After several months of reading here, I am down to these 2.

I like RZ because of all the features that I needed like, sitebuilder, end user support but they have limited accounts. Their end user support is in email. I am planning to sign up for Advanced Two. Very Ambitious of me I know, but my goal is to host at least 200 domains, that would be really sweet enough for me if I can do that.

Innohosting on the other hand doesnt have the sitebuilder but the end user support is through ticket system. I am planning not to use the sitebuilder but I'd like it to be available if I have a client who will have a need for it.

I have tried to use the presales of RZ and they responded pretty fast but very flat no emotions answers.. no biggie as I think that is usual though, I am a woman and I guess women wants friendly notes to feel a bit comfortable for a start. The chat I have tried thrice but no response.

Basically everything on my list, RZ has it. Bliskem have it too but I heard a lot of negative feedback about them especially to newbie who ask stupid questions. So I drop them.

I wanted to stick with a reseller for a long time so I really wanted to be careful. Please help me decide. Many Thanks! Oh.. and please forgive me for my English, I hope you will understand what I mean.

Well to start out... RZ has had some great feedback here on their non-budget plans. As for their reply to pre-sales, while it may be nice to have a fast response time, it is not essential for pre-sales as even up to 24 hours would be acceptable (although for support it is, and from what I have gathered about them, their support is pretty excellent as well).

As for Innohosting... I don't know much about them, so I can't comment there.

There are mainly two different kinds of "attitudes" toward a response that can be made: a more personal touch, and a more business attitude simply answering the questions (strictly business). Depending on the person, one may like one or the other more... as for your case, you like the more personal responses, and there is absolutely nothing wrong with that, its just a matter of opinion! I wouldn't look into this too much, but if you feel that it is important, than you are free to choose for yourself :)

Go with the one which has ALL the features you want (i.e. SiteBuilder), don't settle because you might regret it in the future. As far as resposes go, you might even get different responses from the same person at different times of the day. If the admin on the other end of the chat/email is at the end of his work day, he/she might be tired and give brief answers.

Hi,

As felit0 said, more features is always nice, but also make sure the host offers what they promise and that all the features you need are fully functional and not broken in any way, such as some hosts have none functional webalizer, awstats and so on. Also make sure your host, especially "reseller hosting" makes adequate backups, at least weekly to ensure the safety of your customers / files in case something happens.

Good luck

I really like the way ResellerZoom offer their packages. You get what you pay for and they dont offer inflated numbers to dazzle you.

I have been a budget customer for over a year, but cant comment too much on quality as I dont use the server that much...but just fine really.

If you got some ambition I would get an Advance Reseller Hosting plan.

I tell can you this, I went through 3 different resellers in the past 2 months (none were RZ). I did this because I could not find a perfect balance of support times, server speeds, special freebies for resellers and price per package.

As you can see, I can ramble on this all day, but Innohosting stood out for me. Just to let you curious people here know what I like about them is;

FAST servers! Very fast indeed. I think I get better speeds from them compared when I had a NO LOAD dedicated server on a 100mbs port. This is very obvious to me that the servers are not overloaded. At one time I asked them about the action plan for server overcrowding. I got a nice long reply that basicly said that they try to keep all server loads under 1 and if it goes much higher, they roll out another. This seems be the truth as I watched the loads just to see if it was (via whm).

Support: oh you wouldnt believe how many presale tickets I sent to see how they would handle my questions. They were fast and to the point. I felt like I got a personal welcome and honest reply one every single one of them. No predefined answers likse most.
I had them move a few accounts over for me and they completed this within 30 mins. I thought that was impressive!

The prices seem pretty reasonable to me. You take in consideration that they offer free Clientexec and end-user support. I think this is a fantastic deal!


I have not found anything negative to say about them in the 3 months that I have been with them. I know it is hard to do business when you dont have 100% confidence in your host. I can honestly say I have no doubts or worries as they earned my respect.

Give them a try!

Give them a try!

I find it strange that there is no business information, like an business adress, on their web site (atleast I could not find it).

I find it strange that there is no business information, like an business adress, on their web site (atleast I could not find it).

http://innohosting.com/support.html

Postal Address - For non urgent situations
Innovative Hosting
33-34 Great Arler Road
Leicester, LE2 6FF
United Kingdom

Hi All
there is even more on there UK site
http://innohosting.co.uk/about.php

If you join them, let us know how it goes

cheers Brian

Cheers, that is very helpfull.

Are all their servers located in the UK or in US?

Thank you ALL for your reply! Today I checked and compare both of them over and over again, and here's what is missing in Innohosting that I really wanted to have are enom domain reselling and the site builder. But they have a much lower prices at unlimited account. I've seen the owner stealthdevil around here a lot, he says only sales and billing are in UK, all support are in USA.. what I do not know is the server, perhaps others here would have an idea.

With that being said.. I am leaning more towards Resellerzoom right now. I have one question though that I do not understand. When it says Operating System Linux, does that mean I cannot host my clients because I am using Windows, do I have to change my own operating system if I will consider them? Sorry for a stupid question.

It doesn't matter. You can host your site and those of your clients on a Linux server. Your computer OS doesn't matter :)

I am I the only one, or is their support server down?

http://www.fastdesk.net/

Thought I would pitch them an email about the locations of their servers.

I am I the only one, or is their support server down?

http://www.fastdesk.net/

Thought I would pitch them an email about the locations of their servers.

works for me

Strange, I cant get it up.

Thank you ALL for your reply! Today I checked and compare both of them over and over again, and here's what is missing in Innohosting that I really wanted to have are enom domain reselling and the site builder. But they have a much lower prices at unlimited account. I've seen the owner stealthdevil around here a lot, he says only sales and billing are in UK, all support are in USA.. what I do not know is the server, perhaps others here would have an idea.

With that being said.. I am leaning more towards Resellerzoom right now. I have one question though that I do not understand. When it says Operating System Linux, does that mean I cannot host my clients because I am using Windows, do I have to change my own operating system if I will consider them? Sorry for a stupid question.

pinayhost, if you have questions, then we recommend you contact our sales dept. so they can clarify questions you have, instead of relying on some vague assumptions produced here...

For the sake of simplicity, I would like to clarify here and say all our servers are located in the USA (Florida).

We do have a domain reseller account, just not eNom. And sitebuilder - you are right, by choice we don't have this, but we have a host of other things many don't have...

But anyhow, good luck with whoever you choose :)

Strange, I cant get it up.

I'm not replying to 'That' !!!!!

but http://innohosting.net/ works for me

I was a member of ResellerZoom and I would recommend it. Nice service.

Cheers, that is very helpfull.

Are all their servers located in the UK or in US?

From there reseller page. /hans

Are your servers UK or USA based?
Our servers are based in USA with a low latency transatlantic link (sub 100ms latency). This enables us to keep costs low, while ensuring your websites low rapidly for both UK and USA.

ah....thanks!

ResellerZoom - hands down the best reseller on the market. Support is wonderful and even offer your clients support as well. Friendly bunch of lads.

I would go with innohosting if you value a one to one relationship with your host. It is fairly easy to get in touch with the owner but at the same time they are a very stable and growing company. This is perfect for me since I do not like big companies like 1and1.com but also don't want a small company that, while they treat me nicely, doesn't have the resources to help me out. I've tried innohostings end-user support and it is very transparent and effective. They have servers in the US with Supurb (a sponsor of sourceforge). I've dealt with their techies that maintain their servers and they are ON THE BALL!

I'd personally take the clientexec license (a great billing system) from inno then for the site builder and domain reselling go with resellerclub.com (which is integrated into clientexec). It's affordable and easy; also, clientexec also offers enom.

However, if you want to get the domain reselling and hosting reselling in one package I would recommend otherwise. Just depends if you value end-user support and good hosting for reslling domains and good hosting. Looks like uptime is about the same since resellerzoom has fallover support which is a plus but I doubt the downtime is much different. But I'd go for whichever has more bang for the buck.

Hope this helps!

Robert Davis

For the sake of simplicity, I would like to clarify here and say all our servers are located in the USA (Florida).
Simplicity would mean that your website would clearly state that your offices are in the UK and the servers are in FL.

Your website has no information about what dc is being used and what connectivity it has.

So for simplicity, it wasn't simple.

Pinayhost, check out PowerVPS. They have been very good. Support is usually within 5 minutes. Also, their ping is unbelievable.

Supurb is a very good colo, you could just trace route :-P Not all hosts advertise the DC they do business with since it's not there NOC. However, I agree it would be nice to state where the business is since now adays everyone is scared of people outsourcing everything.

If you don't want to do business with a site that doens't have this information and you don't want to ask them (Which I do since I want to know everying about the webhosting company I'm doing business with) then PowerVPS isn't the solution either as they do not state their contries of business or the DC/NOC they do business with.

The only people who are gurenteed to are the actual NOCs like GNi, 1and1, or APlus.net I woulnd't do web hosting business with them however since thy are so large and support is very impersonal and unpolite.

Let me know if I missed this info on PowerVPSs site since I'm interested in where they are. Heh, the Internet is so hidden from physical locations...makes you wonder why people fall for scam sites with no addresses so often...

Robert Davis

http://www.powervps.com/faq.php

The PowerVPS crew is located in the Equinix IBX DC in Ashburn, VA.

Coll thanks. I say the bw providers but I see that they have also put their colo or dedicated server DC. It isn't too hard to say where you are located but it seems to be a necessity. Has this guy made a decision yet?

Robert Davis