I have a client, that originally registered their domains through registerfly. However as of late, they were near expiration, so they paid to renew their domains. The transaction to renew the domains did indeed go through, as can be proven by looking up the whois info for www.thecountertopcompany.biz it's not set to expire until march 2007, when it was originally going to expire in march 2006.

OBVIOUSLY they renewed the domain... the problem is, registerfly is holding the domains hostage by saying that they never were renewed, and that the domains are in a redemption period, further they want my client to pay them $209 for each domain that is in this "redemption period".

As of this date, none of the domains are functioning, they all go to enom pages with ads all over them.

Now to recap, and set the record straight

*These domains HAVE been renewed by my client ON TIME
*Registerfly is holding them hostage, and wanting my client to pay over $200 for each one.
*We've tried NUMEROUS, upon NUMEROUS times to resolve this with Registeryfly, and they continue to give the same innaccurate response.

What can I do for my client? Or at the very least, what advice can you guys give that I can pass on to my client to help them recover their domains and move to a registrar that isn't so shady?

(I know that registerfly has given a lot of other people issues too, and had these people been my customers before they registered their domains I would have sent them to a better registrar.)

Help? advice?

Thanks in advance!

Show registerfly proof that the domains were paid for.....seems pretty straight forward to me...

I just did a whois on that domain and it shows Active. NOT in the redemption period. http://whois.domaintools.com/TheCounterTopCompany.biz

Show registerfly proof that the domains were paid for.....seems pretty straight forward to me...Been there done that... no dice. Got any other helpful ideas?

I just did a whois on that domain and it shows Active. NOT in the redemption period. http://whois.domaintools.com/TheCounterTopCompany.bizExactly! That's the issue. That in itself is proof enough my client paid... so what is registerfly's probelm? It should be obvious to them and they should release the domains, but instead they choose to hold them hostage. If you ask me from their end, they have a chance at extorting a little over a thousand dollars from my client, so why should they release them?

I'll tell you why, ICANN and lawyers will get involved if they don't!

It looks like someone gave the wrong domain name. Thecountertopcompany.biz is
indeed active and paid 'til 2007, but for countertopcompany.biz it's pending delete
scheduled for release.

Thecountertopcompany.biz is under registerfly's enom reseller account, though, so
any renewal made using their new system should actually transfer the name to
them as well. Check with registerfly regarding this, and make sure you give the
right domain name to be sure no one's misspelling it. :D

On the side, PM user "RegFly".

It looks like someone gave the wrong domain name. Thecountertopcompany.biz is
indeed active and paid 'til 2007, but for countertopcompany.biz it's pending delete
scheduled for release.

Thecountertopcompany.biz is under registerfly's enom reseller account, though, so
any renewal made using their new system should actually transfer the name to
them as well. Check with registerfly regarding this, and make sure you give the
right domain name to be sure no one's misspelling it. :D

On the side, PM user "RegFly".
The client owns both those domains, as well as thecountertopcompany.net and a few others with subtle changes in the domain.

Moved to Domain Name Forum.

Lois

Obviously a domain name will be deleted and fall into redemption period - pending
delete etc. if not renewed on time. Were all domain names renewed on time?

Countertopcompany . biz is going to become available for re-registration soon. All
one can do at that point is hopefully re-register it.

Check with registerfly if all renewal payments were indeed processed. There are
rare instances a renewal payment didn't successfully push thru for one reason or
another, and it's happened to various registrars.

Well, what about 'transfer' emails? Have your customer received them and approved the transfers? What I mean, as Davezan pointed out already, that your renewal(s) were indeed transfers eNom/RegisterFly and all of them must be approved by domains's Admin contact. Check out RegisterFly's FAQ, this goes as #1 question...

I have another sad tale of my experience with RegisterFly. I had written it down already but i need 5 Posts to get that published as i have some Images which are proofs of their inefficiency which lost me 75 USD worth biz and also 10.89 USD which i paid to them for hosting and domain registrations.

\NGS/

Yawn! Doesn't anybody read the past messages on this forum.

Maybe this will help, http://reports.internic.net/cgi/registrars/problem-report.cgi

Maybe this will help, http://reports.internic.net/cgi/registrars/problem-report.cgi

This will end in RegisterFly's trashcan...

Here goes my short story on RegisterFly in this Thread. Actually could have got a post but i felt after all that had happened and a Page of writing i felt it to be a new thread. So here it is.

http://www.webhostingtalk.com/showthread.php?t=520160

Don't forget to check the banner i made for them.

http://www.newgenerationearning.com/freehosting/rfscam/banner.gif

\NGS/

Well get this... my customer kept complaining about this issue to registerfly. You know what registerfly did? They gave my customer a refund on the renewal money that they took, and kept my customers domains.

How crooked can you get? They basically stole the domains, cuz they'd rather refund my client's money to steal their domains so that they can turn around and resell them for over $200 a piece.

I was trying to resolve this with Paul "RegFly", and once I responded to his request for the username and domain names, he's since broken off all contact.

Sickening! These people are domain hijackers!

Well get this... my customer kept complaining about this issue to registerfly. You know what registerfly did? They gave my customer a refund on the renewal money that they took, and kept my customers domains.

How crooked can you get? They basically stole the domains, cuz they'd rather refund my client's money to steal their domains so that they can turn around and resell them for over $200 a piece.

I was trying to resolve this with Paul "RegFly", and once I responded to his request for the username and domain names, he's since broken off all contact.

Sickening! These people are domain hijackers!

I realize people will believe that without knowing what it's like on the other side.
But from what you posted, it appears someone "demanded" a refund from regfly
for whatever reason and they accomodated him/her.

In the process of doing so, they "took" the domain names because they no longer
have any "valid" payment for them. And since they already paid advance costs for
those domain names but aren't paid for them, they have every right to take those
back.

Of course, I don't know the actual case 'til RegFly decides to post about it. Which I
don't blame him if he doesn't.

Please don't get the impression I'm calling you a liar or something. I'm pointing out
how it works on the registrar side, and this is an accepted business practice.

People don't have to agree with it, which is fine. It depends on what side of the
door you're on.

I realize people will believe that without knowing what it's like on the other side.
But from what you posted, it appears someone "demanded" a refund from regfly
for whatever reason and they accomodated him/her.

In the process of doing so, they "took" the domain names because they no longer
have any "valid" payment for them. And since they already paid advance costs for
those domain names but aren't paid for them, they have every right to take those
back.

Of course, I don't know the actual case 'til RegFly decides to post about it. Which I
don't blame him if he doesn't.

Please don't get the impression I'm calling you a liar or something. I'm pointing out
how it works on the registrar side, and this is an accepted business practice.

People don't have to agree with it, which is fine. It depends on what side of the
door you're on.No, this is not the case, I assure you that my client was demanding access to their domains, and received a refund instead. I'm the one that was talking to regfly for them.

What reason did they give for not providing the domains, but instead provided a refund?