iainr
06-09-2006, 12:55 PM
Hey guys,
I've seen a few posts around about liveregistry.com issues, and i'm now having one - i've got no idea what to do :(
I have been with them for 2 years, and my .co.uk domain is about to expire. I got a message 60 days before it was due to expire, and decided that it was much cheaper elsewhere, so natuarally i decided to move.
I submitted a support ticket, but it was not actioned after a week, I opened another just to make sure it was not lost in the system, but another week and neither had a reply. I read the issues on here, and have sent an email to support@liveregistry.com, support@myacen.com, billing@myacen.com AND robert@myacen.com.
I asked on the myacen live support, but they couldn't have cared less whether my problem was sorted - as far as they are concerned it's nothing to do with them (even though it's the same company)
That was a good week or two ago, just today I received my "Your domain will expire in 30 days" email.... 1 month since my original request is rediculous.
So tickets, emails, live chat have not worked - i don't know what to do!!
The domain is .co.uk - so it's not a simple transfer, the current registrar have to change the Agent-Code to the new Agent before the tranfer initiates. The only ovther option is to pay nominet (the UK registry) £15 to do it for me, but I'd like to avert that cost as much as possible!
Anyone got anything that could help me? I'm despirate.
Finally - From my experience I would suggest noone ever uses liveregistry, myacen or solidinternet, and I know i'm not the only one who thinks this!
I've seen a few posts around about liveregistry.com issues, and i'm now having one - i've got no idea what to do :(
I have been with them for 2 years, and my .co.uk domain is about to expire. I got a message 60 days before it was due to expire, and decided that it was much cheaper elsewhere, so natuarally i decided to move.
I submitted a support ticket, but it was not actioned after a week, I opened another just to make sure it was not lost in the system, but another week and neither had a reply. I read the issues on here, and have sent an email to support@liveregistry.com, support@myacen.com, billing@myacen.com AND robert@myacen.com.
I asked on the myacen live support, but they couldn't have cared less whether my problem was sorted - as far as they are concerned it's nothing to do with them (even though it's the same company)
That was a good week or two ago, just today I received my "Your domain will expire in 30 days" email.... 1 month since my original request is rediculous.
So tickets, emails, live chat have not worked - i don't know what to do!!
The domain is .co.uk - so it's not a simple transfer, the current registrar have to change the Agent-Code to the new Agent before the tranfer initiates. The only ovther option is to pay nominet (the UK registry) £15 to do it for me, but I'd like to avert that cost as much as possible!
Anyone got anything that could help me? I'm despirate.
Finally - From my experience I would suggest noone ever uses liveregistry, myacen or solidinternet, and I know i'm not the only one who thinks this!