Sign up with them for about 2 weeks, but my site has been down for roughly 2 hrs every 2 days !

Today my site has been down for about 4 hrs and until now it has yet to be restored. Mail to their support and they just replied with a sentence "Server under upgrading". I though they should at least send us an email to inform us, if not how are we to know whether is the server down or under upgrading ?

Kinda disappointing as i though netacore has one of the most efficient support.

I hope the admin can give us a clearer picture of what is going on.

I had a brief moment when it was working today, I have been waiting for my domain changes to propagate to my ISP's DNS and it finally did about an hour before they went down again.

I only went to that site as I needed something quick when Avail went down on Monday so I'm not happy right now

Ozzie

Ozzie,

Ditto for me.

I had one site with netacore and one (my biggest) with Avail. Now both of my sites are with netacore and both have been down all morning.

Netacore had experienced outages over the weekend but I held onto the faith that it was only temporary. Still holding, in fact.

I've been pleased with site support but I'm really spooked with the Avail sunken ship. Trying so hard to hang in there...

I too signed up with Netacore on 11 May, however for the past week I had experience some downtime 1 day after another. In the end I decided to ask my refund.

signed up yesterday for netacore, have experienced the first problems of a outage today.. still down after about 2-3 hours sent in a support ticket as soon as i was notifed my site was down, it would be helpful to know if their's going to be a upgrade or not.
Let's just hope googlebot is still not crawling, And will hit my site when it's down.
2nd day 1st experience of downtime let's hope it doesn't continue.
The support is fairly good, I got my awstats package setup for me which is great, But the fact is sites cant experience downtime! All the support in the world is good but what it boils down to is the site being up.
Norm i don't know if your a one man operation but maybe you could get someone else to handle some stuff for you, If you are. As i know you are probably getting alot of customers as of late.
Just a thought.
Let's hope we get up soon hey!

Later
Dave

6 Hours since it was down and yet to be restored !!!

I'm getting a bit impatient and seriously considering whether to get a refund or not :angry: :angry:

I have been wondering what was going on with netacore... :( we just signed up with them not too long ago as well, and the uptime has been a little rocky… ugh!

It really burns me up when hosts don't tell their clients what is going on with the servers. And I’m not only ragging on Netacore for this one; many of the hosts that I have been with don’t seem to consider that we get concerned when our sites go down. But this is especially on a reseller account, because the reseller is going to be fielding questions soon too. I give netacore credit for letting us know that there was network problems on may 28th (help.netacore.com) but what about today?

All it takes is one or two seconds to send out that mass email, or post a little chunk of info on their website, I think it would save a lot of trouble and help holdback the paranoid bummed out clients – for some it seems they just don’t want to admit to current clients or potential clients that they had some downtime. It’s especially funny when the host claims "Great support!" I for one would have to say notifying people why the site has been out for some X odd hours would be part of great support.

I assume there will be some level of compensation to the clients for downtime?

----------------------------------------

Update!

just seconds after posting
this the servers came back up
which is good... but I'm still
curious...

----------------------------------------


Ok I’m done venting… cheers,

Zakary

Shoud I move? :(
Waiting for a good explanation from Norm.

*sigh* I would say that about sums up everyones feelings... I guess the big problem with the "to stay or to go..." is where to go...

If there are no solid answers it may just be back to the drawing board :bawling:

Zakary

1st my account with Netacore experience much down time, so I decided to move to another host, then my another site with Availhosting went down just like that , to think I am satisfied with their performance and even recommend it to my friend.

And now when I register a new account at "certain" host, they keep telling me server not set up and I had been waiting for 2-3 days.

All my time wasted without been able to do anything !!

ouch... that's brutal :-(

I feel your pain... hosting should not be a battle (hey there is a slogan for someone)

Zakary

Originally posted by Zakary
ouch... that's brutal :-(

I feel your pain... hosting should not be a battle (hey there is a slogan for someone)

Zakary

Yah great slogan

"Hosting Should Not Be A Battle with XXX Webhost" :D

I've been with Netacore about a week..And my site has been up today, had no downtime that I've noticed actually.

hmm crazy.... maybe the rest of us are on the wrong server :-( I'm always at the wrong place...

Zakary

Which server are you folks on? I'm on Alpha.

I'm supposed to be an alpha man my self... the server has been up for about 2 hours now..

Netacore have been great, I have not experienced any downtime since I signed up but that could be because I am on a different server to you guys, I’m on the Seattle server by the way.

Cpanel reports that Server Uptime is: 24days, 1:16min

wow... I like your server better! :D I suppose you would not want to trade ;)

Anyway lets hope that after this little (interesting use of the word) issue, our server will have that kind of uptime... the good old waiting, and wondering game...

-----

ouch our uptime just went down
from 2 hours to 23 min

-----

Zakary

Originally posted by Zakary
wow... I like your server better! :D I suppose you would not want to trade ;)

Judging by your server uptime maybe not:D, but seriously I hope netacore do resolve the issue promptly. Have any of you had any information from netacore about the problem any support tickets answered? If not that’s because they’re probably busy sort the problem out (we all hope), Norm is pretty quick at answering support tickets.

Ok, my sites are now down on alpha.....first downtime I've had, but been with them less than a week. BTW, is Netacore just Norm or are there others on the staff?

Originally posted by Shady12
BTW, is Netacore just Norm or are there others on the staff?

I may be wrong but I’m sure Norm is not the only member of staff at netacore :), they probably have got support staff (more than one person)

Just wondering because he's the only one I've been in contact with. Would be fine with me, because he's helpful and quick to get back to me so far.

Just hope this downtime thing is more of a fluke than a regular occurence. :eek:

My sites came back up for about an hour and then kaput. :(

I put in a support ticket first thing this morning and haven't heard anything yet.

Thats for sure... :crap: regular downtime is bad for business... for netacore or clients

:erm: oh damit... I'm with TGH... site back down, at least I got some work done. If this keeps up I think I'm going to cry or have to get outside.

I put in a support ticket about an hour ago, course haven't heard anything. Maybe the lack of responses just means they're working hard on getting the problem fixed. Hopefully!

Maybe you guys can request to move to another server?

Probably what I'll end up doing.

yes that does seem like a very good plan at this point :(

logged into my shell on alpha typed 'ls' got a "fork" problem service temporary unavailable. Eventully i could bring up a directory listing.
So hopefully issues with that box are sorted out, As i don't know what fork problems are ? But i know a box can't be that good if something like that is/was happening.

Fork bomb ...

The downtime on the particular server has been unacceptable. Believe me when I say countless hours are being spent to correct all problems. The last thing anyone wants is an unhappy customer therefore clients experiencing difficulty will be moved to a new server if requested. Please continue your excellent patience for the next several hours as changes will take into effect and will remedy the downtime.

I just signed up with netacore 2 days ago after Avail went out.
Bad to have downtime just two days from signing up.. I chose netacore based on some good reviews and recommendations in this forum but seems you can't get a reliable hosting with less than $10 a month.:(
BTW how can you tell which server are you on?

You can check the mail headers

It also says on the login box to your cp. I don't think my site has been down at all after it came up around 3:30pm cst.

>>Nevermind, that's only if you login to WHM.

My CP account was recently upgraded from 4.0 to 4.8.... Anyone else like 4.0 better??? I do, everything is on the first page instead of clicking links to get to different categories.

I think there are a number of optional formats or skins that Cpanel can have, I really liked Blue Lagoon but it probably uses more resources at login than the default.

Regards

Ozzie

Shady,
We've always run cpanel 4.7x but recently upgraded to 4.8

The cpanel theme that you are referring to was recently removed because it was outdated. All clients have been assigned the default cpanel which includes the most up to date information. A new theme is being developed in house which will not include graphics and have easy access to all features from the main page. For the time being, 1 - 2 days, please use the default theme provided by the Cpanel developers.

Norm, we do appreciate the upgrading of your server as i suppose that all of us (your valuable customer) will benefit it directly. But we do hope that you can sent us a reminder to inform us of any scheduled maintanence.

We just hope that you can keep the downtime to a minimum as the recent downtime is totally unacceptable.

Regards

Thanks for the info Norm. And yeah, it would be a good idea if there is downtime like this, to send us all an email so we know what's going on and what to expect.

I will be sending all clients tonight an email with a new policy

I'm probably going to get flamed for this and someone will accuse me of being Norm or something, but I just wanted to add that since Netacore was fixed yesterday it seems to be working for me on alpha.

Sometimes it is nice to be able to say thankyou.

Of course Murphy is standing by the plug and is getting ready to kick it out again ;)

Cheers

Ozzie

yeah, the site seems fine for me, the speed is reaonably fast too.

haha... true...

cheers to Norm for the fix... :beer:

My site is still down... grrrs. I'm also on the alpha server, I checked with uname -a earlier this afternoon when everything was working.

Traceroute is taking a long time to finish up... and now I see why, looks like it's timing out at hop 12 through 30.

:bawling: :(

same here .... thing iz about time to look for another host.

Has been down for nearly everyday. :(

Originally posted by Raydon
same here .... thing iz about time to look for another host.

Has been down for nearly everyday. :(

Already found my new host - just waiting for my account login information to come so I can get everything moved over. I've only been with Netacore for a few days, and this is very disappointing considering the reviews I read on WHT :( My website won't even come up long enough for me to backup my MySQL databases so that I can restore them onto my old server (since I still use the old host which redirects to the new, so no one will even notice). All I need is 5 minutes, grr.. it's 2:30AM and I want to go to sleep, but want to see my site back up first!!

Edit: I'm also disappointed that tech support hasn't responded to any of the 4 tickets I've sent over the past 2 1/2 days.

Well, do you intend to get a refund. i just got my account last week, and since it has been down for about 4 - 5 times !!!

I'm still waiting for Norm's email that he promised us.
:angry:

Here we go again... :angry: our sites are back down as well (luckly I slept in a little so that I had a bit of stressless saterday. I guess its a day to go back over hosting reviews...

Is it only alpha servers again? anyone else effected?

hmmm well a 30 day money back guarantee is offered... and I think this could be one of the times when asking for one is easily justifiably.... hmm

From Netacore customer support page

Attention: June 1 1:44AM -- A bug in the cpanel mail software caused the server to go down. We are on top of it and resolving it immediately
:uzi: bad software! bad...

Hi

I opened a Netacore account about the same time and also experienced all the downtime problems.

I should say when Netacore is working it is really good.

The problems are being worked on, so personally I would give them time to sort them out.

If Netacore could give an estimate of how long it will take to get everything working ok that would go a long way to averting any frustration

Yours

Kevin

I think it's just the Alpha server. If it goes down again, I'll just get moved to another. Luckily I went into their live support chat right after I noticed my site was down last night, and there was someone there to let me know what was happening, and I got a little progress report as to exactly what they were doing. Wasn't down very long, still too long.

My site is up but isn't connecting to any of my databases at all. In Cpanel I'm getting this:

ERROR 2002: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) 0

Anybody else having this trouble? Doesn't make a very pretty picture on the site.

Yeah, I got that error message too.
Hope they're fixing it.

Cheer!!

Me too... my site is so empty... :eek:

Arrgh..I'm getting that message too on a forum I run.

Just used the online chat system to talk with netacore:

User: Hi. Site's up but getting this error in Cpanel about databases: ERROR 2002: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) 0

support@netacore: Yes

support@netacore: mysql is down, working on it

My database is back up.... (alpha server)

Originally posted by TGH
My site is up but isn't connecting to any of my databases at all. In Cpanel I'm getting this:

ERROR 2002: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) 0

Anybody else having this trouble? Doesn't make a very pretty picture on the site.

Yep, mine was doing the same thing as well.. woke up with over 100 vBulletin database error messages in my inbox :mad: I really think it's starting to piss off my bulletin board members.. and I lost a lot of posts (as in, people didn't post) because of all the problems. Normally there are 200 or 300 posts there by the time I wake up in the morning, especially on a weekend.

Although it is working now..

Originally posted by TGH
Just used the online chat system to talk with netacore:

User: Hi. Site's up but getting this error in Cpanel about databases: ERROR 2002: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) 0

support@netacore: Yes

support@netacore: mysql is down, working on it

/me has not gotten into the live chat any of the times I've tried. Still no responses to my tickets, either. Grrr.

Yeah this no response to emails, or information posts is getting a little old.... :mad:

Everytime I've tried their chat it's worked for me.

Down again :( :mad: :bawling: :angry: :rolleyes:

Edit: Nevermind, working now.

As a new customer in netacore I had many questions to setup everything in my site. But Unfortunately I didn't find the great support they promised.. two tickets non of them have been answered in the past 2 days. To tell the whole truth Norm was so responsive during the pre-sale questions but I'm now a customer and need a good support.. I have yet received it.

Hi

I have never managed to get the live chat going either.

Speaking personally, I submitted several ticket requests prior to the last 2 days and they were all answered within a few hours.

Regarding lack of response in the last 2 days, I guess the guys at Netacore have been spending their time trying to resolve the problems. I for one would rather they spent their time on that than trying to respond to every ticket request - probably the result of the problems they are trying to resolve anyway.

The previous host I was with NEVER answered a ticket request and has only just admited that their ticket request system was not working for the last few months!

During the last week Netacore have had problems but I still think they are better than my previous hosting company. I would give them time to sort out the server problems and see how it goes. Even the best hosting company will have problems from time to time, the real test is performance over time and not just over a week or two.

Yours

Kevin

i just got my account w/ this host and when i try to excucute perl/cgi files, i got this error:




Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@server.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.





Does anyone know how to fix this? everything chmod'ed 777, cgi files run in cgi-bin. I'd really appreciate it... i havent heard anything yet from the support staff and am desperate!

I have never managed to get the live chat going either.

Speaking personally, I submitted several ticket requests prior to the last 2 days and they were all answered within a few hours.

Regarding lack of response in the last 2 days, I guess the guys at Netacore have been spending their time trying to resolve the problems. I for one would rather they spent their time on that than trying to respond to every ticket request - probably the result of the problems they are trying to resolve anyway.

The previous host I was with NEVER answered a ticket request and has only just admited that their ticket request system was not working for the last few months!

During the last week Netacore have had problems but I still think they are better than my previous hosting company. I would give them time to sort out the server problems and see how it goes. Even the best hosting company will have problems from time to time, the real test is performance over time and not just over a week or two.


Prior to the last two days I think that everyone's emails were answered, but since the first big downtime, I don't think that any of netacore clients have been getting fair treatment.

Yes the netacore team may not be responding to emails because they are so busy resolving problems, but on the other hand in-between the two big outages there was a number of hours when a message could have been relayed – as was promised.

I understand that you would rather have someone working on fixing a problem instead of replying to email, but I (and I think many of the people in this forum) want both, sure downtime is not the time to catch up on your old emailing, but it is your responsibility to take the less then a minute to send an email saying “X is broken, we are working on it... and we think it might take X time we appreciate your patience, and will let you know when we have fixed the problem,” remember as clients (reseller or otherwise) we are a partner of sorts, if we loose money, the host looses money, we are not just an extra that is acknowledged when the going is good.

I appreciate that your previous host never answered a ticket etc (I have been there too), and it sounds like a very good thing that you bailed on them, but having a little bit of tech support instead of none should not be the goal.

It is defiantly true even the best hosting company has problems, no host is perfect, as is no human, but the best hosting company will treat you like a human, and providing you with updates about the problem the finale outcome. It is the hosts responsibly and in their best interest… and it is in the best interest of their business.

Hope I don't sound harsh... and this is not about netacore (they have had a couple of bad days and this can be changed), it’s about the curtsey that all hosts should have for their clients.

Zakary

Originally posted by fatbargains
i just got my account w/ this host and when i try to excucute perl/cgi files, i got this error:




Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@server.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.





Does anyone know how to fix this? everything chmod'ed 777, cgi files run in cgi-bin. I'd really appreciate it... i havent heard anything yet from the support staff and am desperate!

Try chmod to 755, some hosts require that executables have it set for this... I know that OLM.net does.

fatbargains,

hmm what kind of script is it? All of my cgi run at chmod 755 on the netacore servers.... was there anything in the script that you had to edit?

Originally posted by kjedwards
Hi

I have never managed to get the live chat going either.

Speaking personally, I submitted several ticket requests prior to the last 2 days and they were all answered within a few hours.

Regarding lack of response in the last 2 days, I guess the guys at Netacore have been spending their time trying to resolve the problems. I for one would rather they spent their time on that than trying to respond to every ticket request - probably the result of the problems they are trying to resolve anyway.

The previous host I was with NEVER answered a ticket request and has only just admited that their ticket request system was not working for the last few months!

During the last week Netacore have had problems but I still think they are better than my previous hosting company. I would give them time to sort out the server problems and see how it goes. Even the best hosting company will have problems from time to time, the real test is performance over time and not just over a week or two.

Yours

Kevin

If their support took a small amount of time to respond to tickets and let people know what is happening, they would be getting a lot less [tickets]. I've sent in 4, none have been responded to. If they had responded to the first one and told me that the server I am on is having problems, I assure you I would not have sent in the other 3.

----------------------
hmm what kind of script is it? All of my cgi run at chmod 755 on the netacore servers.... was there anything in the script that you had to edit?
-----------------------


i've tried several perl scripts.. even the simplest script.. DOES NOT WORK.. gives me that error every time. also, i try chmod 755.. same results.

It says "500 Internal Server Error"

Originally posted by uci_mech
As a new customer in netacore I had many questions to setup everything in my site. But Unfortunately I didn't find the great support they promised.. two tickets non of them have been answered in the past 2 days. To tell the whole truth Norm was so responsive during the pre-sale questions but I'm now a customer and need a good support.. I have yet received it.

I undertsand how you feel. I ws a previous Netacore customer (I registered on 11 May)and Pre-Sales was great, but support especially during the downtime period was .....

Well I had already asked for my refund, and they did refunded me.

Maybe just my luck?

fatbargins, open up your error_log and give us that error

nothing worse then downtime . If cpanel is to blaim , why not just revert to the older configuration in the meantime until you can get the bugs worked out . Hopefully everyone gets back up soon

where do find the error long Rewdog?

or you can put the following code under the #!/usr/bin/perl line use CGI::Carp qw(fatalsToBrowser); to see what the error is.

-Steven

I did that and i got the same error

----------
500 Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@server.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
----------

freehtml where have you moved? Is it a good hosting?
May be I'll move to a new company if problems haven't been sorted out in couples days.

Originally posted by uci_mech
freehtml where have you moved? Is it a good hosting?
May be I'll move to a new company if problems haven't been sorted out in couples days.

I don't want to sound like advertising here. Please PM me or email me.

I'm concerned but I'm also sick of moving so I plan to see how they are going in a week or so and then make up my mind.

Unfortunately I was using my ISP's webhosting services but they are a great ISP not web hoster, they charged too much and restored the backups of lots of sites suddenly one day and they creamed them, this was the second time about 2 weeks ago so I started looking.

I moved to Avail as the May offer looked good, but they shut down 4 days after setting up my account.

I moved to Netacore and they have had some major problems with the server I am on starting about 2 days after I moved over. Maybe it is me!

I'm still prepared to give Netacore a week to stabilise but they have to get this working soon.

Ozzie

Hi

I set up a simple cgi script to display current date - it works fine.

I also set up a simple mySQL database and tried accessing that via PHP - that works fine also.

Does the script you are trying to run work ok elsewhere? Maybe there is a call in there that is not correctly set.

I would try a very simple cgi script that you know works. See if it works on your Netacore account. If it doesn't work then there this suggests something wrong with the Netacore setup.

If the simple script works ok, then have a look at the script you are getting problems with, try to find what is different about it from the simple one. This will at least give you some idea of where the problem is?

Yours

Kevin

Er, Further to the above mySQL seems to have now stopped working. cgi ok though

:angry: Grrrr.... my mysql is screwed in a big way... "Timeout: Alarm at bin/mysqladmin.pl line 14."


And still no reply to emails... what is going on?

what really happen out there?? :mad:

Has anyone heard anything at all?

I didn't hear anything from them. :(

I have a reseller account with them. Since the problem occur, I have to stop my plan.

I really wanna know what happen.

Hasn't this thread gone on for long enough? When did WHT become the defacto support forum for hosts??

Shouldn't these matters be dealt with "in-house" ?? :eek:

Ditto reseller account here too... I think I'm going to see if there is a thread in the reseller section about the real uptimes of some of these hosts... :crying: perhaps its time to start looking for an alternative.

Aussie Bob:

Yes they should... but there is no in-house forum... (though if there was I guess it would be down) and the in-house is not exactly communicating... :(

I've been using their Lite plan on the alpha server for about two weeks. In the beginning the uptime was great, and everything was going smoothly, right up until about half a week ago.

My site was constantly down, and now there are MySQL problems.

I'm going to stick with netacore for a little longer, and hope that support fixes the bugs, and finally completes the support tickets.

An explanation of what's been going on might be nice too. I agree that netacore should send us an e-mail when they're going to go down. BTW, I'm still waiting on that letter that was supposed to be send 4 days ago.

It appears that their Mysql server is down again. At least on Alpha. mysqladmin ping and mysqladmin status both hang.

<Gomer voice>Surprise surprise surprise</Gomer voice>

My site's down again, so I'm guessing that the whole alpha server is down. Just great.

Hope meter:
_____100

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what's going on at netacore i wonder?!
no replies to support ticket's/email's anything, except for that little june1 msg that theirs a bug.
Now June3 over here in aus, My sites been up for the past day.. no problems til just now.. But my site is static html so i wont be experience mysql issues or nething..
Requested just then to be moved to their box with the best uptime and no problem's with nefin.. let's hope i get moved to it soon.. Giving them 1 more week anymore downtime.. I will have to move my site..!

On the support page it now says that anyone having a problem are being moved to new servers.

yikes what next... so than its the server that is screw? what is the problem with it (beside the fact that our sites are dead)?

Did anyone get an email regarding this?

Netascore do have frequent downtime - my mate is going mad with them. Luckily there support is good

Over the last several days I think people may argue the quality of there support, expecially since everyone seems to be waiting replies to their emails and for an explanation for all the downtime...

I'm glad your mate has at least had good support... that makes one of us... :(

Note: Were backup!!!

Yay! My site's back up again.

Hope meter:
_____100
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Hopefully the "answer meter" will start going off soon too ;)

Originally posted by Aussie Bob
Hasn't this thread gone on for long enough? When did WHT become the defacto support forum for hosts??

Shouldn't these matters be dealt with "in-house" ?? :eek:

Well I'm just waking up and all of this has probably been responded to, but anyway:

Yes, it should, but Netacore is not responding to anything that we send their support. Did you not read the whole thread? I've personally put in 4 tickets over the last few days. No one has responded to them. What else are we suppose to do?!! Live chat doesn't work, either.

Originally posted by Shady12
On the support page it now says that anyone having a problem are being moved to new servers.

Too late on my part, I already have a new host and am just waiting for my nameservers to be changed so that everything points the right way.. after that, goodbye netacore account.

Originally posted by Suffocate
Luckily there support is good

Err... not for me it isn't. At first it was, when I had little petty questions regarding nothing, but now that I'm having constant downtime and sofourth, they haven't responded to me (4 tickets in 4 days).

I CAN'T stand it anymore... I'm looking for another host right now. This whole thing is sick!!! I'm thinking of pixelseven? Anyone?

How do you tell what server you're on???

They changed the cpanel into a blue one, I don't like it as much. It doesn't show the server uptime, etc. at least, I can't find it.
I wonder if they'll switch back cpanel.

I'll stick with Netacore because I've already switched to too many hosts. I'm afraid I'll never be satisfied unless I shell out many $$$$ for a dedicated server, or a more stable one, etc. And yes, as you can see, I have no extra money.

Someone said you can find out through the mail headers, or type uname -n in the shell prompt (or uname -a for all system information), that's what I did since I didn't even think of the mail headers. It should say something like "alpha.dns-core.com" or whatever your server is... alpha, beta, gama, delta.. maybe others, I don't know.

Down yet again. I'm not sure if they've switched my server or not, but my site is down again.

This could be temporary (I'm hoping), or it could be another one of those long downtimes.

Mine was down, too.. seems to be working now. If only my nameservers would change over to point to my new host, grrr! I probably have another day until it will.

Mine is working? I dunno when is the downtime you're talking about but I checked my website and it's up.

I checked, and I'm on alpha. I guess they didn't change servers or anything.

Phew! It was only a temporary outage. :)

This is directed to Netacore staff

Dear Netacore,

It seems that you are having a terrible time trying to keep things running on some of your servers over there...

if you need a hand or some webspace to move your forum to to help these customer etcs please do not hesitate to PM me or contact me at phillip@surrenderonline.com

We have two in house admins that are very good at what they do and if you need any help please once again contact me and i will ask them to take a look at your problem.

We know we are a competitor but we are human first, i cant even start to imagine how you guys feel there with all these problems. Some companies on this board might be happy to see post likes these because it means more possible business for them.

Fortunatly we have been on the deep side before and hate to see this happen to anyone, being a competitor or a new player on the scene...

I have also emailed you this but i was not sure if you it would reach you so i decided to post it here.

If you want me to remove this help offer please PM me.

Any other host out there that can help or send some suggestions over to netacore im sure they would appreciate it.

Kind regards,

kudos to Surrender online :)
Would seem it would be better to email it, as the netacore staff has better things to worry about than WHT at the moment, and its kinda an ad for SO.. But still kudos :)

Just a little extra message here:

RewDog - i have emailed them but since people have been saying they are not responding im sure they would take a look at this...

If i was not working for SurrenderOnline i would still offer to help...

Just to re confirm what i wrote above and were im coming from exactly is:

Hosts should help each other out.. not be happy when a new bad thread jumps up on WHT!

Please if you are a host and dont have any problems of your own why cant you put your hand up to help some one else...

Any other hosts willing to help out there???

Yes i know that you could be playing with that new help desk script or whatever but at the same time wouldnt it be sweet if you helped someone out now, feel better about yourself then if your out of luck and something happens to your servers people are willing to help?

Come on all you American hosts, isnt this the American way?

WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO! Let me at it!
Netacore, I'll be willing to help if there is a way I can :)
My contact info is in my profile.......

You'll never guess who's down again

Finally got an answer to a support ticket. Looks like it is the same message sent out to all their tickets. Said Alpha has been having a lot of problems, can't stay on any longer than 7-10 hours at a time. Said it should be fixed soon.

Me too..I just got an email from netacore notifying me that my ticket I sent out 4 days ago has been answered finally. Looks like they're done with the servers problems and have some time to answer the support tickets. Hope this is a good sign.

However, I'm still on alpha.. anyone has been moved?!

Me too..I just got an email from netacore notifying me that my ticket I sent out 4 days ago has been answered finally. Looks like they're done with the servers problems and have some time to answer the support tickets. Hope this is a good sign.

My site is down again !! :angry:

joined about 5 days ago and my site has been down every f**** day!
requested to be changed to another server.
basically i will be looking for another host very soon i think! as this kind of **** should not be happening.
Might say OoO growing pains every host experiences them.. that aint the point, Host's should not take more clients on then if they know they cant HANDLE it or their boxes arent upto it. It only seem's this alpha server is the only problem so why not change customer's over to a working box that our sites dont go down every freakn 7 hours
I hope i get changed over very soon so i can experience what i expected from netacore that's good uptime and service.
What boxes arent experiencing problems? Seattle?
So when will alpha be right? so it takes about 5 days to fix the problem? yeah great, still hasn't been fixed.. ..
Oh well all i can say is that its good you have a 30 day money back guarantee, Let's see if my site stays 100% next week on another server then i might consider not asking for a full refund.

- Dave

Originally posted by nuthin

so it takes about 5 days to fix the problem?

Sometimes, it is very difficult to identify problems with servers.

it's also very difficult to know how much lost revenue could have been caused by the downtime of a web-site.
down 7hours per day and you get alot of hit's that convert into sales, For your e-commerce site, Let's just say you would be seriously pi**ed.

Yeah no kidding... or how many customers you would loose from your reselling business (which is money)...

For the record we still haven't recieved an email from netacore, and were still on alpha.

And if it really does take 5 days to fix the server... than you should be communicating to people along the way, that is a lot of downtime.

I checked my site.. it's up now.
I don't know when this game (down.. up.. down.. up..) will end :confused:

They said they have just replace the faulty motherboard. :)

I just received two replies from netacore support:

-------------------------------
the motherboard was replaced and the server is now running fine.
-------------------------------
everything has been sorted out. Every component of the server was replaced.
------------------------------

hmm wow, now if that doesn't stop the problems... something is going on... lets hope this motherboard and its friends are nice to us... :angel:

Originally posted by Zakary
hmm wow, now if that doesn't stop the problems... something is going on... lets hope this motherboard and its friends are nice to us... :angel:

I'm having problems. Strange ones... my nameservers were switched to my new host today, but since I am not at home I was did not have the IP that Netacore gave me. Well I remembered that I had done a traceroute that I redirected to a text file once at the office (where I am now), so I found that text file on my computer and it contains the IP. I need to do a mysqldump to backup my forum database, that's why I need the IP in the first place. I paste the IP into the browser..

http://209.51.133.250

WHAT THE HELL?!!! What the hell is evilolive.org? I can FTP and telnet fine, but what the f*ck? So I type in http://209.51.133.250/~vostok and there is my website... http://209.51.133.250/~vostok/forum and there is the forum I need to backup. F*cking weird.

(ps - I already contacted support for anyone who wants to tell me I need to contact them instead of posting here).

Secludo,
You were on the 'LITE' plan which does not come with it's own dedicated IP ..

Uhh... actually I was on the MONSTER plan.

Even aside from what plan I ordered, it was not doing that in the beginning, when I first signed up. When I first signed up I type the IP into the browser and it would take me to my page, which is now at 209.51.133.250/~vostok ...

Hmmm that is weird... Question for Netacore, we have a reseller account and all of the "resold" accounts are pointing to the ip 209.51.133.250. It would seem that this does not make us very anonymous, since if someone simply pings, or does a trace root, and finds 209.51.133.250 they put in that address and will end up with evilolive.org... Shouldn't the reseller main account, and the resold (sub accounts) both be on private IPs?

I hope I make sense...

oops edit the typo's

you are right ..

.250 is the IP of the machine, since apache was reconf., we overlooked assigning .250 to a blank page. Reason that site comes up for .250 is because it is the first site listed for .250, but anyway I am making the change right now

oh... ok... :beer: great!

Well, since I got my stuff transferred over to my new host..

I thank you, netacore, for your services, although very short-lived :) Everything was extremely fast and great except when it was down :( Wish you and your customers the best of luck with that damn alpha server of yours, heh, but I couldn't stand the downtime I was having and had to make a switch. Hopefully replacing the hardware in the server has fixed it so that you won't have anymore problems.

to: Netacore

While it's commendable that you resolved the technical issues,
you left a lot of people in a lurch. Your clients answer to other clients, and they were left without any straightforward answer to pass along.

Next time, be honest. Don't worry that the truth will hurt some people. In the world of business, you need balls of steel. You need to be ruthless in business. But, you also need to be straightforward and responsive.

My suggestion, for you, is to fire up your mass mail, send out a press release to all of you current customers. Then, mass mail another e-mail to all of your customers in waiting. In the e-mails, be truthful about exactly what occured, why there were communication problems, be sure to apologize, and thank them for staying with Netacore.

Why should you listen to me? Well, I'm a customer in waiting. In fact, I've been waiting for an account that I was told was being created over 24 hours ago. That was about 12 hours after paying for the account.

I give you the benefit of the doubt. I have read this entire thread from the very beginning. I realize there are mitigating circumstances afoot. Just be truthful, and then everyone else can be too.

Originally posted by MaxRadius
to: Netacore

While it's commendable that you resolved the technical issues,
you left a lot of people in a lurch. Your clients answer to other clients, and they were left without any straightforward answer to pass along.

Next time, be honest. Don't worry that the truth will hurt some people. In the world of business, you need balls of steel. You need to be ruthless in business. But, you also need to be straightforward and responsive.

My suggestion, for you, is to fire up your mass mail, send out a press release to all of you current customers. Then, mass mail another e-mail to all of your customers in waiting. In the e-mails, be truthful about exactly what occured, why there were communication problems, be sure to apologize, and thank them for staying with Netacore.

Why should you listen to me? Well, I'm a customer in waiting. In fact, I've been waiting for an account that I was told was being created over 24 hours ago. That was about 12 hours after paying for the account.

I give you the benefit of the doubt. I have read this entire thread from the very beginning. I realize there are mitigating circumstances afoot. Just be truthful, and then everyone else can be too.
Excellent advice to all hosts. :beer:

Originally posted by Shady12
Which server are you folks on? I'm on Alpha.

I'm still there..

Downtime again.. get errors... :( just signed yp 3 hours ago too and waiting for accout creation.. :/

Hey Vinh,

Just to clarify the Netacore downtime issue, it is actually the main netacore site that is down, my site(s) that are hosted at netacore are actually up... (which is actually kind of funny since the server I am on is the server that has been having lots of problems.)

So it is the main netacore site that is down (and possibly what ever sever it is on) but at least one of the severs is alive Alpha server (which my sites are on) are running smooth!

Good luck, hopefully we will here what's going on soon... (what really sucks is the bb.netacore.com is down so we can't just watch the forums to see whats up...

Ok cool to hear. BB is back up now :)

Great! ;-)

Hope everything gets setup for you quickly...

I don't see any information at the BB regarding what happened but...

Good luck :D