With the constant problems that have been happening at Site5 and that we have been having with our reseller account with the Seafaring server, I was wondering if there are others out there on one of Site5's many other servers that are having problems. So if you are a reseller with Site5 and have had problems please list the server you are on and the types of problems that you have been experiencing.

Thanks.

Another bit of information. Site5 removes posts from their own forums. Since they don't respond to their tickets when there are problems, if you ask anything about the problems that their servers are having on their forums they will remove that post completely.

I'm with dryads... it seems that the entire server is being hacked - many resellers complain of all sites being defaced i.e. index.xxx altered. All my clients' sites are being defaced too. All they did is to post a forum message asking us to recover our sites and secure our scripts. Apparently it is the entire server being compromised. No explanations given.

I'm on Hypnos, having the same problem with Collector and have experienced other issues such as slow connection, short interval downtime, unable to access email, ftp etc...

At the time of posting, I am already registering with JaguarPC.com...

Moving my 300 over clients to JaguarPC

At the time of posting, I am already registering with JaguarPC.com...

Moving my 300 over clients to JaguarPC
With over 300 customers, shouldn't you be on your own dedicated server? :)

Looks like Site5 is falling down quite hard.

Few other places where you can read reviews on them:

http://www.hostsearch.com/review/site5_internet_solutions_review.asp
http://www.webhostingreviews.com/site5.shtml

Sad :(

With over 300 customers, shouldn't you be on your own dedicated server? :)

Looks like Site5 is falling down quite hard.
lol yes truly but since it is still viable why increase the cost?

I am not too savvy about those technical stuff. I'm just a business person.

Oh well...

I'm on ARTEMIS and HYPNOS. I don't seem to notice major issues with HYPNOS.

But my ARTEMIS has become a "betting site" at the office. We kinda bet on what's the highest loads we can see on this server. Loads of 5 (4 CPU's) are normal and I'm generally happy with that (even if my other hosts have loads of 0.20 - 2.x).

What's amazing is we've actually recorded a server load of 128.42!!! That's after waiting a minute or 2 for cPanel to show the server load. Try beating that!

I'm already formulating my exit strategy and will be out of SITE5 soon.

I'm on ARTEMIS and HYPNOS. I don't seem to notice major issues with HYPNOS.

But my ARTEMIS has become a "betting site" at the office. We kinda bet on what's the highest loads we can see on this server. Loads of 5 (4 CPU's) are normal and I'm generally happy with that (even if my other hosts have loads of 0.20 - 2.x).

What's amazing is we've actually recorded a server load of 128.42!!! That's after waiting a minute or 2 for cPanel to show the server load. Try beating that!

I'm already formulating my exit strategy and will be out of SITE5 soon.
That is exactly what happened before Dryads got hacked...

lol yes truly but since it is still viable why increase the cost?

I am not too savvy about those technical stuff. I'm just a business person.

Oh well...


IS it viable? People don't have infinite patience, if you jerk them around too much they'll eventually move on.

I just got reply from Site 5 on my ticket that I originally submitted yesterday at about over 22 hours ago. Their original response (7 hours after submission) was that there was no problem with Seafaring, however I immediately responded that the email services was still not working. They just now repsonded to that again saying that there was no problem. There is not a problem right now, I just thought it was interesting how they JUST NOW got around to responding.

Also, Their and my responses are not showing up in their "highly acclaimed" backstage support ticket system.

More info from Site5 Sales. I was looking at their website and noticed that there is not longer a "Reseller" link anywhere. So I asked them via their live chat. Here is their response:

John: Hello, Thank you for visiting Site5! I am reviewing your question and will be with you momentarily.
John: We have discontinued the sale of our reselling services for the time being. We are planning on re-launching reseller-type services in the future, but at this time have no timeline. Our current Reseller clients will still be fully maintained and supported during this time. If you are a current reseller client, we will still sell you reseller plans, but at this time we are not taking on any new reseller clients. Please continue to check our forums at forums.site5.com for updates on the Reseller plans.

This is probably why they are not responsive to their resellers support requests and problems. They don't want any resellers.

Seems odd--but then again, offering reseller hosting takes a special type of patience as they require a lot more support than normal customers (in my experience). I'm curious how the defacement occured.

What's amazing is we've actually recorded a server load of 128.42!!! That's after waiting a minute or 2 for cPanel to show the server load. Try beating that!


When I was still with Site5 I was on seafaring and I seem to remember loads of slightly more than 150 a couple of times. I got these readings using a simple PHP script that read the loads, not via cPanel.

This is probably why they are not responsive to their resellers support requests and problems. They don't want any resellers.If they would want to get out of the reseller hosting market completely, they could just sell their reseller hosting customers, so I really doubt they're willingly trying to lose their resellers by not providing service.

What's amazing is we've actually recorded a server load of 128.42!!! That's after waiting a minute or 2 for cPanel to show the server load. Try beating that!
My monitoring script would usually time-out at loads over 100 but there are a few notable exceptions. The highest I recorded was 219.24 197.54 141.07 on daimon at 06:15, 2006-06-20.

But I believe you can get load spikes on any shared server. The real problem was that they happened repeatedly with no sign that Site5 were willing to do anything about it.

With over 300 customers, shouldn't you be on your own dedicated server? :)

Looks like Site5 is falling down quite hard.

Few other places where you can read reviews on them:

http://www.hostsearch.com/review/site5_internet_solutions_review.asp
http://www.webhostingreviews.com/site5.shtml

Sad :(

Yep, recent reviews everywhere are starting to show that. Is Site5 still responding to all of the complaint threads on WHT?

http://www.labradordata.ca/home/37 is a good script for monitoring server load.

Site5 is obviously not going to get better in the near future- I would transfer to another host, before all data is lost from server failure.

I was on Antinous and had the same problems. The first thing I noticed was that PayPal emails weren't getting through to me anymore. I filed a ticket and the explanation I got was that someone had setup a local/bogus paypal.com domain and that this confused exim. When I expressed concern as to what might happen if someone were to setup a bogus comcast.net on the server if this was really the case, another support person told me what the first person had said was not possible and that I shouldn't worry about it.

Then I lost all mail connectivity for over a week along with who knows how many messages. When I asked what was going on they said that they were replacing a drive that was too full and that it would be back up shortly. WHM continued to show said drive at over 90% capacity for another several weeks and I continued to lose email.

I filed yet another ticket asking why I had been lied to and why I still could not even login to the mail server and was told that everything was fine and that I should read their blog for service updates. I then emailed screenshots of several days worth of error logs from my email client to both support and every executive officer's email address I could find, asking how they could possibly claim that the server was "fine" given what I was seeing. No response.

Mail finally came back up, but went down again frequently. Then I started getting "Connection: close" messages on all of my domains because the server was so overloaded (ruby and mysql were hitting 90% in top with a fair degree of regularity) that even the simplest of PHP scripts would timeout. They said it was a problem with my php.ini file, yet had no answer as to why that very same file had worked perfectly for over a year without issue.

Several more emails sent to support and the executive staff demanding a resolution went unanswered, so I cancelled my account. Since they disabled cPanel backups without telling anyone, it was certainly a fun move.

My monitoring script would usually time-out at loads over 100 but there are a few notable exceptions. The highest I recorded was 219.24 197.54 141.07 on daimon at 06:15, 2006-06-20.

Wow! And I thought that being able to see a load of 128 was a rarity!

But I believe you can get load spikes on any shared server. The real problem was that they happened repeatedly with no sign that Site5 were willing to do anything about it.

Well, I've been using reseller services since May 2003 and I rarely see server loads go over 20 (4 cpus). 5 is fine. 10 you notice something (though you can let it go). As it continues to climb, the server may start to exhibit problems. Generally, once it hits 20+ (and stays there for awhile), you'd want to open a ticket.

I don't want to start a discussion on server loads 'coz it again is weighed against the CPU, RAM, etc. But I currenty use reseller hosting from Site5, HostGator, ResellerZoom, JaguarPC, SJRHosting and I don't remember seeing server loads above 20, except of course when there really is some abuse on the server. But most of them don't wait until it hits the 100's before taking action.

The big difference is that with my other resellers, when it happens, you don't see it again for 6 mos. - 1 year. With Site5, after the failures start, they begin to come closer together and get worse each time.

Site5 had done one right thing by ceasing to sell reseller services. And the other right thing they can do is to never offer reseller services again.

If they would want to get out of the reseller hosting market completely, they could just sell their reseller hosting customers, so I really doubt they're willingly trying to lose their resellers by not providing service.

I submitted a support request Yesterday afternoon at 2:52pm. They responded yesterday evening at: 11:32pm with:

"Please allow 24-48 hours for the ip delisting to be processed. Thank you for your patience and cooperation which is much appreciated."

I had already requested delisting when I submitted the ticket even though I am not that owner of the server and they are responsible for doing so, and asked them to track down the offender and shut them down. It's obvious that they did not do that because it is listed again today!

This is typical of them lately to respond several hours after submitting a ticket then answering with completely useless and uninformative information and then not sovle the probelm! I have requested management review of these problems and have had no repsonse from them either.

As I mentioned previously they have stopped selling reseller accounts and I can only suspect that they are trying to get rid of the ones they have.