Whats happening with modernbill now a days?
Apart from the Heavy pricing ,there support has been below par.
They shouldn't concentrate only on increasing the Price ,they should also Focus on the support too . We submitted two tickects requesting to raise a invoice for renewal of my license payable through paypal,either they should have raised the invoice or they should have communicated it is not possible,but till date they havent got any communcation from them .This shows how important they are treating customers.

I guess i am not the only who has this experince

After 2 years of using MB, i gave up (2 months ago) and moved to WHMCS. Been very happy with the move.

Not sure what you guys are doing wrong but I always get responses within 24 hours to any issues I have and they always help. I would never move anywhere else, Mbill just blows everyone else away with their features.

I had to open a ticket just yesterday and got a responce in like 3 hours... I have never had a problem with their support...

we requested on friday a license change. They said we would have to wait till monday all while we had to close new sign ups so we would not get locked out. Now 3 more tickets later and still no change in the leased to own license.

It may be possible (and likely) that they have different people managing different departments, but for any support issues, I usually have a reply within 3-24 hours with a resolution.

There will always be a few bad cookies, but the problems that can cause them are finite.

Phone them up :)

+1 for WHMCS.

The last time I submitted a support request got it answered in under an hour. I am a little upset with V5 though. They need to get all the kinks worked out, seems like it's taking fooooorever.

There's no doubt MB was extremely late with V5, yet managed to deliver an extremely immature product. While they're making progress now, slowly.... it's hard to overstate just how bad the first 'production' release of V5 was. It certain lowered my opinion of ModernGigabyte significantly.

I find its interface to be even more non user friendly than the last. They way over used ajax. Way to many clicks to accomplish anything. My staff unanimously decided to use our new solution versus MB. Plus i love the fact that i dont have to worry about how many clients i have, either way, its the same price for what im using now.

Sometimes, when I open a ticket the responce time is 10mins.

But I still prefer AWBS by a mile.

I think there are not enough support team at MB.. because everytime I submit ticket only same person is answering questions and sometime other.. they should hire more support staff..

I never get a quick response from Mbill.

I have changed to WHMCS.

I did not move because of support though. I just thought WHMCS had a little of Mbill and autopilot built in. I like both of those before they tried to come out with their new versions.

+1 for WHMCS here also.

After the dissapointment in mb5, I moved my stuff over to WHMCS as well. It's NICE having a developer saying "I'll get right on fixing that", as opposed to the modernbill way of things, and Matt has done that within 24 hours, from the beginning for me.

As far as support tickets, the only ones I as well had issues with were the ones that were sales/etc. They do, in fact take longer to reply there, because the sales department doesn't work on weekends. This is pretty much a standard thing, has been since day 1. Weekends, nobody works but those of us that have to ;)

Hmm, what's the link to that WHMCS, does it has an import script from Modernbill V4?

I am also HIGHLY dissapointed in MB V5 - and would switch to a better script that provides the features they advertise on new versions, meet deadlines, and correct their errors.

In the past, I have been told Modernbill would add "x" module on a next version, 4.0 was it I believe, when they jumped ships and released 4.4 such module was not in the release.

Then I asked, what happened? -- and they promised it would be on MB V5 - but IT WAS NOT, they all said when MB went final, blah blah blah.

After they stopped releasing Release Candidates, the final came through, just to get a PROMISE that such requested module would be on 5.2

Yes, I am talking about the Directi module, yes I know Modernbill said "Before christmas as a present" but I mean WTH is wrong with them?

If you check my forum profile or do a search for Directi you WOULD NOTICE the friggin module has been REQUESTED since 2003.

I will just wait to 5.2 and see what happens, the Varilogix module isn't even on MB 5 as of now, they don't have AN ETA for such module.

What now? Do I stop taking orders once I migrate to MB 5.2 with Directi support?

So, basically I would be moving from a 4.4 version that allows me to CALL the order phone numbers and CONFIRM - to a 5.2 version that ONLY ALLOWS me to MANAGE DOMAINS on DIRECTI, BUT no modules for Affiliate programs/vbulletin integration/Varilogix or Fraud detection services, THAT ARE NOT Modernbill branded.

/rant

Hmm, what's the link to that WHMCS, does it has an import script from Modernbill V4?

Url is http://www.whmcs.com
Does it have an import script? You betcha! The only thing I noticed it was missing was the comment import stuff, and I've forwarded the instructions to Matt as to how to add that.

You'll need to import your client's credit card numbers manually, if you have them paying by credit card, but that is something you should do in ANY script anyways ;)

WHMCS does not have a "forum" module, but the code is just so easy to manipulate that you should be able to do this. They DO have an affiliate module, a directi module, fraud protection (via maxmind, a 3rd party service), and a great deal more.

Give them a try, I think you'll like 'em. If you notice problems, Matt's always willing to write stuff to benefit things. I had to have him rewrite the helpdesk pipe for php 5.1 and he had that done in less than 24 hours.

Another vote for WHMCS and Matt! Matt has helped me solve several issues that had come up!

Wonder when WHMCS will get DirectAdmin integration support.

Wonder when WHMCS will get DirectAdmin integration support.

I will be the first to migrate

Wonder when WHMCS will get DirectAdmin integration support.
Their forum (http://forums.whmcs.com/viewtopic.php?t=1046) indicates it's on the way apparently.
Might talk to Matt, see how far he's gone with this.

We have had so many issues with V4 and V5 MB. They seem to charge more and do less. V5.1 should be out soon...its been two weeks now. Not good enough! Guys what is the best alternative to them. We had whm auto but thats gone bad as well on the new release.

We have had so many issues with V4 and V5 MB. They seem to charge more and do less. V5.1 should be out soon...its been two weeks now. Not good enough! Guys what is the best alternative to them. We had whm auto but thats gone bad as well on the new release.

I just dropped both MB and WHMAP to move to WHMCS. Cheaper and seems to do what I need it to. Has a little of both built into one app.

what is the best alternative to them.

That's a loaded question, as you will receive a ton of responses, some being "stay with MB" (fanboys be damned).
In my experience, I've used a variety of other software (ubersmith, lpanel, drams/awbs, clientexec, whoiscart), and just haven't found anything that tops WHMCS yet. Of course, your requirements may not be mine, but it's the best I've seen so far for support, up to date software, and always new stuff ;)

I will have to comment as well modernbill shouldnt have released v5 yet, lacking many payment options. Our main form is 2co and they do not support it yet so we had to downgrade before we could even start using it. (migrated from awbs to modernbill)

Modernbill 5 mignt not be mature yet. But i wouldn't change modernbilll 4.4 to whmcs in any case. Modernbill seems to charge a fair price. Also they do provide good API for you to write your own modules.

But i wouldn't change modernbilll 4.4 to whmcs in any case.

So, you'd advocate what, just sitting around, waiting for MB to support something that they never will, running an insecure server, until MB5 becomes "mature"?

Or better yet, you would rather do all of the work that MB is supposed to be doing with "upgrade scripts", right? They're NEVER going to change that opinion. To them, they are right, but to the rest of the world, they are wrong. Think about it for 5 serconds.

Releasing (beta) software without proper functionality is one thing, but refusing to support critical system updates because you don't "want" to is a completely different thing. Running MB4 means any user using php5 (should be almost everyone by now, given the stability and usability of it) is forced to run outdated, unsecure versions because the clowns @ MB can't think properly.

On the other hand, the thing you wouldn't change to, HAS support for php5.1 (or if it doesn't, Matt will add it, immediately, as he's already done so with mine). Support is a pleasure, not the pain that it is with modernbill, and creating products? Yeah, it's a reasonable task, again, not like MB which requires forever to do in MB5.

The question is do you want to continue to support using software that will NEVER be "easy to use" for customers, will always provide pitifully slow, and unknowledgable support, and refuses to update to fix critical issues? Or do you want to use software that is actually developed in a timely fashion, with developers that actually fix things within 24 hours, and take people's thoughts into consideration? Personally, I'll go for the second, every single time.


Also they do provide good API for you to write your own modules.

A "good" API that can't handle direct queries to the database?
A "good" API that they charge developers and customers for use of?
A "good" API that is restrictive? No thanks!

On the other hand:
Matt @ WHMCS will happily provide individual programmers with information on how to integrate something into his system. I know this, because at LEAST two of us have been given instructions on how to do this, and 2 separate products have come out of this, with more on the way (I'm sure). This information doesn't limit queries, it doesn't restrict individuals with what they can do with the system (like an API will).

Now, you tell me. Would you rather use a restricting API, or wrap your code into a well developed system? Personally, a well developed system is all that I need to base things around. API's are for people who want to be restrictive, and not forthcoming with their information, or want to hide behind the excuse of "you can't do that".

+1 for linux-tech's arguments, however;
You have to realies that a lot of people are can't code, or have the knowledge / skills to do so. Then lack the initiative to do it.

A lot of people are in web hosting to make money, simply that. Not understand the technology involved (hardware and software) etc. So they aren't professionals.

Unfortunately, what comes with these control panels with a nice GUI is that it makes life "easier", but what comes with it is many restricions (not in all cases, but with MB yes).

Also, Modern Bill would have to be the most established one out there. So even if you try and point out it's issues, you're going to get the people who know nothing stick with it.

Given your post, you should know where I'm coming from.

Also, Modern Bill would have to be the most established one out there. So even if you try and point out it's issues, you're going to get the people who know nothing stick with it.

This would be because there are countless "fanboys" out there, praising modernbill, not because of the fact that it's the most "established".
A fanboy will disregard any and all true problems with something, simply because they like what they're a "fan" of.

Being the most "established" anything out there does nothing but encourage the arrogant, ignorant attitude that we've seen from modernbill. From "We won't fix our product" to "We won't provide you with valid upgrades" to "We won't provide valid methods of integration" to "we won't work with people any longer (Kayako, etc)". It's cockiness and arrogance like this that cause issues.

Nothing you can do about it really. Kind of reminds me of Windows.

Nothing you can do about it really. Kind of reminds me of Windows.
Quite different, actually, and in this case, there IS something you can do about it ;) . With numerous billing solutions available, you can simply take your business elsewhere. Vote with your $$$, don't sit back and take it from MB

Modernbill v5 was just too buggy and I wasn't going to wait around for them to hurry up and fix it.

WHMCS has been great. It's always worked the way I want it to and if there are any problems, Matt's quickly there to sort it out. The upgrades are good too with great new features added regularly.

I have tried the new version of MB5 and it took about 2 hours to setup and configure to find out it doesn't actually work correctly. I am currently using WHMAP V3 and it is a really great script, it does everything modernbill does but in a simple to use format. The only issue is the development is too slow and its missing a few key features.

I looked into WHMCS and it looks great, but it doesn't directly support idevaffiliate. If it did I would jump ship.

I looked into WHMCS and it looks great, but it doesn't directly support idevaffiliate. If it did I would jump ship.

No, it doesn't, but it DOES have it's own affiliate script built in.