Hello,

I am trying to move a domain from this register.

I have open a ticket on the 13th of August because they don't update my admin email.
I have reopen the ticket 4 or 5 times but they still insist that they have no problem.

I have changed admin email at assurancehosting for more than 10 days but the name that appears at whois is still another to which i can not access and in these way i can not transfer the domain.


They keep closing my ticket.

What do you recommend me to do ?

Thank you

it seems they resell for enom, usually updating using the API is instant unless they do it manually.

try to login with your domain and password at access.enom.com see if it works

otherwise drop em an email and ask again...

Thank you for your sugestion but i just have the password to assurance hosting control panel and there i have already changed the email but it has not changed at the whois and then i don't think i may request a new password.

Can you call them?

I was able to request the password and changed the administrative contact from default to my email.
Let's see what happens.
Thanks Bashar

15 days were not enough to change the admin email and transfer to another site. i have to renew with them.

They didn't reconignze the problem and close my ticket all the times.

I only solve it by change the admin email as told to do here.

They keep me saying to do the same things i have done 2 weeks ago with no sucess.

I will keep trying on transfer the domain to other site.

But i do not recommend their support, specially Vlado.

I will post when i manage to move my domain out of their support.

See how they don't listen to users.

=========================================
Sunday, August 13, 2006
I want to transfer the domain to domainsite. I have initiated the process on domainsite.
I have the domain not locked and i have changed the administrative contact for my mail.

However the mail was sent to an account of yours.
Transfer ID Date Submitted Domain Name Authoritative Email Address Losing Registrar Registrar Query Attempts Registry Status Status

6414 2006-08-11 05:15:11 psantos.org domreg@assurancehosting.com eNom, Inc. (R39-LROR) 0 OK authorization email sent (3)

If you have access to that domreg@assurancehosting.com please authorize the transfer.

Thank you,

Paulo Santos
============================
vlado Monday, August 14, 2006

You should change the admin email for your domain to email address you control.

Vlado
assurancehosting.com

==============================
Monday, August 14, 2006
I have changed it before order the transfer.

You may check it.

===============================
vlado Monday, August 14, 2006
Then you should have received the email, not 'domreg@assurance..'

It is possible the change was not inplemented yet (then) in the registry, so you will need to ask you 'new' registrar to resubmit the transfer request, so that the email is sent correctly.


Vlado
assurancehosting.com
========================
Tuesday, August 15, 2006
it should warn if after changing it was not available
Tuesday, August 15, 2006
I have changed the admin contact some days ago and it is still not showing as it should.
=========================
vlado Saturday, August 19, 2006
Please go to the "Registrant information" screen in the control panel and fill out all the information.

Wait for 24 hours and resubmit the request to transfer with you new registrar

Hope this helps,

Vlado
assurancehosting.com
================================
Sunday, August 20, 2006
I have changed the email before opening this ticket more than one week ago. On the control panel from assurancehositng it display the email pjssms@gmx.net as the admin email.

At http://whois.domaintools.com/psantos.org it showns domreg@assurancehosting.com as the admin email.

You are closing this ticket without solving that.

Please send this ticket to someone upper.

================================
vlado Monday, August 21, 2006

Hello,

The whois information of the domain matches the Registrant Information screen now.
Please ask your new regisrar to transfer the domain to them. If they ask you for Authorization key, please find that on the bottom of the REgistrant information screen

Hope this helps,

Vlado
assurancehosting.com
===============================
Wednesday, August 23, 2006
i still find domreg there.

I am going to try to ask again but i think that i will not be able to transfer the domain.

I will post in WHT about this for sure.
================================
vlado Wednesday, August 23, 2006
Hello,

We are not holding your domain.
Give the Authorization number to your new registrar and they will take care for it from there

Hope this helps,



Vlado
assurancehosting.com
================================
Thursday, August 24, 2006
You are holding my domain by not updating the admin email.
The whois information is not updated in spite of what you say.

What whois information are you seeing ?.

I have gave the authorization more than 10 days ago.


Thursday, August 24, 2006
=========
Hello,

The Administrative e-mail for psantos.org is still domreg@assurancehosting.com you can verify it by querying http://Whois.ws .

==================================
vlado Monday, August 28, 2006

Hello,

Your can check your whois status at


http://www.enom.com/domains/whois.asp?DomainName=psantos.org&submit.x=41&submit.y=18

Also the authrization code is located on the bottom of the "Registrant Information" page and you need to provide that to your new regisrar.


Thanks,

Vlado
assurancehosting.com

They have never returned the money.

The domain was moved without the extra year.

On assurancehosting control panel the domain still appers there as having more one year and being actual.

But i do have the domain at the other register and assurancehosting is no longer my register.


So they have charged to have a domain that is no longer with them and haven´t seen nothing wrong in these procedure.