I am bringing this to the main forum as apposed to within a thread:

Message seen quite ofen on WHT forums: (grammar and all)

My hosting company _____ has been down for a week.

I contacded support and they never respondid. Yessterday i snd request for cancellation and refund, then they say they never got my other mesages

I know that is bs because i sent the messages.

I need you guysis help now, what do u think I shoujld do?


Can't bring the site back up, can't get support to email him, don't even kow what he said to suport, maybe he was rude and his teck deleted his messages so that no one else could find them, and lastly, we an finally help him.

Someone from WHT says:

Send your host a letter stating that you wish to be refunded, then wait two weeks, if you don't get a response/refund, contact your bank for chargeback.

Now if that response does not fit your need (ie., they will not give me chargebakc and they are holding my domain name hostage, then send something like this:

(Note in this case it is detailed, unlike other cases where there didn't need to be a message at all)


I am having difficulty with my hosting company.

On june 1, my site went down at about 3:45 pm (EDT). I waited one hour to contact support. I opened a tecked, explained that my account was inaccessible. As of June 5, I had received no response, on June 2, 3, and 4, I sent rfollow-up messages requesting there attention to the problem. On june 5, I emailed the billing department to request a refund.

They responded stating that they had never received any of my previous message. I responded by sending them the ticket numbers from their auto reply.

On june 6, I requested transfer of my domain registration from the host to another registrar. THe following day, I received word that the transfer was denied by my admin contact (they are using my email account on their server to do this)

I have prepared a certified letter on my company's letterhead and mailed the letter requesting refund and release of domain. However, I am unsure what to do if they do not comply with my request. My bank has said...

I contacded support and they never respondid. Yessterday i snd request for cancellation and refund, then they say they never got my other mesages


HAHAHHAA

! JC

Originally posted by otherground



HAHAHHAA

! JC

:eek: Is that so funny for you? :eek:

you wouldnt like it if it happened to you ¬_¬

if post something like that, im just gonna laugh in your face

You could probably:

1) tell your host you are going to make a formal complaiant to the registrar as they are probably in violation of there contract for refusing your domain transfer in such a way

2) tell them you will put a chargeback request into your credit card company if they do not make the refund, I'm sure they would rather refund you than pay the extra chargeback fee's

3) see if anyone else on the board is suffering with this host as they might have gotten somewhere near to a solution

I'm not sure what the purpose of this thread is. Is it to poke fun at those with poor spelling and grammar? Must admit, I'm a little surprised at some of the grammar used on WHT myself, however since there are many participating whose first language is not English.

Truth be told, my Urdu is very, very, poor.

Or is this thread about a problem you are having?

PS: Try locating them via phone.

did anyone even read the thread ?

No it's not to poke fun at grammatical mistakes, it's to point out how hastely some users punch out this type of message without reading the forum.

If someone needs help with this type of situation, they out to at least look through the first and second page of the forum (or use the search tool) to find someone who has had similar circumstances. THe advice almost never changes in a simple charge the card and leave case. THe advice is near-always, contact the host, contact the bank, contact the BBB (in that order).

Instead, people pound out messages (grammatically bad because they're enraged and hastily written), and run the risk of causing themselves more problems.

THere are obviously some exceptions, such as the host holding domains hostage, or purposely disabling email access with the intent of blocking urgent contacts with registrants, BBB, lawyers, etc. Normally, what I read are the standard, took my money and left cases. Period.

Originally posted by mwatkins
I'm not sure what the purpose of this thread is.
I read it and was having trouble determining the exact point myself... :confused:

Originally posted by Chicken
I read it and was having trouble determining the exact point myself... :confused:

Ditto.

I believe this host is flat out lying to you and you won't ever get your money back or so they think, do a whois search on their domain and call the number up and see how it goes.

When my dialup ISP was down for like a day, i went down to their office (they had an in-office signup place) and requested a refund, then canceled.

Sean

A couple of thoughts ran through my head while reading this post:

1. Sometimes people come here not JUST looking for help, but also looking for someone to hear their complaint. I am guessing that some of the duplicated "hey this is my problem" posts are due to the fact that the person posting has repeatedly messaged their host...and have gotten no reply. I know when I am in situations like that I start to wonder if the other person is even hearing my complaint. I suspect that some of the people that complain to this community, just want to be heard.

My example:

Problem - mySQL databases just stopped responding. After scratching my head for a while...and reading the error message..I decided to send my host an email about it.

6.5 days later (from Host): Oh, yea...we move your mySQL databases to this named address:

In this case, during those six days the real thought going through my head (besides...yikes my DB are down) was "are they even listening to my issue".

2. I would agree that sometimes doing a search will reveal the solution to your problem. But, for newbies (myself included), sometimes it's difficult to tell if Bob's problem X is the same is my problem Y.

3. We must be mindful that this forum is based in the internet. Because this forum exist in a place without boundaries, our community members may also come from all places. Some of them speak english as a second...third...or even fourth language. I would agree that grammar is important. But, sometimes even I (an English speaking citizen) have trouble with my language.

I don't want to incite a flame war, but more over just wanted to drop a few extra thoughts out into this discussion. This post was in no way meant to attack the person who opened this thread. Although I may disagree with some of gnorthey00's message, I do agree that sometimes we all post in haste (myself included).


- Jason.

I think we should have a new section on the forums called "Newbies Complain"

All you see on the "Web Hosting Forum" section is complaints on how X host suck, how X hosts that and that, blah blah blah, boooooooring.

Clean out the froum by filtering complaints to another section.

Originally posted by Shyne
All you see on the "Web Hosting Forum" section is complaints on how X host suck, how X hosts that and that, blah blah blah, boooooooring.
Maybe you aren't bothering to actually look at the forum and the topics posted however I can assure you that all I see is not just how x host suck, (this and that? errr.. well that covers quite a bit), and that there is a variety of topics.

I think people like to complain about the forum for the sake of something to complain about, which is fine, but gets boooooooooooring to read after the 900th time as well. Food for thought...

Why can't a complain section be created? It will be up to the visitor to see look at the topics posted.

Originally posted by Shyne
Why can't a complain section be created? It will be up to the visitor to see look at the topics posted. If you think one is needed, you should probably post your request in the WebHostingTalk Suggestions and Feedback (http://www.webhostingtalk.com/forumdisplay.php?s=&forumid=31) Forum.