Hi All....

I think I am having a similar issue with eNOM as I have read in another thread.. my eNOM reseller told me that just a week or two after my domain name expired that he was unable to renew the domain name for "some" reason. He told me later on that it was in redemption. I have never seen its status in redemption although.

Here is it's current whois...
--------------------------------------------------------------------------------------------------
[whois.verisign-grs.com]

Whois Server Version 2.0

Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.


Domain Name: ************.NET
Registrar: ENOM, INC.
Whois Server: whois.enom.com
Referral URL: http://www.enom.com
Name Server: DNS4.NAME-SERVICES.COM
Name Server: DNS3.NAME-SERVICES.COM
Name Server: DNS5.NAME-SERVICES.COM
Name Server: DNS1.NAME-SERVICES.COM
Name Server: DNS2.NAME-SERVICES.COM
Status: REGISTRAR-LOCK
EPP Status: clientDeleteProhibited
EPP Status: clientTransferProhibited
EPP Status: clientUpdateProhibited
Updated Date: 22-Dec-2005
Creation Date: 21-Dec-2004
Expiration Date: 21-Dec-2006
--------------------------------------------------------------------------------------------------


These parts look like the important parts...

Status: REGISTRAR-LOCK
EPP Status: clientDeleteProhibited
EPP Status: clientTransferProhibited
EPP Status: clientUpdateProhibited

For as far back as I can remember at the moment it has always been in "REGISTRAR-LOCK" and I don't recall every seeing it labeled as "redemption"

Also you can see how they have renewed the domain somehow to keep control over it until 21-Dec-2006 ---- > "Expiration Date: 21-Dec-2006"

They tell me that $200(To cancel out there "Extended Redemption) + $20-25 re-register fee is what I have to pay to get it.. I think there not doing very good business.

Any advise at all would be great!

I think I am having a similar issue with eNOM as I have read in another thread..

Is this why you've posted the same message there as well? BTW, that thread was about 1 year old...

My advice would be, if you want the domain. Pay the redemption fee. Or maybe keep a look out occassionally on Club Drop.

A domain I had 3 years go with them went in to redemption. I think it was $180 to get it out. I play russian roulette with my non developed domains, so I thought I'd watch it and see what happened :). They kept it for 2 years and checking up on it again, its been sold to pool.com! So if you want it, might be a good idea to pay for it. I think after redemption period it wasn't an option anymore to buy it...

That's because any desireable domain name will be snapped up at auction before it is deleted.

This domain is still under the control of eNOM.. I have talked to Verisign about this they tell me eNOM has yanked it. (Not very professional)

You have to pay emom two hundred dollars to get name. If the name is good do it

Apparently I am the only one here that does not want to be taken advantage of by bad business practices.

Your response was not helpful.. but I have come to expect that from most.

Look, you were the one who didn't renew your domain before expiry. You were the one who didn't renew the domain before redemption. I fail to see HOW you could possibly miss all the warnings. both by email and in your control panel. They are only operating under the registry's own rules. It's SOP they are implementing. If there is any bad business practices going on here, they are with you for not renewing your domain on time. Some people just don't like to hear the truth.

added:
OK. I just read in the other thread you posted in, that this is a Registerfly problem, not eNom. I though your beef was with eNom since there is no mention of Registerfly in this thread. If it is, it's pointed in the wrong direction. Registerfly have been notoriously bad with their renewals since about Feb, when they have attempted to transfer all renewals to their own registrar. Not only were they bad at communicating to their client base what was going on and how to proceed, but they have also failed miserably to correct the multitute of problems they have caused, including dropping domains which eventually go into redemption.

As a cautionary word of advice to everyone, I'd transfer my domains away from Registerfly BEFORE their renewal comes along, PRECISELY to avoid these problems. I have 1 domain left at Registerfly, it's unlocked, but they have still refused the transfer away.

Look stu2.....

I love the way you assume I did nothing to stop this.. I have called my reseller on the day it expired to have it renewed... just for your info.

My reseller who sold me the domain via eNOM assured me that the domain name would be renewed when I gave him the money.. well within the grace time. He said he could renew it for "some" reason.

I am saying if eNOM has issues with there resellers not being able to renew the domains when we ARE trying to do so.. they should fix it.. and not f*ck over people who are suffering due to there fault system.

please try not to assume.. it makes you look bad..



... again.. not helpful.. please do not reply to this thread if you don't have any useful advise..


Thank you.

Was your reseller Registerfly or not? If it is, apparently you can't read what I added to my post. It's Registerfly's system which is screwed up, not eNom's.

Thanks for your commentary DragonWill. ;) We picked it up, should we do as we'd normally do and charge per hour or portion there-of for taking our time? Actually, in all respect, it's nice. When you get someone who takes the time to post what appears to be hate mail to our sales you know you're doing something right so thanks. Really? I can cut and paste with headers and all but why bother?

You're probably being treated to "bad business" due to your unethical responses to real life? I can, if you'd like, take your email and post it here? You even signed your name and, frankly, given my reputation as being who I am I'm quite content to place that against your own silliness and your own complaint here. I'm the nicest guy in the forum and will go up to bat for each and every one of you at my own expense and will have my own lawyer take a look - in the right circumstances - but when approached with a case where you felt offended by a response I made that simply asked you to keep your case in your thread (where it can be dealt with best) you felt obligated to waste your space and try to cost me money by wasting my finances? You might want to move along now but if you insist on staying I'll post the screenshots and the body of the email. Thanks for visiting.

If I'd not been the one and, instead, paid support had been the one to get the response then yeah, I'd charge you and yeah I'm calling you in your thread. If the mods want proof that's fine but you might want to move along now and I hope eNom takes all your money and makes it so your Mommy won't let... No, I'll stop there. Enjoy your weekend and I hope that you take the time to get a reality check.

Oh, and I'm sorry for not having some silly templated site that pleases you. I'll, err, work on that in the future?

Mods, feel free to ask for a copy of his email to pre-sales, would you believe he signed it? Sheesh. Heck, anyone feel free to ask but I'm TRYING to be nice here...

KGIII

Was your reseller Registerfly or not? If it is, apparently you can't read what I added to my post. It's Registerfly's system which is screwed up, not eNom's.

my reseller is an eNOM reseller.. sorry if that was not clear..

"Thanks for your commentary DragonWill. We picked it up, should we do as we'd normally do and charge per hour or portion there-of for taking our time?"

I agreed to no contract, and if you try to pull an "any thing sent to my site is a contract" bullsh*t. I think I am going to sh*t my pants.

You have no billable time over me... other then what you have decide to provide for free. Thanks I might add.

"Actually, in all respect, it's nice. When you get someone who takes the time to post what appears to be hate mail"

Have to stop you right there... "hate" is a strong word.. and I didn't say that at all.

"...to our sales you know you're doing something right so thanks. Really? I can cut and paste with headers and all but why bother?"

I would think the main reason to do it would be to waste your own time. That would be nice.. Please screen cap quote whatever.. thanks.. not.. apparently you do not see the correlation of tit for tat.. you waste my time I waste yours. If your still reading this I guess it has developed it to a great relationship based off your lead. ;)

"You're probably being treated to "bad business" due to your unethical responses to real life?"

Wtf is that supposed to mean... If you mean by standards of professional behavior... then yeah I am a non-conformist and sick and tired of self-righteous business owners, corporations, and dumb f*cks with elitist attitudes whose only agenda is to get one up one some poor sucker that does not know how to stand up for himself. Not that I am saying you fall into any of those categories.

If you mean by standards of social behavior well then.. I reiterate.. please stop wasting my time. How many times do I have to ask you?


"I can, if you'd like, take your email and post it here? You even signed your name and, frankly, given my reputation as being who I am I'm quite content to place that against your own silliness and your own complaint here. "

again by all means post away...

"I'm the nicest guy in the forum"

really.. that's good to know.. maybe after we work this out we can become great friends.

"...and will go up to bat for each and every one of you at my own expense ...and will have my own lawyer take a look - in the right circumstances"

Wow I would like to have you on my side.

"but when approached with a case where you felt offended by a response I made that simply asked you to keep your case in your thread (where it can be dealt with best)"

Thanks.. and I took your advice. Thanks again.

"you felt obligated to waste your space and try to cost me money by wasting my finances?"

How did I waste your finances? Let me guess.. cause someone had to read it... didn't know to delete it as soon as they saw it. Not my fault your staff can't distinguish spam/junk/silliness from legitimate emails.

"You might want to move along now but if you insist on staying I'll post the screenshots and the body of the email. Thanks for visiting."

Your Jedi mind tricks will not work on me.. and as I have said post away what every you like.. last I heard freedom of speech was still in effect. Lord know ol' Bush is trying to get rid of that also.

"If I'd not been the one and, instead, paid support had been the one to get the response then yeah, I'd charge you and yeah I'm calling you in your thread."

I agreed to nothing that you could charge me for... and what are you calling me?

"If the mods want proof that's fine but you might want to move along now and I hope eNom takes all your money and makes it so your Mommy won't let... No, I'll stop there."

Wow .. I don't every remember wishing ill will on you.. hmm.. this might show your real character.

"Enjoy your weekend and I hope that you take the time to get a reality check."

Still wait for it in the mail.

"Oh, and I'm sorry for not having some silly templated site that pleases you. I'll, err, work on that in the future?"

Actually that's what it looked like to me a template. But again that's my opinion.

"Mods, feel free to ask for a copy of his email to pre-sales, would you believe he signed it? Sheesh. Heck, anyone feel free to ask but I'm TRYING to be nice here..."

Now who is taking over who's thread.. talking to mods via a post in my thread..
*tongue in cheek*

I know your trying something.. just not at the moment what.. maybe it flexing your mod or connections to the mods cause someone is not bending over.

Oh and if some mods do read this please PM me.

Actually I have to thank you for exercising my brain it is so fun to do now and again; and there was nothing *tongue in cheek* about that sentence.

Hi All....

I think I am having a similar issue with eNOM as I have read in another thread.. my eNOM reseller told me that just a week or two after my domain name expired that he was unable to renew the domain name for "some" reason. He told me later on that it was in redemption. I have never seen its status in redemption although.

....



I just glanced through the Enom help section and came across : After expiry Enom offers a 29 day NON-GUARANTEED grace period. Whatever that means....probably you got sucked into it.

I dont know you can roll back your problem now....if the domain is really worth their restore fee pay it up.... or forget it and move on...

And please next time remember to renew it well in advance....$10 can save you a lot of headache, money and sleepless nights....most importantly it saves your domain

Thanks for your help it is very appreciatedI just glanced through the Enom help section and came across : After expiry Enom offers a 29 day NON-GUARANTEED grace period. Whatever that means....probably you got sucked into it.

I dont know you can roll back your problem now....if the domain is really worth their restore fee pay it up.... or forget it and move on...

And please next time remember to renew it well in advance....$10 can save you a lot of headache, money and sleepless nights....most importantly it saves your domain

Great advice thanks... I will keep all domains up to date from now on.. and will be moving my existing from eNOM.

I could not get a hold of my reseller at the time.. and it was only days after it expired that he tried to renew it and for "some" reason it wouldn't work. So I have email my reseller again to get "his" full side of the story.

Thanks for your help it is very appreciated. You are a model for great help and assistance.. I commend you.

my reseller is an eNOM reseller.. sorry if that was not clear..

So who was your reseller. Once we establish that, maybe we can help.

I'm the nicest guy in the forum

BS. that's me ;)

I give up with DW. He loses me in all the detail, without answering the questions.

Stu,

I'll arm wrestle you for it. ;) Anyhow, there are a lot of us here who are really quite nice and willing to help. I admit that I didn't read all of the above, I stopped when I realized it was too early in the morning to cram my head full of fun stuff.

In a way I'm sympathetic - it has to suck to have that happen to you. My solution has been to just keep everything on auto-renew from day one. On the other hand the OP is intellectually capable to a point where they may be too smart and the answer's possibly so basic (and so contrary) that they just don't like it and can't accept it. I agree the answer sucks but, well, the only real course of action that one can take in this situation is to pay for it. I suppose it's possible to wait for the name to drop but that's awfully risky and the impact on the site/business during that time, the resulting drop in traffic and search engine ranking, and the potential loss of the name to someone who wants even more money for the name just makes it so that it isn't worth waiting if the name matters.

To the OP...

Ah well... I made it as far as Jedi mind tricks so at least I got a good chuckle. Bah, I confess, I just scrolled up and read it. I'm afraid I wasn't trying anything other than to get you to understand that we can't just delete emails that come in from the site but actually have to take the time to open them and taking your frustration out on me or hijacking other threads won't help anyone help you. Unfortunately, given what I see in the information you've given us, you're stuck either waiting it out and grabbing it when it drops if you can or paying the fees to get it back. *does best Yoda impression* Learning to wait not for redemption you are... It sucks, it's a crappy situation, but that it went all the way to redemption is why and that's because of some human failing to pay the renewal fees before it expired. If that human was you then suck it up, if that human was someone else who was supposed to pay those fees then approach them for recovery of the domain name.

And here's the reality check... I made it out to cash so you should be able to use it.

It expired in December of last year, if you're just getting to it now in June then it's obviously not important enough to bother with, grab a new domain from a new registrar and don't let it bug you. Be grateful that it was a domain name that wasn't too important and was something your business relied on. From the looks of things you got off cheap on this one and the price you paid for the reminder to pay BEFORE it expires is cheap compared to what a lot of people end up paying.

KGIII

So who was your reseller. Once we establish that, maybe we can help.

My reseller directly sells eNOM... Since I know the guy I will not be posting his name here.

Stu,

I'll arm wrestle you for it. ;) Anyhow, there are a lot of us here who are really quite nice and willing to help. I admit that I didn't read all of the above, I stopped when I realized it was too early in the morning to cram my head full of fun stuff.

In a way I'm sympathetic - it has to suck to have that happen to you. My solution has been to just keep everything on auto-renew from day one. On the other hand the OP is intellectually capable to a point where they may be too smart and the answer's possibly so basic (and so contrary) that they just don't like it and can't accept it. I agree the answer sucks but, well, the only real course of action that one can take in this situation is to pay for it. I suppose it's possible to wait for the name to drop but that's awfully risky and the impact on the site/business during that time, the resulting drop in traffic and search engine ranking, and the potential loss of the name to someone who wants even more money for the name just makes it so that it isn't worth waiting if the name matters.

To the OP...

Ah well... I made it as far as Jedi mind tricks so at least I got a good chuckle. Bah, I confess, I just scrolled up and read it. I'm afraid I wasn't trying anything other than to get you to understand that we can't just delete emails that come in from the site but actually have to take the time to open them and taking your frustration out on me or hijacking other threads won't help anyone help you. Unfortunately, given what I see in the information you've given us, you're stuck either waiting it out and grabbing it when it drops if you can or paying the fees to get it back. *does best Yoda impression* Learning to wait not for redemption you are... It sucks, it's a crappy situation, but that it went all the way to redemption is why and that's because of some human failing to pay the renewal fees before it expired. If that human was you then suck it up, if that human was someone else who was supposed to pay those fees then approach them for recovery of the domain name.

And here's the reality check... I made it out to cash so you should be able to use it.

It expired in December of last year, if you're just getting to it now in June then it's obviously not important enough to bother with, grab a new domain from a new registrar and don't let it bug you. Be grateful that it was a domain name that wasn't too important and was something your business relied on. From the looks of things you got off cheap on this one and the price you paid for the reminder to pay BEFORE it expires is cheap compared to what a lot of people end up paying.

KGIII

Dude.. that was so much better.. thanks! All great advice.. I will see what I can do.. thanks to both Stu2 and KGIII for great advice, even if I had to put on gloves to get it. ;)

E RGP is registrar specific and you have to pay the fee to renew your domain, because the domain can be resold/auctioned after the 29th day after expiration.

What is ERGP? How long does ERGP last? What do I do if I do not want my contact information listed on a domain in ERGP status?
As per eNom Terms and Conditions (http://www.enom.com/terms/agreement.asp), if you do not renew the domain name registration services during the 30-day renewal grace period you agree that we may either:

1. Delete the domain name at any time thereafter (in which case, the ERGP status would not apply).
- OR -
2. That we may pay the registry fee or otherwise allow it to continue to be registered with the WHOIS information previously provided by you and pointing to the name-server(s) and IP address(es) designated by us, and that we will not remove it from the TLD zone.

In this case, the domain will move into the extended redemption grace period ("ERGP"). During the first 90 days after expiration, the registrant has the option to regain full control of the domain. There is a fee of $XXX (US dollars) for reactivation of the domain. After the end of the 90-day period, if you do not exercise your rights under this provision, you agree to the following:

1. That you have abandoned the domain name services
2. That you relinquish all rights and use of the domain name services
3. That you are no longer the registrant of the domain name
4. That we (eNom) may list ourselves or another party as the registrant of the domain name in the WHOIS information.

If your domain is currently in ERGP status and you no longer wish to be listed as the registrant, you may forego your option to pay to the reactivation fees and notify us before the end of the 90-day period with a request that we remove your information from the WHOIS record for the domain name. In this case we, or a third party we designate, will be listed as the registrant. By exercising this option, you relinquish all rights and control over the domain name.
===

changed the XXX because it depends from reseller to retailer

E RGP is registrar specific and you have to pay the fee to renew your domain, because the domain can be resold/auctioned after the 29th day after expiration.

What is ERGP? How long does ERGP last? What do I do if I do not want my contact information listed on a domain in ERGP status?
As per eNom Terms and Conditions (http://www.enom.com/terms/agreement.asp), if you do not renew the domain name registration services during the 30-day renewal grace period you agree that we may either:

1. Delete the domain name at any time thereafter (in which case, the ERGP status would not apply).
- OR -
2. That we may pay the registry fee or otherwise allow it to continue to be registered with the WHOIS information previously provided by you and pointing to the name-server(s) and IP address(es) designated by us, and that we will not remove it from the TLD zone.

In this case, the domain will move into the extended redemption grace period ("ERGP"). During the first 90 days after expiration, the registrant has the option to regain full control of the domain. There is a fee of $XXX (US dollars) for reactivation of the domain. After the end of the 90-day period, if you do not exercise your rights under this provision, you agree to the following:

1. That you have abandoned the domain name services
2. That you relinquish all rights and use of the domain name services
3. That you are no longer the registrant of the domain name
4. That we (eNom) may list ourselves or another party as the registrant of the domain name in the WHOIS information.

If your domain is currently in ERGP status and you no longer wish to be listed as the registrant, you may forego your option to pay to the reactivation fees and notify us before the end of the 90-day period with a request that we remove your information from the WHOIS record for the domain name. In this case we, or a third party we designate, will be listed as the registrant. By exercising this option, you relinquish all rights and control over the domain name.
===

changed the XXX because it depends from reseller to retailer


Thank you very must Bashar... all good infos...

What happens when my reseller tried to renew it for me and could not for "some" reason.. and then it went into redemption? I believe eNOM should recognise that there was a issue with re-registration at the time and release the domain name back to my reseller at the regular price of renewal. I do not believe this is unreasonable considering there must have been some sort of glitch at the time which didn't allow the domain to be renewed... especially since I have two domains that both have the exact same expiry date and he was able to get that the other for me without any issues. I am thinking this might be an example of domain name snatching or maybe I have found a bug within the eNOM resellers renewal system.

What are you thoughts on this? Thanks in advance.

Dragonwill,

If your eNom reseller could not renew the domain while the domain was still registered, or in grace period, then they should contact eNom directly and provide proof of that. I'm sure eNom would make an exception to the ERGP policy, if it can be proven that their system was at fault.

You need to pursue this issue with your registration provider (the reseller).

You need to pursue this issue with your registration provider (the reseller)

I concur with gerolsteiner (as usual). And since he is a friend he should go the extra mile for you with eNom.

What are you thoughts on this?

eNom's terms and conditions are here. https://www.enom.com/terms/agreement.asp This is the bit you need to read..

AFTER EXPIRATION OF THE TERM OF A DOMAIN NAME REGISTRATION: Immediately after the expiration of the term of domain name registration services and before deletion of the domain name in the applicable registry's database, you acknowledge that we may direct the domain name to name-servers and IP address(es) designated by us, including, without limitation, to no IP address or to IP address(es) which host a parking page or a commercial search engine that may display advertisements, and you acknowledge that we may either leave your WHOIS information intact or that we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name.

Reactivation Period Process. For a period of approximately 30 days after expiration of the term of domain name registration services, you acknowledge that we may provide a procedure by which expired domain name registration services may be renewed. You acknowledge and agree that we may, but are not obligated to, offer this process, called the "reactivation period." You acknowledge that you assume all risks and all consequences if you wait until close to or after the expiration of the original term of domain name registration services to attempt to renew the domain name registration services. You acknowledge that we, for any reason and in our sole discretion, may choose not to offer a reactivation period and that we shall not be liable therefore. You acknowledge that reactivation period renewal processes, if any, may involve additional fees which we and your Primary Service Provider may determine. You acknowledge and agree that we may make expired domain name services(s) available to third parties, that we may auction off the rights to expired domain name services (the auction beginning close to the end or after the end of the reactivation period), and/or that expired domain name registration services may be re-registered to any party at any time.

After the reactivation period, you agree that we may either (i) discontinue the domain name registration services at any time thereafter, (ii) that we may pay the registry's registration fee or otherwise provide for the registration services to be continued, or, (iii) if we auctioned the domain name services to a third party, that we may transfer the domain name registration services to such third party.

In the case of (i), above, you acknowledge that certain registry administrators may provide procedures by which discontinued domain name registration services may nonetheless be renewed. You acknowledge and agree that we may, but are not obligated to, participate in this process, typically called the "Redemption Grace Period" ("RGP"). You acknowledge that we, for any reason and in our sole discretion, may choose not to participate in the RGP process with respect to any or all of your domain name registration services and that we shall not be liable therefore. If available, RGP typically ends between 30 and 42 days after the end of the reactivation period of the domain name services, as the reactivation period applied to you. The typical RGP fee is $160 plus any registration fees. You agree that we are not obliged to contact you to alert you that the domain name registration services are being discontinued.

In the case of (ii), above, you acknowledge that we may then set the name-servers and the DNS settings for the domain name services, that we set the DNS to point to no IP address or to IP address(es) which host parking page(s) or a commercial search engine that may display paid advertisements, and you acknowledge that we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name. You acknowledge that we do not have to pay you any of the proceeds, if any, we may earn as a result. You agree that we are not obliged to contact you to alert you that the domain name registration services are being continued. In this case, the domain name will be designated as being in the extended redemption grace period ("ERGP"), and you will be allowed to assume, during the first 120 days of the then extant registration term, complete management of the domain name services, including the right to control the DNS settings, provided that you pay a fee of $160 (US dollars) plus any registration fees. After the end of the 120-day period, if you do not exercise your rights under this provision, you agree that you have abandoned the domain name services, and relinquish all rights and use of the domain name services.

In the case of (iii), above, the third party who won the auction for the domain name services will control the domain name services, including control over the WHOIS information and the DNS settings. You may recover the domain name registration services for a period of up to 42 days after the end of the reactivation period, as such reactivation period applied to you. You agree that we are not obliged to contact you to alert you that the domain name registration services are or were auctioned. You acknowledge that we do not have to pay you any of the proceeds, if any, we may earn as a result of such an auction. To exercise your rights to recover auctioned domain name services, you must contact us and provide us with a certified letter addressed to "Expiration Recovery" and including documents setting forth your identity and address, which identity and address must be the same as that of the registrant as it was listed in the WHOIS information for the domain name services prior to expiration, a copy of a commonly accepted (in the United States) picture ID (such as a drivers license or passport) which supports your identity and address claim, a front and back photocopy of your credit card and you must a statement authorizing payment of the reinstatement fee to such credit card, which is $160 plus any registration fees. In doing so, you must provide us with sufficient time to allow us to receive and evaluate your documents and to contact the auction winner prior to the end of 30 days after the end of the reactivation period of the domain name services.

thanks to both Stu2 and KGIII for great advice, even if I had to put on gloves to get it.

You're welcome ;)