Okay I was hosted at onefusion.com for their $30.00 reseller package, things went fine the first week and then out of no where my site was down for almost a day and a half, then it got real real slow, support is poor. Even though they said they offer a 30day money back if the server is down and all this other bull, I only got $18.00 back, another bad move. Well after emailing and talking with them, they put me on a new server, I was on it for less then 24 hours and AGAIN it is slow, support isn't answering my emails, others are complaining and yet they say it isn't them, that it is all of us. I got lucky and they gave me a full refund this time. I would NOT tell anyone I know to ever go there, between the BAD SUPPORT (what little of it you get) and the losey service I can't believe they are even around anymore.

:angry:

It seems that the money they are charging compared to what they are offering is too too low...

Dont be suprised if servers are overloaded, over selling is going on and lack of support because the company cant afford it.

This is only what i am guessing... Maybe you should spend alittle more and get better quality? ;)

Kind regards,

20GB Space for $60? That's almost a whole hard drive ;). Their bandwidth is all right though, I just think they might be offering much too much space ;). (Did those last four words make any sense?)

Yeah, better get their OnefusionMax which is $60 for 20gb diskspace/100gb bandwidth(5-7 users/resellers max) if you are running server resources intensive software which can take the load or maybe you should consider a VDS or a server of your own that may be suitable to your needs.

No offense, but you really should evalute your needs as most Host don't tolerate sites that use certain software/scripts that may bogged down their server and at the expense of other users.

Just my opinion.

Do hosts often go out of business? :rolleyes:

Yeah they took everyone that was having a problem on server name jenn and put them all on to a different on, and the problem started again. Anyone thinking of going there, stay away. trust me, just read their forum

resellers.onefusion.com

It's crazy!!!!

:mad:

No offense, but you really should evalute your needs as most Host don't tolerate sites that use certain software/scripts that may bogged down their server and at the expense of other users

I wasn't running any software, I only had my site up. I got lucky that I didn't have any customers yet.

My experience with OneFusion: I have several reseller accounts spread across several companies. I still do have a OneFusion account. The support was fine, answers within 6-8 hrs, very helpful staff, although not as knowledgeable as I would have liked. They're young so they will learn. The only issue I had wasn't even my issue, it was a client who complained his site loaded too slow. It did seem to take an abnormally long time to come up so I moved him to another account and everything is fine.
Now the interesting thing is that we worked out a deal with caleb to leave my account active for the full length of the term since I didn't ask for a refund, and I see by this thread that they have moved everyone off Jenn.onefusion.com but never sent me my new info, login, or server details. Caleb, if you are reading this, could you explain this to me?

:angry:

Yeah they took everyone that was having a problem on server name jenn and put them all on to a different on, and the problem started again. Anyone thinking of going there, stay away. trust me, just read their forum

As a matter of fact, we did not "they took everyone that was having a problem on server name jenn and put them all on to a different on, and the problem started again". What's the point of shifting everybody to the new server to allow the problem to start all over again? We don't like any problems to happen to our server, neither do you people, i believe.

I would like to strongly point out that, we have distribute all the accounts in all the servers we have. We shift your account because you have request, and when during the time when you request your new account, our jenn server has restore to a optimize load after we had suspend a reseller account that has been spiking our server over those few days.

Also, I would like to point out that we do not "overloaded, over selling" and we do not "lack of support" as what was claimed. One plausible reason I can think of is the difference in time zone.

CubbyComm, I believe that we had answered and resolved most, if not all of your e-mail within 6 hours, which is the target time we like to achieve for responing to support tickets.

Also, if the problems lies under us, yes, we will definitely resolve it. Why should we push the blame to others when it is ours? It will certainly reflect badly on us if people were to find out.

Lastly, I would like to point out that we are on the process of upgrading our server and RAM these few days and our server should be functioning better after the upgrade has complete.

Thanks! :angry:

O.k take a breath its not the time zone thats the problem maybe you can blame the hole in the ozone layer!

I did not mean to be rude i just do not understand your pricing structure... and something that i cant understand many newbies might not understand. Thats all no need to get upset, Go fix your server then come back and report the good news.
:)

kind regards

Hi

Well, I would like to blame everything under the sun for all these problem but I didn't. :(

Yes, it may not be the time zone problem, but we are certainly improving our support and customer service!

Also, I would like to point out, we had announced to our cusotmers that we will be performing a series of server hardware on the Cpanel server coming these few days. Customers who will be affected by the upgrade will be notified 2 - 3 days before the upgrade will begin.

We will be adding additional RAM of up to 512 MB and upgrading the processor, depending of the server we will be upgrading.

Hmm, I surprised to hear that...

I've been hosted on another serve and so far I have had no problems.

From what I know they have around 50 reseller servers and with that amount of work it is inevitable that problems will arise(e.g. some reseller putting heavy loads on the CUP).

The think I like about them is that they are always there to remedy the problem when something happens.

If there are really questions on how they spread their clients, why not send an email to sales@onefusion.com, I'm sure their sales staff will be more than happy to answer. There is seriously no point in stabbing the dark about this topic.

Just my 2 cents...

I've been on jenn since I signed up and still am. As I understood it some of the accounts on that server were moved to another server as they were resource-heavy. Since those accounts have been moved jenn's seemed fine.