. not acceptable.

they need redundancy on the licensing server.

my guess, he will eventually get to this, as I see it, Matts making a good $ on licenses, if everyone i see in forums that says their buying licenses actually is, $200 per person really adds up fast.

would be interesting in starting a thread just to count how many of us bought owned licenses this year. bet its a good number.

whatever the case, its a great product and hope to see it grow.

Most apps these days in the same field offer a converter from the competition as an added incentive to switch. That doesn't mean there are lots moving over, just that they wanted to make it simple to do so. (WHMCS has one to move from AWBS as well...;) )


I'd agree about this, but still believe that AWBS is the best at features and the supported modules.

ppl who use WHMCS and AWBS are different, cuz who use WHMCS they need simplicity, but who use AWBS they need the much more features/modules and can deal with its - a little bit complicated- Admin area, IMHO.

ppl who use WHMCS and AWBS are different, cuz who use WHMCS they need simplicity, but who use AWBS they need the much more features/modules

Wrong
Let's take my case for example:
WHMCS wasn't chosen in my case because it's "simple", but because it can actually do what I need it to do. So could AWBS if they got off their tail ends and provided a little bit of support there.

With WHMCS, it's incredibly easy to integrate external stuff such as monitoring, graphs, logs, etc, into the system. With AWVS, it is not.

With WHMCS, it's incredibly simple to integrate an EXISTING design into the system. With AWBS, it's a pain (believe me, I've done it).

With WHMCS, support cases are resolved within 24 hours, no matter HOW difficult it is. With AWBS? When I was there a year ago, they still had things open from years ago (date issues,etc), which the admin just continued to refuse to do anything about.

linux-tech ,

I always notice from your posts that you are a real big ANTI-AWBS. Somehow you should try them now, thier support is excellent and most cases are being responsed at less than 24 hrs actually.

Also the template system is much better now and you can try it yourself. So, its not the same system you tried a year ago. But I still see that AWBS is for users who want much more features and modules and WHMCS is for the simplicity but really less features and modules :)

I might get WHMCS trial license soon and test it myself so I can judge better, as my current opinion is based at features/modules that is stated at thier website and the demo section.

Also the template system is much better now and you can try it yourself. So, its not the same system you tried a year ago.

I hardly doubt that. Given my experience with their so called support (even on a non trial basis), their staff don't know a thing about what they're doing. I'll pass on that horrifying experience, thank you.

i tried out whmcs. maybe its just me but i never could get it to work right. so i think im just going back to whmautopilot

i tried out whmcs. maybe its just me but i never could get it to work right. so i think im just going back to whmautopilot
Did you actually try to get support, or just give up?
What part of whmcs couldn't you get to "work right"? What, specifically did it not do that you think it should have?

WHMCS works out of the box very well, and it's quite simple and standard to setup, so if you're having issues, most likely it IS just you,b ut at least give it a fighting chance before abandoning it.

Did you actually try to get support, or just give up?
What part of whmcs couldn't you get to "work right"? What, specifically did it not do that you think it should have?

WHMCS works out of the box very well, and it's quite simple and standard to setup, so if you're having issues, most likely it IS just you,b ut at least give it a fighting chance before abandoning it.

i guess i just gave up.. i was simple to setup whmautopilot.. but i couldnt get it to create the account with the packages i wanted with whmcs

I got away from whmap as fast as I could a while back... WHMCS is a great product on its own, and is easy to setup, customize, and maintain - but even better is the support!

If you can't get something to work right, check out the user forums for community support, browse the knowledge base, or open a ticket and get an answer right away (Never been more than 12 hours for me as compared to DAYS with some companies)

The problem you mentioned about creating the account with the packages you wanted sounds familiar - I think I had similar issues at one point. I don't remember the exact fix but I think it was related to spelling/capitalization of the package I had created in WHM and the name I had entered in WHMCS. The two do have to match exactly...and you do have to actually create the packages in whm first.

Hth,

I got away from whmap as fast as I could a while back... WHMCS is a great product on its own, and is easy to setup, customize, and maintain - but even better is the support!

If you can't get something to work right, check out the user forums for community support, browse the knowledge base, or open a ticket and get an answer right away (Never been more than 12 hours for me as compared to DAYS with some companies)

The problem you mentioned about creating the account with the packages you wanted sounds familiar - I think I had similar issues at one point. I don't remember the exact fix but I think it was related to spelling/capitalization of the package I had created in WHM and the name I had entered in WHMCS. The two do have to match exactly...and you do have to actually create the packages in whm first.

Hth,

i have a dedicated server up... so i have root and thats where i created the packages. should i set up a resellers account and do it that way. how did you do it?

I hardly doubt that. Given my experience with their so called support (even on a non trial basis), their staff don't know a thing about what they're doing. I'll pass on that horrifying experience, thank you.

Strange, I had replies with in 12 hours for all the ticket (8 total) I put in with AWBS. This was two weeks ago.

Strange, I had replies with in 12 hours for all the ticket (8 total) I put in with AWBS. This was two weeks ago.
You're definitely right, AWBS have been improving themselves much and still.

Hello,

I recommend AWBS, WHMCS cannot provide support, Matt does get out of hand alot of times when he is stressed out, one thing I dont understand is why Matt himself works on his own while he is earning ££££££££££ ' thousands of pounds per month. I dont know but I do think that he is being a bit greedy there!

WHMCS cannot provide support

Yeah right
Matt may be "by himself", but it's how he's chosen to do things, and until it's PROVEN that he can't handle the workload, why should he be forced (by you or anyone) to change this?

EVERY ticket I've had sent into the system has been addressed and closed within 24 hours, so clearly, he CAN handle things by himself, otherwise these would not be answered and resolved so quickly.

Compare this to the support of AWBS who lets tickets go for days, screws up databases, ignores crucial issues and simply has no concern for customers whatsoever. I think the choice is obvious.

Yeah right
Matt may be "by himself", but it's how he's chosen to do things, and until it's PROVEN that he can't handle the workload, why should he be forced (by you or anyone) to change this?

EVERY ticket I've had sent into the system has been addressed and closed within 24 hours, so clearly, he CAN handle things by himself, otherwise these would not be answered and resolved so quickly.

Compare this to the support of AWBS who lets tickets go for days, screws up databases, ignores crucial issues and simply has no concern for customers whatsoever. I think the choice is obvious.

Matt isn't alone, I have had a ticket answered by someone else once.

WHMCS gets 11/10 from me :D

Hello,

I recommend AWBS, WHMCS cannot provide support, Matt does get out of hand alot of times when he is stressed out, one thing I dont understand is why Matt himself works on his own while he is earning ££££££££££ ' thousands of pounds per month. I dont know but I do think that he is being a bit greedy there!

Funny how he says this, then claims to be a WHMCS certified reseller. He also spammed me (got my contact info off the whmcs forums) to try and get me to buy whmcs services directly from him instead of Matt (aka, try to undercut the hand that feeds him). Matt has informed me that this user is not a whmcs certified reseller. Doesnt sound to me like this guy has an opinion that is to be trusted.

Yeah right
Matt may be "by himself", but it's how he's chosen to do things, and until it's PROVEN that he can't handle the workload, why should he be forced (by you or anyone) to change this?

EVERY ticket I've had sent into the system has been addressed and closed within 24 hours, so clearly, he CAN handle things by himself, otherwise these would not be answered and resolved so quickly.

Compare this to the support of AWBS who lets tickets go for days, screws up databases, ignores crucial issues and simply has no concern for customers whatsoever. I think the choice is obvious.
Where have you been? He's hired two employees ;)

Where have you been? He's hired two employees ;)

Well, I've only worked with Matt. I know he HAD some sales individuals working with him previously, but haven't seen them in months.

Funny how he says this, then claims to be a WHMCS certified reseller. He also spammed me (got my contact info off the whmcs forums) to try and get me to buy whmcs services directly from him instead of Matt (aka, try to undercut the hand that feeds him). Matt has informed me that this user is not a whmcs certified reseller. Doesnt sound to me like this guy has an opinion that is to be trusted.
Yes MACscr, that's right! This sounds like someone trying to get some revenge here! He was a certified reseller (under a different company name) until the point he started spamming users via the forum offering them cheaper prices, at which point his certified reseller status was terminated by myself - this was just a few days ago. Now this post turns up. Funny that, eh?!?

Matt

AWBS's helpdesk doesnt have email piping,

Yes it does. Your very misinformed.

Compare this to the support of AWBS who lets tickets go for days, screws up databases, ignores crucial issues and simply has no concern for customers whatsoever. I think the choice is obvious.

I would not talk about something haven't try. you might have this 1+ years ago but not now :)

If you're talking about support, then it's very easy to test and see what company is better right now.

Just register for an account in both company's support system and then submit a support ticket. As some technically complex question, and see which one answers best.

Then do it again (different question) at different times of the day, etc... and see who answers most consistantly.

It's so easy to test a company's support and service like this. I don't see why you would take the word of anyone on these forums, because they all have their own past history and subjective issues.

Test things for yourself and make your own opinions.

I have never used ABS but whmcs is a very neat system with pretty much all features i need.

I have had a time in this week too when my license was showing as invalid coz their site was down....

Compare this to the support of AWBS who lets tickets go for days, screws up databases, ignores crucial issues and simply has no concern for customers whatsoever. I think the choice is obvious.

So have you tired AWBS lately? According to this thread you used a like a year ago.

I have never used ABS but whmcs is a very neat system with pretty much all features i need.

I have had a time in this week too when my license was showing as invalid coz their site was down....

I bet the issue is actually more on your end. I havent had a single moment of downtime since the new licensing setup was implemented a couple months ago.

So have you tired AWBS lately? According to this thread you used a like a year ago.

Even the past comes into play when your talking about a companys reputation.

Matt and his TEAM have provided nothing but outstanding support majority of tickets are resolved within a very short period of time (2-3 hours).

Having used WHMCS for some time now, and currently use it on our system as well I can highly recommend them.


Derrick

Probably true for the majority, but I didn't get any help trying to get the OpenSRS module working. The OpenSRS module appears broken in the version I was using, but got no confirmation of anything from support. We are not a paying customer, but w/o that module, we would have to go with something else.

Probably true for the majority, but I didn't get any help trying to get the OpenSRS module working. The OpenSRS module appears broken in the version I was using, but got no confirmation of anything from support. We are not a paying customer, but w/o that module, we would have to go with something else.

I haven't had to many problems with WHMCS although now I'm thinking of switching back to CE as I don't really need all the features in WHMCS. The only thing that is stopping me is having to resetup all clients.

I actually paid WHMCS to escalate the OpenSRS plugin but then realised that I dont need it afterall as I'd rather send the customer to manage.opensrs.net to make any domain changes.

Does the OpenSRS module work? I just get a blank page after clicking on the register this domain in the admin interface. No errors, no traffic to the OpenSRS server. If I enable one of the other registrars I will get an error when doing that...(with incorrect login details, but nothing for SRS)

Does the OpenSRS module work? I just get a blank page after clicking on the register this domain in the admin interface. No errors, no traffic to the OpenSRS server. If I enable one of the other registrars I will get an error when doing that...(with incorrect login details, but nothing for SRS)

I only tried it after it was finshed and was getting errors stating that some registration info was missing. After that I just didn't realy feel like having to debug it and have to wait for Matt to make changes.

On top of that I haven't had good luck with OpenSRS replying to support tickets in a timely manner so I thinking of droping them for all but .ca registrations.