hello,i am interested that how do you do CRM ? can you share your experience with me? i compare some software,like billing software/ticket system...etc recently,but i do not know how to combine them well and let all the system run well. thanks

Marketing has always been about balancing company interest with customer interest, that is the reason most of the companies are adopting CRM system, since this is becoming more about opening dialog and building trust, Blogs are also much helpful to maintain customer relationship and orientation for small business owner in place since blogs are interactive in nature.

dear etechsupport2, thx for your great experience. for the purpose of interaction with customers,what is the difference of using blog and forum? the effect of blog will be better? thanks

Blogs are for users, forums are for communities, btw create your blog for customer not for search engine, treat your visitors human being and try to make it more interactive and help your members in buying process. A blog position and represent you as an expert and team leader hence focus on truly helping people, the people will take care of you.

Its all your own focus at first place. Any product or tool will only facillitate it.
If you are small company, its easy to do as you remember almost each of your customer well to bring effective Customer Relationships.

Its get complicated once you grow little bigger.

hello,thx for all the suggestion,now i have around 2000 customers and i re-build my website and some associated function recently,at this time,i hope i can re-design all the workflow and and get more effect.i hope i can get more experience and suggestion here. thanks

Blogs are for users, forums are for communities, btw create your blog for customer not for search engine, treat your visitors human being and try to make it more interactive and help your members in buying process. A blog position and represent you as an expert and team leader hence focus on truly helping people, the people will take care of you. after reading your thoughts, i believe the interaction with customers is important,but i am interested if any company use blog and forum now? i hope i can visit it and take some learning, can you tell me ? thanks

We use a blog to make company announcements. These announcements could be, planned server maintenance/outages, announcing new packages, new employees, new features (new site builder tool, new webmail clients, new features in your control panel, etc), and to announce things like employee certifications and the such.

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Forums can be nice if you have a LOT of users, but without the userbase, it will end up mostly unused.

For our CRM, we are using Microsoft Small Business server with Sharepoint, it provides some pretty sweet features.