Somebody has stolen my domain from namecheap to domain site
its getting crazy with namecheap
I need help to get back my name.

They are getting worse day by day

Care enough to post MUCH more details about this? Your statement is quite strong and I think everybody here needs as much details as possible.

Thank you.

It's easy for people to say this provider is getting worse if an issue isn't resolved
to their expectations without caring to understand how it goes. But granted, some
are more difficult to grasp than others.

Questions to the OP:

1. Have you already notified Namecheap about this?

2. Have you already notified Domainsite about this?

3. If yes to both 1 & 2, how long has it been 'til you posted here?

4. What's the status?

5. Who exactly is getting worse? :D

Somebody has stolen my domain from namecheap to domain site
its getting crazy with namecheap
I need help to get back my name.

They are getting worse day by day

iahead,

You posted this immediately after you originally emailed our support. Please give us some time to process your issues in the future.


Also, the title of your thread and your post itself suggests we have done something else. Can you please clarify what that is?

1. Have you already notified Namecheap about this? yes they have promised to act after monday

2. Have you already notified Domainsite about this?yes i did not reply yet

3. If yes to both 1 & 2, how long has it been 'til you posted here? abt 6 hours

4. What's the status? its no were yet

5. Who exactly is getting worse? no idea yet

iahead,

You posted this immediately after you originally emailed our support. Please give us some time to process your issues in the future.


Also, the title of your thread and your post itself suggests we have done something else. Can you please clarify what that is?

sorry for the strong words ,but i couldn't control

iahead,

You posted this immediately after you originally emailed our support. Please give us some time to process your issues in the future.


Also, the title of your thread and your post itself suggests we have done something else. Can you please clarify what that is?

Couldnt you put a block / hold on the domain to prevent the user / person whom hi-jacked it from transferring it elsewhere?? In the matter of a few days, they could have that domain transferred to several other companies...

I still prefer to use NameCheap over my Enom account and/or any other provider.. Just for the fact that I like my domains in the same place..

Iahead, Just be patient.. Namecheap is a very reputable company and they will come thru for you..

In the matter of a few days, they could have that domain transferred to several other companies...

This is not possible. According to ICANN rules, there must be at least 60 days period between inter-registrar transfers.

Was name locked? I thinks the email must be approved. Is this your email?

Why do you keep using this website if people keep stealing your domain name?

can you say the domain name to us?

sorry for the strong words ,but i couldn't control

Well then you should be censured!

Couldnt you put a block / hold on the domain to prevent the user / person whom hi-jacked it from transferring it elsewhere?? In the matter of a few days, they could have that domain transferred to several other companies...

I still prefer to use NameCheap over my Enom account and/or any other provider.. Just for the fact that I like my domains in the same place..

Iahead, Just be patient.. Namecheap is a very reputable company and they will come thru for you..

Hope they can get back my domain

sorry for the strong words ,but i couldn't control

Yes you can. Unlike a real life conversation, you have plenty of time to keep your
emotions in check before posting in a forum.

Things like these aren't resolved with the instant push of a button. It's a serious
issue, and it requires all means of checks to make sure no one does something to
create further problems nobody want.

Hope they can get back my domain

Don't worry, we're all hoping for that, too.

On the side, registrars can transfer the name back to its former registrar without
having to go through the 60-day rule. But that's only for exceptional cases like this
one.

Google the panix.com hijacking. It was transferred back from Melbourne to Dotster
in roughly 2 days after it was stolen, and all done in a weekend!

Google the panix.com hijacking. It was transferred back from Melbourne to Dotster in roughly 2 days after it was stolen, and all done in a weekend!

Somehow I am quite not sure about the 'weekend' here... I remember reading that they can't get hold of anybody in charge at Melbourne IT over the weekend. But it was fast, anyway!

On the other hand, Panix is Panix and ordinary Joe is still ordinary Joe... :)

Still i haven't recived any reply from neither Namecheap nor Domainsite
:(

Still i haven't recived any reply from neither Namecheap nor Domainsite
:(

You HAVE received a reply from NameCheap, right here in this thread.

Enom has sent a request for information and proof of transfer verification to SPOT DOMAIN LLC DBA DOMAINSITE.COM. As soon as they have received a reply from DOMAINSITE.COM, I will update your support request.

Thank you for your patience while this request is researched and resolved.

Enom has sent a request for information and proof of transfer verification to SPOT DOMAIN LLC DBA DOMAINSITE.COM. As soon as they have received a reply from DOMAINSITE.COM, I will update your support request.

Thank you for your patience while this request is researched and resolved.

Thanks for the update,will be waiting for that

Thanks for the update,will be waiting for that

Just be aware, that IF the proof will be valid, you'll most probably lose your domain.

Just be aware, that IF the proof will be valid, you'll most probably lose your domain.
how could the proof be valid? can u explain me that

how could the proof be valid? can u explain me that

- If your account wasn't hacked;
- If the transfer request was sent to valid domain Admin's contact's email;
- If above request was approved by Admin.

THEN you have no right to tell anybody that NameCheap has stolen your domain.

- If your account wasn't hacked;
- If the transfer request was sent to valid domain Admin's contact's email;
- If above request was approved by Admin.

THEN you have no right to tell anybody that NameCheap has stolen your domain.
Since None of these are valid i can hope they can get back my name for sure

Since None of these are valid

You sure of that? Well, investigation will tell.... Let's wait.

You sure of that? Well, investigation will tell.... Let's wait.


Yeah i am confident ,abt that

thanks for guidance for the same,it helped me a lot

how could the proof be valid? can u explain me that

did you contact enom.com? they are the registrar behind nameceap. They may help sooner for you

Since None of these are valid i can hope they can get back my name for sure

The claim that NameCheap has stolen your domain is not valid.

wot? You mean namecheap's not a bunch of domain name stealing, charging-back initiating, domain "owning," fully accredited registrar with ICANN? And I'm moving all of my domains to them slowly but surely?

ACK! How am I supposed to get BAD support then?!?

Actually I do have a slow response time issue to take up with 'em off the forum at some point but I wanted (no, I felt I deserved to) chime in after reading all this thread.

KGIII

wot? You mean namecheap's not a bunch of domain name stealing, charging-back initiating, domain "owning," fully accredited registrar with ICANN? And I'm moving all of my domains to them slowly but surely?

ACK! How am I supposed to get BAD support then?!?

Actually I do have a slow response time issue to take up with 'em off the forum at some point but I wanted (no, I felt I deserved to) chime in after reading all this thread.

KGIII


I have already moved my 60 domains to them and stil plan to move 40 more domains
but there support at a time is too slow . But i have never accused of namecheap of stealing my name,my worry is that how did they let this happen and wat is the security for my 50 more domains

I'm probably the biggest NameCheap supporter here, being too damn lazy to get my own eNom reseller account. I'm sure everything will work out.

I called up enom for the status on Domain ,they told me that Namecheap never contacted them on this regard?:angry:

I dunno wat to do next....

- If your account wasn't hacked;
- If the transfer request was sent to valid domain Admin's contact's email;
- If above request was approved by Admin.

THEN you have no right to tell anybody that NameCheap has stolen your domain.

Since None of these are valid i can hope they can get back my name for sure

My point was there were 4 items being disputed and at least 1 of these disputed items is untrue. Which casts doubts on the sweeping generalisations made by the claimant.

My point was there were 4 items being disputed and at least 1 of these disputed items is untrue. Which casts doubts on the sweeping generalisations made by the claimant.

i didn't get you?
can you explain a bit

wat is your point actually ,the domain was transfered without my knowledge.
that is my point according to that quote

My point was there were 4 items being disputed and at least 1 of these disputed items is untrue. Which casts doubts on the sweeping generalisations made by the claimant.


hello,

After reading this whole thread, i have to disagree with you. Do you know something that we dont ?
i didnt see anything from this thread that backs up what your saying, the fact is the fact. if a domain was taking behind your back what really can you do, but to start making calls to find out what happen.

To me sounds like a inside deal within namecheap. namecheap does not supply any phone number plus nerver made a claim to enom [ namecheap resellers of enom ], namecheap says they made a claim but when iahead contacted enom, nothing was done and no claim was by namecheap until iahead made the first claim now.

thats my understanding from this thread

I sent more than 5 tickects i have recived only one reply yet
saying they have submitted request to enom

i am losing hopes that namecheap can help me in any way to get the domain back

Got a confirmation of the case raised from namecheap at enom

hello,

After reading this whole thread, i have to disagree with you. Do you know something that we dont ?
i didnt see anything from this thread that backs up what your saying, the fact is the fact. if a domain was taking behind your back what really can you do, but to start making calls to find out what happen.

To me sounds like a inside deal within namecheap. namecheap does not supply any phone number plus nerver made a claim to enom [ namecheap resellers of enom ], namecheap says they made a claim but when iahead contacted enom, nothing was done and no claim was by namecheap until iahead made the first claim now.

thats my understanding from this thread

Ivan,

Please stop with the ridiculous accusations.

You have no idea what is happening behind the scenes so your unfounded assumptions and speculation of "inside" deals is COMPLETELY off base.

When I call or email someone at enom, I speak directly with the person responsible for the department and not some low level tech.

If anything, because of our situation with enom, we can get things done faster.

There are several members of this webhosting community that are our clients that we have helped quicker than would have been the case(if at all possible) if they would have tried to reach enom themselves because of our special relationship with them. This is particularly true with abuse complaints.

In this case I am dealing with Joanne T. which is the head of Transfer Disputes at enom.

IAhead,

I've already told you this case was in motion several times and yet from your initial thread title and post it seems like you want to continue to attempt to discredit our company when we are the ones that are here trying to help you.

Once again, please be patient with this process.

Hello

I am contacing you on the behalf of my client, who goes by the username "iahead".

Enom is requiring that you update ticket number 1016xxxx with the domain owner's information, including his true name.

I contacted Mr. Tomas, who is listed on whois as the owner of the domain. He stated he does not know of that domain and does not own it.

I gave this information to domainsite.com. Domainsite.com stated they will, in turn, contact Mr. Tomas and verify this information. After verification, Domainsite.com has agreed to release the domain to Enom.

Legal action will be taken if this domain is not returned to my client within 7 business days, and you will be held accountable for any loss or damages.

Update:
domainsite called me, they need an invoice from you please that to my client now please

FYI, turn on your PM's "enetwork" so this info can be sent to you more private

Ivan,

Please stop with the ridiculous accusations.

You have no idea what is happening behind the scenes so your unfounded assumptions and speculation of "inside" deals is COMPLETELY off base.

When I call or email someone at enom, I speak directly with the person responsible for the department and not some low level tech.

If anything, because of our situation with enom, we can get things done faster.

There are several members of this webhosting community that are our clients that we have helped quicker than would have been the case(if at all possible) if they would have tried to reach enom themselves because of our special relationship with them. This is particularly true with abuse complaints.

In this case I am dealing with Joanne T. which is the head of Transfer Disputes at enom.

IAhead,

I've already told you this case was in motion several times and yet from your initial thread title and post it seems like you want to continue to attempt to discredit our company when we are the ones that are here trying to help you.

Once again, please be patient with this process.

i thought that namecheap has a transfer lock that you can do in your control panel as ive got that on all my domains so they cannot transferd unathorised.

Hello

I am contacing you on the behalf of my client, who goes by the username "iahead".

Enom is requiring that you update ticket number 1016xxxx with the domain owner's information, including his true name.

I contacted Mr. Tomas, who is listed on whois as the owner of the domain. He stated he does not know of that domain and does not own it.

I gave this information to domainsite.com. Domainsite.com stated they will, in turn, contact Mr. Tomas and verify this information. After verification, Domainsite.com has agreed to release the domain to Enom.

Legal action will be taken if this domain is not returned to my client within 7 business days, and you will be held accountable for any loss or damages.

Update:
domainsite called me, they need an invoice from you please that to my client now please

FYI, turn on your PM's "enetwork" so this info can be sent to you more private




I have no idea who you are. This entire issue is between enom, domainsite, IAhead and us.

There are proper channels that these disputes go through and you are not one them.

Enom and domainsite have already received all relevant information.

Please stop complicating this situation any further and confusing people.

i thought that namecheap has a transfer lock that you can do in your control panel as ive got that on all my domains so they cannot transferd unathorised.


Yes, that is correct.

The problem with this is that someone that was logged into IAheads account pushed the domain into another NameCheap.com account just before the transfer and removed the lock.

That is another factor we are looking into.

Was this an actual hijacking or some sort of domain sale gone bad. There are many things to consider in these types of situations.

hello, enetwork

You do not need to know who i am, but you can contact iahead and ask. The only reason now eveyone has the information is because me. If you do your job right and stop sitting on it this, this wouldn't happen, both enom and domainsite do know who am and using me for contact.

Update:
Domain is on hold and can not be pushed no longer until this is finished, domain was being pushed again but stop on time

I have no idea who you are. This entire issue is between enom, domainsite, IAhead and us.

There are proper channels that these disputes go through and you are not one them.

Enom and domainsite have already received all relevant information.

Please stop complicating this situation any further and confusing people.

enetwork do you own NameCheap? as if you do could you not look in the ip index to see who opend the account and transferd the domain as if somone did that and they were unathorised to do so they would be breaching the DataProtectionAct and thats against the law and you can end up in court.

also id like to challange anyone in this thred who say namecheaps support is crap.
personally i think its the best support ive every been offerd as ive had some problem with domain from namecheap before but i just emaild there support and they got back to me within 10mins saying how the problem could be fixed. also the email tone was great and they always got me to the root of the problems and offerd to fix them for me.

iahead i understand how annyoyed and concerned you are but as enetwork keeps saying hees sorting the problem, it sounds like hees nerly done everything he can. its really down to enom and domainsite as they are the actual registras name cheap is only a reseller of enom. but on the other hand you did register the domain thruogh Namecheap but they do have a transfer system that works by sending you verfication email to ask you if you would like to go ahed. now if your sure that you didnt authorise the transfer and somone else did it takes me back to step one The DataProtection Act. if nothing happens you and the person who you think took the domain from you should talk and if you dont get a responce after a while and the problem hasnt been sorted by enom, Namecheap and domainsite i would conside taking legal action agains the proposed hyjacker but you have to be able to provide proof.

hello, enetwork

You do not need to know who i am, but you can contact iahead and ask. The only reason now eveyone has the information is because me. If you do your job right and stop sitting on it this, this wouldn't happen, both enom and domainsite do know who am and using me for contact.

Update:
Domain is on hold and can not be pushed no longer until this is finished, domain was being pushed again but stop on time

Oh really, all this because of you? Once again who are you??

This case has been in Enom's hands since last Friday night. When exactly was it that you supposedly got involved again?

DomainSite was notified first thing on monday.

Pay close attention to the dates and time and tell us all again why this is all owed to you:

Case Details
Case Number: 10167590
Category: Transfer Disputes
Subject: << domain removed >>
Login ID:
Case Status: Response Sent By Agent
Origin: Web
Priority: High


Case Activity
Customer
Irma Hernandez
NameCheap.com
6/3/2006 3:29 AM
Hello,

The domain << removed >> has been hijacked from our client and transferred to domainsite.com . We need to get this back for him asap.

Agent
Joanne
6/4/2006 3:26 PM
Hello Irma,

I have sent a request for information and proof of transfer verification to SPOT DOMAIN LLC DBA DOMAINSITE.COM. As soon as I have received a reply from SPOT DOMAIN LLC DBA DOMAINSITE.COM, I will update this support request.

Thank you for your patience while this request is researched and resolved and thank you for working with us.

Joanne
Transfer Manager
Technical Support Team
www.enom.com/help


Agent
Joanne
6/6/2006 11:34 AM
Hello Irma,

This transfer was approved by c78051db3e5e497eb9f550251433bbfb.protect@whoisguard.com from IP 80.100.xxx.xx (Netherlands).

According to our whois history, the domain belonged to <<removed>>/xxx xxxx until 5/27/06. On that date, the whois changed to xxxxx xxxx and then was masked by your whois privacy protect and immediately transferred away.

I am contacting Domainsite and will let you know as soon as I have more information.

Thank you.
Joanne
Transfer Manager
Technical Support Team
www.enom.com/help



This was on top of me talking to them directly. I also have several direct emails.


As you can see, this case was submitted to enom as soon as the complaint was received 3am PST last Saturday morning.


This has gone on long enough and you will no longer receive a response from me in this thread. I've had enough of your ridiculous claims.

It seems some people think this sort of thing's easy to fix. It ain't, and one reason
why this sort of thing takes potentially long is because everyone wants to cover
as many angles as possible and not be wrong.

Richard/enetwork's right in that these are handled case to case, it depends on any
and all facts and details gathered during the course of things. Sure it takes time,
but at least someone's working on it.

And with a registrar's CEO on top of it, you hardly get that kind of response from
one. Much more one using their current reseller account with a registrar, if the
name's actually with enom via namecheap.

No registrar can absolutely guarantee a domain name won't be hijacked, although
there's one so far who claims they haven't had any (which is good, anyway). A
registrar can input as many security measures as possible, but it's also still the
end user's responsibility to ensure the domain name's safety.

Just to add: registrars will only deal with whom they've verified to be listed contacts
of a domain name record. They won't deal with whom they deem as third parties.

at the end of the day its not really anyones business appart from iahead, Namecheap, Enom and Domainsite.

if this ever pulls through you are all likelly to loose the domain name. Namecheaap chould aslo be coverd through there terms and conditions.

Oh really, all this because of you?

Hello,

I'm not going to have a pissing contest and see who can piss farther. but if we work together we will get it faster and end this.

iahead will give you approval to contact if you ask, please send me a email: ivan [at] servertweak.com.

Hello,

I'm not going to have a pissing contest and see who can piss farther. but if we work together we will get it faster and end this.

iahead will give you approval to contact if you ask, please send me a email: ivan [at] servertweak.com.


No need to email you especially after your attempts to denigrate our reputation.


IAhead,

I just got this:

From: "Transfer-Disputes" <transfer-disputes@enom.com>
To: "Richard" <
Cc: "Transfer-Disputes" <transfer-disputes@enom.com>
Sent: Tuesday, June 06, 2006 1:16 PM
Subject: RE: [domainsite #FGO-98698-871]: FOA/Proof of transfer verification for SHAREODIE.COM


Great...thanks, Richard. I've spoken with Domainsite as well and they
are willing to return the domain if we'll indemnify them. I'm in the
process of typing up the Indemnification Agreement, so as soon as it's
done and signed by our legal counsel, we can go ahead with the transfer.



Thank you.
Joanne
Transfer Manager
eNom Transfer Support & Services
http://www.enom.com "the anti-spam registrar"
ICANN Accredited Registrar
(ph) 425.274.4500
(fx) 425.974.4792

yes, and domainsite.com just told me that mr. tomas does not own the domain plan to contact enom now to return the domain.

this was done all by phone :) you can thank me later

Hi enetwork,

I contacted Ivan ,since the progress on this issue was delayed

But the final word from me is that wat ever happened ,i am feeling we are heading for an happy ending.thats wat all of us wanted

Might be the approach each one took might be different

yes, and domainsite.com just told me that mr. tomas does not own the domain plan to contact enom now to return the domain.

this was done all by phone :) you can thank me later

Convenient you post that after my post isn't it?

Even if it is true, most registrars will not talk to a complaintant directly. This is all handled registrar to registrar.

How would they even know you are who you say you are and not another hijacker trying to social engineer a domain away from them.

There are procedures in place for a reason and security is one of them.

Hi enetwork,

I contacted Ivan ,since the progress on this issue was delayed

But the final word from me is that wat ever happened ,i am feeling we are heading for an happy ending.thats wat all of us wanted

Might be the approach each one took might be different

Yes it is looking like a good ending. The domain should be transferred back to us and back in your hands within a couple of days.

Please update all your passwords and security settings within your NameCheap and regular email account so that this does not happen to you again.

Did anyone ask how did the name get transferred out in the first place? Did someone hack your namecheap account? If you get your name back I would transfer out

Did anyone ask how did the name get transferred out in the first place? Did someone hack your namecheap account? If you get your name back I would transfer out

After this Episode , i would still like to have my domains with namecheap

My trust on them as inceased

After this Episode , i would still like to have my domains with namecheap

My trust on them as inceased

Good to hear that, iahead. Now make sure your computer's "clean" (no virus, no
spyware, etc.), be careful where you store your passwords, etc. :)

After this Episode , i would still like to have my domains with namecheap

My trust on them as inceased


Wow...I thought they were horrible and such.....oooo no wait they are great because you tried to drag them through the mud while they worked with you on an issue and the ending turned out happy for you; shame on you.

Ivan23,

This was between iahead and namecheap, I'm sure you wouldn't want other people meddeling in your business with your clients and you showed how truly unprofessional you are.

What do u mean by Unproffesional,Consider you being in the same situation as i was
I have full rights to act on this,and i don't want certificate from anyone.
Also Ivan,acted on this issue because i authorised him to do so.I still belive things went faster because of this Presence of mind ,i would really want to thank him again


Wow...I thought they were horrible and such.....oooo no wait they are great because you tried to drag them through the mud while they worked with you on an issue and the ending turned out happy for you; shame on you.

Ivan23,

This was between iahead and namecheap, I'm sure you wouldn't want other people meddeling in your business with your clients and you showed how truly unprofessional you are.

What do u mean by Unproffesional

RossH is probably referring to this:

hello,

After reading this whole thread, i have to disagree with you. Do you know something that we dont ?
i didnt see anything from this thread that backs up what your saying, the fact is the fact. if a domain was taking behind your back what really can you do, but to start making calls to find out what happen.

To me sounds like a inside deal within namecheap. namecheap does not supply any phone number plus nerver made a claim to enom [ namecheap resellers of enom ], namecheap says they made a claim but when iahead contacted enom, nothing was done and no claim was by namecheap until iahead made the first claim now.

thats my understanding from this thread

And this:

Legal action will be taken if this domain is not returned to my client within 7 business days, and you will be held accountable for any loss or damages.

What's done is done. Live and learn, people.

And I actually gave you a tip, iahead: registrars, more often than not, will only deal
with whom they're able to verify are listed contacts of a domain name record. Sure
there are exceptional cases, but you'll be accountable for whoever you "authorize"
to act on your behalf.

On the side, have you made sure your computer's clean or was your email address
on record compromised? I won't be surprised if either one's what started this.

And this started it all:

Somebody has stolen my domain from namecheap to domain site
its getting crazy with namecheap
I need help to get back my name.

They are getting worse day by day

Wow, so Iahead's domain get hijacked because his email address is compromised. Then he makes baseless acusations to his registrar. Registrar makes a huge effort to fix the issue. Some other party tries to step in and take all the credit.


And finally Iahead says thank you.


Incredible!


Don't worry Enetwork. Anyone that reads the thread and has half a brain can figure out what really happened ;-)

Wow, so Iahead's domain get hijacked because his email address is compromised. Then he makes baseless acusations to his registrar. Registrar makes a huge effort to fix the issue. Some other party tries to step in and take all the credit.


And finally Iahead says thank you.


Incredible!


Don't worry Enetwork. Anyone that reads the thread and has half a brain can figure out what really happened ;-)


How did you arrive at an conslusion that my mail id was Compromised,do not comment for the sake of comment.

"
This transfer was approved by c78051db3e5e497eb9f550251433bbfb.protect@whoisguard.com from IP 80.100.xxx.xx (Netherlands). "


Transfers do not go through by themselves. The note indicates that the transfer was approved.

"
This transfer was approved by c78051db3e5e497eb9f550251433bbfb.protect@whoisguard.com from IP 80.100.xxx.xx (Netherlands). "


Transfers do not go through by themselves. The note indicates that the transfer was approved.
According to them somebody had pushed the domain from my account to somebodys account at the namecheap and then it was approved.

that is why i suggested you not to comment for the sake of comment without knowing the complete Info

According to them somebody had pushed the domain from my account to somebodys account at the namecheap and then it was approved.

that is why i suggested you not to comment for the sake of comment without knowing the complete Info


So how did they get into your Namecheap account? It seems that either they knew or guessed your password, or they access to your account email address.

So how did they get into your Namecheap account? It seems that either they knew or guessed your password, or they access to your account email address.
yeah i am still wondering how did they get it.once i get my domain back ,will ask namecheap on this also i will request them suspend the account which they used to push the domain

If they did not get your email address they must have hacked into the account somehow