The first few months of my eBay-purchased unlimited/unlimited reseller account were awesome. Any ticket I posted was answered correctly within 20 minutes.

Then, a few days ago I received an email saying they were changing client-management software.

Then, yesterday, apparently their entire server went down unannounced. In the email they sent, it did not say anything about a server shutdown. Datahosts.com was down, all my hosted sites were down. Everything. For at least 24 hours. And I had no means of contact with them.

This got me thinking "I need a new host"

So i switched to the ever-so-supportive JaguarPC.
I'm serious, their support team is A+++++++.
And they have hardline contacts (phone numbers)

So that is my experience with Datahosts. Take it as you want.

Overall, I would rate Datahosts a 6 of 10.
Goodies:
Great plans
Good support (only if you can access their website)
Decent features
Linux :)


Not-So-Goodies:
My shell access seemed to be reset a day after I requested it. I never had shell access for more than 24 hours, even though they said it would stay on.
No contact outside their website
Not very powerful servers. (Single Core AMD 2ghz w/256kb Cache)

It could be that they were simply going through some pains while changing their procedures (along with their software).

Yea, but I realized that with no way of contact, say they accidentally trip over the cord and unplug their server, (i know its unlikely, but I couldnt think of something of equal damage to the server) I had no means of contact.

JPC has phone numbers and emails.

say they accidentally trip over the cord and unplug their server,

haha, good one ;)

But unlimited resellers on ebay aint always the way to go!

Actually I looked through their plan and they said they offered PHP 5, but the version on cpanel was 4.4.2. I wonder what else they screwed me with.....

Actually I looked through their plan and they said they offered PHP 5, but the version on cpanel was 4.4.2. I wonder what else they screwed me with.....

If they had a dual PHP4 and PHP5 installation, cPanel would show 4.4.2 but PHP5 would still be installed ;).

The first few months of my eBay-purchased unlimited/unlimited reseller account were awesome. Any ticket I posted was answered correctly within 20 minutes.


This is our goal, and we stand by it 100%. Some tickets may take longer to respond to due to amount of support request, but we stand by our support.


Then, a few days ago I received an email saying they were changing client-management software.

Then, yesterday, apparently their entire server went down unannounced. In the email they sent, it did not say anything about a server shutdown. Datahosts.com was down, all my hosted sites were down. Everything. For at least 24 hours. And I had no means of contact with them.

Sorry to call you out here, but yes you have a way to contact us. How...800 number given to you when you signup with our service. However, again...our server was not down for 24hrs..but there is not a need to defend this. If anyone has any questions they can check our uptime history and see. Your sites were down because you were not paying.


Not-So-Goodies:
My shell access seemed to be reset a day after I requested it. I never had shell access for more than 24 hours, even though they said it would stay on.
No contact outside their website
Not very powerful servers. (Single Core AMD 2ghz w/256kb Cache)
I am sorry that the server YOU ordered was not powerful enough for you, but our line of servers has always allowed the client to customize what they wanted. However, when you needed to know how to create an account in WHM...we knew you were new to hosting. So, again...I apologize that we did not push you to purchase a P4 and pay a little more, but next time we will ensure that you get the highest server we have to allow you the power you need...if you decide to come back to DataHosts

If they had a dual PHP4 and PHP5 installation, cPanel would show 4.4.2 but PHP5 would still be installed ;).
Zambini...had you known this prior to post, or even asked us about your concern...we would have been happy to assist you and show what we have installed on the server. You could also have seen it on phpinfo.php had you requested, but you never did. So, why complain about something when you never even attempted to get assistance on it.

Ebay plans...there were never unlimited webspace, but had the person read the auction...it was unlimited bandwith on the reseller accounts. Sorry if bandwidth and storage is confusing to you.

Unlimited webspace / bandwith, doesnt matter which, neither exists.

That was the first instance in which you got screwed over Zambini

I can't believe that this thread is still being posted on. That was half a year ago.
Anyway I'm not gonna get into any arguments because I just don't care. I am happy with my host.

But I would like to say that the eBay listing did say unlimited.
http://img166.imageshack.us/my.php?image=datahostsunlimitedpv4.png



It would do the WHT forums a good service to lock this thread. I Haven't been to WHT in a long time and I won't again either.

I can't believe that this thread is still being posted on. That was half a year ago.
Anyway I'm not gonna get into any arguments because I just don't care. I am happy with my host.

It would do the WHT forums a good service to lock this thread.


I think you can request the thread be closed via the helpdesk:

http://www.webhostingtalk.com/helpdesk/

Were the first three months of service excellent though? No downtime?

To our knowledge and ticket history this user never complained of downtime. The only downtime for this client was a server upgrade and a billing system upgrade. Again, the user is complaining because they were caught with illegal activity.

Zam....funny how you do not have a TOS image that states you have unlimited up to 10% of resources. No worries tho...your pathetic complaints about DataHosts is all too funny. Since you were not even aware of how to use PHP when you were with us.

It's amazing how hosts change. Ebay listed unlimited seller to dedicated server provider.

Thanks...yes it is. Like I said...that was with the previous management