Hi everyone,

I have been looking for some cheap reseller hosting and have taken the advice of many members here to look at resellerzoom.com. I have, they looked great, until this. I email them to see if they have a test file for me to download, as some of my clients will be wanting very fast download speeds from their site. Resellerzoom says they do not have a test file, and they also refuse to put one up for me to test their speeds with. So far they are leaving me with a very bad taste in my mouth, I will keep you updated with the way they are treating me, a potential customer.

Here is their most recent email to me:

Hi,
I'm sorry you feel that way, we simply do not offer a test file to download, as
far as guaranteeing a download speed that is just not possible.


Thank You
Mike Hermon
Customer Service

p.s. he is saying sorry because I told him that if they could not help me I would be letting the members on here know how I was being treated.

I don't think this should reflect too much on their service. Not everyone is willing to give out test links for whatever reason. You should respect their decision and if this is a deciding factor for choosing a host, then you should move on.

I have never had an account with RZ but have considered it. I don't think this is an example of being mistreated however (unless they were just downright rude or something). That is something that they simply do not offer (for whatever reason). I do know that their ping times are better than the other resellers I have been with and tested, although that is not necessarily an indication of actual file transfer performance. While a test file would give you some idea of the network speed, it wouldn't have anything to do with where your account would actually get placed since there's no telling what server a new account would be added to, so the server side of the performance wouldn't be all that relevant, of course I could be wrong.

David

With their reply it seems like you were asking for a really good speed or something.

What speed were you aksing for?

The ping time seems to be better than most if this test is accurate

http://www.hostpulse.com/hosting/networktools/pingresult.asp

ResellerZoom and HostingZoom both rank second in the list. [assuming they are hosted with the customers :D]

I wasnt asking for any speed in specific, but I just want to know its not 60 kbps like my current host, cuz that is too slow for my likings.

No matter what speed you would get on a test file, your visitors/clients are likely to all receive different speeds, depending on network latency/busy times/ISP issues/server port/geographic location/etc...

RZ may or may not have a moneyback guarantee, so why not try them out, load up a test file, and get your clients to try it out as well.

I'm not sure how fast you can download a file will mean that all your users will get the same file at the same speed. Thats just not the way the internet works. Its not like you or all of your customers are buying a direct pipe to RZ. Once traffic is off of a resellers infrastructure and onto the internet you just can't guarantee speed. Do a traceroute to any host and you see that you will go through various providers.

I am an RZ customer and would be more than happy to put a file or files up for you on one of my sites to download for testing purposes. Just let me know what you need and I will provide a link to the files. Contact via PM or Email link if you don't want the information public ... my linkback will be via PM.

I think you would you very pleased with RZ. I am hosting 52 clients at the moment on their advanced plan.

Bill

Thanks to Frogbert2002,

I have managed to test the reseller zoom servers and am very impressed! I was getting 600 KB/second which is double what I was hoping for, so despite the companies inability to help me, I found a customer who could. Now I just have to read their TOS because they seem somewhat sneaky hehehe.

Hi everyone,

I have been looking for some cheap reseller hosting and have taken the advice of many members here to look at resellerzoom.com. I have, they looked great, until this. I email them to see if they have a test file for me to download, as some of my clients will be wanting very fast download speeds from their site. Resellerzoom says they do not have a test file, and they also refuse to put one up for me to test their speeds with. So far they are leaving me with a very bad taste in my mouth, I will keep you updated with the way they are treating me, a potential customer.
I hosted on them for about three months and the had very good speeds and I never had any down time. I had one issue with Cpanel and not being to log in but that was fixed almost withen no time. Here is one site I know that is a friend of mine still hosted on reseller servers.

lukepomfrey.com

Since RZ has a money back guarantee, it would have been good if you would have bought the account, tested their support, speed and other points. If you were dissatisfied, you could have just moved out. But anyways, since you are happy with the speed now, it should not matter at all.

ResellerZoom is faster than 60Kbps. :)

ResellerZoom is faster than 60Kbps. :)

But their servers seem to be down a lot .. at least the one I am on! :unhappy:

What plan and server are you on Angelina?

What plan and server are you on Angelina?

I have an Advanced Plan.

As to server .. I'll have to get back to you on that.

I have plans with several hosts .. don't have all of that stuff in my head.

I was originally with HostingZoom .. but they moved me over to ResellerZoom.

I was very happy with HostingZoom, but since they moved me to ResellerZoom my sites are down way too often.

Been a subscriber to RZ for well over a year. Am back browsing the WHT forums tho, so you can guess where I'm going with this.

I run a few small personal income sites, nothing large and nothing that involves other clients. I went with a reseller approach since I could add new sites whenever I wanted, work on them, remove them, etc, cheaply and easily. When I signed up I got one of their 2 packages, the cheaper one because (at the time) that's all I needed. The service was fast and tech support was far better than my previous company.

Sadly, with all of the packages they've added (I don't have time to keep up with all of their changes) I'm now considered a "Budget reseller" and altho I'm only paying $20 a month, I'm also only hosting 3 sites that get any level of traffic (far below my quotas). Recently I was working on adding another site and have become very disappointed in the service levels of the server I'm on. It's extremely overloaded, taking well over 1 minute to make simple requests to a mySQL database (Mambo CMS, actually).

I will be requesting a server change in the next day or so, as there's simply no excuse for overloading a server this badly. When signing up you will not only need to make sure you aren't being put on an overloaded server, you will also need to make sure the server you're on isn't oversold so badly that performance drops to intolerable levels.

Feeling a bit "swept under the carpet" I guess...

RZ has a Budget Reseller, Advanced, and Premium.

I'm currently on one of their Budget Reseller accounts and I must say I'm generally happy. However, the moment you would want to try anything beyond a static site (CMS, Forums, etc.), you may notice how sluggish things are.

I'm generally happy with RZ though and plan to sign-up for an Advanced Reseller plan.

The problem RZ has is that they always clearly state the the Budget Reseller plan isn't for everyone and is generally meant for static or very low traffic sites. Still, people are attracted by the price and misuse the service and they end up getting disappointed. I can't put the blame either RZ or the customer.

But just be aware that their Budget Reseller plans are really just for very very basic sites. I figure that a Forum with just 50 active users may not even run very well anymore. I have an SMF forum on their Budget Reseller Plan. It's for private use and there's only 1 active member at any one point. Still I notice how sluggish it can be. However, on the same Reseller plan, I have about 15 clients (static, low traffic, active email accounts) and they all seem stable.

I just hope that the Budget Reseller plans don't end up ruining the good name of RZ.

On the other hand, I hear Angelina is having problems with an Advanced Reseller Plan. She says that the server is always down. I hope she gets to provide more information about her problems.

Back when I signed up, RZ was a brand new branch from HZ. I was actually considering HZ but found RZ's packages were better. There were only 3 packages available and I took the middle-range one as it looked the best for my needs.

Email from a support person said that my server, Juno, was experiencing high load and that they'd watch it. Also said that I could change servers if I need to, which I may do in a few days if the lag returns. In the meantime my new mambo-based site is running smoothly... will see how it looks in a week.

Lag or no, the support staff is still very responsive.

Ping times and transfer speeds shouldn't be an issue with RZ. My issue is server stability and helpdesk response speed. When I first signed up, the help desk always responded right away, within about ten minutes. The servers were also very stable. Now it usually goes like this.

Server issue. Wait 5 or 10 minutes to see if it gets fixed. Probably not, so open a ticket:

Me: The load on my server is at 50, so all my sites are broken

Server eventually becomes usable again after 30 minutes or so.

Response, 45 minutes later: It's working.

Repeat once or twice a week.

My server had 98.4% uptime in May, mostly due to one outage that was about 12 hours long where we were getting very few updates from support. But it was unstable before that outage and it's been unstable after that outage.

I guess it depends what you expect for cheap.

By the way, my server just came back to a usable state after about a 35 minute outage.