after searching for new host for a week i decided to use http://www-hosting.net
after Sinning up and not hearing from them for 2 days i send them an email to get the account setup confirmation which i received 5 min after my email since i was hosting my own sites for the past 3 years and was not much familiar with remote hosting specially with *nix OS i asked them for support and they responded and helped me in matter of 2 to 4 hour which is OK.

long story short after waiting for 24 hour for DNS to propagate my site was up and running this morning for 3 WHOLE hours and since then they are down (7 hours now). i am not sure if being down for so long is acceptable for a host?

Please advise.

Thanks

Just an update .... they are back up problem with switch hope this is the last time they are going down for 7 hours

Hi espart

Sorry for such as 'awkward' first impression and sorry for the outage you experienced today. The problem is actually with our switch, not the server you reside on. Its been pretty reliable since we bought it over a year ago, but in the last few weeks, we have seen it become somewhat unstable, but to the point where traffic is still passing though it OK. This morning was the only outage in which it completely failed and we had to switch out the switch.

We currently have our backup switch running in its place while we wait for our new HP 2524 switch to arrive.

Thanks for your reply i am very happy with the service i am getting and have the same felling i had when i was running the site locally on my server.

i am just asking you for one more favor please have the subdomains fixed ASAP since they are very important for the site and i mostly get about 4000 hits on the each day.

Thanks

If I were you I would be canceling that account and looking for a new web host. Not because they had a outage, but because it took 2 days for them to respond to you.

2 days :eek:

well so far they are providing me with great service i am even thinking of getting my reseller account with them

Originally posted by espart
well so far they are providing me with great service i am even thinking of getting my reseller account with them

Foolish!

Deleted

We have thousands of customers and as you can see, they are one of our new loyal customers. The switch failed, we replaced it. End of story

Welcome espart to WHT which is known widely for host bashing more times then less

It happens to us all AlaskanWolf, just gotta deal with it.

Originally posted by AlaskanWolf
Welcome espart to WHT which is known widely for host bashing more times then less
AlaskanWolf doth speaketh the truth. :rolleyes: :eek:

Originally posted by espart
after searching for new host for a week i decided to use http://www-hosting.net
after Sinning up and not hearing from them for 2 days i send them an email to get the account setup confirmation which i received 5 min...
The replies (what you are calling 'host bashing') are in response to the statement in bold above. While 2 days is certainly unacceptable (wouldn't you agree Gary, or do you find this normal?), I'd think that something happened in the confirmation process and I would have sent in a support request asking if everything was ok about 6 hours after the order, just to be sure.

Maybe people should read the post, because Gary, if I had signed up and hadn't gotten account info after two days, finding another host would certainly be an option (however as I said, my first action would be that the order conf. process was muckered and I'd email support).

If two day confirmation is acceptable to you, or is the norm at www-hosting, well then it is and I apologize. Otherwise I'd think you'd be a bit more understanding about the comments posted. Add an unfortunate coincidence of downtime and I'd surely understand the comments posted. Just me...

Definately out of order for VibeHosts (a competitor) to throw in that remark. Every now and then we see an order was paid for at the CCC processor and can't find the order. Small glitches like that will always happen. We normally email the client via the address supplied there but I'm sure that payment could be overlooked if the host was a little bigger and busier......

That is why I made my comment after I said what he did was bad. For less fighting sake i will delete my earlier post because I don't care to bicker.

You are bickering, mate. Grow up.

The replies (what you are calling 'host bashing') are in response to the statement in bold above. While 2 days is certainly unacceptable (wouldn't you agree Gary, or do you find this normal?), I'd think that something happened in the confirmation process and I would have sent in a support request asking if everything was ok about 6 hours after the order, just to be sure.

Maybe people should read the post, because Gary, if I had signed up and hadn't gotten account info after two days, finding another host would certainly be an option (however as I said, my first action would be that the order conf. process was muckered and I'd email support).

If two day confirmation is acceptable to you, or is the norm at www-hosting, well then it is and I apologize. Otherwise I'd think you'd be a bit more understanding about the comments posted. Add an unfortunate coincidence of downtime and I'd surely understand the comments posted. Just me... [/B]

It just like a mod on this forum to put his two cents in to every thread. and no, I dont 'have to just deal with it' when people make false claims about our services and dont know **** about the problem

The customer signed up, the system sent their confirmation within 5 minutes at 1:00 pm

The customer emailed us 2 days later asking why he didn't get his confirmation, the reason? He signed up afghania.com. His email was user@afghania.com therefore (duh) our system sent the email internally on our network. afghania.com was already setup on our system. After the customer emailed us, as stated, we sent their confirmation manually in 5 minutes, not 10 minutes, not 10 hours, not 10 days. 5 minutes.

Im not not at all referring to our customer as bashing us, its our competitors as NexDog pointed out. You can see I don't frequent these boards anymore because 99% of the time, WHT is actually just acomes to host bashing posts.

I don't and will not come on to this board every 2 days to have to stick up for my company. It seems that's about all companies do these days on this board anyway. I have run my business for 6 years and make a very good living off it, i dont **** my customers, nor do we rip them off.

We have over 3000 customers, and when you have that many customers, you are 100% bound to have problems slip though the cracks.

Of all people, Chicken you should realize that. It seems you put no honesty and integrity to people like me who have been on this board for over 2 years and growing.

My presence on this board has slowed and will continue to disappear, attempting to clear up problems just leads to more **** on this board and more black balling from your competitors

Originally posted by AlaskanWolf
me who have been on this board for over a year and growing.

Actually gary, you have been here for more than two years :)
All the best for www-hosting

cheers,
:beer:

Thanks for clearing that up!! That has happened before when they do that most are fake signups though. So it wasn't your fault what so ever we just never gave you a chance to explain:blush:

Originally posted by AlaskanWolf
. . . . . It just like a mod on this forum to put his two cents in to every thread. . . . . . . Chicken only explained what others' were responding to. If it would have been cleared up earlier (the two days thing) I'm sure this thread wouldn't have become near as messy.

Glad it's straightened out now.

Originally posted by AlaskanWolf
It just like a mod on this forum to put his two cents in to every thread. ... You can see I don't frequent these boards anymore because 99% of the time, WHT is actually just acomes to host bashing posts.
Nice, just like a mod... yeah. Just like a Gary from www-hosting to bash WHT in his posts (gee when has he done that before?) As SWR said, I was merely pointing out why one of the posters said what they said, nothing more, nothing less. You could have politely explained it as you did above, but instead, it is all WHT's fault. Of course. Whatever...

Hosts need to learn how to read people's posts and reply. Generally people post things for a reason, and one should take a moment to consider why, instead of blame the forum for the post. There is a reason. The words contain the clues.

Maybe Kyle posted something (seems to have been edited), however the other person wasn't a competior, so I don't know what you're on about. Issue seems resolved so there's no point in dwelling over it anyhow...

No actually it seems anytime Chicken enters the picture is when my demeanor changes.

My views are mods should not be a active part of a community in terms of taking sides. They are there to monitor and actively manage the feedback of members. Not take sides in every discussion

Thank you for posting your views. I think this one's ready to be locked up.