When I first started with PSM, I basically assumed it was $29 for guys with minimal experience who were there to handle my busy work.

Regardless of whether that was indeed the case then, it's certainly not now. They truly do know what they're doing, and the response to tickets has been LIGHTNING fast. I never wait more than 10-15 minutes before hearing something back—it's usually a solution.

That's one of the nice things about them is their quick responses. :-)

My thumbs up to this company aswell, they are not only affordable - they do such a great job!

ive been platinumservermanagement for a while, and never had a problem, always quick and accurate, they do an excellent job.

ive spoken to at least 3 of there employess on the phone, they are located in nj, they dont outsource/offshore at all

It would be helpful to know how long you have been with PSM. I made it 3 days.

I've been with PSM for 3 months and I cannot stand people who trash in these threads. PSM has been great and never given me issues. I couldn't live without them.

Off-topic posts removed. Let's keep this thread for comments about PSM from people who have experience with this company and for any questions about those people's experiences. Feel free to start new threads about other topics.

Lois

To add to this thread, we have been with PSM for over 2 years....and all I have to say is this company is our first choice when it comes to supporting our line of servers. The ability to tackle the problem and deliver possitive solutions are always their strong points, and the fact that all of our support tickets answered in a time frame which is always appriciated by our staff. If we had to rate these guys...definetley tey would get a top score.

Can't brag enough about PSM.... Outstanding people there.... I trust them to take care of all of our high level issues, they never let me down :D
-steve

We've used PSM as a backup for server issues in the past and I must say they should definetely change their ETA for their response time. We never received a response that took longer than 1 hour. PSM is doing a great job and it's great to see all of your happy customers.

I've been with PSM for around 6 months now- nothing but rave reviews for them from me :)

I agree, we decided to give them a try after seeing many good reviews, and those reviews really came true today, these guys are no joke at what they provide and tell you they will do ;)

Now all i can ask for that the next months go as well as they have for the other who have been their and gave these reviews ;)

Cheers,

I have been using PSM for a few months and I have nothing but praise for these guys... All tickets answered in under 15 minutes and they have been really good (and patient) explaining a few things that I was struggling to grasp...:(

The only thing I have found a problem with PSM is that they were unable to access my server via KVMoIP - their browsers block Java. I had to get another management company to access the server in this one instance - but in PSM's defence they admitted that KVMoIP access is something they need to look at - It would certainly increase their effectiveness in certain situations:gthumb:

I've been with PSM for 3 months and I cannot stand people who trash in these threads. PSM has been great and never given me issues. I couldn't live without them.

Discussion boards are for both positive and negative experiences. I don't think anyone should be discouraged from posting their negative experiences.
Just my $.02.

I don't think anyone should be discouraged from posting their negative experiences.
Posting negative experiences is understandable...However, if they are posting negatively and aren't even customers, then that's bad.

we are with these guys and they have secured our server to no end my first day 10 tickets and all sorted GET IT! BUY FROM THEM! MANAGED SERVER IS DEFFO WORTH IT