I've been having my own dedicated server with The Planet for about 2 years now. In those 2 years I haven't able to gain as many clients as expected and I'm therefore considering downgrading to a reseller account. I'm looking for a reliable US reseller and differently from most other threads in this forum then the cost is not really the most important factor. Most important it that I can continue to offer my clients the same service as I did before I switched over from dedicated server to reseller hosting and the reseller should therefore be able to offer following:

* Plesk control panel (linux)
* Sitebuilder or something similar
* 24/7 "whitelabel" support via chat and e-mail (ticket) - if I can get a login so that I can follow and support my clients as well then it would be really great!
* shell access to my clients accounts would be a big bonus

Any recommendations?

Have you considered a VPS as a cheaper alternative to a dedicated server, while still maintaining much of the flexibility of a dedicated server?

* 24/7 "whitelabel" support via chat and e-mail (ticket) - if I can get a login so that I can follow and support my clients as well then it would be really great!Sadly, I believe this is something that will severely limit your options. I know a couple of h-sphere and cpanel providers that offer that, but no Plesk providers.

Sadly, I believe this is something that will severely limit your options. I know a couple of h-sphere and cpanel providers that offer that, but no Plesk providers.

I agree, you'd be better off signing up for a third party support service instead of trying to bundle it all in with one web host.

* 24/7 "whitelabel" support via chat and e-mail (ticket) - if I can get a login so that I can follow and support my clients as well then it would be really great!
Are there dedicated server suppliers that offer that? It would have to come at a cost.

yes, I've been considering a VPS solution, but I'm not really sure if this solution would be powerful enough. I have been playing around with a Win VPS solution and it was terrible slow! I'm feeling more up to a good reseller account...

What if I leave out the support? Any recommendations then?

Your best bet then would be to search for plesk reseller companies then search for reviews of the ones you find. There aren't as many of them as there are cpanel or hsphere, but there should still be quite a few around.