it is so obvious that this company is posting their own GREAT reviews, trying to fool people that they are a good host.

here is the truth: they are the worst company i've ever dealt with.

(just try calling them if you think i'm making this up - the phone number is either not valid or just they refuse to use it what-so-ever)

we are running a business that gets its clients through google ads, and just today we lost over $2,000 in clicks that just went no where, since the site has been down for almost 24 hours.

isn't that insane?

oh, wondering why we didn't do something about it?? we did. and this is what we got:

--------------------------------------------------------
Hello,

We have some problems in the server. We are investigating the issue.
Please hold on and we will get back to you with updates.

Regards,
Valanto
Windows Sysadmin

Ticket Details
===================
Ticket ID: OAU-XXXXXX
Department: Windows Support
Priority: Critical
Status: Open
----------------------------------------------------------


after over 5 hours f "investigation" our site is up, but NOT REALLY! the site that went up is a back-up version of it from atleast 3 days ago, basically cotaining false information about our services (outdated=false).

i honestly do not have mre spare time to list all other problems and "missunderstaning" that we've been having with them for our total of 2-week "partnership".



no wonder they claim to be in australia.


PS: I tried to rate hostnexus on other (fishy) websites where I found them listed on, but my bad ratings did not go through. my personal believe is that this company is running a network of message boards that they control. i believe it 100%.

it is so obvious that this company is posting their own GREAT reviews, trying to fool people that they are a good host.

It's unfortunate that you went through such problems with Hostnexus, however let's try to separate fact from speculation. I'm not siding with anyone, but I seriously doubt they are posting their own reviews on this forum as you say. Granted, you've had a negative experience and it's important to let people know, however claiming that they are trying to "fool people" intentionally is a different story. Let's stick with the facts and remove speculation.

Exactly as IceStorm says - fact from fiction. We only post in one forum (other than our own), and that is here at WHT. There are only two of that do this - myself and NexDog. Posters are not permitted to glorify or advertise themselves here. Also, we do not pay to be placed on ANY host review site(s). Never have, never will.

I am sorry for your troubles today. We have been experiencing a network issue at the datacenter. This caused some Windows servers to constantly reboot themselves. We spent hours trying to keep them up long enough to look for hacks and virus's. That turned out clean. Imagine our frustrations. Working with the datacenter techs, they found several issues on thier end having to do with networking. Most of this has been fixed and the remainder is in the works. Unfortuantely we are at the mercy of thier techs and thier work habits. :(

It has truly been a lousy day. Actually, I sincerely can feel and sympathise with Svetco's frustrations. We are doing everything we possibly can.

It's unfortunate that you went through such problems with Hostnexus, however let's try to separate fact from speculation. I'm not siding with anyone, but I seriously doubt they are posting their own reviews on this forum as you say. Granted, you've had a negative experience and it's important to let people know, however claiming that they are trying to "fool people" intentionally is a different story. Let's stick with the facts and remove speculation.

i agree with you too, but i am sticking only with the facts. i tried to find the websites I was talking about, here is one that is not a great example, but you still won't be able to rate them low: allwebhostingreviews.com

I only can say they service is normally great, i am in gamma under plesk.

i agree with you too, but i am sticking only with the facts. i tried to find the websites I was talking about, here is one that is not a great example, but you still won't be able to rate them low: allwebhostingreviews.com

Then you should take this issue up with allwebhostingreviews.com. It's completely irrelevant to any of the networking issues you are having.

Anyway, it does seem like Hostnexus is attending to its issues as quickly as possible. As long as you are able to communicate with them and offer you solutions to your issues, you should stick with them. There are many other hosts out there who will leave you hanging, or become too scared to face their problems, and just drop out of the picture.

our website with hostnexus is STILL DOWN - for a second day.

our office with 25 employees has NOT been OPERATING because of that.

and to this message, received yesterday morning,

--------------
Hello,

We have some problems in the server. We are investigating the issue.
Please hold on and we will get back to you with updates.

Regards,
Valanto
Windows Sysadmin
---------------


... we have not received any update. (nor the site has been moved to a "working" server. let me repeat for all of you who want to prettend you did not see it:

we have NOT RECEIVED ANY UPDATE on our problem since yesterday morning.


i have not heard of such a crap in the history of hosting.



and, icestorm,
"Anyway, it does seem like Hostnexus is attending to its issues as quickly as possible."

??? dude, where tf did you get that idea from???????


i have no idea what is wrong with you, but PLEASE give me a break.

Svetko, i am a customer of Hostnexus, i understand you, but want some data extra, if you can.

Can you please say in what control panel and server are you ?

I am in gamma under plesk, and some time ago i have too a cpanel under hydra.

yes, we are on hadron, plesk (or at least supposed to be there)

The net version of my brand is in this address, you can try to monitor it

65.98.115.107

If you made a whois search can see who am i. I am a reseller with them but i am in gamma without problems. I assume is a problem with HADRON.

I wrote this message because Hostnexus has been and is good for me, and you can check i am online.

well Hadron is not the only one. I am on Positron (plesk/windows) and all of my sites AND email have been completely offline for a second day now. That means my business is completely crippled right now. Furthermore, I am a reseller, so all my customers businesses are also shut down with no email at all, and no orders coming in from the online stores.

My critical trouble ticket I issued yesterday morning at 10am? Still has yet to even be responded to! I realize they are swamped I am sure, but that is ABSURD! No input at all from them as to what is happening. The only way to get any information is from thier forums, which are so swamped right now that I cant even access them (like 3 times in the last 15 hours is all I have been able to get thru!)

This is the second time in about 6 months that the entire server has been completely offline for more than 24 hours. I have already lost a MAJOR, EXTREMELY large contract due to this crap. Now my oldest customer who has been with me for 10 years now is threatening to leave. I am only barely hanging onto him at this point, and I dont think I will be able to keep him, even after I gave him a 3 month hosting credit!!

Hostnexus has some major issues they need to work out. They have some good reviews here, but I am wonderig if all the positive reviewers are not on Windows boxes? Is it just that the Windows service completely sucks and everything else is nice and smooth? Either way I hope it gets better. I really do not want to have to go thru all the work of switching hosts again, but HN has almost left me no choice if they cant get these issues under wraps.

Is strangre. The only problem i have with them was when they take apart the cpanel area.

As i say, the PLESK in gamma is ok now, and i am too a reseller.

is gamma a windows server?

Omg! You Guys Are Crooks! We Want Our Database Back!

today i registered with a new host - dreamhost.com, and sent hostnexus this email:

-------------------------------------
hello,

due to our website been down for 2 days straight and we did not receive response to our questions, we want to cancel our account with you.

www.palooza06.com

please do not charge us anymore and let us know when the exact date is - when our account will expire.
------------------------------------------------------------------------------------

5 minutes later our website and databes are gone!



no one has responded to our problems and emails for 2 days, but amazingly they keep responding here, so I'm forced to say it here:

-------------------------------- we want our database back! -------------------------------

you can not delete our website when we still have credit with you and without our confirmation. do not try to make it look like my email was that confirmation. we still have at least a week of credit.

nice...

EDIT: I dont see that dreamhost offers resller hosting??

today i registered with a new host - dreamhost.com, and sent hostnexus this email:

-------------------------------------
hello,

due to our website been down for 2 days straight and we did not receive response to our questions, we want to cancel our account with you.

www.palooza06.com

please do not charge us anymore and let us know when the exact date is - when our account will expire.
------------------------------------------------------------------------------------

5 minutes later our website and databes are gone!



no one has responded to our problems and emails for 2 days, but amazingly they keep responding here, so I'm forced to say it here:

-------------------------------- we want our database back! -------------------------------

you can not delete our website when we still have credit with you and without our confirmation. do not try to make it look like my email was that confirmation. we still have at least a week of credit.



Um, we have not deleted anything. However, if your account has been inaccessable as you say, then how would you know, or imagine, that something was gone? :confused:

Digital and Svetko,

Saying you have not heard anything is just plain false, and you both know it. We emailed all clients on the servers involved yesterday and posted in the forum, as soon as we recognized the issue. In both of these communications, we asked everyone NOT to please submit any tickets related to this crisis. That is why yours was not answered - although it will be when this is over, of course. We have been in chat during the day filling everyone in that asked. We also did the same thing again this morning updating everyone as to where we are at (emails and forum).

For those wondering, it looks like several of our Windows servers were attacked. A unified attack that started yesterday. All at the same time. Hacks were made, virus's installed. I am sure it all had a lot to do with yesterdays date - 666.

Digital and Svetko,

Saying you have not heard anything is just plain false, and you both know it. We emailed all clients on the servers involved yesterday and posted in the forum, as soon as we recognized the issue. In both of these communications, we asked everyone NOT to please submit any tickets related to this crisis. .

I will say it again: I did not receive emails saying anything mentioned above.

For those wondering, it looks like several of our Windows servers were attacked. A unified attack that started yesterday. All at the same time. Hacks were made, virus's installed. I am sure it all had a lot to do with yesterdays date - 666.

cool, let's blame the Devil now...




and for the record, during the whole past week I've been trying to tell you that yor servers are not secure. your response to all my meails and tickets were:

----------------------------------
Svetozar,

As I said before, this is not a security concern so there is no need to set up any firewall rules.

I am not going to put any firewall rules on a specific host unless they pose a threat to our server.

I hope you can understabd this.


---
Bogdan Fetita
MCP, Chief Windows Technology Manager
http://www.hostnexus.com (http://www.hostnexus.com)


Ticket Details
===================
Ticket ID: OAU-809624
Department: Windows Support
Priority: Critical
Status: Closed
-------------------------------------------------------------------



and here is a copy of my last email to hostnexus addressing the issue:


-------------------------------------------------------------------
Hi there,

it seems that the problem still exists because we temporarily lost our
account with scanalert.com. I'm sendig you a copy of the tests that they ran
on palooza06.com (http://www.palooza06.com) where you can see the exact vulnerabilities. In simple
words, the main problems is with 2 ports that returned signal (or did not
return any service/firewall on them) indicating that they are still open.

As stated in the report: "The only way to fix this is to block access to the
SMB ports 139 and 445 from the Internet using a firewall, or installing a
firewall program on this server. " -- ports 139 and 445 seem to be open.

I first need to know, if possible simply with "yes" or "no": Are the
mentioned ports open or not?


If you guys still think that they are NOT open even if the tests show that
they are, please give us a day and time to have a conference call with you,
ScanAlert and us, and figure how to fix the problem.


Regards,
Svet
-----------------------------------------------------------------



as you can also see i am not even trying to hide neither my name, nor my website. (and you, even the single phone number listed on your site is directly connected to an answering machine.)




This is my last post in this thread. Hostnexus brought me the worst experience i've ever had, related to the Internet in general, almost accusing me of lying on several occasions, disregarding my emails both as proofs that i'm not bending the story at all and as customer requests.

good luck, all.

Digital and Svetko, Saying you have not heard anything is just plain false, and you both know it.

I RECEIVED NOTHING. You say you emailed me, but how am I supposed to get any email????? My site and email are down! Posted in the forums? Well the last thing I saw was you saying there was a network issue.

I have no reason to lie here. You are acting like I am trying to mislead people or something. I have been very happy with HN, with the exception of these two unexceptable multi-day complete outages. These two issues are making me nearly irate, and getting worse every hour my entire business is cripled (as well as my customers businesses)

You say you emailed me, but how am I supposed to get any email????? My site and email are down!For this exact reason, the email address you have on file with your host should not be one that is on their server(s).

I have learned that one the hard way I guess. I have been doing this since 1997, and it has never been an issue until now.

it seems that the problem still exists because we temporarily lost our account with scanalert.com
Were ever able to solve this issue with HostNexus? I also signed up with ScanAlert, and their scan determined that I am not PCI compliant. HostNexus is telling me now that they can't upgrade their server to get it PCI compliant, and they advise me to find a different hosting company. It sucks because I have been with them since 2001. Please let me know if leaving HostNexus is the only way to become PCI complaint in this situation.

alosito,

Please PM me the ticket ID concerning this. PCI compliant? Does this have to do with the Visa compliance? This does not make sense to me - we would never tell a customer to look elsewhere, and if one of my techs did, I need to get to the bottom if it ASAP. You can also email me at mbowers@hostnexus.com. I hope to hear from you soon!

Please PM me the ticket ID concerning this.
Ticket number QUE-833969. Yes, it has to do with Visa compliance, and if this issue is not taken care of within the next four days, I can lose my merchant account.

For all readers the main issue in thread is from 4 months ago in June. This was the worst month I have ever experienced in my hosting career and we had about 4 or 5 windows servers compromised resulting in major downtime events that the two posters have mentioned. This basically came at a transition phase for us when we fired Bobcares for ruining our Windows servers and brought our Windows support in-house. Ever since this unfortunate event our Windows servers have ran better than then have ever ran and I'm finally happy that our Windows service is up to the same level as our Linux solutions.

Alosito approached me a few years ago about wanting a solution where he was guaranteed 100% uptime. This is no small feat and the only place I was confident we could do it was on the same server that hosts HostNexus and NexusPortal and in 2 years he has been up 100%. Now he has some issues with PCI compliance and ScanAlert and ScanAlert is complaining about OpenSSL on our server. The server is 100% secure and we scan it every day with Comodo's HackerGuardian program too. OpenSSL is bundled with Plesk's apache binaries and we can't alter it so our hands are tied. We have used the same ScanAlert scan on our Windows servers and they passed so that is my only solution for Alosito at this stage.

Mike, there is a ticket on this but I've also been in contact with alosito via personal email on this issue. Unless there's another test other than ScanAlert then we can't help. But like I said, we use HackerGuardian/HackerShield and it passes every day:

http://www.hackerguardian.com/overview.html

I didn't put the button the site yet as I was waiting for the new site. But here you are:

http://www.hostnexus.com/hackerguardian/

I don't know if they do PCI compliance but the above is certainly good for me and most people.

we use HackerGuardian/HackerShield and it passes every day.
And what does it do about OpenSSL Password Interception vulnerability that ScanAlert finds and that is caused by the old OpenSSL installed on the server? Or HackerGuardian doesn't care about it?

Just a quick note to say that alosito passed his ScanAlert tests in the end. :)