turkeydelight
09-10-2006, 02:24 AM
Im am so disgusted and fed up right now Im going to have to post all the details later but stay far away from Robert's "revival " of Turnkey. I called him this morning to ask why the servers had been down since last night and he said they were doing something with DNS now but they weren't down before that. He actually tried to blame it on my ISP! Just a little background - we both work for IBM, no where near each other or in the same departments or anything but we have talked of it so he knows I can tell if my ISP is working ( especially since I havent moved my reseller sites over to his server pending the 15 day trial.
When the servers were up today I brought up questions aboout what had occurred, his little star graphics with 99.9% uptime GUARANTEED inside them and what needs to be done to avoid this in the future. His response, well now he deletes any m,essage I post in the forums and he tells me he gives no guarantees regardless of what every page of his site says and is spelled out in his Support pull down menu.
I was with with Robert when it was just him, then when it was whoever bought it out and and left us hanging and I came back willing to give him another shot and this is what I get. I tried to help all the new people as best I could in the forums as you'll see through my many forum posts if he didnt take the old ones down as well. Hell, we even chatted over IBM's internal instant messaging software. As best I can figure , guesstimate , may be way off, but he had 15-20 accounts and the server died on him. When I got off the phone with him this morning , ( which I had to look up in old email because he keep the email server, forums, support tickets and everything else on the same place so when one goes down everything is down.
it wasnt till later in the day I saw a post that he admitted the he actually did crash while I was working on the server last night and coulfn't get in.
He would apparantly like to pretend it never happened hence hthe deleteion of my forum posts , all factual , meant to help and didnt attack him personally in any way. I will post the deleted messages ( still deleting tonight) here ypo judge for yourself.
I treid to give the man the opportunity to win me back as a customer and he deletes my forum posts instead.
I'll throw my forum posts up tomorrow and my side of the PM's he sent me so you can judge for yourself.
Bottom line - Ive had reseller accounts since before his first incarnation. I currently keep two active at seperate hosting companies and in all those years and companies ( including when he got "bought out" and they left us high and dry) he is the WORST. Anyone with business sense would be overly gracious to their customers after his shady past and anyone with technical sense would have known his server was down and kept his customers updated. He utterly failed at both.
Stay far far away from Turnkey.
I will not post his PMs to me unless he gives me permission but hopefully he is man enough to post them.
This gave me a good chuckle to go to sleep laughing tonight - it belonged in a support ticket ( the support system as well as everything else including support@turnkey had died.
As an old customer , I got a 15 day trial so luckily I was able to find out and warn everyone without losing money.
When the servers were up today I brought up questions aboout what had occurred, his little star graphics with 99.9% uptime GUARANTEED inside them and what needs to be done to avoid this in the future. His response, well now he deletes any m,essage I post in the forums and he tells me he gives no guarantees regardless of what every page of his site says and is spelled out in his Support pull down menu.
I was with with Robert when it was just him, then when it was whoever bought it out and and left us hanging and I came back willing to give him another shot and this is what I get. I tried to help all the new people as best I could in the forums as you'll see through my many forum posts if he didnt take the old ones down as well. Hell, we even chatted over IBM's internal instant messaging software. As best I can figure , guesstimate , may be way off, but he had 15-20 accounts and the server died on him. When I got off the phone with him this morning , ( which I had to look up in old email because he keep the email server, forums, support tickets and everything else on the same place so when one goes down everything is down.
it wasnt till later in the day I saw a post that he admitted the he actually did crash while I was working on the server last night and coulfn't get in.
He would apparantly like to pretend it never happened hence hthe deleteion of my forum posts , all factual , meant to help and didnt attack him personally in any way. I will post the deleted messages ( still deleting tonight) here ypo judge for yourself.
I treid to give the man the opportunity to win me back as a customer and he deletes my forum posts instead.
I'll throw my forum posts up tomorrow and my side of the PM's he sent me so you can judge for yourself.
Bottom line - Ive had reseller accounts since before his first incarnation. I currently keep two active at seperate hosting companies and in all those years and companies ( including when he got "bought out" and they left us high and dry) he is the WORST. Anyone with business sense would be overly gracious to their customers after his shady past and anyone with technical sense would have known his server was down and kept his customers updated. He utterly failed at both.
Stay far far away from Turnkey.
I will not post his PMs to me unless he gives me permission but hopefully he is man enough to post them.
This gave me a good chuckle to go to sleep laughing tonight - it belonged in a support ticket ( the support system as well as everything else including support@turnkey had died.
As an old customer , I got a 15 day trial so luckily I was able to find out and warn everyone without losing money.