If you are thinking of signing up with Aletia... be forewarned they love to take your money, but have a hard time giving it back when you cancel your account! They actually have a rough time doing ANYTHING they say they will do. Yeah... I am pissed the **** off! NO good reason why they should take so long to do something so incredibly simple

I opened a support ticket on 5-23, to cancel my annual account... nothing but the run-a-round since that time. Apparently their account cancellation process is so incredibly hard on Laura, she can't complete the task.

Ahhhh they banned me from their forums... guess they hate it when people tell others what they are really like. You really hurt my feelings by banning my IP! NOTTTTTTTTTT!!!

Do you think I can't still get in and trash talk (tell the freaking truth about your con-artist ways) from my home machine??? MORONS!

Had you just done your job in the first place, LAURA BRANDT... this would of never escalated to the level it is at now. Since the BBB of northern nevada can't seem to have a complaint delivered to you via your falsified whois info (business address), perhaps the Attorney General and FCC may like to get involved too. You can run... but you cannot hide!

FGS, when someone decides to leave your hosting company and are due a refund, by all means give it to them in a professional and courteous manner.

If you are thinking of signing up with Aletia... be forewarned they love to take your money, but have a hard time giving it back when you cancel your account!

I'm very, very disappointed with Aletia myself. I asked over a week ago for my accounts to be closed but I've yet to get this actioned. Thank GOD they mostly use Paysystems so you can manually cancel the automated payments.

From previously recommending this host I am very annoyed at this lack of customer care.

sorry to hear of your misfortunes timbo... I agree paysystems has great support, to bad aletia can't/won't learn something from them! I too, have canceled my recurring charge at paysystems which took all of 2 minutes over the phone, talking to a live person... which you won't be able to do at aletia.

unfortunately, I was on a yearly plan... and they have stolen the rest of my money, by not giving me a refund. They need to be shown what a redneck arsewhooping is like!

laters

Hi Shoney,

I'm sorry to hear your situation. Have you tried issuing a charge-back from your credit card company? I hope that you can get a refund soon.

Cheers,

I am almosty up to 60 days for a refund due me. I was told last week that I was now #1 in the billing queue to get my funds back.

I cannot do a chargeback, my cc company doesn't do any for any charge 60+ days old. I paid for an annual account in November and cancelled in April so I am due back 7 months.

This has taught me a valuable lesson though..never ever, ever! pay for hosting a year in advance.

Trish

Originally posted by TrishM
....

This has taught me a valuable lesson though..never ever, ever! pay for hosting a year in advance.

Trish

Nothing wrong with paying for hosting in advance for a year. The important thing is to do research on your hosting company before you pay for 12 months up front.

Make sure they have a refund policy for annual payments. For example company X will refund you the remaining months minus one full months.

Having a refund policy may not mean you get your refund, unfortunately.

Zach

Originally posted by Zach


Having a refund policy may not mean you get your refund, unfortunately.

Zach
Well put Zach, unfortunatley Aletiahosting.com continues to thieve and pilfer the internet looking for targets to steal money from. (ummm they lied about their refund policy too, as they do claim to have one!)

Aletia staffers, don't sweat it... I may keep this bumped to the top until you all get off your duffs and do the right thing! THIEF

Do continue lying to the rest of your customers! I'll be eagerly awaiting the demise of Aletia.

FYI, everyone... run a whois on www.aletiasucks.com and see who owns the domain. Rectum they had ill intentions all along, I do! That's absurd to be so paranoid on the upstart to buy up negative domains. Rat Bas*****!!!

this is a bit of a concern. I was under the assumption that they'd gotten their act together lately with the lack of threads about their servers. Sad to see it's moved to billing now. I'd assumed it was just one of those cases of everything screwing up at once, but recent threads do seem to point to something being up.

It's no wonder customer's seem so suspicious these days when they e-mail enquires...

Greg Moore

Originally posted by shoney
FYI, everyone... run a whois on www.aletiasucks.com and see who owns the domain. Rectum they had ill intentions all along, I do! That's absurd to be so paranoid on the upstart to buy up negative domains. Rat Bas*****!!!

I do not want to sound like I am on anyone's side, but purchasing the negative domains related to your website is actually smart. If you have one mad customer they could ruin your whole image as a company.

We didn't try to purchase negative domains for our company because we have yet to have a customer that was unhappy with us. If you do things right you shouldn't have to purchase the negative versions of your domain names.

mmm... does us not purchasing negative domains make us dumb? :eek:

Originally posted by xerocity.com
mmm... does us not purchasing negative domains make us dumb? :eek:

I don't think so.. we never grabbed it for ours. In fact I've never really looked to see how many hosts actually do get the ****sucks.com of their domain - might be interesting to check one day :)

Greg Moore

I am so incredibly happy I found this thread as I was goingt o order webhosting from Aletia hosting. Thank goodness I didn't! I didn't realize their service was so.... crappy (for lack of a better word). I mean, when you visit their site and see all the great features they offer and how somewhat inexpensive they are, it seems like a dream come true. But when you hear about all the crap they pull... ugh. Makes me sick.

I did find a support number on their site. It's for "emergencies" but maybe you can use it to bitch and complain at them: 1 (888) 320 7482 Hopefully, you will get your money back and I wish you luck in doing so. Maybe you could also contact your credit card company and see if there is anything they can do? I don't know, I am young and naive, so I don't know what to do in such situations.

In the meantime, if you are looking for a reliable host, visit cyberpixels.com. Everyone I know who has used them (about 10-12 of my web friends) say they have excellent support for your site and a great billing support as well. I am ordering mine from them today, as well.

Well, good luck and take care. I hope you get your money back from those ass holes. :-)

>>I'd assumed it was just one of those cases of everything screwing up at once, but recent threads do seem to point to something being up.

So I thought also... shortly after signing up with them. They assured me they were working deligently to fix all the bugs (server troubles and signup delays... along with a list of other troubles). Most of which are not fixed (resolved) in a timely manner.

>>I do not want to sound like I am on anyone's side, but purchasing the negative domains related to your website is actually smart. If you have one mad customer they could ruin your whole image as a company.

>>We didn't try to purchase negative domains for our company because we have yet to have a customer that was unhappy with us. If you do things right you shouldn't have to purchase the negative versions of your domain names.

>>mmm... does us not purchasing negative domains make us dumb?

I agree it may be a smart thing to do... but the smarter thing and most logical is to simply not allow (TOLERATE) things to become out of control... and genuinely care for your customers well being. If you do that it will certainly be reciprocated by 99.9% of said customers. Start screwing them over and you'll have a justified reason to CYA, and be paranoid!

As for the fact you didnt purchase those type of domains only shows a willingness to do the right thing in the beginning. Is it dumb to not buy them? I don't think so... unless you intend to misrepresent the legitimatcy and character of your company. It will be one of the things I check into before securing another webhost!!

>>Maybe you could also contact your credit card company and see if there is anything they can do?

In the same boat as Trishm with this, they won't do anything because of the amount of time lapsed since the purchase was made, and the fact I did receive a portion of the services...

I really don't get what Aletia stands to gain from stealing money from customers that desire to leave... the chump change wont do anything be cause them loss business from people like me that make the truth known.

Pittyful excuse for a company, and the morals of the ones that run it... If you ask me! I hope they choke on a pretzel... :angry:

That's for sure. And to think they almost suckered me in, too! *LOL*

STAY AWAY FROM ALETIA!


I have loose money whit her !
This is real SCam place....

STAY AWAY from her !

I remender Aletia :-)

:angry:

I have to agree with the others, avoid this company! I was with them last year for a few weeks, and that was all I could handle. I've had more downtime in those few weeks than I've had with any hosting company, including my current one who I've been with for over 6 months and couldn't be happier with.

I'm glad I got out when I did, since they've continued the downward spiral ever since then. Checking their user boards I'm still seeing they have some mighty unhappy customers on there, as they continue to over cram their servers, thus resulting in lengthy downtimes that happen far too often. The even sadder thing, they don't bother responding to any of the posts or post announcements that there's even a problem anymore it looks like.

Take care,

David

Anyone know how to get a hold of the Aletia guys?

Anyone know how to get a hold of the Aletia guys?

Well, e-mail them like crazy... hopefully they will respond.

For myself I quickly went to Paysystems and 2checkout.com and stopped all of my credit card transactions with them. Although with 2checkout you have to e-mail them and request the stop as they don't have an auto cancel page like Paysystems.

Originally posted by Jag
Anyone know how to get a hold of the Aletia guys? Interesting indeed, but I may have found a number where you can talk to a real warm body... I did call the number just now and got a voice mail, the test will come monday when someone should be in the office. At any rate, here is the number for your use: 775-588-0994

And for those that care to contact the BBB of Northern Nevada to file a complaint against them, you'll need their real mailing addy... not the one that the BBB has listed. Mail to their listed address is only returned as undeliverable.

Mailing Address:
Aletia Corporation
PO Box 6957
Stateline, NV 89449-6957

Hope that helps those of us who have been screwed over by Aletia!

Oooh! I hope that works for you! Couldn't people also contact an attorney? I dunno how such things work, but wouldn't all this be viewed as a breach of contract and therefore be good means for a law suit? If it were me ealing with this, that is what I would do... hehe and try to get as much money as I can out of them so they know how it feels...

Mississippi has a pretty staunch attorney general, Mike Moore... the one that headed the class action against the major tobacco companies, and won no doubt! He HATES people with dishonest practices, period! (though I cannot speak for him).

Mid-week - this coming week... I'll be at home during business hours and will put a call into his office.

Time will tell, how this pans out... until then - well let's just say this thread and others (at other sites) will not die down.

I am also looking into a few computer mags that may like to see and report about Aletia's business ethics... not that they have any! Or this would not be talked about so frequently both here and on their own forums. Let alone would they allow one single customer a reason to be so blatently disgruntled about spreading the word.

That is only a mail drop.
A few months back I posted a lot of info on the owners with address's.
Do a search and you should find what I wrote.

man i'm reading all these posts about how bad aletia is, and I JUST SIGNED UP WITH THEM! AHHH... and worst of all.....now i'ts been over 19 hours since i've signed up and still no account activation and no response to me tickets, so it looks like i'm gonn have problems with them too. Aletia used to be so good, but now they suck!!! What's happening?. I think i'm going to cancel and find another host to sign up with.

Originally posted by Adam_DeJaray
man i'm reading all these posts about how bad aletia is, and I JUST SIGNED UP WITH THEM! AHHH... and worst of all.....now i'ts been over 19 hours since i've signed up and still no account activation and no response to me tickets, so it looks like i'm gonn have problems with them too. Aletia used to be so good, but now they suck!!! What's happening?. I think i'm going to cancel and find another host to sign up with.

a 19 hour wait for them to take your money? now thats a new one by me.

Originally posted by Adam_DeJaray
man i'm reading all these posts about how bad aletia is, and I JUST SIGNED UP WITH THEM! AHHH... and worst of all.....now i'ts been over 19 hours since i've signed up and still no account activation and no response to me tickets, so it looks like i'm gonn have problems with them too. Aletia used to be so good, but now they suck!!! What's happening?. I think i'm going to cancel and find another host to sign up with.

I beleive that there are a lot of serious communication issues at large there. You will probably see them worked out very soon, nobody can witness all the cancellations due to communication and not take action there.

Originally posted by whw


a 19 hour wait for them to take your money? now thats a new one by me.

they activated my account a couple of hours ago and guess what??? PhpMyAdmin wasn't working. Also, I can't chmod anything in the cgi-bin. I tried to re-set the permissions on the cgi-bin and it wouldn't let me either, and it won't let me delete it either. I had login to the control panel (which the .css files were missing and it was completely ugly colors) just to chmod it to 755. I'm waiting for the downtime. I know it might sound like i'm being difficult, but I think i'm just paranoid :/ I've seen so many posts (literly, over 50 unique posts) bashing aletia within the past month and i've send in 3 tickets and updated them like 10 times nd i've only recieved one response. I'm not gonna give them a chance to take my $10, i'm gonna cancel and take the refund. I deserve to be treated better than this by a host... I deserve to be treated like aletia treaded me 6 months ago!!!!!!!!

By the way... I checked the original e-mails, and the final time was 31 hours and 21 minutes until they activated my account. I was way off when I said 19 hours. Is that not the most rediculoyus thing ever????? It takes them a whole 2 minutes to setup an account, so how can they make their customers wait 31 hours?????????????????

Originally posted by timbo


For myself I quickly went to Paysystems and 2checkout.com and stopped all of my credit card transactions with them.

:kaioken: What if you went to Paysystems to try to stop the credit card transactions but failed?

Originally posted by Radi
What if you went to Paysystems to try to stop the credit card transactions but failed?

Did you try via the cardholder center here:
https://auth.paysystems.com/cardholder/default1.asp

We use paysystems ouselves and have never had much complaint regarding people wishing to close their accounts via this avenue (there's been thankfully few that have used it at least)

You can ring paysystems on 514-448-4819 during business hours (NYC time)

One of the things that we've found is that people do trust paysystems as a billing processor as they do side with the cardholder. While it might get hair up on the merchant the overall benefit is that cardholders have a peace of mind knowing they have a good chance of having their money returned if something goes belly up.

Greg Moore

I am completely disgusted with Aletia too! I had 3 accounts there and started the cancellation process well more that 30 days before my annual renewal would have been up.

The first account was supposedly terminated -- no problem.

The second account was "suspended" while waiting for sales to confirm termination. I added to my support ticket twice a week for a month and never heard anything...until 7 days prior to my renewal date I got an e-mail from PaySystems that I had been charged for another year.

Anyway, I was IRATE and called PaySystems who told me that I showed 3 recurring billings to Aletia, which means THEY NEVER STOPPED PAYMENT ON THE FIRST ACCOUNT EITHER!

Now they owe me money and I am very very upset. PaySytems was able to terminate the recurring billing for all three accounts in less than a minute.

Aletia can quickly suspend and even terminate and account...but they can't seem to communicate with PaySystems that the account is terminated!!!!

Whew. Thanks for letting me vent!
Rachelle

hmm thats wierd, usually paysystems is helpful in this section - they should refund you, and take the amount from Mark Vockler (Aletia..)

1. File all you want with the BBB. They can do nothing.
No legal power.
Call all the mail drop numbers you want.
I will tell you people one more time.
Nevada corporation commission web site.
File with them. If I recall you will also find some names to go with this company.( do a search there)
They are a corporation for good reason, as I am:
Cann't touch that!Sorry, my bank account is off limits, as is my home,car and all personal property.
I have a deep dislike for this company and feel for you. But, the owners are protected by the corprate law, as I am for my business.
All the BBB can do is write a letter and hope like you.
Now, free legal advice: Prove that someone is using a Corporation to fraud people and you have something.
The Nevada Corporation Commission will want proof of their deeds. Those they have been ripped, need to get together, with proof of a total lack of service. Not just slow servers, slow support, but a real total lack of service.
While I am on your side, slow is not total. That is how so many companies get away with what they do.
Put the heat on to deep, just a name change and they are up and running again.
Good luck to you and be more careful with your next host.

Well the more knowledge users with bad experiences pass on through the internet, the less people giving them their money. I would encourage everyone to keep activily discussing this issue so new people will look and see that they are NOT the company to go with. I feel i have been ripped off as well and would like to do all i can and will continue to tell people how bad this company is and how they steal your money

Nevada Secretary of State

Name: ALETIA CORPORATION

Type: Corporation File Number: C4227-2001 State: NEVADA

Incorporated On: February 21, 2001

Status: Current list of officers on file Corp Type: Regular

Resident Agent: NEVADA CORPORATION SERVICES LTD (Accepted)
Address: 237 TRAMWAY DR #B
STATELINE NV 89449

President: W. LOWE
Address: P.O. BOX 6957
STATELINE NV 89449

Secretary: D BATRICK
Address: P.O. BOX 6957
STATELINE NV 89449

Treasurer: W. LOWE
Address: P.O. BOX 6957
STATELINE NV 89449


Better Business Bureau Record
http://worf.usshurdman.com/~reno/commonreport.html?compid=8000121



Good Luck!

Originally posted by shoney
I agree paysystems has great support, to bad aletia can't/won't learn something from them! I too, have canceled my recurring charge at paysystems which took all of 2 minutes over the phone, talking to a live person... which you won't be able to do at aletia.
...
Well, paysystems really isn't much better than aletia. My family website was shut down, because I used the wrong phone number when ordering-which makes sense. But paysystems refused to help at all, even though they were the ones to refuse the credit card, and yet they charged it anyway. Finally, after a month of fighting with paysystems, aletia agreed to refund us the money through paypal. So, basically both companies are crap....