Any feedback on these guys. Live chat is broken, there is little real info about the co on the site and they don't answer email.

I think they are not for real. I filled out their form twice and no response. As for the live chat. Javascript errors. :angry:

Matt

All of our Techs and Admins are located in India which allows us to bring you the best support, and the best prices.How does being located in India allow them to bring the best support? :confused:

We are researching them as we speak. William there is very kind and helpful. The webform is broken or something.

admin@******************

Just try that email and see what is up.

Wow, it seems they are blocked from WHT.

Seems we will be reconsidering our source of support :)

getsupportnow is ok, they need some experience

I tried inquiring to hostworks.ca and they never replied either, guess these people dont want sales

getsupportnow is ok.............Oh! So how do you get hold of 'em?

admin@getsupport . com (without the dashes)

AIM is supportweb1

admin@******************

AIM is supportweb1

All of our Techs and Admins are located in India which allows us to bring you the best support, and the best prices.

You'd think that's true from all the emails we get from Indian programmers, explaining in broken English how they can build web applications at a fraction of the cost of American programmers.

Has anyone used Indian programmers? Were you satisifed with their work? Were you able to get used to the broken English? Did they build great applications for dirt cheap prices?

I've heard that some of the best programmers are from Indian.

LoL, they should speak decent english since the British occupied their lands at a time..Just with an accent?

LoL, they should speak decent english since the British occupied their lands at a time..Just with an accent?LOL. Well I'm English and English culture has has had powerful effect on India (and Indian on the UK too - subtler but still profound, I might add).

Many Indians speak better English than the English! Sometimes their style is bit 1950s but the grammar far superior.

Indian programmers know their stuff, in my experience.

But like everywhere there are the good, the bad and the ugly.......

Getting back to GetSupportNow - they don't answer any emails to whatever address it seems. So maybe they are in the 2nd or 5rd cat, yes?

Hey :

If you have noticed the site :

They are trying to put things together and also getting them to work...they must be in the pre-launch phase..

It could be better...to wait before...anything could be spoken of them.

Okay : i am not a part of their company nor anyway related to them, but yes, I am from india.

Cheers
:)

Originally posted by Hey It's Me
Has anyone used Indian programmers? Were you satisifed with their work? Were you able to get used to the broken English? Did they build great applications for dirt cheap prices?

Actually yes I have, though not a run of the mill one I suppose. I've had Kunal do work for me in the past a few times now (as in phpsupportdesk.com Kunal). He's a tireless worker who I always seem to bother just before lunch :D Poor guy. Most work has been editing stuff for me, and he's a dog with a bone as far as making sure it works right. Show him an error and he'll ask for 5 minutes to fix it - which he usually does. In short, when I do design work that requires PHP programming he makes me look very good. Can't offer a better recommendation than that! He managed to turn a cluster-f**k of a project into a success in the space of a few short hours.

His english is very good - in fact better than most people who use it as a first language in my opinion.

Now I mention all that to say stereotypes are a nasty habit to get into. I know the e-mails you're talking about and get a fair share of them myself (most of which meet an untimely death via spamcop). However, the simple fact is, there are brilliant Indian programmers, and most do work for very affordable rates. Kunal's not exactly a soft touch as he's well aquainted with these US capital pig ways :D so he's a little more expensive than the $3 a week guys. However, he's still an example of quality work for an affordable rate.

Greg Moore

I have used Technical staff from India considerably both in my hosting businesses and long before. We use to joke when comparing major software ($250,000 and up) products and putting them through rigid demos. It seemed the one defining characteristic of the good versus the bad all too often was that the key developers were of Indian descent. I can reference dozens of top notch developers, analysts, and programmers I have dealt with here in the U. S. who received their initial training in India. In fact, as much as it pains me to admit it, I have found overall their basic technical training to be superior to ours.

Currently, my primary support team is located in India and I am very proud of the work they do. Yes, sometimes the techs handling the basic help desk functions don't communicate perfectly in English, but generally their communication is excellent, and when it is less than optimal, I find the miscommunication is quickly straightened out. Also, I have on-site supervisors who review their communications and assist them, as well as a quality assurance manager here in the states who also regularly reviews.

As much as I wish I could "Buy American", the economics just don't support it. Frankly, for $10-15,000 per year I get better talent in India than I can for $50,000 per year in the U. S.

I have also found many skilled persons in other parts of the world-most recently quite a few in Singapore. These persons do incredible design work for me.

We are truly in a Global environment and can thank the internet for that. I just set up an intranet and VPN environment for a large company this week with locations in the U. S., U. K., Germany, Austria, France, Spain, Netherlands, South Africa, Mozambique, and Zambia. The hardware is in the U. S. and supported there. The technical support is from India. And, it all is completely transparent to the users.

My only embarrassment in all of this is that so many are so fluent in English and I have no fluency in any other language.

Anybody got the latest here!?

Well I've tried the emails suggested here and those on their website. Nothing. Black Hole.

Do they exist? Just another fly-by-night bunch? Has aNYONE contacted them? Do they do business?

I quote you:

1-Live chat is broken
2-There is little real info about the co on the site
3-They don't answer email.
4-Nothing.
5-Black Hole.

Yes, thats my experience but it didn't appear general. Do you have experience?

But, I've never jumped off the Empire State Building either.

****************** is blocked? Wouldn't go with them.

Originally posted by mas3000
****************** is blocked? Wouldn't go with them.

Yup. Noticed that. Wonder why....

I have had a few computer and internet problems over the past 3 weeks, which has not allowed me to answer and monitor everything like I needed to, I have tried to answer every email I could, but I guess I have missed a lot somehow. However, everything is fine now, and I will be checking all emails, etc. every few hours. Yes, we are for real, I will be launching a new site within a few days, as well as change a few of our plans. If you have any questions please contact me.

I am very sorry, for the problems caused. However, we have been serving our current clients like we should.

Regards,
William
****************** Admin

In regards to our name being blocked out, I had a guy that was going to help me why I was having problems, and he posted our name in a no-ad forum, and it got us blocked out, I fired him! I sent one email, but have not been able to follow up, hopefully I can get it fixed soon. Sorry.

Wow, India seems to have a lot of techs/admins to do the work. I figured maybe they were using just another name for www.bobcares.com, but it appears to be two different companies. Might want to take a look at www.bobcares.com, although I sent them an e-mail through the form and never got a response.

Could someone who works for GSN.com please fix the website so that the popup for chat doesn't open with every page?

Hmmmmmm.....

It seems a little discouraging when you send an email to a SUPPORT COMPANY and get no response. Am I the only one who sees the irony?

Though, I once was a weather guy on TV, yet I knew nothing about weather....but television's a different realm. :)

Brian

It's been mentioned here once already, so you might want to search for it... BobCares.com provides support services to web hosting companies. There's only one person there that manages sales, but he doesn't answer all sales questions as they like to cater for their current customers before adding more new customers. When they're ready to take on more customers they find the next sales email and contact you with further details and the answers to your questions.

They don't want to end up having hundreds of companies asking them to provide support when they can't cope with the high demand and large growth in a short period of time.

Alan

I have tried to answer every email I could, but I guess I have missed a lot somehow. However, everything is fine now, and I will be checking all emails, etc. every few hours. Yes, we are for real............. If you have any questions please contact me. Well your chat link is still broken and your sales and admin emails are now being returned "undeliverable".

What you on my friend?

well ... 2 or 3 weeks i tried them for free for about 10 days.

i gave them 6 servers to respond its support and monitor them .. in fact i was happy they answer all tickets in no time .. they have very good language and know how to treat customers and make them calm (!!) and happy

but ,, answers are so general .. like customer cant send email .. Get_Support_now guy explain him how ro send email ! but the guy never check if customer have server side problem.

or customer have subdomains not work .. the Get_Support_now guy just tell him how to create subdomains !!

so in general they act like smart answer machine or Live FAQ.. have no deep idea in real server side issues.

this kind of support will be good for some companies but for very low cost hosts like me . i want to pay for company can give %100 accurate answers not answer machine

so i think they are good .. but may be not for me

I just went to there site, anyone notice the 3 popup ads?

anyone notice the 3 popup ads? no

No popup ads here. Maybe they came from a different site or you had one of those annoying minimized popup ad generators at the bottom that some sites create. They usually have a "-" for a title.

Matt

Originally posted by sHosts
LoL, they should speak decent english since the British occupied their lands at a time..Just with an accent?


Isn't English taught as the second language in India? I know it used to be. They have trouble pronouncing their V's though. Ever noticed an Indian say wegetables?

I have no problems with them, but we have a few people from India on our staff at my day job and they speak poor English. They often ramble and I can't understand a thing they're saying. I feel sorry for our customers who they're providing support to.

Most of them that I know are really respectable people, but it's hard to get things accomplished when you're backtracking to figure out what they said.

We are also interested in hearing some more customer reviews of ******************. We need someone to assist our late night support guy, and ****************** has an attractive pricing scheme.

I am getting lost here, people are saying that they cannot pronouced the V's properly, etc...

What does that have to do with the support system. Are they given phone support as well, I was not aware of that.

As long as they can spelled better than me, I will be happy with them (but ofcourse they need to be able to give the same level of support as we current give as a minimum).

Originally posted by Joey
I have no problems with them, but we have a few people from India on our staff at my day job and they speak poor English. They often ramble and I can't understand a thing they're saying. I feel sorry for our customers who they're providing support to.

Most of them that I know are really respectable people, but it's hard to get things accomplished when you're backtracking to figure out what they said. I, too, work with indian people and never noticed that. They just have funny words, such as "prepone" ;)

Yah, they are generally less lazy then we asfar as paying attention to there training, there the type of people that actually learn things when they read them(as opposed to people like me re-reading it twice to get the full concept)....

A extremely large amount of companies hire from india, theres also alot of trouble that comes from there but asfar as tech support, usually there speech is the only thing that keeps them from being ideal.....