Hey,

what was up with the 6 hours+ downtime today?

it is still slow now.

dave.

And we're back. :)


If you had trouble connecting earlier, it's because you couldn't get to here from there.

At approxamately 9:30 EST time we had a hardware failure in our load balancer that caused our entire cluster to be down. Our fileup melted.

The issue has been resolved. Thanks for your patience! :)

During the outage you could have went to WHTIRC and got your fix then! :wht:

Yikes, glad to be back though!

But you could of went to WHTIRC and got your fix then!

Nope, nameservers were down - couldn't resolve it.

You should be saying

Yaaa your back!!

LOL its not like they are our supplier and have to keep it up and apparently I am hooked on this place as I was checking over and over and my wife commented that I was cranky today.

WHT withdrawal.

I felt so hollow without my fix of WHT

i noticed all of the inet sites were down. i was getting bored of the internet lol, with nothing to do.

Nope, nameservers were down - couldn't resolve it.

You had to do a bit of pokin', but there were no issues with IRC. You couldn't use the applet, you had to use a real IRC client and had to connect to 207.44.225.199. :)

As did I..

I am sure they will survive :)

Was getting worried here as well ;) Started IMing everyone from WHT if it was was just me or down for them too hehe ;)

At first I thought my computer was having problems. After few minutes of digging, then I know WHT is down. But that's abit rare for me to find WHT down... :D

Happy that WHT is up again...

I get really bored when WHT is down! :(

Hmmmm

I saw wht.us as a hacked site on zone-h.org earlier

YES YES... *DOES A LINE OF WHT* ... there got my fix for today :)

I can't find it in zone-h

I did see it earlier in attacks on hold, Perhaps it was just someone trying to claim credit

Do you have an SLA? Because I want some sort of compensation!!!!!


--Tina

Yey we are back in action :-)

I actually felt lonley without WHT, aaah how sad.

Back to my game of CSS and some tickets

At approxamately 9:30 EST time we had a hardware failure in our load balancer that caused our entire cluster to be down. Our fileup melted.

It took pretty long for Rackspace to fix that, no?

It took pretty long for Rackspace to fix that, no?
I was thinking the same thing, layeredtech would have done a better job lol (and I mean that in a good way)

DO YOU KNOW HOW MANY DOLLARS I LOST BECAUSE WHT WAS DOWN?!?!?! AND THEY WON'T GIVE ME MY MONEY BACK!!!!!!

......just kidding of course :D :emlaugh: Good to see everything is up and running again :gthumb:

It took pretty long for Rackspace to fix that, no?Way too long.

i noticed all of the inet sites were down.So did i!!!

I tried going to Inets site,i tried the IRC server......Everything was down :(

Im glad we're back now!!!

DO YOU KNOW HOW MANY DOLLARS I LOST BECAUSE WHT WAS DOWN?!?!?! AND THEY WON'T GIVE ME MY MONEY BACK!!!!!!

......just kidding of course :D :emlaugh: Good to see everything is up and running again :gthumb:

What about a class action? :stickout:

Way too long.
Don't they have a 2 hour guarantee or something like that?

So did i!!!

I tried going to Inets site,i tried the IRC server......Everything was down :(

IRC was working all night.

They fell under 99.95% (6 hours downtime make it 99.93%)! :stickout:

They fell under 99.95% (6 hours downtime make it 99.93%)! :stickout:

I thought it was 100% uptime?

I thought it was 100% uptime?

round up! silly!

no one has perfect 100% uptime.

I thought it was 100% uptime?

THAT would be network downtime. This wasn't a "network" issue, it was a hardware issue with WHT's hardware (the load ballancer) as described by SWR ;)

Don't get me wrong, I still doubt (very highly) the 100% uptime, but this one doesn't fall under that specific guarantee ;)

You need some redundant nameservers, and don't you have a pair of redundant loadbalancers??

I am very surprised at Rackspace, I know for a company the size of Inet I would expect better.

Dan

YEa i was really POed when it was down

Why 6 hours to fix it? Rackspace drop the ball? Something else complicate the restore?

- John C.

Do you have an SLA? Because I want some sort of compensation!!!!!


--Tina
Mee too.. I feel that I should sue you guys....

because of this downtime, my dog refused to eat food, I have to spent rather kill time at some other forums which for sure was mentally taxing and harassing.

Dont you guys understand this damn WHT is bloody addictive and such failure could be fatal....:angry:

I am going to send a notice to all of you...including me:mad:

And I thought i was something wrong with my internet again.

That is a very good point Dan.

Looks like the dns servers are the same machine, I was suprised when I saw that..

That is a very good point Dan.

Looks like the dns servers are the same machine, I was suprised when I saw that..
Very poor setup if that's the case..

surprised to see 6 hour downtiime with rackspace.

Everyone has failures no matter who it is. We build so that we can minimize the risks, but everyone has situations where downtime does happen. They may have taken a long time, but don't beat on Inet that bad.

Linn

I think the 6 hours was because a certain important person was "off" probably ended up talking people through it on the phone :)

I think the 6 hours was because a certain important person was "off" probably ended up talking people through it on the phone :)

I wasn't going to say anything, but all of us are here on a holliday saturday night talking about this ;)

Why 6 hours to fix it? ....I believe it was because, for the first seven hours or so, they didn't know what was wrong. :S

I believe it was because, for the first seven hours or so, they didn't know what was wrong. :SOuch. :bkick:
Better give them a refresher course in clustered load balanced scenarios.

- John C.

WHT being down messed up my day so badly that I ended up getting some work done.:eek:

That's alot of time, o well. everything is a-okay now, hopfully no more outages and your out!

How'd the Rackspace 100% uptime guarantee go? :)

How'd the Rackspace 100% uptime guarantee go? :)This was a hardware issue with INET's servers, and not a rackspace network issue.

I believe it was because, for the first seven hours or so, they didn't know what was wrong. :SIt happens. Sometimes hardware issues can be tricky to quickly track down. :eek3:

well, i've only been with RS for a month but have had 100% uptime. If I had a hardware failure that took 6hrs to get back up I could stomach that. I was at a well known host before rackspace and had a 2 day outage over hardware failure then 1hr a day for like a week. as for some stats rackspace handled 9,300+ tickets last month with 70+% rated by their userbase as "fanatical support" and 95+% rated as fanatical support or good (good = 1 level below fanatical). I've worked big helpdesks before and we could never get over 70% satisfaction, 95+% is insane if you ask me.. No host is perfect but I'll put my money with the one who gets closest..

WHT being down messed up my day so badly that I ended up getting some work done.:eek:Fishin' seems a better alternative. :P

Fishin' seems a better alternative. :P
Yup. I figured if WHT couldn't be bothered to show up for work, then why should I? I caught two trout. OK, sure they're little.. but it was still fun.

When I got home, WHT was back at work and I felt a little guilty.. so I sent them one of the fish.

;)

Yup. I figured if WHT couldn't be bothered to show up for work, then why should I? I caught two trout. OK, sure they're little.. but it was still fun.

thats some dedication we are showing to Wht now are we

Well i didnt know it was down until my friend told me , but once i saw it was down i kept trying again n again and kept hoping it would work

thank god man 1 hour without you dudes makes me sick , glad it was fixed

Some of you ought to get out more.

Some of you ought to get out more.

Yaa i agree , but when was wht down? Was it today?

Am I the only one who didn't notice wht was down?

Yes.




(After counting characters, it appears my reply did not meet the minimum number of chars required to post. Therefore I need to type some extra fluff here so that I can post the little I wanted to say up there. Thank you for your cooperation. And have a nice day.)

Yes.




(After counting characters, it appears my reply did not meet the minimum number of chars required to post. Therefore I need to type some extra fluff here so that I can post the little I wanted to say up there. Thank you for your cooperation. And have a nice day.)


We can still see the "Fluff"

Some of you ought to get out more.

Haha...ditto.

Was it down? Hmm.