Any one has any reviews about hostww.net or ever heard anything about them? are they reliable?
Help is appreciated
Regards
Nik

A "who is" reveals that they've been around since July 04. So I'd say they're established, however I've never heard anything about them before.

Best Regards,
Darrell

Hi
Yeah i checked who is too. But I cant find out anything else about them. Any one here used their services?
Regards
Nik

have you tried doing a search here and on google? maybe that will turn up something

For the record:



First I want to say that I’m a pretty easy guy to get along with, all I ask is that you provide the level of service you promise. You can visit our forum and speak with people who have known me on forums for over six years now. Perform a search for my name and you’ll quickly learn I have a huge Internet presence. Read some of my articles and/or posts in forums and you’ll easily learn the type of person I am. I very seldom get upset and am typically a happy go lucky kind of guy. I am honest and shoot straight from the hip… I tell it like it is.

On the surface hostww.net appeared to me to be a pretty good company, but my experience was not good. All I was after was a reliable host, like most forum owners. I started hosting our rather small forum with hostww.net on 8/7/06 with their level 2 plan at $131 for the year. The speeds were slower than what we had experienced with Real Web Host, however their uptime was good, at the time much better than RWH. After about two weeks we started to experience some short but aggravating downtimes and extremely high server loads and memory usage. After complaining for two weeks I finally figured maybe that we needed to bump on up to a larger account so that we could get better service. I spoke with Philip and he agreed that it should help and he also agreed to put me on a new server that we would be sharing only with their company server and a few of his associates personal sites... no other forums except mine would be on this server.

On 9/7/06 we switched over to the level 6 Reseller plan at an additional charge of $394.13. Immediately we started to have problems. First it was supposedly them moving the servers, then it was one little thing after another... several excuses I was given for being down and experiencing sluggish speeds. We were gathering up a pretty good bit of complaints on the forum. Then the biggie we went down for 15 hours. Supposedly there was a datacenter problem... none the less, before that and after that we experienced a very abnormal amount of downtime. Ironically I have spoken with another one of his clients and found that I was not the only forum that was sharing the company server, and I was not the only one told that my forum with be the only forum on that server. I learned quickly that there were integrity issues. The bottom line is had I been told the truth and not had consistient reliability issues, I'd still be with hostww.net.

We have asked for a refund since we paid a year in advance, but we have been ignored. I have yet to get an email response from my email requesting a refund. I have called and spoke with Philip and he has stated he would have billing department call me, but they have not called. I have IM'd with Philip but he has been vague and brushed me off. Very poor communication from Philip and his company. I am seriously concerned that I have dropped over $500 for a very poor 6 weeks of service and may not see any of my refund that is due. My only hope and recourse is to dispute my credit card charges, which I will do if the proper refund is not made promptly. Philip was a nice guy to start with but now he is a completely different person. I am not saying you will experience the same, I simply caution you that there is better out there and whatever you do, don’t pay more than a month at a time if you do try them because you may have problems getting a refund.

For the record:



Thanks for your review.
As many people recommend, you should pay monthly to ensure good support and services.

I think the best solution is to pay monthly in this way you could leave whenever you want

Yes... I found this out the hard way, although I have ironically been contacted by the host this morning with an indication that something is being done.

I did it again with my new host... paid annually because they offered me a $50 discount. However, they are a lot bigger company and more well known. I have a better sense of trust.... however, so far the uptime has been 100%.

Turns out I didn't learn my lesson afterall.... this last company, Innohosting, took us for a ride as well.

After numerous downtime problems and security breeches into our system, we decided to cancel. Well, come to find out, now they are telling us that they do not refund after 16 days, even if though they haven't provided service for the future months, they still keep your money.

Glorified theft is what it is. I can't believe I was foolish enough to fall for it.

Rameen and Christ did offer us an upgrade to VPS but if they cannot stop hackers from getting into our system and altering our files on one account, I didn't feel comfortable giving them any further opportunities, especially after they claimed they had fixed the problem and in fact had not.

Man, some of these companies are really sly foxes.... they got it figured out and gotcha by the gonads. Deception and trickery are their game... full time con artist.

If you know what's good for ya... stay away from Innohosting. Or at best, do the monthly thing, because after you have experienced the downtime and numerous other problems you will experience, you'll be running from them. Check out a few of my other threads here... I believe I documented some of the downtime.

If you have questions, please feel free to contact me via PM or email. I will gladly fill you in on all the details. Watch out for what they claim and say here... they will manipulate the truth and try to make the customer look bad.

Thank you for the threats you sent me earlier today :)

Also you did very well documenting our 4 minute downtime here:
http://www.webhostingtalk.com/showthread.php?t=551661&page=2&highlight=innohosting

Notice how everyone else seems to think otherwise and it was only you?

And just above your post you wrote we had 100% uptime:
so far the uptime has been 100%.

And maybe you should have read the terms and conditions which I brought to your attention before you signed up. I emphasized our cancellation, refunds and guarantee policies (which you have now conveniently forgotten?):

Accounts that are paid yearly are also governed by our 16 day money back guarantee. If an account is canceled after the 16 day money back guarantee, the remaining funds for the rest of the year will not be refunded.

Cancellation requests are effective immediately. When you send a cancellation notice, your account will be deactivated regardless of how many remaining day(s)/month(s)/year(s) you have paid for.

As for the hacks? We had no root level hacks, just a small exploit which affected a small portion of your site.. We hired Steve from Rack911 to work on it and he has successfully kept the situation under control and patched things up. It has happened to a few hosts here as well recently...We fixed it and the situation was handled very well..

That said, we offered you:
A fully managed VPS for free
Move you onto another server without any downtime or inconvenience

You refused both..

I think we handled things very well.. I can't protect you from your own ignorance..
You had this problem with another host before, and you had it with us. Looking at the evidence, I think it is safe to say you are the problem here and not the hosts..

People here can easily read the great comments our customers have left for us (including customers that have been with us for two years+)... They can make their own decision.. :)

Glorified theft is what it is.Not really. I understand you may be a bit upset, but fact is, you can use the hosting account for the period that you paid for, if you choose to.

Thank you for the threats you sent me earlier today :)
Wow! I was really hoping you’d would save yourself some embarrassment Rameen.

Telling the truth and informing you of the same is in no way a threat. I have lived up to exactly what I said I’d do. No threat, just a promise. Right here! (http://www.innohosting.info)

However… since you are on the topic of threats... let’s read a real threat. This threat is from you and you are offering hosting to people here in this forum. I would not allow you to be here if I were the owner.

This will serve as a warning to anyone out there hosting with you now… be careful. If you leave because of poor service your site may be in jeopardy of being harmed by associates at Innohosting.

So… let’s see your threat:

That precious forum of yours is very valuable and I bet the more visitors you get, the more money you make from the ads...It would be a tremendous shame if something happened to it.
That came directly from this ticket (http://www.innohosting.info/innohosting-deny-account-access.html)

I think people are now going to learn exactly who they are dealing with.



Also you did very well documenting our 4 minute downtime here:
http://www.webhostingtalk.com/showthread.php?t=551661&page=2&highlight=innohosting

Yep… sure did. And… you must have missed the other documentation by me in that thread right here (http://www.webhostingtalk.com/showpost.php?p=4135467&postcount=1).


And in that same thread Rameen you have another customer documenting downtime right here (http://www.webhostingtalk.com/showpost.php?p=4162124&postcount=7).


You even confirmed it right here (http://www.webhostingtalk.com/showpost.php?p=4162391&postcount=9) Rameen.


Oh but wait… yet another customer informs you of downtime in that well documented thread you referenced above right here (http://www.webhostingtalk.com/showpost.php?p=4163842&postcount=12).


That customer says, “And yes i'm also facing a lot of downtimes lately. I did inform this the same to Chris.”


Notice how everyone else seems to think otherwise and it was only you?
So what am I suppose to “notice”???? As far as I can tell… all three of your customers that posted in that thread documented downtime. How do you figure “everyone else seems to think” it was me? Obviously you are confused.


And just above your post you wrote we had 100% uptime:
Yep… we did have 100% uptime for exactly one week…. Whoopeeee!

Now let’s look at the documented downtime. It’s all listed right here (http://www.innohosting.info).

The tickets are all right there to support what is not documented here at this forum.

You want documentation Rameen? You got it!

Try somewhere around 30 hours worth of total downtime. It may not have all been network downtime, and it may not even have been all server downtime, but our site was down and it was all as a result of Innohosting.


And maybe you should have read the terms and conditions which I brought to your attention before you signed up. I emphasized our cancellation, refunds and guarantee policies (which you have now conveniently forgotten?):
Now you are flat out lying. You have never, and I’ll take a lie detector test to prove you wrong… (If there is anyone in Alabama that can administer a polygraph, and I’ve never taken one in my life, if someone is close by, please contact me.) If I’m lying I’ll pay you again and pay for the lie detector test. If I’m not lying, you pay for it and refund 100% of my money.

Rameen, you know good and well you never emphasized your cancellation, refunds, and guarantee policies. There is no forgetting something that was never said Rameen. I am appalled that you would stoop so low as to lie about this. You are one fine piece of work. You bring this up in the forum but not once did you mention emphasizing those policies in any ticket. The tickets and exactly what you wrote are all right here (http://www.innohosting.info) Rameen. You are dead caught in a flat out lie.



As for the hacks? We had no root level hacks, just a small exploit which affected a small portion of your site.. We hired Steve from Rack911 to work on it and he has successfully kept the situation under control and patched things up. It has happened to a few hosts here as well recently...We fixed it and the situation was handled very well..
You may very well have fixed it, but at the expense of our vBulletin forum not being fully functional and suffering from extremely sluggish behavior. Not to mention it took you several weeks and our ftp server was breeched four times… that’s right four times.

The php hardening and mod_security are something that I explained to you that vBulletin stated would cause the forum not to function properly.

All this and the security breeches are documented in the tickets Rameen and people can see these for themselves. Now you are being called out buddy.

That said, we offered you:
A fully managed VPS for free
Move you onto another server without any downtime or inconvenience

You refused both..
Wrong… again you are lying. Folks… please go to this site (http://www.innohosting.info) and use the links to access the tickets. You will clearly see that managed VPS for free was never an option.

Here’s your words Rameen: “Full management costs only an extra $25 more per month, so your total monthly amount would be $63.99.”

Now… tell another lie. I have never in my life seen the likes of someone like you telling bald face lies.

I think we handled things very well.. I can't protect you from your own ignorance..
You had this problem with another host before, and you had it with us. Looking at the evidence, I think it is safe to say you are the problem here and not the hosts..
The problems we had were not exactly the same Rameen, but they were definitely problems…. Problems that I emphatically stressed to you that we needed to avoid at Innohosting before we signed up with you. You then guaranteed me that we would have no problems and our uptime would be 100%, although your website says 99.9%. You haven’t even come close to 99% Rameen. Out of approximately 1500 hours we hosted with you, we had right at 30 hours of total downtime for one reason or another. That works out to be about 98% uptime. You do the math.

Yeah Rameen… look at the documentation and evidence. It’s safe to say we got a bum rap and you know.

People here can easily read the great comments our customers have left for us (including customers that have been with us for two years+)... They can make their own decision.. :) Exactly… I don’t pretend to believe that I can somehow make someone’s decision for them, but there is nothing wrong with me providing the truth with facts and documentation.



Dan, yes, it was our plan to continue to use the service since we had to pay for it. However our account has been suspended because we abused the service somehow. I can hardly figure out how you abuse a service when you hardly have any service.

And for the record, when we moved one of our forums it was my initial intent to leave the other there and simply downgrade the account to a much cheaper hosting plan. But, the site went down again and the forum continued to run sluggish… we had no choice but to move it as well.

None the less, why keep sites at a host when you had the numerous problems we have had? It’s really remarkable and very well documented at www.innohosting.info (http://www.innohosting.info/)

Plus to quote Rameen again: “In our attempts to strengthen security and prevent the .htaccess problem, we have had to implement some tighter php restrictions for the time being while all instances of the exploit is removed. As soon as the exploit has been fully patched and the system is fully secure, we will relax the php security.”

Now above he states it was fixed, but as of 12/4 it was not fixed as far as the php security effecting our forum.





What would I expect? Being that we had very little quality service, I would generally expect a full refund for the misery we have been through. However, all I asked for was to be refunded for the months that we will not be provided service. Charge me full price for the two months we hosted, even though it is not worth it… I’ll pay it… $80. Refund the rest, which would be about $350 since you gave us a discount down to $430 for the year. Considering what we went through, that is not unreasonable to ask of any host. If our service had been top notch and we moved, I might understand a penalty, but for terrible service?

This is what I mean by glorified theft.

Well William..

If you are going to post information.. why not post *all* the information. You have missed out your responses and you have edited my responses. When you post a review, the information needs to be true.. this is not a site to promote hate.

Before I begin. Understand this customer is simply angry, and his anger has skewed his ability to make rational decisions. As you can quite clearly see, he is on a mission to ruin brand name, and he will stop at nothing to get it.

What you have read is a bunch of lies..
If any potential customer would like direct unedited access to his tickets, PM me, and I'll be glad to help :)

Quick Facts
- Consistent 99.9% uptime guarantee. To say we had 30 hours is a simple lie. I can prove we have 99.9% uptime, can you prove we had 30 hours of downtime? No you can't..

- When the server load was 1.5 on a dual cpu AMD opteron 4.8ghz, this customer logged a ticket every 40 seconds posting the cpu load and considered it as downtime. His site was up, but he wasn't happy with a load of 1.5. Why was the load 1.5? We were backing up his site like we do to every customer.
Try somewhere around 30 hours worth of total downtime. It may not have all been network downtime, and it may not even have been all server downtime, but our site was down and it was all as a result of Innohosting.


- Customer asked me at 4am in the morning to stay up and transfer him to us. I stayed up until 7am not only transferring but fixing any bugs and making sure it ran smoothly.

- Customer was well aware of a TOS. He claims he doesn't know what one is despite him having one on his own website.

- Customer did actually send numerous threats, which I will gladly provide here.

- The links to the tickets are actually links to his website which he has attempting to re-construct what actually happened. Information has been edited in his favour. We still have the real tickets

Let's begin!

So… let’s see your threat:

Quote:
That precious forum of yours is very valuable and I bet the more visitors you get, the more money you make from the ads...It would be a tremendous shame if something happened to it.

That came directly from this ticket

I think people are now going to learn exactly who they are dealing with.


No such thing was ever said. You added that portion yourself.. We are not in the business of wasting our time with you. I have no reason to make threats, I have never made a threat to any of my customers. For you to make something like this up and portray it as my personality shows how childish you are.


Telling the truth and informing you of the same is in no way a threat. I have lived up to exactly what I said I’d do. No threat, just a promise. Right here!


Hehe.. you didn't make any threats? Why don't you post the email you sent us that said we either move your sites over to your new server, or you will go around and post negative reviews like you have done now? Did you conveniently forget that too?

So what am I suppose to “notice”???? As far as I can tell… all three of your customers that posted in that thread documented downtime. How do you figure “everyone else seems to think” it was me? Obviously you are confused.

So why is that same customer still with us? In fact, I will get him to come here and clearly state how is service has been. You can go ahead and lie all you wish, but you have been the only customer to actually have a problem with our service. In fact, you didn't have a problem with the service, you are just angry that you didn't read the terms and conditions...


Now you are flat out lying. You have never, and I’ll take a lie detector test to prove you wrong… (If there is anyone in Alabama that can administer a polygraph, and I’ve never taken one in my life, if someone is close by, please contact me.) If I’m lying I’ll pay you again and pay for the lie detector test. If I’m not lying, you pay for it and refund 100% of my money.

Great point... Another way to deceive people. You know very well nobody is going to do that. You need to understand not everyone has the kind of time on their hands like you do. We would pay $5k for those lie detector results, and a further $5k just to compensate expenses.

Rameen, you know good and well you never emphasized your cancellation, refunds, and guarantee policies. There is no forgetting something that was never said Rameen. I am appalled that you would stoop so low as to lie about this. You are one fine piece of work. You bring this up in the forum but not once did you mention emphasizing those policies in any ticket. The tickets and exactly what you wrote are all right here Rameen. You are dead caught in a flat out lie.

William, are you telling me, that you:
- Signed up with a company you have just found out about without any real pre-sales questions
- Handed us payment for one full year
And didn't even ask for the terms and conditions? The same terms and conditions which we have a link to on almost every page on our website. So far, it is safe to assume you either totally ignorant, or a liar..
You have a TOS on your own site! How could you actually say you don't know what one is and never saw ours..
Before you sent any sort of payment, I asked you to read our TOS, to which I gave you a link to.. I then emphasized the refund policy, termination policy and policy on guarantees because you are paying yearly. To which you brushed off like it wasn't important...

You may very well have fixed it, but at the expense of our vBulletin forum not being fully functional and suffering from extremely sluggish behavior. Not to mention it took you several weeks and our ftp server was breeched four times… that’s right four times.

The php hardening and mod_security are something that I explained to you that vBulletin stated would cause the forum not to function properly.

Sorry for wanting to secure our servers?
Why does the InnoHosting vBulletin board work without problems.. Why was it just specifically you?
You moan about lack of security, then you moan about too much security. Is there no pleasing you?

Wrong… again you are lying. Folks… please go to this site and use the links to access the tickets. You will clearly see that managed VPS for free was never an option.

Here’s your words Rameen: “Full management costs only an extra $25 more per month, so your total monthly amount would be $63.99.”

Ok another lie. We have no VPS package that combined with server management to equal $63.99. A figure you just made up to backup your made up story.

We offered the VPS for free with management. Contrary to your beliefs, this was the case. We also offered to move you onto another server. And you refused that. Would a company that was actively trying to give this customer the best possible experience offer these things? If we were out to "get you" and cause harm to customers, why would we go to such great lengths just for you?

Exactly… I don’t pretend to believe that I can somehow make someone’s decision for them, but there is nothing wrong with me providing the truth with facts and documentation.

Now let me see..
- You have edited a lot of our responses in your favour
- You have corrected your own spelling mistakes in the tickets to make you look smart?
- You have provided no proof or evidence that can be considered hard facts. If these were facts, we would not be in business right now and we would not be getting good reviews.

Plus to quote Rameen again: “In our attempts to strengthen security and prevent the .htaccess problem, we have had to implement some tighter php restrictions for the time being while all instances of the exploit is removed. As soon as the exploit has been fully patched and the system is fully secure, we will relax the php security.”

Now above he states it was fixed, but as of 12/4 it was not fixed as far as the php security effecting our forum.


Is your anger affecting your ability to make sense & logic?
I said the problem was fixed with the exploit on your site. And you are saying it isn't because we increased security? How does increasing security cause the exploit to worsen? The fact is, you have no experience or technical know-how to run that forum. Many times we had to go and fix the bugs you made yourself.

Refund the rest, which would be about $350 since you gave us a discount down to $430 for the year. Considering what we went through, that is not unreasonable to ask of any host. If our service had been top notch and we moved, I might understand a penalty, but for terrible service?

The fact is, we provided you with excellent service with our guaranteed uptime. You considered:
- server load of 1.5 (0.75 per cpu) as downtime..
- You abused the ticket system
- You were abusive to staff
And as for the refund? You have no idea how close we were to actually refunding you until you started giving threats.

When you transferred away, you seemed happy.. here is an extract from an email you sent me. Why is it here you were understanding, but now you have a complete u-turn:
I really appreciate you moving that for us. You and Chris both have
been really good with support issues and on top of things quickly for
us. I hate we caught you at a bad time with the security issues and such.

This is what I mean by glorified theft.

You were still free to use the reseller account for as long as you had paid for it.. You decided not to. That is not theft, you voluntarily gave up the account. I offered you it back, you said you don't want it.

As for the domain? Hold that while you can, it will be transferred to InnoHosting very soon.

Summary

The customer has mixed lies with the truth. He is angry and so determined to have a negative impact on us, that he is unable to see reason. I would ask customers not use this review to make their minds up about our company, but actually scour these forums and look for reviews from more reliable people other than this guy...

He claims he is only telling the truth, when the fact is.. with someone with so much anger and hatred towards a company, who is angry at themselves.... posts a review, that review is going to be biased and could not be further from the truth..

InnoHosting has been in business for over 3 years. We would never survive if what he claims is true. Nor would we get reviews from customers that have been with us for months/years.

We can't please them all :)

Doesnt appear that anything further is going to come out of this thread....

</thread>

Sirius