I ordered a dedicated server from ***** 1 week ago. Because I had problems with the payment method I changed to credit card. I e-mailed them several times to let them know the change but they haven't answered yet. No answer since last monday!?! Is that possible?

Perhaps I did a big mistake as I faxed them my signed contract and my credit card informations last friday 4pm (with a note to change some informations, including the payment method).
I need the server very urgently because my old contract ends on 31st january.

Everytime I chat with them (there's a chat on their site to talk with the sales team) they send me to the billing departement. But exactly these people don't answer my e-mails.

Have you any ideas what I have to do, to get my server? Please help, any comments are welcome.

Go back in time a week, do some research, and then you will choose a much better company.

You did make a mistake. You chose a company with a poor record of service.

I would suggest cancelling the order immediately and doing that research now.

I did the research. And I knew the bad reputation of ***** but my low budget allow only one hosting company and that was regretfully *****. Their server are as cheap as no other hosting company.

But now I've the problem to make them happen to give me the server.

Cancel with ***** and go with http://www.4webspace.com

4webspace offers only raq's. I need a server with php and mysql, this would cost an extra fee.

The ***** server comes with both.

I would save my pennies and search some more :-)

It's simply a waste of money hosting your site at *****. Yes, ***** may have some affordable plans, but it's a waste of money in any case if your servers down all the time and you have to wait for several days for tech-support. I would contact some of the companies offering dedicated servers and see if they can help you with your specific needs. You might get a good deal. Also, you might check out http://www.dtwebworks.com

Cheers

installing php and mysql aint that hard. Plus posting in the raq forum people will help you if you encounter any problems.

Well, contrary to the report here, so far I have had a positive experience with *****.

I ordered a server from then at about 11PM on last Wednesday, and FAXed in the contract. They sent me an e-mail the next day telling me that the server would be online in about 48 hours. On Saturday night, I called up to find out what was going on, and the guy I spoke with got my login and password out to me right away.

I ordered the $59 special - P166, 32MB RAM, 2GB drive. To my surprise, because they were a few hours late with getting things online, I got a Pentium II 400 with 64 MB RAM and a 4GB drive instead.

So far so good. Everything has been running since then, with no problems. I'll probably through MRTG and secondary DNS on there. Didn't figure I had anything to lose for $59 per month, and so far the service has been up to par with the rest of the industry.

If I have any problems, I'll be sure to let everyone know.

Check out http://www.racklocation.com if you are looking for inexpensive servers. I ordered a server with them and their were prompt and on time, and the server is running beautifully.

The specs:

Celeron 533
64 Megs Ram
10 GB IDE
10 GB bandwidth
$49/month

Or you can get a P3 650 with 128 MB RAM for $99/month.

There are plenty of companys who offer dedicated servers at as low of prices as ***** and sometimes even lower, I would suggest just canceling the order and if they give you flack, cite that the reason why is that they did not provide the server in the cited time in their verbal contract. I can promise you will continue to have nothing but trouble from this company.

I did the research. And I knew the bad reputation of *****
I can't believe there are people who read all the bad things current and former customers have to say about a host, sign up with that host anyway, then have a bad experience and wonder why! And come here and COMPLAIN about it to US!

SWISSman, cancel your ***** account and go with a better company. You didn't look hard enough. I can tell you from personal experience that all I had to do was post a request in the "Dedicated" forum here to say what I was looking for and what I could afford to pay, and got what I wanted at a price I could afford. I'm setting up on that server now, and so far I'm very happy.

Oh my.. He desires to be another victime of *****?
Com'on. Listen to people saying here. It's for your own good.

I agree completely, Deb. It illustrates the difference between being ignorant and being stupid. One might be ignorant of a particular company being lousy and not know of resources like this at first. That's happened to a lot of people and will happen to many more.

However, knowing a company has a lousy reputation and still doing business with them is plain stupid. It's moronic, imbecillic, even masochistic.

I have no sympathy and little tolerance for people that stupid. They deserve whatever happens to them as they deliberately chose it!

We've seen others who asked for advice, had already made their minds up to go with lousy companies, and didn't care what we said, they were going to sign up with the lousy company anyway. They not only proved themselves stupid with their choice, but then they announced to all of us that they were stupid by telling us that they kew it was a bad choice and nothing would sway them.

We'll read about some of these people at http://darwinawards.com as they are just too stupid to live, and some won't much longer.

I have no time for people too stupid to listen and learn. Any time talking with them is wasted. It's like trying to teach a pig to sing. It not only is a waste of time, it annoys the pig.

Give me someone who's ignorant, willing to learn, and has the sense to take good advice and learn more on their own. I'll help them as much as I can.

oh yeah tell me about it, just got a lawsuit letter from them in regaring charges i owe them, but hell with it, they never send me invonices by email even online doesnt work and i dont owe any dime to them

take a look

http://www.deafmillennium.net/*****lawsuitletter.jpg

:lol: this is so funny, ***** cares about money don't they?

I send all paper work to BBB and tell them its bs so seem so far nothing ... wait and see ...

god, wouldnt never bother them and all the stuff on thier site are full of crap and doesnt any do good, be careful you guys!

Peace

~~J

Good heavens, over $4k? What on earth did you sign up for with them? It MUST be a screw-up. ***** overcharged me $600 on my credit card which Advanta refused to stand behind -- I only got a credit once I complained to the BBB. But, that was after the "infamous" '99 outage.

Get that collection thing replied to though, or it could end up on your credit rating etc. Also might be a good idea to get a lawyer... fast. Especially if those kinds of $$$ are being disputed!

Wow. Good luck.

Bailey
===================
The scary thing is, it works.
http://door-county.net/dcn/pages/info.html

Whoa, SarasotaWeb -- I would IMMEDIATELY file complaints with the FTC, Texas BBB, and Attorney General in your home state and Texas, where ***** is located. I would also reply to that collection agency right away. Bailey is right -- you don't want this to affect your credit rating.

There's no date on the letter. When were you a ***** customer, and when did you get that letter?

It illustrates the difference between being ignorant and being stupid.
While I agree with Duster, I am much too polite to say so. <g>

I thought about it, Deb. Sometimes, though, the truth is more helpful than anything else. Personally, I feel offended when someone deliberatley does something stupid and then asks for help.

What's the point? If they are too stupid to have taken reasonable advice in the first place, they are too stupid to be helped when they face the consequences of it. Why do they even bother to waste our time?

While they refer to incompetence rather than stupidity, an article at http://www.apa.org/journals/psp/psp7761121.html could apply as well. Basically, it states that incompetent people think they are doing better than they are and don't generally recognize their incompetence.

The same applies to stupid people.

Whether someoine considers it impolite, harsh, or even brutal to say so, it is still true.

Guys,

When I got the letter and was mad and I filed report with BBB and also send a nasty letter to ***** and telling I dont owe that money, they are making it up and since then that was 11/1/00 and since then, never heard and seems like BBB took care of it, doesnt it eh?

I checked my credit report, that charges hasnt posted yet becuase BBB halted this payment heh

BBB is getting better these days, I have been with CI for like many months but most of the time they gave me free months. Only I was billed was setup fee and 1st month which was in 1998 maybe, total was $158 I remember but $4,000? That's sounds silly!

So far nothing, good!

It's good that the problem was resolved, and I wouldn't credit the BBB for it. Unless they have changed drastically, they are simply a reporting agency of sorts, a bit like a credit bureau. Of course, they don't deal with credit, just complaints about a business.

They may not even tell you the whole story. In years past, when I investigated what the BBB does and how it operates,, they informed me that they report unresolved complaints about businesses. There's a certain fairness about that except that I would want to know the volume of complaints as well to get a truer picture of the business.

If you get a business that is constantly having complaints, yet resolves them in some manner (and who determines when a compalint has been resolved satisfactorily), it still indicates a problematic business. I'd much prefer one with few or no complaints and a quick resolution to any it might have.

The BBB has no authority or legal power to do anything about halting payments.

Duster is right. The BBB takes no action. They are simply a go-between and reporting agency, forwarding your complaint to the company in question. If they get a high number of unresolved complaints about a specific company, they post a public alert on the company. I think they also forward information to the appropriate law enforcement agencies in cases where they receive a high volume of complaints.

I would report them to the other agencies I mentioned. You are helping other potential victims when you do so.

Originally posted by SWISSman
4webspace offers only raq's. I need a server with php and mysql, this would cost an extra fee.

The ***** server comes with both. Ha. Impeccable logic, except for the fact that the ***** server, apparently, comes with neither. With nothing in fact.

Aiye! Just recieved a fax from the collection agency and informed me that charges has been dropped becuase there was never a invoice showing all charges, etc for that bill so now I dont have do anything.

BBB and the collection agency did a good job

*****, if you read this thread, get yourself a big grip will you :emlaugh:

As one who left cighost a year ago, (during the infamous outtage), I was reading this discussion with interest and decided to look at what they are now offering as enticement.

Guess what? *****.com would not come up for me. It appears to me like they are having more DNS problems. Was able to get to their site by using the IP# after about five minutes wait (plus download time).

Like many others, I could write a book on my dealings with *****, but suffice it to say everyone should read all the commentary in these forums as well as the newsgroups.

I'm interested, is anyone in our lonely planet who actually had a good experience with *****, why is this company not backrupt Yet

Originally posted by sharkman
I'm interested, is anyone in our lonely planet who actually had a good experience with *****, why is this company not backrupt Yet Marketing. They are all over the webhost directories -- those that accept advertising and payments -- and advertise in national magazines and such.

The ads look good, their site looks good, the hype they heap upon themselves on their site sounds good.

Remember, the users of this forum are a small minority of hosting consumers; most have no idea what level of service to expect and are willing to put up with shoddiness simply because they don't know there are better alternatives. After all, ***** is the top-rated host at [fill in your least favorite host list here] so they must be good.

And, they charge a stiff setup fee. If you bail out after a couple of months, they still made out well.

We should shoud this ***** hate club, you know the stuff we usally see for Backstreet Boys :D

[Edited by sharkman on 02-01-2001 at 04:31 PM]

There's nothing better than a thread about *****. You can tell your grand-chrildren horror-stories about ***** in years to come. Hehe. The longest threads on this forum is always about *****.

That's not true. There was another company that garnered the most criticism and most discussion. It is unmentionable and its very name is filtered out by the forum software.

I see. Tell me..tell me..tell me !!!!!

Oh common now you got me curious, who are you talking about?