Hey, I'm just wondering what you lot's opinions are on http://www.voxtreme.com and www.mchost.com

I'm considering starting a web hosting resellers business.

They offer similar(ish) plans but Voxtreme seems to be alot cheaper.

Any opinions?
And happy customers/unhappy customers with either?

Thanks for any and all responses! :)

Hello

Do a search and read every thread carefully. (There is a search button on top of the site)

Mac

I have used both MChost and Voxtreme, in my opinion Voxtreme (who I am still with) is the better of the two.

I am very happy with them and could not ask for better support. Matt and the others from Voxtreme have helped me so much.

Alot of people also use MChost and are very happy with them.

It's a tough call, good luck with whoever you decide.

MIka

Both are reputable players and either would be a safe choice compared to some others we'll not mention. :)

3iron

3iron is right. Both are reputable players.

Voxtreme is still in the "small type host" catagory [maybe under 500 clients] while MCHost is nearing the next level of 1000 clients +. That's if they haven't already hit and passed that level yet.

Both will do the right thing by you. If you want more personal care and a little bit of hand holding, then voxtreme would be your pick. It just depends what you want. :)

I'll agree with all the others here.

Personally I have chosen Voxtreme a few months ago (McHost was one of the other options) and I have no regrets at all - on the contrary! :D

MCHost all the way.The reason i chos them back then was because they had the larger support staff and customer base so theyre most likely to be around for longer. I cna sleep safe knowing that me and my host make profit and i dont need to worry them selling everything for nothing. For $35 i get access to a great resource of information the reseller forums and on top of that a reseller account. :cool: :D

I'm with Voxtreme and at the moment i can't say a bad word against them.

Their tech support is great, fast and knowledgeable. :)

My personal opinion - host with Voxtreme.

Though both MCHost and Voxtreme are good, many MCHost resellers are having problems with MCHosts lackasaidal communications. They dont seem to treat their resellers as their PARTNERS. You can check out such complaints from their own resellers at their forums.

Remember, MCHost has more support staff because they are a much bigger company that Voxtreme today... but it seems they still do not have enough support staff to handle their rapidly growing business.

They dont even take the time to send out a simple email to their resellers when their servers go down. Repeatedly their resellers have been demanding this but they choose not to listen. They sometimes post such info in their forums instead. But who has the ability to hang around in their forums all day?!!

As a serious reseller, what do you tell your clients in turn when they cant access their sites? Voxtreme is definately better suited if you are a new reseller.

Maybe my opinion of MCHost will go a notch higher again if they improve on their communication with their resellers in times of crisis. They started off very well. But too much of a fast growth can bring even a big company down tomorrow if something serious were to occur tomorrow.

Size of support staff has to be seen in context with the number of clients each staff has to support. No point having 20 support staff for 20,000 clients! just an example to emphasize my point!

As a reseller, if you are in the habit of making sure to get value for your money, dont listen to silly excuses from your host AND dont allow them to get away with not communicating with you when they should be doing so. because if you do so, you only encourage them when they dont take you seriously... and when trouble strikes (often without warning), you are left in the lurch and get a bad name with your clients... some of whom may post here in the WHT forum.

This is not a post to give a negative impression about MCHost... they are a good company no doubt. I think that given the present state of both companies, Voxtreme would be a better choice. Splashhost is also a good company you'd like to look at.

Thankyou for your great responses people.. i still haven't decided who to go with.. and I may check back for more advice from you knowledgable folk before I decide! Thanks again! :)

Chang Lee: Just to comment on your reply, we do take our clients seriously and do treat them as partners. In fact, we offer them more possibilities, such as a custom signup script that integrates with WHM and the possibility to seamlessly move to a dedicated server anytime. As for the announcements about server issues, 99.9% of the time we send them out through our mailing list, if we missed one we are sorry and will make sure it will not happen again. Most clients receive the announcements immediately, some have notified us that they have received them 1 or 2 hours late, which is usually caused due to receiver's end provider (ie mail.com, hotmail.com, etc.) They are sent out the moment we know about a scheduled or emergency issue.

If your experience with us has not been a satisfying one, please let me know at marc@mchost.com how we can improve our service :)

Originally posted by Kiwi
In fact, we offer them more possibilities, such as a custom signup script that integrates with WHM and the possibility to seamlessly move to a dedicated server anytime.

I was aware of this already. I used to frequently visit your forums. I also frequently suggest your company to newbies here. But lately MCHost has gone down a notch in my personal opinion compared to what it was before.

Originally posted by Kiwi
As for the announcements about server issues, 99.9% of the time we send them out through our mailing list, if we missed one we are sorry and will make sure it will not happen again. Most clients receive the announcements immediately...

99.9% ??????? That is not true. More like 70%. As is evident in your own forum at http://forums.mchost.com. But these figures can never be measured practically. We can at best guess.

My point is, a reseller should expect this figure to be 100%. In short, you should do this ALL THE TIME... without excuses. We resellers are generally very understanding. We dont expect you to email us announcement when you do regular server maintainance, but whenever the server goes 'down' for more than a few minutes than usual, an email update should be promptly sent to all resellers on that server. NO EXCUSES. NO DELAY.

This should be followed up by another email update when the server goes up again.

How long does it take to send a brief two sentence email to your resellers who are already on a server-specific mailing list? It just takes a minute at the most.

Time and again, resellers have been complaining about this. Some posts have even shown the extreme frustration of some of your resellers in this regard, not once but several times over recently.

This post of mine and similar ones from other disgruntled resellers will begin to be made publicly on forums such as this, especially if MCHost continues to not satisfy its resellers on this count repeatedly as it has been doing in the past.

If you have made a mistake in the past (number of times has been recorded in your forums) in this regard, we will be happy that you learn from it and admit it and never allow it to happen again. Then posts such as this will not be warranted.

However, if you dont take heed from this, you can expect posts such as this in greater number from other WHT members too, as time goes by. WHT members often give a their personal assessments of hosting companies when requested in this forum.

Originally posted by Kiwi
If your experience with us has not been a satisfying one, please let me know at marc@mchost.com how we can improve our service :)

It is not the question of my 'experience with you' at stake here. I was just advising the creator of this thread as he had reqeusted... for us to provide our opinions and suggestions.

I stated what I thought was a fair assessment. That was the motive of this post.

However, having said this, I hope MCHost will never fail in such important communication lapses again and learns from its mistakes. I personally wish that your company does even better, because I sincerely wish that I can continue suggesting MCHost to as I did in the past in this forum.

There are a few other hosting companies who tend to NOT SEND EMAILS to their resellers when a server on which their resellers have accounts goes down for more than what is considered a normal amount of server downtime. Such behaviour only irritates the hell out of us resellers, especially when done repeatedly.

I still rate your company very highly, Kiwi. But I have to admit that it has recently come down a notch in my personal opinion because of this factor. However, since I regularly visit your forum even though I have stopped being your client (because of this issue since it cost me a loss of four clients), if I notice an improvement, I will definitely change my current opinion for the better once again.

I like being fair. Where genuine praise is due, I will say so. Conversely, when genuine criticism is necessary, I will say so too.

I hope your company grows very rapidly. I want it to. More hosting companies professionally managed and rapidly growing only makes our lives as resellers better.

Please dont take this as a personal attack on you or your company. I just pointed out a little flaw being committed several times over in spite of vociferous complaints... which can be easily improved. And knowing you, I am pretty sure it will. The wise learn from their mistakes. And I dont think you are unwise! :)

Wish we have more people like you heading hosting companies. To err is human, to forgive once is divine. To forgive several times over for the same error is sheer stupidity.

Both companies are great ... MChost is bigger and has a lot of customers , this has a big advantage as their community and forums contain valuable resources and information, but on the other hand , response to support tickets may be slower . To be fair, I was a customer with MChost last March, so I am talking about my experience at this time ...

I am actually with Voxtreme, and I can't expect more from any other hosting company ... Tickets are solved within 30-60 min, up time is great (during the last 2 months), and the environment is generally friendly ....

This is my opinion anyway

99.9% ??????? That is not true. More like 70%. As is evident in your own forum at http://forums.mchost.com. But these figures can never be measured practically. We can at best guess.


acctually we have been experiencing no less then 99.5% uptime since signing up with mchost..at no time has the downtime for a month been more then 1%


I suggest going with mchost..I have not used voxtreme so I am slightly biased but I feel that the support mchost staff as well as the other customers of mchost provide are well worth the extra few $$$....

Originally posted by Chang Lee


99.9% ??????? That is not true. More like 70%.

I have been with MCHost for about 4 month....."What is my uptime?" you ask :) ............. over %99. How do I know? My monitoring software that is not hosted on any of MCHosts servers. I have experianced GREAT network uptime with them.

I still rate your company very highly, Kiwi. But I have to admit that it has recently come down a notch in my personal opinion because of this factor.


I believe that they have gone up a notch recently.... they have been working extremely hard and making MAJOR changes in infrastructure and personell that have insured network and server stability and quick response time to support requests.

Just my 2c.....

Chang did not say that uptime would be only 70 % (that would be ridiculous - 70 % means 9 days downtime each month). He just doubted Kiwi' s numbers on sending out emails to announce server issues.