Prices are good, I have not heard anything bad, and the webmaster seems to be active on this board. So, I will address some issues here.

There are a few things in the agreement that I feel are not good and we need to work on:

"b) Monthly Payment
Payment is expected in advance for the coming month, i.e., payment for December will be expected by the end of November. You have until the end of the preceding month to make payment for the next month. In the case that payment is not received as expected, one warning will be sent to you via email, phone, or mail. If payment is not received by the 5th day of the month, your account will be placed on hold. If payment is not received by the 15th of the month, your account will be terminated and all refunds forfieted."

As a general rule, webhosts and dedicated hosts are a bit more leinent than that of 5 days. If you want to keep this policy, I highly recomend you do not stop at e-mail. You phone right away. People cannot run a buisness with this kind of insecurity. Now, this may not be the common practice in your company and it's administrators, but it is in the contract, so should one of you suddenly decide to enforce this, you can, and it would hurt a company seriously. Not good for a track record.

Dedicated server hosts generaly give a 15 day grace period minimum with delinquent payments. Meanwhile working to make sure that the client has at least been contacted once via voice telephone to find out the status of their payment.

"6. Termination
WedgeMusic reserves the right to terminate this Agreement immediately and without notice for any or no cause, at any time. Without limiting the preceding sentence, WedgeMusic may disable your account immediately and without notice if:

1. you breach this Agreement
2. WedgeMusic is unable to verify or authenticate any information you provide to it"

Here is another problem, the above statement tells me that at any time, if you feel that I am not making you enough money, or I use more resources than anyone else, or what ever reason that could be thought of, you can choose to terminate the agreement and with it, the service. Without letting me know before hand, no less! That is not re-asuring, and makes me have a sence of major instability should I be hosted by WedgeMusic.

Suggestion: Unless it's a sever infraction, give a 2 week notice at least.

The second part isn't as bad, but again, lets say you decide I am breaching part of the contract somehow, you can cancel my account without notice if you want at any time. What kind of security is that? Not enough for a buisness I gaurantee that.

Things like this, as well as the ever dubious "unlimited" clauses can make for some major problems for both the client and the provider in the future.

Also, there are a couple things that I think could help if you address them:

1. Agreement doesn't mention if prices can increase or if they are frozen from the time of agreement signing and it's term. If not a cap of what you signed up for originaly.

Prices may be cheap now, but what about the future? For all I know you could raise the price up back $150 higher at any time. It's obvious that if the prices go lower we would want the lower price, and can get it if we cancel and re-subscribe. So that would be a natural occurance. However fluctuation in pricing can be harsh when it can indeed easily go up a few hundres dollars a month at the administrations will.

Last, but not least. There is no mention of your privacy policy, and your position on spam practices. That will be good for the freedom thinkers that will come around looking for a low cost high quality server solution that WedgeMusic seems to provide.

When these issues are fixed I will be ready to become a client.

Best Regards,
Jason Turner


[Edited by mysitehost on 01-28-2001 at 07:27 PM]

No one has any thoughts?

Well, you are looking for something to be fixed, that ain't broken. Their policy is their policy and I'd email them asking for changes if you want to sign up, but not under the current conditions.

If they say it is 5 days, then termination, it is 5 days. Solution: Pay your bills on time. This is your responsibility, and failure to do so hurts *their* business (never mind yours, if you fail to make payments and they terminate your account). To me, this is a silly argument.

Many hosts have the, "We reserve the right to terminate your account for any reason at any time" clause. It is the blanket protector in case you somehow manage to violate a rule that wasn't defined enough, etc. Yes it isn't good for the consumer exactly, but it is common.

There are times when hosts *must* kill the account, or at least the site to prevent disruption of services for the other customers on the server. To me, this is a good thing, as I wouldn't want to be on a server that is having problems due to one account and wait for the person to be contacted for the issue to be resolved. The site must be disabled, and there's little the host can do about that.

The last couple of suggestions are good, but aren't really up for discussion. Eamil the host and suggest them (even if they post here).

This, frankly, is the only webhost that doesn't play games with you as far as I have seen. It's just the "standardised" stuff that is making them sound like they can play games with you if they want to.

I for one do not have policies like that and never have. It worked out great. It's all a matter of communication. Obviously if they are making a website to do DOS attacks, and then doesn't respond to contanct attempts, then you get taken care of.

If a payment is late, 5 days is rediculously short. Generaly, it's 10-15 days. With many attempts at contact via telephone. Not, oh well, the payment wasn't here it's the 5th take the server down.

Thats not good. AT ALL.

This is where the discussion comes from, the two sides of the street talking about webhosting policy.