I'm happy with webreseller.net, but i want update my server with Ensim to Plesk 2.5. I opened a ticket with WebResellers on 5/20 and i have n't response. Is there right? How many days i have to wait?

Thanks

I would recommend opening another ticket.

OR

If u want contact me at


joew@webreseller.net give me ur ticket # in the email and Ill see whats up. I dont handle support, but I do want u to be happy. Also its been extremely insane there with the move to the new datacenter. So just be calm, ill see whats up

Let me know

Joe

8 days to answer a ticket, damn.

that's a long time, thats pretty bad.

i would of been calling after the first day
and if it takes 8 days to answer a support ticket, depending on what i needed, i might just move outta there.

What if it was somethign like my server is down? and it takes 8 days to asnwer the ticket? thats terrible

They answered all my tickets real quick, all were answered within a couple of hours, so this must be an exception

This one is definitely an exception. I put in some support tickets last week - and even this Saturday and Sunday, and all were replied to in a few hours. I am very impressed with their support. It's both fast and knowledgeable.

maybe they don't like gundi's

just kidding

We've posted some tickets (Normal to high priority no urgent) and they've answered in 2-8 hours. Quite good :)
I'm having some trouble to have Tomcat installed under Plesk, but Robert said to send him an email and he would handle it..

I have to say that these guys really care about customeres :)

Marco

This has been answered many times for you, we will do the upgrade for you.

Me too....don't forget me........... :)