365DaysOnline
07-25-2006, 06:28 AM
Midas Touch takes care to ensure staff is not exhausted working overtime to keep up with customer expectations. Each member of the Midas Touch Support team works for a maximum of 8 hours a day. There are 3 such shifts per day, so that members remain bright and enthusiastic throughout working hours. Because of the rotating 8 hours system, happy and considerate staff always greets customers and issues are resolved immediately
Midas Touch has provided Server administration and Technical Support to many Web Hosts and ISPs for the last 1 year. With quality staff today, Midas Touch directly monitors and manages over 400 servers around the globe. Our conservative guess is that Midas Touch must be directly maintaining the uptime of more than 40,000 websites across the globe.
Our collective experience is huge because over the past 1-year we have seen all sorts of issues that Webhosts of all sizes face. This experience is critical because a WebHost stands to gain most from a provider with maximum experience.
Over time we have perfected systems and setup infrastructure that ensures minimum downtime. In fact over the past 6 months, we have had a total of 15 minutes of downtime that works out to 99.98% uptime!
By making Midas Touch part of your support team,
Your clients are serviced, by trained Linux experts, 24hrs/day everyday
Your customers get Immediate and Quality replies. This is backed by our Money Back Guarantee
Pay less for more. With Midas Touch you get a readymade experienced Support team for much less than an In house support team. Besides, you save thousands of dollars on additional such as furniture, computer equipment and training costs.
You save precious time. Looking after support is a time consuming and exhausting task. Offload support to Midas Touch, while you concentrate on increasing your revenue
Your support team grows as you grow bigger. In short you get a totally scalable support
Your customers get serviced by friendly and patient support, even when temperatures run high
You remain in Control. All communications with your customers is handled only via Support Ticket systems, which allows you to administer whatever is going on between support and customers.
Technical Support process is audited as per regularly
Examples of actual issues of Server Administration
Security audit
1) Installing rkhunter and Configuring it to update itself daily and then run itself – it will send you a report if anything is wrong.
2) Repair or Reinstall of corrupt binaries.
Webserver security
1) Installing mod_security with our own custom ruleset. This module consists of many different rules. The ruleset that we use by default isn’t too strict, but it will block dangerous attempts to hack the server. Because it consists of so many rules it’s very easy for us to add an additional rule or to disable one, whenever needed.
2) Compiled PHP version 4.3.10.
SSH security
1) Installing and compiling the latest version of OpenSSL.
2) Installing and compiled the latest version of OpenSSH and Configuring it with the latest version of OpenSSL
Firewall configuration
1) Installing APF firewall (latest version).
2) Configuring the firewall to only accept incoming/outgoing connections on ports that are needed on your server system.
Server Monitoring
Installing System Integrity Monitor to monitor the following services:
- Apache
- MySQL
- Email
- Server load
- SSH
- FTP
System will automatically try to fix any possible problems such as huge logfiles that would automatically be recycled for instance. If the system can’t fix the problem itself it will send you an email.
Environmental security
1) Mounting /tmp partition with noexec so that no files on these partitions can be executed.
2) Disabling compilers for all users but root.
3) Sysctl.conf hardening to make it much harder to get attacked by syn floods.
4) Open basedir protection setup.
5) Installing chkrootkit and Configuring it to send you a daily report .
Apache tweaking
1) Installing Zend Optimizer.
2) Tweak Apache configuration.
3) Recompile Apache with commonly used modules.
Email scanning for viruses and spam
1) Installing Antivirus & MailScanner after approval.
2) Adding a cronjob to update your filters once per week (automatically).
3) Adding Extended logging to track spammers.
4) Installing formmail trap to track formmail spammers
All Hosting companies face it at one time or the other. Angry customers, finicky customers or simply those who have difficulty understanding the web. The support team @365DaysOnline has seen them all. And know how to give each customer a friendly and patient ear.
Personnel at 365DaysOnline are recruited based not only on their technical skills, but on communication skills too. Patience and understanding are primary virtues uniformly found in all team members.
365DaysOnline strives to provide team members with optimal working conditions and fixed hours per person to avoid unnecessary stress and strain. That way support team members can attend to a distraught customer, or a particularly slow customer, with patience, leading to higher customer retention
We offer various plans according to your needs.
1. Ticket Plan.
2. Server Plan.
3. Reseller Plan.
4. Dedicated Personal Plan.
5. Custom Plan.
For further details, you can contact me directly at :
AIM ID: onln365days
Yahoo ID: kin_mds
MSN ID : kin_mds@hotmail.com
_____________________________________________________________________
● Looking for Realiable Support?.......Midas Touch Support.. !:inflag:
● ■yahoo : kin_mds ■ MSN :kin_mds@hotmail.com
● Offering 24x7x365 days Support Solutions for all control panels servers.
Midas Touch has provided Server administration and Technical Support to many Web Hosts and ISPs for the last 1 year. With quality staff today, Midas Touch directly monitors and manages over 400 servers around the globe. Our conservative guess is that Midas Touch must be directly maintaining the uptime of more than 40,000 websites across the globe.
Our collective experience is huge because over the past 1-year we have seen all sorts of issues that Webhosts of all sizes face. This experience is critical because a WebHost stands to gain most from a provider with maximum experience.
Over time we have perfected systems and setup infrastructure that ensures minimum downtime. In fact over the past 6 months, we have had a total of 15 minutes of downtime that works out to 99.98% uptime!
By making Midas Touch part of your support team,
Your clients are serviced, by trained Linux experts, 24hrs/day everyday
Your customers get Immediate and Quality replies. This is backed by our Money Back Guarantee
Pay less for more. With Midas Touch you get a readymade experienced Support team for much less than an In house support team. Besides, you save thousands of dollars on additional such as furniture, computer equipment and training costs.
You save precious time. Looking after support is a time consuming and exhausting task. Offload support to Midas Touch, while you concentrate on increasing your revenue
Your support team grows as you grow bigger. In short you get a totally scalable support
Your customers get serviced by friendly and patient support, even when temperatures run high
You remain in Control. All communications with your customers is handled only via Support Ticket systems, which allows you to administer whatever is going on between support and customers.
Technical Support process is audited as per regularly
Examples of actual issues of Server Administration
Security audit
1) Installing rkhunter and Configuring it to update itself daily and then run itself – it will send you a report if anything is wrong.
2) Repair or Reinstall of corrupt binaries.
Webserver security
1) Installing mod_security with our own custom ruleset. This module consists of many different rules. The ruleset that we use by default isn’t too strict, but it will block dangerous attempts to hack the server. Because it consists of so many rules it’s very easy for us to add an additional rule or to disable one, whenever needed.
2) Compiled PHP version 4.3.10.
SSH security
1) Installing and compiling the latest version of OpenSSL.
2) Installing and compiled the latest version of OpenSSH and Configuring it with the latest version of OpenSSL
Firewall configuration
1) Installing APF firewall (latest version).
2) Configuring the firewall to only accept incoming/outgoing connections on ports that are needed on your server system.
Server Monitoring
Installing System Integrity Monitor to monitor the following services:
- Apache
- MySQL
- Server load
- SSH
- FTP
System will automatically try to fix any possible problems such as huge logfiles that would automatically be recycled for instance. If the system can’t fix the problem itself it will send you an email.
Environmental security
1) Mounting /tmp partition with noexec so that no files on these partitions can be executed.
2) Disabling compilers for all users but root.
3) Sysctl.conf hardening to make it much harder to get attacked by syn floods.
4) Open basedir protection setup.
5) Installing chkrootkit and Configuring it to send you a daily report .
Apache tweaking
1) Installing Zend Optimizer.
2) Tweak Apache configuration.
3) Recompile Apache with commonly used modules.
Email scanning for viruses and spam
1) Installing Antivirus & MailScanner after approval.
2) Adding a cronjob to update your filters once per week (automatically).
3) Adding Extended logging to track spammers.
4) Installing formmail trap to track formmail spammers
All Hosting companies face it at one time or the other. Angry customers, finicky customers or simply those who have difficulty understanding the web. The support team @365DaysOnline has seen them all. And know how to give each customer a friendly and patient ear.
Personnel at 365DaysOnline are recruited based not only on their technical skills, but on communication skills too. Patience and understanding are primary virtues uniformly found in all team members.
365DaysOnline strives to provide team members with optimal working conditions and fixed hours per person to avoid unnecessary stress and strain. That way support team members can attend to a distraught customer, or a particularly slow customer, with patience, leading to higher customer retention
We offer various plans according to your needs.
1. Ticket Plan.
2. Server Plan.
3. Reseller Plan.
4. Dedicated Personal Plan.
5. Custom Plan.
For further details, you can contact me directly at :
AIM ID: onln365days
Yahoo ID: kin_mds
MSN ID : kin_mds@hotmail.com
_____________________________________________________________________
● Looking for Realiable Support?.......Midas Touch Support.. !:inflag:
● ■yahoo : kin_mds ■ MSN :kin_mds@hotmail.com
● Offering 24x7x365 days Support Solutions for all control panels servers.