Sorry if I'm posting in the wrong forum, couldn't figure out which one to post to. The perldesk forums seem to be shut down, so this is my only option.

Anyways, I have installed perldesk 10+ times and have never encountered any problems untill now. I set up the script, and was setting up the mail to be directed to the script. Now when I send mail to a help desk ticket I get the following returned to my inbox:

pipe to |/home/hosthelp/public_html/imin/include/email.pl generated by imin@hosthelp.biz
Child process of virtual_address_pipe transport returned 69 (could mean service or program unavailable) from command:
/home/hosthelp/public_html/imin/include/email.pl

The server is running Exim if that helps any.

Is email.pl actually in that location? Is it executable (i.e., does it have the appropriate permissions)? Are you set to run CGIs outside your /cgi-bin?

Actually, I was just fooling around with permissions. I left it as is when I unpacked the file, I changed it to 755 and it worked. Would it be ok to chmod all .pl files to 755 or would that wreck anything? I think SuExec might be running on the server, and thats what caused the problem with permissions. Now I have another problem. Its not sending a notification when a user responds to a ticket. Off I go again...

Make sure that you have the correct path to sendmail

Yep, its correct, I already checked that. I can send mail to users and staff via the admin area no problem, its just not notifying us of new or replied to tickets. Hmm...

I had a similar problem with similar results. The config was pointing to sendmail....just not the correct one. Just for grins :D you might do a locate on sendmail and try pointing to a different one just to see if it makes a difference.

Been there, done that.. :P

GOT IT! Aparently, you have to use an email account from the domain name in which you have set up perldesk with. I tried using a forward but that didn't help. I set up a pop3 and it did. Thanks for all your help guys and gals, much appreciated!