View Full Version : The good, the bad and the ugly on fdcservers.net
Axel Teflon 06-14-2002, 02:18 AM Alright guys, I am thinking about http://www.fdcservers.net and depending on how the next few motnhs work out for me, they may be my next step. Sooo... if anybody has any good or bad comments about them could you please reply.
Thanks to everyone in advance.
-Darren
swijaya0101 06-14-2002, 02:53 AM everything is good until when i terminate my account !!! ...
i cancel my account on the 26th May ... on the 28th server is off ... until today, still waiting for my 2 months refund as I paid 3 months in advance.
TKJun 06-14-2002, 03:54 AM y you terminated your account?
their service bad? or technical support?
or their bandwith sucks?
i think there are some reason you terminated it
swijaya0101 06-14-2002, 04:06 AM nope ... their service is quite good .... bandwidth is cogent, but surprisingly quite fast to me ... i choose nocster.net coz they provide a cheap CPanel 4.8 as I am not a linux expert.
StarGate 06-14-2002, 04:51 AM I have 3 servers there and I am satisfied so far.
dabystru 06-14-2002, 06:08 AM We have 12 servers with FDC Servers as additional service for our RackShack customers who need to transfer more than 1 TB a month. The network is less reliable than RackShack's (Cogent-only), but bandwidth is much cheaper. Nice service, free OS reinstalls. Great transfer amounts with standard service: see MRTG graph here (chicago.saburovo.com).
One note on IPs: you probably won't get 100 IPs per server, though it states they are unlimited. When we tried to request 100, the suggestion was to request no more than 10 per week. I think this is limitation Cogent imposes on their ISPs.
Overall, FDC are probably the best provider of Cogent-only connected servers.
I have a server at fdcserver but I have a problem with upstream.
Here is a example. I do a ftp connection to my server from a RS box:
ncftp /home/ziki > get uumap.tar.Z
uumap.tar.Z: 1.81 MB 67.93 kB/s
ncftp /home/ziki > rm uumap.tar.Z
ncftp /home/ziki > put uumap.tar.Z
uumap.tar.Z: 1.81 MB 1.77 MB/s
The upstream is really bad.
Here is another example from a box in Belgium:
ncftp /home/ziki > get uumap.tar.Z
uumap.tar.Z: 1.81 MB 39.79 kB/s
ncftp /home/ziki > rm uumap.tar.Z
ncftp /home/ziki > put uumap.tar.Z
uumap.tar.Z: 1.81 MB 480.93 kB/s
Do you have this problem too?
dabystru 06-14-2002, 08:28 AM Hmm, interesting. I think it depends which sub-net your FDC server is located. From RackShack server to one of our FDC servers:ncftp /home/admin > put uumap.tar.Z
uumap.tar.Z: 8.13 MB 90.06 kB/s
ncftp /home/admin > get uumap.tar.Z
uumap.tar.Z: 8.13 MB 439.32 kB/s
From the same RackShack server to another one of our FDC servers:ncftp /home/admin > put uumap.tar.Z
uumap.tar.Z: 8.13 MB 815.52 kB/s
ncftp /home/admin > get uumap.tar.Z
uumap.tar.Z: 8.13 MB 39.24 kB/s
As you see the results are tottally opposite. Since there are 40 or so servers sharing each 100 Mbit connection at FDC, I would assume this depends on usage pattern of other servers sharing the same connection.
k6cheung 07-05-2002, 07:31 AM I got problem with the upstream too! =(
I am with FDCserver
k6cheung 07-05-2002, 07:53 AM there is the stats.
ftp to FDC server 1100bytes/sec
download from DC server 32bytes/sec
that's QUITE slow =(
seg fault 07-05-2002, 08:27 AM FDCSERVERS are ok. I wouldn't use them for anything other than backing up data.
Too unreliable for web hosting and support is not as good as you would need for a server in a production environment.
The main man @ FDC also has selective 'hearing'. If he doesn't like your support request, or anything you email him, you will be ignored.
My servers timed out all the time, but like I said - unlimited transfer is good for remote backups. However, the speed is often very very slow.
I would not recommend FDC - unmetred may sound great, but the other things you dont get is what is of concern ;)
No FDC experience, but wanted to throw in something I overheard somewhere. (Probably another forum?) I believe that I read somewhere that FDCServers are beginning to max out their available bandwidth, and that they've recently placed another order for some more 100 Mbps lines. But, again, this is coming from someone who's not even a customer, so don't take it for fact.
Erich 07-05-2002, 09:44 AM dabystru,
may I ask, is chicago.saborovo.com a 99 or a 399 server?
I have 4 servers at rackshack and a 399 server at fdcservers and VERY satisfied with BOTH. Had a couple hard reboot requests for rackshack (my fault - logfiles grew too large) and got them all done within just a few minutes, every time, GREAT. No service request needed so far for fdcservers, keeping fingers crossed. On the other hand, I shouldn't need anything except a reboot maybe.
seg fault 07-05-2002, 09:51 AM I just dont find FDC servers very professional.
They sometimes do their best to resolve any problems, but I also think they are too small to cope with the amount of work in which they have.
I have never had good network speed, always had at least one on-going problem, and Petr truely ignores support requests that I would assume he deems too time consuming.
We were moved from switch to switch, network cards changed, router changed and still very poor network speeds.
Poor speeds from 2 servers - its telling you something.
As for IP's - I pre-paid for 9 months to get a block of 128 - which took them 3 weeks to get, and they never did get reverse DNS working.
When I ordered my second server (for a client of mine, he wanted unmetred) they couldn't install FreeBSD - but they DID compensate with a better chip and mobo. Regardless, that server had poor speeds too.
DO NOT GET AN FDC BOX TO HOST ANYTHING CRITICAL - YOU WILL JUST SET YOURSELF UP FOR A FALL
'nuff said :P
Aristotle 07-05-2002, 10:31 AM We have 4 servers with RS and one with FDCServers. I'm thinking of adding another server with FDC.
FDCServers hosts one of our network's most bandwidth intensive sites... our jediknightii.net files database.
Talk about putting a server to the test... and it's held up like a charm. One month down.. and the sucker hasn't flinched. Not even a reboot needed.
Petr gets back to me promptly with any questions I might have.
They also just started backups for a small fee... and that's always something that's worried me about Rackshack... But don't get me wrong.. I love our RS servers as well.
Naturally, we backup all our network sites onto another server we have tucked away at yet another location...
But overall, we're very, very pleased with FDCServers. Just make sure you have a backup solution. Their backup fee is quite reasonable.
http://66.250.73.242/jediknight2/jediknight2/maps/duel/training.zip
Thats from a FD Server and its a VERY slow download speed :bawling:
k6cheung 07-05-2002, 11:53 AM FDC server, ONLY good if you're using it as a backup server.
My current download speed from FDC 8.1Kbytes/sec, almost slower than a modem. 66.3 secs for 549974 byte file
My current upload speed to FDC 3.2e+02Kbytes/sec, VERY VERY VERY fast. 1.69 secs for 549974 byte file
And that is upload and download from the same location.
If you're using FDC server as your web server or anything you need to talk to the internet - forget about it.....
I am currently looking at other providers, what do you guys think about 'http://web.fastservers.net/dedicated' ?
dabystru 07-06-2002, 08:21 AM Originally posted by k6cheung
My current download speed from FDC 8.1Kbytes/sec, almost slower than a modem. 66.3 secs for 549974 byte fileMy current download speed from one of the FDC Servers is 4 Mbit/sec., which is twice better than they promised what is available on "standard" service:
http://chicago.saburovo.com
I assume subnet you are in has too many servers with heavy traffic, and you can't get through them. Escalate your issue to Petr, ask him if he can move your server to another subnet or restrict other servers on your subnet, so you can get your guaranteed 2 Mbps. Let us know what happens.
dabystru 07-06-2002, 08:29 AM Originally posted by Erich
dabystru,
may I ask, is chicago.saborovo.com a 99 or a 399 server?Neither. I can't disclose pricing details of our agreement with FDC, but it is pretty much standard server.
k6cheung 07-06-2002, 05:39 PM Guys,
FDC is down, I ping your servers too, it's down as well!
KC.
dabystru 07-06-2002, 05:47 PM Originally posted by k6cheung
FDC is down, I ping your servers too, it's down as well!Gee, all our 13 servers we have with FDC are down at the moment. Anyone knows what is happening?
Tazzman 07-06-2002, 05:59 PM My server has been down for over 20 hours. They installed CPanel last night for me and the tech forgot to give me the login info so I was locked out (and still am as I still don't have the required info). Couldn't get any of my sites back up then. And now their entire network seems to be down as I also can't reach my server via SSH.
WTF is going on here. I know they were bringing in more feeds, but if this is the cause of the downtime they at least could have warned their clients.
my server is down for about 1h or so ;)
amaroq 07-06-2002, 06:08 PM Looks like it's their router (Datacenter.demarc.cogentco.com) that's down. Their "premium" link, which doesn't go through that router, is still up -- my box at 66.28.242.252 is still up and doesn't look like it's gone down recently.
dabystru 07-06-2002, 06:10 PM Originally posted by amaroq
Their "premium" link, which doesn't go through that router, is still upWhat is that "premium" link? What servers are placed there?
k6cheung 07-06-2002, 06:15 PM I guess those are $399 per month boxes. You get what you paid for...
Should we setup an email-list and discuss/annouce FDC-related problems so that everyone is in the loop. LOL !
My server was extremely slow last nite for 2 hours as well (according to my tracking script)
amaroq 07-06-2002, 06:19 PM Originally posted by dabystru
What is that "premium" link? What servers are placed there?
I'm not sure whether "premium" is the right word for it. It's the one they sent out an e-mail about maybe two months ago -- I got much better performance to their speed test server on that line (66.28.242.250), so I switched over onto the $155/month for 5mb/s plan.
dabystru 07-06-2002, 06:29 PM Originally posted by k6cheung
I guess those are $399 per month boxes. You get what you paid for...Hmm, I don't think I got what I paid for. I paid for 5 months in advance for 10 servers to get the good deal.
Router (or whatever is it) is still down...
k6cheung 07-06-2002, 06:33 PM what happened to those 24/7 supports ?
5 months and 10 servers. I can feel your pain :angry:
.::DefCon::. 07-06-2002, 06:49 PM You know what bothers me the most? Everytime you need them -like when server is down- they don't reply to your e-mails!! :angry: Can you believe that? This isn't funny. This isn't how I do business. When our customer's sites are down, the first thing we do is let them know about it on our forum.
Oh and please; don't tell me you believe they can't reply to you right now... the place must be a chaos right now over there. :stickout
Like someone already stated in this thread: they're not professional. They're a bunch of amateurs who don't realize how much money people are loosing because of this.
ESPECIALLY a dedicated server company should be reachable at all times, and fix their problems fast. I mean come on! Their network is down at least twice a month for several hours!! :eek:
Whatever man... I'm moving to eServers.biz as soon as they get new hardware. :o
dabystru 07-06-2002, 06:56 PM I called by phone and left a message on Petr's answering machine -- will let you know if I hear anything back from them before anybody else does.
k6cheung 07-06-2002, 07:00 PM I agree! This isn't funny at all. :angry:
Everytime my server is down, I got extremely angry emails from my customers as well. (I should just foward those email to petr!,LOL) All I can tell them is the network is down and it is not controlled in my hand.
I am lucky that I have a backup solution and I can just switch the DNS over so that my service will not be affected.
.::DefCon::. 07-06-2002, 07:01 PM Mine too... but for how long is it gonna be this time? :confused:
:rolleyes:
dabystru 07-06-2002, 07:01 PM I don't know if it is my phone call or just coincidence, but 12 of 13 my boxes are up as well. Good.
Tazzman 07-06-2002, 07:09 PM What about me, I invested a fortune in hardware upgrades and prepayed for 6 months to knock the price down on them. I mean, in how many places does it take 20 hours to receive your CPanel login info after it has been installed. I'm usually a very happy customer of fdcservers, but this time there is no excuse...
prime 07-06-2002, 07:15 PM Well, I'm not complaining... Up to now (and after many emails and attempts to rectify the situation) my server still was too unreliable to be used as I wanted (major packet loss problem :angry:), so I didn't really loose anything nor get 'angry emails' from customers..
Since that down time, my ping has never been so good, and I don't have any more packet loss *at all*. I hope it stays that way (knock on wood).
Tazzman 07-06-2002, 07:36 PM Must agree, speed seems to have picked up enormously now. Maybe the problem from the beginning was a faulty router...
k6cheung 07-06-2002, 07:53 PM Now dedicated hosting sounds more like a religion now, We have to guess what the problem is and what fixed the problem ?
Is it possible for petr to have a 'status' page on his page to stop us from guess. That can save him a lot of time replying those "angry emails"
k6cheung 07-06-2002, 08:12 PM Apparently I am getting more than 50% packet loss,
IS that just me or everyone else ?
Packet loss and now my box is again offline :eek:
Tazzman 07-06-2002, 08:27 PM I didn't even get as far as packet loss, went straight back offline :(
k6cheung 07-06-2002, 08:28 PM yeah, good luck with FDC guys.
Petr replied my email, (WOHOO, I am the chosen one!) and said the problem is related to a DOS attack.
KC.
mrbling 07-07-2002, 01:40 AM Is there a reason why you guys would choose with an unproven company such as fdcservers and go through a slew of problems and then come on the board to complain?
I don't know
but paying $99.99 and expecting problems would be a fact of life.
I can name you a few companies I think that will get many complaints
1. any company selling $99.99 servers
excluding rackshack because they have a lot of capital.
thesmallguyshost 07-07-2002, 01:45 AM Originally posted by Tazzman
What about me, I invested a fortune in hardware upgrades and prepayed for 6 months to knock the price down on them. I mean, in how many places does it take 20 hours to receive your CPanel login info after it has been installed. I'm usually a very happy customer of fdcservers, but this time there is no excuse...
Your machine hasn't been up long enough to do a complete Cpanel install and configuration due to the attacks.
|