Hi,

I can see the change in price structure of varhosting.net reseller plans. The starter plan (2GB/30GB) which was earlier sold for $4.95 is being sold at 9.95 now....

Does this reflect that by doubling the prices they'll improve??

Would like your comments...

Maybe they're trying, but the fact that they were operating like before just shows bad business practice. Personally, I wouldn't go with a company that has already shown bad business practice and failed a lot of its customers. If it took so many cancellations and bad reviews for them to finally do something about it, well, that certainly says something about them..

However, I have never used, i'm just basing it on what customers that have moved to me from VarHosting has expressed.

But either way, if they are getting things into gear, then kudos to them :)

Did they not before have 2 level of Linux Reseller. And the one for 4.95 was on a crouded server and without end user support.

It looks that thay have removed that option and only have the Advanced version left.

Hans

Hi Hans,
Yeah, varhosting.net is actually undergoing some large improvements here in the next few weeks. We're in the process of upgrading all hardware, adding new knowledgeable support staff, as well as introducing 24/7/365 monitoring solutions on all dedicated and VPS accounts.

As you may already know, Varhosting.net was recently sold to my firm about a week ago or so, and since then we've been upgrading hardware and getting things back up and running at a performance level of 99.99%...it's a big push to get things going but we're making great progress.

If you have any questions feel free to contact me anytime.

Thanks,
Rick

Is Roj getting out of hosting completely

Yup, he's concentrating on his software business as far as I know.

Are you planning to overcome that image that many forum readers have of you?

maybe a rebrand :p

hey Rick,

I had a friend who told me he has asked refund from you due to varhosting poor service but it has been weeks but you didn't refund anything or reply to their request.

He told me that you are the one who promised for the refund but till now nothing has been done yet.. don't u think that is unethical ? you guys should remove the money back guarantee if you guys never meant to do that to unsatisfied users.


Hmm... is that what you call improving after the takeoever? I really doubt so..

hey Rick,

I had a friend who told me he has asked refund from you due to varhosting poor service but it has been weeks but you didn't refund anything or reply to their request.

He told me that you are the one who promised for the refund but till now nothing has been done yet.. don't u think that is unethical ? you guys should remove the money back guarantee if you guys never meant to do that to unsatisfied users.


Hmm... is that what you call improving after the takeoever? I really doubt so..How could it have been Rick, that promised "your friend" a refund, if Rick has only owned VAR for about a week and a half?

Unless Weeks = 1 week (weird math, usual in the case for mad clients summing up their downtime :roll2: )

Think about that one.

Yup, he's concentrating on his software business as far as I know.

Will you be notifying varhosting's customers of the change of ownership and what your future plans are for the company? :cool:

CEngine, r u a part of varhosting or wat?? :confused:

I can even ask my business partner to join WHT and put all the emails and ticket replied by Rick here. Maybe a support ticket number will do the trick..

weeks = more than 7 days.. you are the one who should think about that..

If after you took over a company means all the refunds no need to be entertained by the new owner, well then I think should do the same like what Varhosting did... offer 60 daysmoney back guarantee and change owner every month so no refunds need to be followed up.. now I got a new idea of doing business :stickout:

Rick, it will be great if you can reply regarding this issue.. cheers.

CEngine, r u a part of varhosting or wat?? :confused:
Haha! I love that.. God no.

I can even ask my business partner to join WHT and put all the emails and ticket replied by Rick here. Maybe a support ticket number will do the trick..Maybe you should do that then.. Why are you speaking for him anyways? He probably has the perfect ability to tell his own story. ;)

weeks = more than 7 days.. you are the one who should think about that.. That's good, I was just wanting to see if you would recheck my math :) As things didn't add up.

If after you took over a company means all the refunds no need to be entertained by the new owner, well then I think should do the same like what Varhosting did... offer 60 daysmoney back guarantee and change owner every month so no refunds need to be followed up.. now I got a new idea of doing business :stickout: Track down Roj, or file a complaint with the BBB and whatever medium you/your "friend" used to sign up for an account with and get some sort of compensation. Can't really expect a new owner to take responsibility for what the old owner did, the old owner should own up to his responsibilities.

It will be a tough job but i am sure with good planning and time you will be able to overcome the negative image that may have been created within WHT.

Good luck :)

Are you planning to overcome that image that many forum readers have of you?

Well we see where there's need for improvement (better servers/faster network/better support) so we're starting there. I'm sure over time the reputation of Varhosting.net will come back stronger then ever,

maybe a rebrand :p

Yeah, we thought of doing a full rebrand but we've decided against it. Our existing company has been providing reliable business class hosting and marketing solutions since 1999...and the idea of rebranding var hosting under our name could have worked....however we think sticking with the original varhosting name is our best bet.

hey Rick,

I had a friend who told me he has asked refund from you due to varhosting poor service but it has been weeks but you didn't refund anything or reply to their request.

He told me that you are the one who promised for the refund but till now nothing has been done yet.. don't u think that is unethical ? you guys should remove the money back guarantee if you guys never meant to do that to unsatisfied users.


Hmm... is that what you call improving after the takeoever? I really doubt so..


Hi Alicia,
I'll take this up with the old owner and see what the holdup is. I only took control of the company about a week or so ago so I'm not sure who you're friend spoke with prior.

Please contact me though and I'll get in touch with the old owner and be sure a refund is issued. Also, please include your friend username.

Thanks,
Rick

Will you be notifying varhosting's customers of the change of ownership and what your future plans are for the company? :cool:

Yup, a formal press release has already been sent out to all varhosting customers notifying them of the enhancements, and new services rolling out.

CEngine, r u a part of varhosting or wat?? :confused:

I can even ask my business partner to join WHT and put all the emails and ticket replied by Rick here. Maybe a support ticket number will do the trick..

weeks = more than 7 days.. you are the one who should think about that..

If after you took over a company means all the refunds no need to be entertained by the new owner, well then I think should do the same like what Varhosting did... offer 60 daysmoney back guarantee and change owner every month so no refunds need to be followed up.. now I got a new idea of doing business :stickout:

Rick, it will be great if you can reply regarding this issue.. cheers.

Hi Alicia,
Please see my above response. Have you business partner email me directly at rick@varhosting.net and I'll be sure he's taken care of.

If this issue occured within the past week, then this very well could be a client that hasn't received a refund...I just need to know his username.

Thanks!
-Rick

It will be a tough job but i am sure with good planning and time you will be able to overcome the negative image that may have been created within WHT.

Good luck :)


Thanks Roise :)

Yeah, our goal is to overcome the image on WHT and restore Varhosting.net to what it once was, we're taking steps in the right direction :)

Rick, his account username is RESE112. He told me it is not refunded yet and no reply from Roj either. Lets see how you gonna handle this.

It will be great if you could assist him

Thanks for the info Alicia.
I'll check this out ASAP.

Was this a VPS or Dedicated account?

Yup, a formal press release has already been sent out to all varhosting customers notifying them of the enhancements, and new services rolling out.

Really? I never got a copy of the press release and I am a Varhosting customer. :confused: Maybe they need to go out again or post something on the Varhosting website.

Really? I never got a copy of the press release and I am a Varhosting customer. :confused: Maybe they need to go out again or post something on the Varhosting website.Probably because your server, like mine, was down more than it was up ;)

Probably because your server, like mine, was down more than it was up

LOL, good joke :P

LOL, good joke :PWish I could say it was a joke. :)

Luckily, I don't have to worry about it no more.. Moved out of there before roj left.

It is a windows reseller account

I just spoke to my friend and he said you asked for his full credit card details in order to refund the money he paid ?

Why you need his credit card number and expiry date to refund the payment? I don't think anyone will give you the card details just for a refund right ?

I have been in this line for years but never heard a refund needs full credit card number and expiry date of the card. It sounds like you are trying to order something and not refunding.. I asked my friend not to give you the details as this is not right either tell you via e-mail or phone.

Hmm... sounds something wrong here... don't u guys think so ?

I really wanna know how varhosting new owner will handle this case..

Hi,

Actually the credit card number, expiry, amount, and date of transaction is usually needed for a merchant to issue a refund. Without such information its impossible to issue.

Hi,

Actually the credit card number, expiry, amount, and date of transaction is usually needed for a merchant to issue a refund. Without such information its impossible to issue.*nods* My Merchant account requires full data to process refunds.

I have 2checkout, worldpay and local bank merchant accounts but none of them need my clients credit card number and expiry to refund.. .that is weird...

What gateway r u guys using anyway ?

I have 2checkout, worldpay and local bank merchant accounts but none of them need my clients credit card number and expiry to refund.. .that is weird...

What gateway r u guys using anyway ?Local one from my bank, Bluepay, Authorize, and Paypal.

Any non-3rd party processor will require this information.

Such gateways are local banks, wells fargo, authorize, echo, etc..

2checkout, worldpay are 3rd party processor not merchant accounts.

Strange thing - I saw Roj on here just a few days ago posting again. Not to mention Tripodsupport.com appears to be back up and running. Was there any clarification on what happened and why VAR has been having so many issues?

Strange thing - I saw Roj on here just a few days ago posting again. Not to mention Tripodsupport.com appears to be back up and running. Was there any clarification on what happened and why VAR has been having so many issues?VAR's been having issues for atleast 2 years now.. Nothing uncommon. Hard to place a title for the problems though.

I just spoke to my friend and he said you asked for his full credit card details in order to refund the money he paid ?

Why you need his credit card number and expiry date to refund the payment? I don't think anyone will give you the card details just for a refund right ?

I have been in this line for years but never heard a refund needs full credit card number and expiry date of the card. It sounds like you are trying to order something and not refunding.. I asked my friend not to give you the details as this is not right either tell you via e-mail or phone.

Hmm... sounds something wrong here... don't u guys think so ?

I really wanna know how varhosting new owner will handle this case..

Alicia,
I have told Leo multiple times I need to know what credit card number and expiration date to issue the refund too. I only received this information from him about 10 minutes ago. However, I'm still waiting to receive the full name on the card as well as the address the card is issued to.

Thanks,
Rick

I have 2checkout, worldpay and local bank merchant accounts but none of them need my clients credit card number and expiry to refund.. .that is weird...

What gateway r u guys using anyway ?

We're running Authorize.net.
The issue is we do not have access to the old Authorize.net billing system that the previous owner used...so finding a transaction code several months old is impossible. This is why we need the credit card billing information from Leo to issue a refund.

-Rick

VAR's been having issues for atleast 2 years now.. Nothing uncommon. Hard to place a title for the problems though.

yeah, the problems are slowly going away now... with the migration to our new server platforms and datacenters I've seen a significant decrease in support related requests.

Give us a few more weeks and VarHosting.net will be humming :)

Yup, a formal press release has already been sent out to all varhosting customers notifying them of the enhancements, and new services rolling out.


Hello there,
I'm a varhosting customer and didn't receive any email about that ;)

Good that i check varhosting.net site frequently.

Sorry for the second reply but i'm interested in another thing also. Will old customer pay different prices then they are used to?! I have account for almost 2 years now and i want to know what should i expect when i have to pay the next invoice... which is like... january. THX ;)

Hello there,
I'm a varhosting customer and didn't receive any email about that ;)

Good that i check varhosting.net site frequently.

Hi Aurelian,
Let me know what node you're on and I'll check and see why you didn't get the announcement. Thanks!

-Rick

Sorry for the second reply but i'm interested in another thing also. Will old customer pay different prices then they are used to?! I have account for almost 2 years now and i want to know what should i expect when i have to pay the next invoice... which is like... january. THX ;)

No problem. Yeah, pricing will remain the same at this point...our goal is right now to just get everyone migrated to new enterprise level servers...once this is done we're going to address the pricing structure (should be in 4 months or so). If you have any other questions email me directly at rick@varhosting.net Thanks!

-Rick

Yup, a formal press release has already been sent out to all varhosting customers notifying them of the enhancements, and new services rolling out.


Never got any Press Release. I'm on node 107

Maybe he thought he sent them out, but didn't really do it.

Their site seems down? Anyone?

Its down. My sites are down again and I am not looking for another place to move to, hopefully today! Way too much down time lately.

I just noticed varhosting has put their forums back online.

All nodes should have received both updates in the 'news' section of the control panels as well as emails being delivered to each of the varhosting reseller email addresses.

Its down. My sites are down again and I am not looking for another place to move to, hopefully today! Way too much down time lately.

Hey bluskyguy what did you do read this post I made and decide to block my new host from moving my sites? That's a nice way to do business isn't it. Your sever has been down for the last two weeks more than it has been up and I stuck around through it all, but now my customers are leaving one by one and I decided its time to move. How long do you think peope should stick around with so much downtime? You don't answer tickets, you don't give an update as to how long the problem will take to fix and then you stop people from moving. WHY?

Hi SydneyJen,
Again I don't understand why you're stating we blocked your new hosts from moving your sites. I stated in the PM as well as in an email to you that there is nothing on the VAR servers that I'm aware of that would prevent users from migrating their domains to another provider. Please elaborate on what you're doing that would make you think this and post the details on this board.

Regarding the server being down for the past 2 weeks, I'm not sure what you're referring too. Please advise on the ticket numbers you submitted as well as what you're doing to determine a server being down (i.e. ping tests, accessing your domain, etc.).

i havnt got any press release also..the only reason i decided to check this thread when i noticed latlely that there's a new guy that answers my query and i got the feeling that there's changes of management.

Hi mc-2000,
Yup, the new guy would most likely be myself or another one of my techs :)

When you login to your cpanel account, under the 'news' section , you should see the press release. Let me know what your username is and I'll see why you're not seeing it either. Thanks!

-Rick

http://lpanel.varhosting.net/
http://support.varhosting.net/

not working....

http://lpanel.varhosting.net/
http://support.varhosting.net/

not working....Looks like it's working to me.

http://lpanel.varhosting.net/
http://support.varhosting.net/

not working....

Yes, not working

http://lpanel.varhosting.net/
http://support.varhosting.net/

not working....

Though the page is opening up now, once you enter your login details, the lpanel system gives you an 'Invalid Licence' error.

I currently have 2 support tickets open and it's coming upon 48 hours since I have received and update. I asked for an update over 24 hours ago with zero response at that.

http://lpanel.varhosting.net/
http://support.varhosting.net/

not working....


Hmm, are you receiving a timeout? Is an error displaying?
Let me know...if you're having issues most likely others are as well. However, on my side both domains are accessible.

Though the page is opening up now, once you enter your login details, the lpanel system gives you an 'Invalid Licence' error.

Insitesolutions,
Please provide me with your username/password you're logging in with. Let me know what your username is and I'll see that your lpanel license gets activated ASAP.

Thanks,
Rick

I dont know about you guys, other clients, but i have account on UK2 server and since august... when there was a bigger downtime due to some left out network card in the server, i had 100% uptime. I monitor my sites with mralert.com and hyperspin.com. All worked great. I have a minor problem with WHM, bluskyguy please check into it as it is like urgent (i talked to online chat last night but they didn't solve anything). Overall i'm satisfied with the service, i mean NO SITE DOWN at all for the last few months... I had some slowdowns... But all is OK. For the time beeing i'm going to stay with my varhosting account.

Bluskyguy, PLEASE look more into the trouble tickets. I mean there are problems that can not wait a lot of time. I understand you are reorganising, but still some problems should be treated with seriosity.

Thx a lot.

Hi Aurealian,
Thanks for the comments. Yeah, if you can post your ticket #'s that would be great! As soon as you post them I'll check them out. We're going to be rolling out another UK server (going to be called UK3) here very soon to meet the demand...if you need anything feel free to contact me directly at rick@varhosting.net

Thanks!
-Rick

my friend told me he has sent all the credit card information you requested but still no refund from your end yet and ticket was not responded?

wondering whether you are really serious in giving him the refund...hmm

my friend told me he has sent all the credit card information you requested but still no refund from your end yet and ticket was not responded?

wondering whether you are really serious in giving him the refund...hmm

Why do you keep posting here on behalf of your friend? Why can't he post for himself?

:eek: Never mind why can't he post for himself. Why do we have to use WHT as the new varhosting forum. Last check, varhosting.com/forums was still accessible, although no new posts for a while.

Hello rick,

I sent at least 4 emails to varhosting support and 2 emails to you. Please look into the problem as it is URGENT.

THX pal.

:eek: Never mind why can't he post for himself. Why do we have to use WHT as the new varhosting forum. Last check, varhosting.com/forums was still accessible, although no new posts for a while.
Sounds like a good place to go :) *closed*